VP1-250-eSSD User’s Manual
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Rev. C - 7/20
Warranty and Support
Warranty Statement
Phoenix International VPX products come with a “return-to-factory” warranty which covers
defects in materials and workmanship for a period of three years from the date of product
shipment to the customer, provided the product is unmodified and has been subject to normal
and proper use. Warranty on non-Phoenix International manufactured devices incorporated into
Phoenix VPX products is restricted to that provided by their manufacturer only.
If You Have a Problem
If you are having a problem with a Phoenix International product, you should call our main
number, (714) 283-4800, and ask for Customer Service. Please be prepared to supply as much
detail as you can concerning the nature of the problem and the conditions in which the problem
appeared.
Obtaining an RMA
In order to return the product for repair, the following steps are necessary:
1.
Obtain a Return Materials Authorization number (RMA#) from Phoenix International
Customer Service.
2.
Ship the product prepaid to the designated repair point.
3.
Provide with the product a written description of the claimed defect.
Shipping the Product
Any product returned to Phoenix International should be in its original shipping carton if
possible. Otherwise the product should be carefully packaged in a conductive packing material
and placed in a cushioned corrugated carton suitable for shipping. Please mark the shipping
label with the RMA number and return it to:
Phoenix International
812 W. Southern Avenue
Orange, CA., 92865
Attn: Customer Service Department
RMA #: ___________
