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Notes

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Summary of Contents for Venue-2000

Page 1: ...Venue 2000 User s Notebook...

Page 2: ...bility for technical or editorial errors or omissions that may appear in this document or for the use of this material Nor does PictureTel make any commitment to update the information contained in th...

Page 3: ...the extent permitted by applicable law notwithstanding the terms and conditions of this License c Rent lease sublicense loan modify adapt translate resell for profit or create derivative works based...

Page 4: ...Pointing 8 Tips for Great Audio 9 Tips for Muting 9 Tips for Using Documents 10 Tips for a Great Meeting 10 Using the Keypads 11 QuickPad Overview 12 Wireless Keypad Overview 15 Making a Call 19 Dial...

Page 5: ...Removing the PIP 37 Adjusting Cameras 38 Setting Camera Presets 39 Using Camera Presets 40 Doing More While Collaborating 41 Sending and Redisplaying a Snapshot 41 Using a VCR with Your System 43 Usin...

Page 6: ...vii System Menu Trees 75 Setup Menus 76 System Configuration Menus 77 System Tests Menus 78 Worksheets 79 Frequently Called Numbers 80 System Information 81 Help Numbers 82 Notes 83 Index 85...

Page 7: ...viii...

Page 8: ...k to have a successful videoconference If you don t know how to dial for example you can simply read the information under the Making a Call tab Then you can spend the rest of the videoconference just...

Page 9: ...nd an answer there call your system administrator The administrator s number should be listed on a worksheet under the Worksheets tab If you need help using the system Refer to the tab in this notebo...

Page 10: ...ly Making a call Adjusting cameras Setting and using presets Sending video or a snapshot Adjusting volume muting microphones and other meeting basics Please feel free to make copies of the Venue 2000...

Page 11: ...4...

Page 12: ...ws and uorescent lighting provides the truest skin tones on the screen If there are windows in the conference room add curtains drapes or blinds and close them Daylight is a variable light source and...

Page 13: ...t shuf e papers while someone is speaking Minimize background noise in the room Turn the picture in picture PIP window off to avoid being distracted by the changing view Be patient if the camera doesn...

Page 14: ...place papers or other objects on top of or in the way of the microphone Don t rustle papers or tap on or near the microphone Try to limit side conversations Tips for Muting Whenever you don t want to...

Page 15: ...can quickly change the camera s view during the call Make sure you have the number s of the site you want to call If the site is in the Dialing Directory you can use the speed dial number for the site...

Page 16: ...smaller hand held remote Both of these keypads work by sending infrared signals to the infrared receiver on your main camera By pressing buttons on the keypad you can send video images from your came...

Page 17: ...ETUP STATUS HELP CALL ADD HANG UP VIEW SEND ADJUST 1 2 Hang up your videoconference Mute the sound you are sending to the other site s Increase or decrease the volume Initiate a video conference or an...

Page 18: ...LUME NEAR END SHOW ROOM PRESETS ENTER PRINT SETUP STATUS HELP CALL ADD HANG UP VIEW SEND ADJUST 1 2 Display the far end site on the monitor Display the picture in picture window Display the last sent...

Page 19: ...HOT NEAR END FAR END PIP VCR DOC MAIN SNAPSHOT SET FAR END POINT ZOOM MUTE VOLUME NEAR END SHOW ROOM PRESETS ENTER PRINT SETUP STATUS HELP CALL ADD HANG UP VIEW SEND ADJUST 1 2 Display the system stat...

Page 20: ...LOW BATTERY HELP STATUS MUTE PIP HANG UP ENTER CANCEL PRINT ZOOM POINT AUTOMATIC ZOOM POINT AUTOMATIC SHOW ROOM Adjust the Confirm Cancel your selection your selection Hang up your video conference I...

Page 21: ...OSE CALL ADD SETUP LOW BATTERY HELP STATUS MUTE PIP HANG UP ENTER CANCEL PRINT ZOOM POINT AUTOMATIC ZOOM POINT AUTOMATIC SHOW ROOM Print function not available Store camera Move a camera to a stored p...

Page 22: ...4 GHI 5 JKL 6 MNO 1 2 ABC 3 DEF 1 2 3 4 FAR END 1 2 3 SET NEAR END SET CHOOSE CALL ADD SETUP LOW BATTERY HELP STATUS MUTE PIP HANG UP ENTER CANCEL PRINT ZOOM POINT AUTOMATIC ZOOM POINT AUTOMATIC SHOW...

Page 23: ...18...

Page 24: ...are the buttons you use when making a call with either the wireless keypad or the QuickPad SEND SNAPSHOT VIEW FAR END BROWSE RECEIVE SEND PREVIEW RECALL SNAPSHOT A B VCR AUX AUX DOC MAIN 0 7 PQRS 8 TU...

Page 25: ...ears as you begin typing 2 If your call needs two video numbers type the second number F Y I F Y I With video calls you often have to enter two numbers instead of one This is because ISDN BRI network...

Page 26: ...arrow keys to select the appropriate network type and press ENTER You ll see this screen only if your system has more than one network interface installed You ll see messages indicating that the syst...

Page 27: ...appears 2 Press to select the site you want to call and press ENTER You ll see messages indicating that the system is making the call You then see the people at the far end site on your screen and yo...

Page 28: ...e the last manually dialed number into the Dialing Directory 1 Press SETUP The Setup Menu appears 2 Press to choose Modify Dialing Directory The Dialing Directory Setup Menu appears 3 Press to choose...

Page 29: ...or number you want b Press ENTER to accept the letter or number c Repeat Steps a and b for each letter or number in the name Site names can be up to 20 characters long If you need to delete a letter...

Page 30: ...ltipoint call 1 Dial the number for the bridge You can get the number for the bridge from the person who set up the multi point videoconference or from your system administrator 2 If you see a message...

Page 31: ...t the far end Your system administrator can provide you with the name of the conference you wish to join 3 Do one of these If the data conference you want to join is listed select its name If the data...

Page 32: ...telephone conference call They can hear everyone in the conference and everyone can hear them To dial a voice call 1 Press CALL ADD The Dialing Directory appears 2 Press to select Place Voice Call and...

Page 33: ...our system to another system is always present Some Venue 2000 systems only have a nondialed connection available With other systems you can choose between a nondialed and a dialed connection To make...

Page 34: ...hen answering or hanging up a call or when setting Do Not Disturb mode with either the wireless keypad or the QuickPad SEND SNAPSHOT VIEW FAR END BROWSE RECEIVE SEND PREVIEW RECALL SNAPSHOT A B VCR AU...

Page 35: ...f your system administrator has set up your system to answer calls automatically you don t have to do anything to answer a call When a call comes in your system answers it and the screen displays the...

Page 36: ...you if you really want to hang up If you have both a video call and a voice call active specify if you want to hang up both calls the video call or the voice call 2 Press the appropriate button F Y I...

Page 37: ...ble this mode the system does not answer incoming calls and the message Do Not Disturb appears on your screen To enable or disable Do Not Disturb mode 1 Press SETUP The Setup Menu appears 2 Press to e...

Page 38: ...E SEND PREVIEW RECALL SNAPSHOT A B VCR AUX AUX DOC MAIN 0 7 PQRS 8 TUV 9 WXYZ 4 GHI 5 JKL 6 MNO 1 2 ABC 3 DEF 1 2 3 4 FAR END 1 2 3 SET NEAR END SET CHOOSE CALL ADD SETUP LOW BATTERY HELP STATUS MUTE...

Page 39: ...is either too faint or too loud you can adjust it by using the VOLUME button on the keypad To increase or decrease the volume Press VOLUME on your keypad until the sound you hear is acceptable The VO...

Page 40: ...are the buttons you use when adjusting the picture with either the wireless keypad or the QuickPad SEND SNAPSHOT VIEW FAR END BROWSE RECEIVE SEND PREVIEW RECALL SNAPSHOT A B VCR AUX AUX DOC MAIN 0 7...

Page 41: ...Pointing on or off at any time To do so Press AUTOMATIC in the NEAR END section of the wireless keypad If Automatic Camera Pointing is on Near End AUTO appears on the screen If Automatic Camera Pointi...

Page 42: ...n make this window appear or disappear at any time To make the PIP appear or disappear Press PIP If the PIP was on your screen it disappears if it wasn t on your screen it appears Usually the PIP show...

Page 43: ...the keypad to zoom in or out To adjust cameras at the far end site press POINT and ZOOM in the FAR END section of the keypad Keep doing this until the camera shows the image exactly the way you want...

Page 44: ...ured to allow far end camera control 2 Adjust the camera by pressing POINT and ZOOM in the NEAR END section of the keypad or by using the manual controls on the camera if it has them Keep doing this u...

Page 45: ...4 Press SET 5 Press a preset number button or SHOW ROOM to store that camera position You can also press the blue button or SHOW ROOM on the Look At Me Button to store a preset position for that butt...

Page 46: ...e discussing You can do the same in a videoconference by sending a snapshot A snapshot is a high resolution still image similar to an electronic photograph You and the people at the far end site can v...

Page 47: ...ur keypad 3 Adjust the selected camera using POINT and ZOOM or the manual controls on the camera if it has them 4 Press SNAPSHOT in the SEND section of your keypad The snapshot appears on the far end...

Page 48: ...nd Using a VCR with Your System If you have a VCR connected to your Venue 2000 you can use it to record a videoconference or to play a videotape during a videoconference Before following the steps in...

Page 49: ...are using the wireless keypad you can preview the video you are sending from your VCR by pressing PREVIEW VCR on your Venue 2000 keypad When you do this video from your VCR appears on your main monit...

Page 50: ...ddress all of these issues Understanding the Three Multipoint Modes Every multipoint videoconference operates in one of three modes with each mode offering a different level of control over the confer...

Page 51: ...r even end the videoconference Videoconference participants can determine who will control the meeting but typically the person who has organized the videoconference has chair control You can use this...

Page 52: ...can press the BROWSE button again to return to Voice Activated mode Browse Request the Floor View Default Broadcaster Request Chair Control 1 Boston 2 London 3 Hong Kong 4 Danvers Page 1 2 Viewing 2...

Page 53: ...lso Ask to become the broadcaster View the default broadcaster Request chair control T I P If you know the number to the left of the site name you can type that number and then press ENTER to highligh...

Page 54: ...ir Control Mode If you have a wireless keypad you can use Chair Control mode To request chair control 1 Press BROWSE on the wireless keypad The Browse menu appears 2 Use to highlight Request Chair Con...

Page 55: ...est to become the broadcaster to the site that requested it first Choose this to clear all requests to become the broadcaster if for example there are too many and you want to start over Choose this t...

Page 56: ...ever once you designate a site to be the broadcaster no one in the conference can use Voice Activated mode To select a broadcaster Choose Select Broadcaster from the Chair Control menu The Broadcaster...

Page 57: ...Browse menu in either of two ways as long as you have chair control To get to the Chair Control Browse menu Press BROWSE on the wireless keypad or choose Browse from the Chair Control menu The Chair C...

Page 58: ...in the rest of the meeting Depending on the type of bridge being used a site that you drop from the videoconference may not be able to rejoin the conference To drop a site Choose Drop Site from the C...

Page 59: ...54...

Page 60: ...e provider or PictureTel Technical Support The serial number of your system the system serial number should be listed under the Worksheets tab Any error codes or error messages that appeared on your s...

Page 61: ...ur hand in front of the monitor If there is static the monitor is receiving power 3 Make sure that the power adapter cable is plugged securely into the back panel and that the power cord from the powe...

Page 62: ...have this symptom Do this An error message occurs during the power on process 1 Make sure that all cables are securely connected to the electronics module 2 Press ENTER to run more tests 3 If the test...

Page 63: ...for a certain period of time it goes into Standby mode In Standby mode the screen goes blank 2 Make sure that the power switch on the front of your system is turned on 3 Make sure that the power swit...

Page 64: ...them to unmute it 3 If you detached an optional microphone such as the PowerMic during the call you must reattach that microphone to receive audio 4 Make sure that all cable connections to the system...

Page 65: ...Exercises menu choose Generate Audio Test Tone to check that the volume is set correctly 10 Run the Local Channel Loopback test from the Loopback Tests menu and then speak into the microphone to see i...

Page 66: ...ore details 4 Make sure the batteries in the wireless keypad or QuickPad are not low on the wireless keypad check the LOW BATTERY indicator If you nd the batteries are low change them If necessary see...

Page 67: ...r incorrect cabling is a common cause of problems 2 Check the network configuration menus to be sure that you set up the network interface correctly 3 If you suspect the problem is with the videoconfe...

Page 68: ...ide for more information on the Automatic Rate Adaption feature When you turn off this feature you must manually select whether or not to use rate adaption at the beginning of the call 3 Select Force...

Page 69: ...far end site is not a PictureTel system verify that they can receive a call using the H 320 standard Some non PictureTel systems require that you manually set up the system before accepting an H 320...

Page 70: ...alls outside the private network If you are both on the same virtual private network and you are still expe riencing problems contact your network provider If the far end site is on a virtual private...

Page 71: ...the Network Subsystem Self Tests menu If this test indicates a defective network interface board call your PictureTel service provider 4 Run the Network Reflector Loopback test from the Loopback Test...

Page 72: ...nsure about whether or not your cables match the numbers 3 If all three LEDs are green run the Test ISDN Interface test from the Network Subsystem Self Tests menu If this test indicates a defective ne...

Page 73: ...the ISDN Triple BRI network interface correctly Check the ISDN Triple BRI Protocol configuration It is important that you enter the infor mation on the Set Numbers screens correctly Contact your netw...

Page 74: ...k provider If the LEDs turn solid green and you are still experiencing problems continue with the next step 8 Run the Network Reflector Loopback test from the Loopback Tests menu to determine if the p...

Page 75: ...ard on the electronics module The NS light should be off If the NS light is on it indicates a prob lem with the Switched 56 board or that the Switched 56 line is out of service 4 Run the Test Switched...

Page 76: ...etermine if the problem is with the network interface board or the network itself Contact your network provider to get a loopback number you can call If this test indicates a defective board contact y...

Page 77: ...Make sure you don t change the settings with out their assistance If your con guration is correct and the red LED stays on contact your network provider 3 Make sure that your network is set up for a d...

Page 78: ...rovided by PictureTel Contact your PictureTel service provider for more information You detect a high error rate on incoming and outgoing calls The video occasionally freezes and the audio is periodic...

Page 79: ...ment is set for RS 366 dialing If you are using an INC1056E DSU check it for status messages The message RS 366 Auto should appear on the INC1056E DSU If this message doesn t appear there may be a pro...

Page 80: ...u trees for the following system menus Setup menu System Con guration menu System Tests menu To choose an option from a menu do one of these Press to select the menu option you want then press ENTER T...

Page 81: ...4 Remove a Directory Entry 5 Load New Directory from Diskette 6 Save Directory to Diskette 0 Exit Menu 1 Modify Dialing Directory 2 Do Not Disturb 3 Configure System 4 Test System 1 Set General Confi...

Page 82: ...n to Diskette 2 Restore Configuration from Diskette 3 Restore Default Configuration Network Configuration 2 0 View Previous Menu 1 Configure ISDN Data Port Configuration 0 View Previous Menu 1 Set Dat...

Page 83: ...Display Self Test Results 4 Set Self Test Options 5 Copy System Logs to Diskette 1 Run Local Audio Video Loopback 2 Run Encoder Decoder Loopback 3 Local Channel Loopback 4 Run Network Reflector Loopba...

Page 84: ...o if you need help such as your system administrator your PictureTel service provider and your network provider You can ll in the worksheets yourself or your system administrator may ll them in for yo...

Page 85: ...____________ ___________________ ___________________ ________________ ____________ ___________________ ___________________ ________________ ____________ ___________________ ___________________ _______...

Page 86: ...n Information ________________________________________________________________________ ________________________________________________________________________ ________________________________________...

Page 87: ...___________________________ PictureTel Service Provider s Name Phone Number ___________________________________ _____________________________ ___________________________________ ______________________...

Page 88: ..._______________________________ ________________________________________________________________________ ________________________________________________________________________ ______________________...

Page 89: ...84...

Page 90: ...oadcaster clearing requests to become 50 definition of 46 granting request to become 50 selecting 51 viewing the default 48 Broadcaster menu 51 BROWSE button 16 Browse menu 47 Browse mode description...

Page 91: ...on QuickPad 12 on wireless keypad 15 chair control releasing 50 requesting 48 49 Chair Control Browse menu 52 Chair Control mode browsing in 52 description of 46 using 49 communications failure 62 D d...

Page 92: ...worksheet listing 80 H HANG UP button on QuickPad 12 on wireless keypad 15 hanging up 31 help getting 2 worksheet listing numbers to call 82 HELP button on QuickPad 14 on wireless keypad 17 I Incoming...

Page 93: ...rovider name and number 82 no sound troubleshooting 58 nondialed call making 28 number buttons on QuickPad 12 on wireless keypad 15 numbers for frequently called systems 80 for getting help 82 for you...

Page 94: ...ice provider name and number 82 service calling 55 SET button on QuickPad 13 on wireless keypad 16 SETUP button on QuickPad 14 on wireless keypad 17 Setup menu accessing 23 tree for 76 SHOW ROOM butto...

Page 95: ...0 for muting 9 for using documents 10 for video 7 U using online help 2 V V 35 RS 449 network troubleshooting 73 VCR playing a videotape 44 previewing video from 44 using to record a videoconference 4...

Page 96: ...91 worksheets 79 Z ZOOM button on QuickPad 12 on wireless keypad 15...

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Summary of Contents for Venue-2000

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PictureTel Venue-2000, User'S Notebook, Page: 88 / 96

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