Question
Answer
I have lost my
smartphone. How can I
prevent strangers from
viewing my baby?
Log in on the app from another smart device and delete your account. If
you are the only administrator, this will disconnect all guest users of the app
from the baby monitor tool. You can also reset the baby monitor to disable all
connections to the device you lost. You find the reset button on the back of
the baby monitor.
Will I be notified of
upgrades of the app
or the baby monitor
software?
Yes, you will receive a notification on your phone to upgrade via the App
Store. This will happen periodically. Upgrade notifications for the firmware of
the baby monitor will appear in the app along with instructions on how to
upgrade.
My phone or tablet
becomes warm when
I use the app. Is this
normal?
Your device needs the power to provide high-quality video. This does not
harm your device. To prevent this, we advise you to update your device to the
latest iOS and uGrow app version. Your device does not warm up when you
run the app in the background.
ENGLISH
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