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5-1

5

Troubleshooting

Overview

This chapter helps you troubleshoot problems that can occur during 

installation.

Note:

If you have problems during normal operation of 

PictureTel Live, refer to the troubleshooting chapter of 

the 

PictureTel Live User’s Guide

.

In this Chapter

This chapter covers the following major topics:

Topic

Page

Problems Bringing Up DOS and Windows

2

Problems Starting Up PictureTel Live

4

Summary of Contents for LIVE100

Page 1: ...PICTURETEL LIVE50 LIVE100 Installation Guide...

Page 2: ...protected by copyright All rights reserved No part of this document may be photocopied or reproduced in any form without the prior written consent of PictureTel Corporation Live50 and Live100 Release...

Page 3: ...rcuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications to this equipment not expressly approved by the...

Page 4: ...ications du Canada Notice The Canadian Department of Communcations label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective...

Page 5: ...BMPT AmtsblVfg 243 1991 funkentst rt ist Der vorschriftsm ssige Betrieb mancher Ger te z B Messsender kann allerdings gewissen Einschr nkungen unterliegen Beachten Sie deshalb die HinWeise in der Bed...

Page 6: ...rt has been approved in Germany by BZT The following Approval number Zulassungsnummer has been assigned to the Chipshot ISDN Port BZ T A116384E The PictureTel Live50 PCS50 Chipshot has been approved i...

Page 7: ...umber has been assigned to the ESCAB ISDN A94 38B 0389 The PictureTel Live100 ESCAB ISDN Basic Access Port has been approved in France by DGPT The following Approval number has been assigned to the ES...

Page 8: ...2 If the unit appears to be malfunctioning it should be disconnected from the telephone line until you learn if your equipment or the telephone line is the source of the trouble If your equipment need...

Page 9: ...Live50 Video Cameras 1 3 Live100 Package Contents 1 4 The Live100 FlipCam Camera 1 4 Speakerphone Unit 1 5 PictureTel Live Software 1 6 Before Installing PictureTel Live 1 7 Consider Your Networking E...

Page 10: ...8 Labeling the Live50 Board 2 9 Closing Your PC 2 9 Connecting the Cameras 2 10 Connecting the Live50 Desktop Camera 2 10 Mounting the Live50 Desktop Camera 2 12 Connecting the Live50 FlipCam Camera 2...

Page 11: ...C 3 9 Reconnecting Cables 3 9 Connecting the FlipCam Camera 3 10 Connecting the FlipCam to the PC 3 10 Mounting and Positioning the FlipCam 3 11 Connecting the Speakerphone Unit 3 12 Connecting Option...

Page 12: ...g the Microsoft MGA Driver 4 8 Step2 Upgrading to the PowerDesk Driver 4 9 Step 3 Adjusting Desktop Area and Display Area 4 9 Starting the Setup Wizard 4 10 Installing LiveShare Plus 4 11 Installing L...

Page 13: ...the 384 Kbps Option D 1 Appendix E How to Order ISDN in the United States E 1 Appendix F Deinstalling PictureTel Live F 1 Appendix G Changing the Video Mode Setting G 1 Appendix H Installation Requir...

Page 14: ......

Page 15: ...n directly to Chapter 4 Installing PictureTel Live Software The procedure for installing the upgrade is the same as for installing the original software For support or service please contact your Pict...

Page 16: ......

Page 17: ...o with information sharing capabilities For a complete description about using these products see the PictureTel Live User s Guide In this Chapter This chapter covers the following major topics Topic...

Page 18: ...100 ISA AT or EISA bus with two full length expansion slots available If the slots are not adjacent to each other use the eight inch PictureTel cable 510 0210 01 to connect the two PictureTel Live boa...

Page 19: ...g your image during a videoconferencing session It has a fixed focus and a tilt base for positioning The FlipCam video camera is also a color video camera for your desktop that can be adjusted to a wi...

Page 20: ...tware The Live100 FlipCam Camera The FlipCam is a color video camera for the desktop environment that can be placed on top of your PC monitor for capturing your image during a videoconferencing sessio...

Page 21: ...s black the color of the optional Live50 speakerphone is white You can also plug in an optional headset for more private conversations The buttons on the front of the unit let you control the volume m...

Page 22: ...Windows 3 1x operating system One version 3 5 diskettes for installation in a Windows 95 operating system You only need to install one set of LSP diskettes If you are currently working in a Windows 3...

Page 23: ...facility use Switched 56 connections Consult with your systems administrator or your Information Systems department to determine the type of connection you need for your PC connection to allow you to...

Page 24: ...03 Your Service Provider Identification SPID numbers Your Multiple Subscriber Numbers MSN for switches outside the USA and Canada that allow multiple terminals on a single line Run your current Pictu...

Page 25: ...re installing PictureTel Live and you are Your installation steps are A new PictureTel Live customer using Windows 3 1x 1 VGA Video Drivers and Board 2 Live50 or Live100 Audio Communications Board 3 L...

Page 26: ...GA Video Drivers and Board 2 Live50 or Live100 Audio Communications Board 3 LiveShare Plus 3 0 4 Live 1 6 5 384 software If you are installing PictureTel Live and you are Your installation steps are F...

Page 27: ...ix F Changing The Video Mode Setting Appendix G Installation Requirements Outside of the United States Appendix H Performance Tips Appendix I Laptop Docking Station Configuration Appendix J Ordering A...

Page 28: ......

Page 29: ...are for you Note If you are installing the Live100 product refer to Chapter 3 Installing PictureTel Live100 Hardware In this Chapter This chapter covers the following required and optional hardware in...

Page 30: ...ng the Cameras 10 9 Connecting the Earpiece 16 10 Connecting the Speakerphone Unit 17 11 Connecting Optional Equipment to the Speakerphone 19 12 Connecting Other Audio Devices 20 13 Connecting to the...

Page 31: ...nostics program as described in Appendix A to check your PC settings Note Keep in mind that the Microsoft Diagnostics program may not always report every setting that is in use The most accurate way t...

Page 32: ...oard The first step of the PictureTel Live50 hardware installation is to replace your current VGA board with the VGA board shipped with the Live50 1 Remove your current VGA board or follow the instruc...

Page 33: ...your PC For instructions see your PC documentation Caution Do not connect or disconnect Live50 components when your PC is on Doing so may damage the Live50 hardware 2 Locate an available ISA or EISA e...

Page 34: ...switch should be down off and the next three should be up on This switch sets the I O address 6 Insert the board into the expansion slot next to the VGA board or into the next available slot Make sur...

Page 35: ...the top of the Live50 board 2 Connect the other end of the VAFC cable to the VESA Advanced Feature Connector on the VGA board The VESA Advanced Feature Connector on your VGA board might be different...

Page 36: ...stallation process Note For V 35 and RS 449 connections CSU DSUs Channel Service Unit Data Service Units may be required between the PC and the telephone company s digital network connection Your inst...

Page 37: ...ach the label to your PC chassis to the left of the Live50 board with the triangles pointing toward the board Closing Your PC After you install and connect the Live50 board and attach the label replac...

Page 38: ...onents when your PC is on Doing so may damage the Live50 hardware Connecting the Live50 Desktop Camera Camera connections are located in the rear of the unit To connect the camera 1 Plug one end of th...

Page 39: ...adapter into a power outlet If you have a camera with an AC power adapter like the one labeled plug the AC power adapter into the extension cable supplied by your distributor and then plug the extens...

Page 40: ...INSTALLING PICTURETEL LIVE50 HARDWARE 2 12 Mounting the Live50 Desktop Camera You can mount the camera either on top of your PC monitor as shown below or on an overhead shelf...

Page 41: ...mera body up and away from its circular base as shown in the illustration below 2 Locate the 8 pin FlipCam cable with plugs labeled The cable has a ferrite bead near one end PICTURETEL 8A 8A 7 7 7 To...

Page 42: ...camera near the hinge Both the plug and the socket are labeled Push the plug securely into the socket 4 Press the cable into the guide on the camera base 5 Connect the Live50 FlipCam Adapter cable to...

Page 43: ...tions for mounting the camera You can set the camera on any flat surface If you re using this camera as your main camera place it on top of your video monitor For other uses you can place it on a shel...

Page 44: ...ion Do not connect or disconnect Live50 components when your PC is on Doing so may damage the Live50 hardware To connect the earpiece to the Live50 board 1 Plug the black connector with the speaker ic...

Page 45: ...ve50 components when your PC is on Doing so may damage the Live50 hardware Plug one end of the speakerphone cable into the socket labeled on the Live50 board as shown below aligning the plug carefully...

Page 46: ...hen disconnecting it first release the collar lock by sliding the cable collar back toward you then gently remove the cable from its socket 3 Plug the other end of the speakerphone cable into the sock...

Page 47: ...can connect two optional pieces of equipment available through your PictureTel distributor to the speakerphone unit A headset to allow free use of your hands during a videoconference while retaining p...

Page 48: ...To connect a multimedia microphone and amplified speakers 1 Plug the stereo connector from the amplified speakers into the socket labeled on the Live50 board Warning When you connect amplified speake...

Page 49: ...e 8 pin modular network cable into the RJ 45 socket labeled ISDN on the Live50 board 2 Plug the other end of the cable into the network service jack From a Network Interface board If you are connectin...

Page 50: ......

Page 51: ...or you Note If you are installing the Live50 product refer to Chapter 2 Installing PictureTel Live50 Hardware In this Chapter This chapter covers the following required and optional hardware installat...

Page 52: ...PC 9 9 Reconnecting Cables 9 10 Connecting the FlipCam Camera 10 11 Connecting the Speakerphone Unit 12 12 Connecting Optional Equipment to the Speakerphone 14 13 Connecting to the Network 15 14 Opti...

Page 53: ...hen run the Microsoft Diagnostics program as described in Appendix A to check your PC settings Note Keep in mind that the Microsoft Diagnostics program may not always report every setting that is in u...

Page 54: ...ur monitor cable and other cables if necessary from the PC chassis 3 Remove the chassis cover Refer to your PC documentation for instructions 4 Remove your VGA board if it is a separate board or disab...

Page 55: ...identify the VGA Video board by the 15 pin VGA connector on the back plate 2 Insert the board into the selected expansion slot Make sure the board is securely seated in its slot 3 Secure the board by...

Page 56: ...he Audio Communications board can be damaged by static discharge To equalize static charge ground yourself by touching the metal back panel of your PC You can identify the Audio Communcations board by...

Page 57: ...he sides 2 Line up the key on this connector with the interboard connector on top of one of the Live100 boards Caution The ribbon cable has 100 pin connectors When you connect the cable to the Live100...

Page 58: ...e PC and the telephone company s digital network connection Your installation may already have these devices in place Consult your telephone company representative Attaching Labels After you have inst...

Page 59: ...sis cover on your PC Refer to your PC documentation for instructions Reconnecting Cables Reconnect the cables you disconnected earlier from your PC 1 Connect your monitor cable to the 15 pin connector...

Page 60: ...Live100 components when your PC is on Doing so may damage the Live100 hardware Connecting the FlipCam to the PC To connect the FlipCam to the VGA Video board in your PC follow these steps 1 Tilt the c...

Page 61: ...able 3 Plug the end of the cable without the ferrite bead into the socket at the back of the camera near the hinge Both the plug and the socket are labeled Push the plug securely into the socket 4 Pre...

Page 62: ...or other uses you can place it on a secure shelf or tabletop The camera base has a rubber surface to keep it from slipping In addition PictureTel offers an optional document stand that allows the Flip...

Page 63: ...g the cable be sure the flat side of the plug lines up with the flat side of the socket as shown by the socket label When disconnecting the cable be sure to release the collar lock by pulling on the p...

Page 64: ...of equipment available through your PictureTel distributor to the speakerphone unit A headset to allow free use of your hands during a videoconference while retaining privacy A power supply for extra...

Page 65: ...o the network is made from a socket in the network interface board to a network service jack To connect your PC to the network follow the procedure below for the network interface board you have previ...

Page 66: ...cable refer to Appendix I to order from PictureTel To use a VCR for recording a videoconference you need a third party scan converter The figure below shows the location of the sockets on the Live100...

Page 67: ...Preferences Choose the Cameras category and assign a name to the second FlipCam camera and select OK Connecting a VCR or Other Video Source To connect a VCR or other composite video source such as a c...

Page 68: ...ARE 3 18 5 Plug the VCR audio in cable into the audio out socket on the Auxiliary Audio cable Restarting Your PC After you connect all of the Live100 components power on your PC You re now ready to in...

Page 69: ...a Windows environment you should have an experienced person install the software for you In this Chapter This chapter covers the following major topics Topic Page General Considerations 2 Installing f...

Page 70: ...rencing network interface If you are using ISDN BRI basic rate interface make sure you have the following information from your network provider telephone company or telecom group before you run the P...

Page 71: ...the installation disks to the new directories Copy all the files from the first installation disk to the1 directory from the second disk to the 2 directory and so on 3 Use these directories in place o...

Page 72: ...is recommended 1 The correct VGA Video Drivers for your PictureTel Live hardware need to be selected and installed 2 Insert the Live Disk 1 and run a setup to initiate the Setup Wizard or LiveShare Pl...

Page 73: ...re running Windows 95 and you have installed the PictureTel Live100 system or the Live50 system with a PictureTel VGA board for an ISA bus refer to the Windows 95 Driver Selection procedure described...

Page 74: ...into the diskette drive 6 Enter the appropriate drive at the prompt and press Enter 7 Highlight the VGA driver you want to use and press Enter The VGA driver you select must match the resolution of yo...

Page 75: ...ge button in the Adapter Type area 6 Make sure the Show all devices setting is selected 7 Select Tseng Labs from the Manufacturers area and the Tseng Labs ET4000 W32 driver from the Models area of the...

Page 76: ...d setting After you verify that the VGA board is working properly follow the instructions in the next section for using the Setup Wizard Windows 95 Matrox Driver Installation If you are installing a L...

Page 77: ...o you want to use the Win95 monitor mechanism instead If the MGA INF could not be found press OK and continue Files will be copied to your hard disk 6 A wizard leads you through the process of selecti...

Page 78: ...up the complete installation LiveShare Plus application Live application When running the wizard displays a message area to inform you of the status of each installation component and the necessary a...

Page 79: ...ks and enter a setup in the Run dialog box Windows initiates the Live Setup Wizard Installing LiveShare Plus The LiveShare Plus application comes in two different versions one for Windows 3 1x and one...

Page 80: ...setup begins 4 Follow the instructions that appear on the screen 5 When the Choose Destination Location box appears you can enter a custom installation location or click the Continue button to accept...

Page 81: ...ard s display box 3 Fill in your name your company and the serial number of your PictureTel Live unit and press enter You can find the serial number on the product registration card which is shipped w...

Page 82: ...m allows you to override it and continue the upgrade installation choose a different directory or cancel this setup program After the directory path is confirmed setup begins a dialog that allows you...

Page 83: ...he name of the country appears in the list If multiple switch types are supported in a country then each switch type for that country is listed Selecting an ISDN protocol If you are connected to a pub...

Page 84: ...er Unless these items are entered correctly you will not be able to make or receive calls 8 If you are connecting your Live system to an ISDN network outside of North America you may need to specify t...

Page 85: ...conflict with other settings already used in your PC Note If you have trouble bringing up DOS and Windows or starting up PictureTel Live after you install the software refer to Chapter 5 Troubleshooti...

Page 86: ...ion disks to your hard drive and giving you the option of modifying your config sys file to prevent an extended memory manager from using specific address space reserved for Live operations Reconfigur...

Page 87: ...ent x D000 D3FF 1 Edit your CONFIG SYS file to add an exclude statement to the line defining your extended memory manager 2 Allow the Setup program to reboot your PC The Setup program automatically re...

Page 88: ...me of the speaker using the scroll tool to the left of the test mode video image 5 Click the hangup or end test button If the Loopback test is unsuccessful a message may be displayed at the bottom of...

Page 89: ...lowing files before modifying them What To Do Next You re now ready to refer to the PictureTel Live User s Guide to learn how to use the system This File Is Saved Before Modification As C WINDOWS SYST...

Page 90: ......

Page 91: ...allation Note If you have problems during normal operation of PictureTel Live refer to the troubleshooting chapter of the PictureTel Live User s Guide In this Chapter This chapter covers the following...

Page 92: ...in your Windows system directory In order to restart Windows you will need to replace these files with their original versions Do this to restore the original versions which were saved by PictureTel...

Page 93: ...th something loaded by CONFIG SYS or AUTOEXEC BAT Boot the PC with the F5 or F8 function keys to isolate the conflicting program that is being loaded You can t bring up Windows or the Windows display...

Page 94: ...Or you have a memory manager and did not edit your CONFIG SYS file to exclude the memory space required by PictureTel Live Or the shadow RAM on your PC is not disabled for the area of memory that the...

Page 95: ...ure program and select the correct graphics card The VGA driver that you have selected may not work with your monitor Select a VGA driver with a different monitor resolution The following message appe...

Page 96: ......

Page 97: ...O port addresses and shared memory space on the Live 50 board and the Live100 Audio Communications board However with some PCs the Setup program may not be able to detect one or more of these setting...

Page 98: ...program Main Menu appears 2 Type q to select IRQ Status The IRQ Status screen appears 3 Locate IRQ 11 and check if it is available The Live 50 board and the Live 100 Audio Communications board use IRQ...

Page 99: ...ry manager this range will be automatically excluded during installation If you use a third party memory manager you must add the appropriate EXCLUDE statement yourself 7 Press Enter to return to the...

Page 100: ...re 0300 Therefore we recommend that you select a 10 bit address below 0400 for the Live100 Audio Communications board however we recommend that you do not modify the 16 bit address for your VGA card 2...

Page 101: ...ble I O port address __________________ Available shared memory space address __________________ 2 If you found any conflicts change the settings by running the PictureTel Live Setup program again and...

Page 102: ......

Page 103: ...e boards when you check your PC environment as explained in Chapter 3 follow the instructions in this appendix Changing Settings on the VGA Video Board To change the I O port address setting on the VG...

Page 104: ...default I O port address setting of 27CA 27CE conflicts with the I O port address of another device in your PC change the setting for this board to 029A 029E by doing the following a Refer to Figure...

Page 105: ...s board can be damaged by static discharge To equalize static charge ground yourself by touching the metal back panel of your PC Figure B 2 shows the Live100 Audio Communications board which you can i...

Page 106: ...This switch has 10 sliding DIP switches A DIP switch in the up position is ON and in the down position is OFF b Use a ballpoint pen to slide the DIP switch labeled 7 which is IRQ 11 down to the OFF p...

Page 107: ...default I O port setting which is hexadecimal 0280 I O port addresses are expressed in hexadecimal and can be assigned 0000 to 3FC0 in increments of 64 40 hexadecimal The I O port address takes the f...

Page 108: ...RDS B 6 Table B 1 Switch Settings for Hexadecimal Digits Digit Switch Number x Position y Position z Position 13 12 11 10 9 8 7 6 0 1 2 3 4 5 6 7 8 9 A B C D E F Note The shading indicates that the di...

Page 109: ...cordingly This digit can be 0 4 8 or C only Remember the last 0 in the address is preset you do not have to set any switches Caution Do not use a pencil The graphite can damage the switches For exampl...

Page 110: ......

Page 111: ...he procedures for each type of installation are summarized below To install the Switched 56 Network Interface board 1 Install the Live50 Live100 hardware using Chapter 2 Installing PictureTel Live50 H...

Page 112: ...If do not have ISDN service you should still perform this step selecting AT T 5ESS custom point to point as the ISDN protocol 4 When the installation is complete select Tools Diagnostics Loopback to...

Page 113: ...ajor topics Topic Page Connection Types 5 Installing the Switched 56 Network Interface Board 6 Installing the Data Dialer Module Network Interface Board 15 Installing the Data Dialer Module Network In...

Page 114: ...P cable 1 1 510 0167 01 Switched 56 chassis label 1 1 Loopback test cables 2 2 Switched 56 network cables 2 PictureTel Live50 Live100 Network Interface Installation Guide 1 800 0610 02 Component Quant...

Page 115: ...lready have these devices in place Consult your telephone company representative Component Quantity Part Number DDM Network Interface board 1 Live50 CHI to MVIP cable 1 180 0293 01 Live100 MVIP cable...

Page 116: ...It also uses IRQ 15 as its default IRQ setting which is set using a jumper The next section explains how to change these settings if necessary Caution Before you install the Network Interface board yo...

Page 117: ...ng on the Switched 56 Network Interface Board Note If the default IRQ setting IRQ 15 does not conflict with the IRQ setting of another device in your PC you can skip this section To change the board s...

Page 118: ...e Board Note If the default I O port address setting 01C0 does not conflict with the I O port address of another device in your PC you can skip this section The board s I O port address is set with a...

Page 119: ...xpressed in hexadecimal and can be assigned a value from 0000 to 03F0 in increments of 16 10 hexadecimal Note These switch settings do not follow the same scheme as the settings on the Live100 Audio C...

Page 120: ...INSTALLING NETWORK INTERFACE BOARDS C 10 This digit can be a 0 1 2 or 3 only Digit Values Switch 5 Switch 6 0 1 2 3 1 2 3 4 5 6 y x Logical 0 Logical 1 0 0 Right Left...

Page 121: ...t switches 1 through 4 accordingly This digit can be 0 through F The leftmost and rightmost 0s in the address are preset you do not have to set any switches Digit Values Switch 1 Switch 2 Switch 3 Swi...

Page 122: ...off the computer and all peripheral devices before performing the following procedures 1 Select an expansion slot that is no more than one slot away from the Live100 Audio Communications board or the...

Page 123: ...he CHI to MVIP cable for the Live50 product uses a 40 pin connector for attaching the Network Interface card and an 8 pin Molex connector for attaching to the Live50 board Connecting the Live100 MVIP...

Page 124: ...ied CHI to MVIP cable with a 40 pin connector on one end and an 8 pin connector on the opposite end Caution Use care when connecting the CHI to MVIP cable to the board so as not to damage the pins To...

Page 125: ...rk using a V 35 or an RS 449 interface These components are included with your Network Interface board DDM V 35 Kit Component Quantity Part Number DDM Network Interface board 1 Live50 CHI to MVIP cabl...

Page 126: ...n your ISA bus or EISA bus PC Refer to Appendix A Checking Your PC Settings for instructions on these procedures Unpacking the DDM Network Interface Board To unpack the DDM Network Interface board rem...

Page 127: ...discharge To equalize static charge ground yourself by touching the metal back panel of your PC Place the board on a level surface so that the component side faces up and the back plate with the conn...

Page 128: ...s a logical 0 off and a switch in the down position is a logical 1 on The I O port address takes the form xyz0 where x is designated with switches 7 and 8 and can be digits 0 1 2 or 3 y is designated...

Page 129: ...the connectors is facing toward your right 2 For the digit in position x set switches 7 and 8 accordingly Use a thin blunt instrument such as a ballpoint pen Caution Do not use a pencil the graphite c...

Page 130: ...20 3 For the digit in position y set switches 3 through 6 accordingly This digit can be 0 through F Digit Values Switch 3 Switch 4 Switch 5 Switch 6 0 1 2 3 4 5 6 7 8 9 A B C D E F 1 2 3 4 5 6 y x Lo...

Page 131: ...2 accordingly Use a thin blunt instrument such as a ballpoint pen This digit can be a 00 40 80 or C0 only Note Be sure to record your I O port address You must specify it during software installation...

Page 132: ...I O port address settings are provided below 1 2 3 4 5 6 y x z 7 8 Right Left 0 1 2 3 4 5 6 y x z 7 8 0 0100 1 2 3 4 5 6 y x z 7 8 0 1 2 3 4 5 6 y x Logical 0 Logical 1 z 7 8 0 37C0 2480 1240 Logical...

Page 133: ...Interface Board C 23 1 2 3 4 5 6 y x z 7 8 Right Left 0 1 2 3 4 5 6 y x z 7 8 0 0940 1 2 3 4 5 6 y x z 7 8 0 1 2 3 4 5 6 y x z 7 8 0 2F00 3DC0 2A80 Logical 0 Logical 1 Logical 0 Logical 1 Logical 0 Lo...

Page 134: ...oard and save the screw 3 Insert the board into an available ISA expansion slot 4 Make sure the board is securely seated into the PC 5 Secure it with the screw that held the filler plate Connecting th...

Page 135: ...d so as not to damage the pins To connect the two boards using the MVIP cable follow these steps 1 Grasp the connector on one end of the ribbon cable 2 Line up the key on this connector with the slot...

Page 136: ...damage the pins To connect the two boards using the CHI to MVIP cable follow these steps 1 Grasp the 40 pin connector on one end of the cable 2 Line up the key on this connector with the slot on the e...

Page 137: ...ftware verify that your Live50 Live100 hardware is working properly For instructions refer toVerifying Your Installation in Chapter 4 Insert the DDM Network Interface Board Installation Software Disk...

Page 138: ...ly Network Interface toggle off the ISDN BRI check box and select the appropriate Network Interface type as shown below When you have selected the appropriate Network Interface settings click Continue...

Page 139: ...g differs from the default the correct setting is detected and displayed If no changes are required click Continue 9 The Node Name Selection window is displayed If no changes are required click Contin...

Page 140: ...tegory scroll bar and select V 35 RS 449 in the Network field When you have made the appropriate selections on the Preferences window click OK 14 To verify the integrity of your installation choose To...

Page 141: ...ent Call Information screen verify that The correct network type has been selected For example if you selected V 35 RS 449 it should be displayed on the first line Both channels are connected The Data...

Page 142: ...ards to many of the IMUX products in use today Figure 1 represents the connection of an RS 449 RS 366 equipped PictureTel Live50 Live100 system with an IMX 1BN IMX 1BA or IMX 1BE Figure 1 Connecting a...

Page 143: ...asis 200T RS 449 Figure 2 Connecting an RS 449 RS 366 equipped Live system with an IMX 1 or Promptus Oasis 200T RS 449 If operation at data rates above 128 Kbps up to and including 384 Kbps is require...

Page 144: ...Figure 3 Connecting a V 35 RS 366 equipped Live system to a Teleos Model 20 Videohub If operation at data rates above 128 Kbps up to and including 384 Kbps is required then the option 384 UPG is also...

Page 145: ...operation at data rates above 128 Kbps up to and including 384 Kbps is required then the option 384 UPG is also required Ascend SYSTEM VSX MB D25F D37F D44M D25F D37F D44M Ascend SYSTEM VSX MB M25F M...

Page 146: ...o and including 384 Kbps is required then the option 384 UPG is also required Note A better cable solution for the above system is shown in Figure 6 SYSTEM D25F D37F D44M D25F D37F D44M SYSTEM D25F M3...

Page 147: ...e system with an Ascend MAX using an Ascend MBHD PT1000 cable If operation at data rates above 128 Kbps up to and including 384 Kbps is required then the option 384 UPG is also required SCSI 80 MAX As...

Page 148: ...V 35 RS 366 equipped Live50 or Live100 Figure 7 Connecting an RS 449 RS 366 equipped Live system with an ADTRAN ISU 2X64 S T and U interface models D25M ISU RS 530 to V 35 adapter M34F SYSTEM M34F Adt...

Page 149: ...ipped Live50 or Live100 Figure 8 Connecting an RS 449 RS 366 equipped Live system with an ADTRAN ISU 512 IMUX IMUX RS 530 to V 35 adapter M34F SYSTEM Adtran 1200072L1 D25F D25M 1200120L1 Adtran RS 366...

Page 150: ...SD a SD b 4 22 SD a SD b 3 43 ST a ST b 5 23 ST a ST b 23 63 ST a ST b 5 23 ST a ST b 4 44 RD a RD b 6 24 RD a RD b 24 64 RD a RD b 6 24 RD a RD b 5 45 RT a RT b 8 26 RT a RT b 25 65 RT a RT b 8 26 R...

Page 151: ...ND FGND 74 33 SGND FGND 7 1 SGND FGND 14 15 NB1 NB2 14 15 NB1 NB2 34 35 NB1 NB2 14 15 NB1 NB2 16 17 NB4 NB8 16 17 NB4 NB8 36 37 NB4 NB8 16 17 NB4 NB8 55 56 DPR ACR 2 3 DPR ACR 75 76 DPR ACR 2 3 DPR AC...

Page 152: ...INSTALLING NETWORK INTERFACE BOARDS C 42 Figure 9 represents the Live50 Live100 DDM cable 180 0312 01 Figure 9 RS 449 RS 366 4 Leg DDM Cable 180 0312 01 P1 P1 P41 P1...

Page 153: ...AA SCT a SCT b 23 63 ST a ST b Y AA SCT a SCT b 4 44 RD a RD b R T RD a RD b 24 64 RD a RD b R T RD a RD b 5 45 RT a RT b V X SCR a SCR b 25 65 RT a RT b V X SCR a SCR b 6 46 TT a TT b U W SCTE a SCTE...

Page 154: ...SGND FGND 7 1 SGND FGND 74 33 SGND FGND 7 1 SGND FGND 14 15 NB1 NB2 14 15 NB1 NB2 34 35 NB1 NB2 14 15 NB1 NB2 16 17 NB4 NB8 16 17 NB4 NB8 36 37 NB4 NB8 16 17 NB4 NB8 55 56 DPR ACR 2 3 DPR ACR 75 76 D...

Page 155: ...able lists the relationships between RS 449 data rates and cable lengths RS 449 Cable Lengths For reference only The Live50 and Live100 support data rates up to and including 384Kbps V 35 Cable Length...

Page 156: ......

Page 157: ...84 Kbps option should be installed after installing the hardware and software for the Live application The 384 software is provided as a separately purchased option and comes on a single diskette To i...

Page 158: ......

Page 159: ...nd you plan ahead Also check with your provider on whether you need a Network Termination Device NT1 This appendix provides you with the following information What to ask your telephone company What i...

Page 160: ...nt to point or a multi point connection What is your dialing number What are your Service Provider Identification Numbers SPIDs What You Need to Provide On the next few pages of this appendix are 5 ta...

Page 161: ...data DMD for circuit switched voice data B2 SERV DMD for circuit switch data DMD for circuit switch data DMD for circuit switch data DMD for circuit switch data D Channel Signaling only no packet swit...

Page 162: ...n to NOPMD Must be set to 2 Functional Terminal Adapter Functional Terminal Adapter Set TEI to Dynamic Set TEI to Dynamic Set Ring to Yes Set Ring to Yes Set EKTS to No Set EKTS to No Set data option...

Page 163: ...PIC XXX C64 where XXX is the interexchange carrier s code Terminal Service Profile Data USID 1 user ID TSPID 7085551234001 for illustration purposes TERMLIM 1 maximum number of terminals that can sha...

Page 164: ...1 800 4PB ISDN ISDN Service Center 1 800 995 0346 ISDN Hotline 1 800 662 0735 ISDN Telemarketing 1 800 995 0346 24 Hour Hotline Bell South 1 800 428 ISDN Technical Support 1 800 858 9413 Sales Cincin...

Page 165: ...sville AL 35806 2807 205 971 8000 1 800 788 5408 Sales Bell Atlantic Teleproducts West Building Suite 150 50 E Swedesford Road Frazer PA 19355 1 800 221 0845 Motorola UDS 5000 Bradford Drive Huntsvill...

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Page 167: ...Version 1 6 or 1 5 and LiveShare Plus Software To deinstall PictureTel Live version 1 6 or 1 5 and PictureTel LiveShare Plus software follow these steps 1 Preserve any phone books you want to save Ph...

Page 168: ...ver For example if you find this line in the PICTEL01 section StdCommDriver COMM DRV then change the line in the BOOT section to COMM DRV COMM DRV Or if you find this line in the PICTEL01 section StdC...

Page 169: ...etup and select a non PictureTel VGA driver 8 In Program Manager delete the PictureTel Live PCS icon group If you plan to reinstall the PictureTel Live software 1 Turn your PC off 2 Turn your PC on ag...

Page 170: ...und in the directory C PCS Copy or move these files to another directory 3 Remove the PCS related memory exclusion from the CONFIG SYS file 4 Remove the PictureTel Live changes from the WIN INI file U...

Page 171: ...ion remove the EMM EXCLUDE statement that corresponds to the PictureTel Live memory address range EMMExclude f Write down the system settings in the PICTEL00 section so that you can use the same setti...

Page 172: ...LING PICTURETEL LIVE E 6 7 Delete the directory where the software was installed typically C PCS 8 In Program Manager delete the PictureTel Live PCS 100 icon group 9 Turn your PC off 10 Turn your PC o...

Page 173: ...A VMODE vmode For the variable install directory substitute the name of the drive and directory where you installed the PictureTel Live applications for example C PCS For the variable vmode substitute...

Page 174: ...tical Frequency 640 x 480 31 50 kHz 60 00 Hz 60HZ Default setting for this resolution 640 x 480 37 86 kHz 72 81 Hz 72HZ 800 x 600 35 50 kHz 56 00 Hz 35K 800 x 600 38 00 kHz 60 00 Hz 38K 800 x 600 48 4...

Page 175: ...describes the installation requirements for BABT approval in the United Kingdom not required for pan European approval The PictureTel Live50 and Live100 boards are approved for installation in a host...

Page 176: ...nd 5mm respectively A warning label is provided with the PictureTel Live50 and Live100 boards and shall be attached to the PC in a visible position The label shall contain the following wording Teleco...

Page 177: ...Description SELV J1 CHI to MVIP Connection TNV J2 ISDN Basic Rate Interface SELV J3 Speakerphone SELV J5 Speaker Output SELV J6 Microphone Input SELV J7 Video Input SELV P1 VAFC Bus SELV P2 ISA PC Bus...

Page 178: ...ssories must be within the power rating of the host chassis The Live50 and Live100 boards must be installed in such a way that the integrity of the network protection from hazardous voltages used or g...

Page 179: ...tion which could become conductive due to condensation the creepage distances shown in parentheses will apply The clearance and creepage between adjacent points should be checked as follows refer to F...

Page 180: ...EQUIREMENTS OUTSIDE OF THE UNITED STATES G 6 Figure G 1 PictureTel Live50 and Live100 Boards Clearance and Creepage Power supply unit or other source of excessive voltage X Y X Y Live50 Live100 board...

Page 181: ...e noems x d000 d3FF BUFFERS 30 FILES 40 dos high UMB Thisassumesthatyouareusingmemory addressesD000 D3FF The number of buffers should be at least 30 and the number of files at least 40 Confirm that yo...

Page 182: ...and SYSTEM INI files Memory Tips The following tips relate to swap files and memory usage In order to improve overall Windows performance when you run other programs along with PictureTel LIVE you sho...

Page 183: ...s to create a batch file that allows you to choose between a docked or mobile configuration during start up Perform these 5 steps with the laptop connected to the docking station 1 Copy SYSTEM INI to...

Page 184: ...tion rem necutils BACKLITE FULL rem The following statement changes the video mode for an rem alternative video source necutils videomod c rem The following statement copies the docking station s rem...

Page 185: ...m rem The following is a menu which will allow you to choose rem separate configurations for Mobile or Docked rem MENUITEM MOBILE Mobile Configuration MENUITEM DOCKED Docked Configuration rem rem Chan...

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Page 187: ...d return PictureTel Live 50 and 100 components Ordering Components To order replacement components 1 Locate the appropriate part number using the tables in this appendix 2 Call PictureTel Customer Ser...

Page 188: ...VESA Advanced Feature Connector PCI bus 370 0258 01 VAFC cable 510 0206 01 Camera NTSC 370 0242 01 Camera PAL 370 0243 01 Earpiece 370 0260 01 Speakerphone unit 520 0490 02 Speakerphone handset 370 0...

Page 189: ...ribbon cable 510 0172 01 FlipCam camera NTSC 520 0250 03 FlipCam camera PAL 520 0251 03 Camera stand 520 0252 01 Camera cable 510 0164 01 Speakerphone 520 0253 02 Speakerphone handset 370 0169 01 Spe...

Page 190: ...er You can request an RMA in two ways Call PictureTel Customer Services at 800 874 2835 or 508 292 5999 Send a FAX to PictureTel Customer Services at 508 292 3333 2 Wrap the component in an antistatic...

Page 191: ...liary 3 17 connecting 2 10 connecting to PC 3 10 mounting 2 12 2 15 3 12 problems with 5 5 changing the I O port address on a Switched 56 network interface board C 8 changing the I O Port Address on t...

Page 192: ...pe C 5 installing C 15 unpacking C 16 default drive and directory 4 13 default settings conflict with A 1 list of 4 17 deinstalling software F 1 DIP switch settings changing on boards B 1 display prob...

Page 193: ...connecting to 2 21 3 15 L LAN installation 4 3 Local Channel Loopback test 5 5 M Memmaker 4 19 memory manager using 4 18 Microsoft Diagnostics MSD program A 2 monitor problems with G 1 MS DOS 6 0 Memm...

Page 194: ...escription of 1 6 speakerphone unit connecting to PC 3 12 speakerphone installing 2 17 SPIDs Service Provider IDs 4 16 stereo connector requirements 2 20 switch settings changing on boards B 1 Switche...

Page 195: ...Index 5 VGA Video board changing switch settings B 1 installing 3 5 video problems with 5 5 G 1 W Windows problems with 5 2...

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