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9.1 Communication
Problem: No communication possible
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Check that the headset's QD-connectors are connected correctly.
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Check that the headset's connector is inserted correctly in aircraft panel.
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Check if the custom ear mold or the generic ear shell is clean.
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Check that the aircraft panel volume controls are not set too low.
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Check the aircraft fuse of circuit breaker.
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Try using the headset in a different headset socket.
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Disconnect the QD-connectors and check for damage of connector or pins.
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Disconnect the headset connector from aircraft panel and check for connector
or pin damage.
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Try to use another headset. If the problem persists then it is probably aircraft
panel related. If you conclude it is a headset problem, contact an authorized
Phonak dealer.
Problem: Low volume of outgoing communications
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Check that the boom microphone is positioned correctly by the mouth.
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Check that the aircraft panel stereo/mono switch (if available) is set to “mono”.
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Ensure only one headset is plugged into the aircraft intercom system and
check that the volume is set to a normal level.
Problem: Low volume of incoming communication
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Check that the aircraft panel volume controls are not set too low.
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Check that the headset’s earJack
TM
adapter is mounted correctly in the ear shell.
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Check if the custom ear mold or the generic ear shell is clean.
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Check that the custom ear mold or the generic ear shell is mounted correctly
in the ears.
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Check that the aircraft panel stereo/mono switch (if available) is set on “mono”.
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Ensure only one headset is plugged into the aircraft intercom system and that
the volume is set to a normal level, then check if the volume increases and can
be set to normal level.
Problem: Intermittent communication
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Check the QD-connectors are connected correctly
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Check the connector is plugged correctly to the aircraft panel (no loose
connection)
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Try to use the headset in a different seat location
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In case of technical problems please see “Troubleshooting” section.
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Do not repair FreeCom yourself.
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For servicing, please contact an authorized Phonak dealer.
9 Troubleshooting
9 Troubleshooting
10 Service