PictureTel Venue-2000, User'S Notebook, Page: 60 / 96

55
Solving Problems
If you run into a problem with your videoconferencing system, follow these
suggestions:
❑
If the problem is described in this section, follow the steps listed to see if you
can Þx it.
❑
If the problem is not described in this section, see the Problem Resolution
section of the online manual.
❑
If you canÕt Þnd a solution in the documentation, contact your system
administrator. The administratorÕs phone number should be listed under the
Worksheets tab.
❑
If you still canÕt resolve the problem, gather the following information and
then call your PictureTel service provider or PictureTel Technical Support:
¥ The serial number of your system (the system serial number should be
listed under the Worksheets tab)
¥ Any error codes or error messages that appeared on your screen
¥ Symptoms of the problem you are experiencing
You can Þnd phone numbers for PictureTel Technical Support in your area at
the PictureTel web site, www.picturetel.com.
You may be asked for information about your system and network
conÞguration. These conÞguration settings should be listed under the
Worksheets tab. If they are not, you can Þnd them through the menus you
access by pressing the
SETUP
button. See the System Menu Trees tab to deter-
mine how to access the menus you need.
The rest of this section lists various problems and the steps you can take to Þx
them.