Troubleshooting the Ponto 3 series
BAHA (including Ponto 3, Ponto 3
Power and Ponto 3 Super
Power)
No sound
Change the battery. You may wish to try a battery from a different pack of batteries
if it was changed recently.
The mute (stand-by) feature may be on. Briefly press and release the push button
and the BAHA will resume its previous setting.
Intermittent or reduced sound
Dirt in the coupling or sound inlets. You can clean your BAHA processor with a soft,
dry cloth. Remove any dirt or entangled hair around the coupling.
Moisture. The BAHA is not waterproof. Open the battery drawer fully and let the
BAHA dry.
Worn-out battery. Change the battery. You may wish to try a battery from a different
pack of batteries if it was changed recently.
Whistling noise (feedback)
Check the BAHA is correctly connected to the abutment.
Check the position of the BAHA. Make sure it is not touching something (for example
your ear, collar, hat or glasses).
If volume is enabled, reduce the volume via the side dial. If you have an Oticon
Medical Streamer accessory you can use this as a remote to adjust the volume of the
BAHA.
