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Troubleshooting

42

Recharging Problems

The battery pack will not recharge

•

Make sure the battery pack is properly installed in your Remote Control (see p. 5).

The indicator light flashes on the docking station

•

Make sure the battery pack is properly installed in your Remote Control.
See “Installing the Battery Pack” on page 5.

•

Make sure the Remote Control lies placed properly in the docking station. You need to hold the Remote Control at
an angle of 30 to 45° to plug it in the connector of the docking station.
See “Charging the Remote Control” on page 6.

•

Check if the connector in the docking station is clean and free of obstructions.

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Summary of Contents for ProntoPro Next Generation

Page 1: ...ProntoPro Intelligent Remote Control User Guide ...

Page 2: ... out of it 19 Introduction 19 Redefining Brands 21 Learning Commands 22 Labeling Elements 26 Adding and Moving 28 Deleting and Restoring 29 Recording Macros and Setting Timers 31 Using the Remote Control with Radio Frequency 34 ProntoPro Edit 38 Troubleshooting 40 General Problems 40 Programming Problems 41 Recharging Problems 42 FAQ 43 Maintaining the Remote Control 45 Important notices 45 Cleani...

Page 3: ...brands you simply define the brands of your devices when you use the Remote Control for the first time The Remote Control can also learn RC codes from existing remote controls It is designed to add devices and functions relabel buttons record macros and set timers With the ProntoPro Edit software you create your own control panels and define your personal look If you want to operate devices from a...

Page 4: ...sed as an alternative for the serial port on the Remote Control Macro tab To activate the Macro menu Device tab To activate the Device menu Control panel To send commands to devices Panel number Shows active control panel Charging LED Serial port Connection for the Remote Control Adapter connector Remote Control icon Tap to enter the Mode menu and customize the Remote Control Touch and hold to ent...

Page 5: ... the Battery Pack 1 Press the latch on the battery cover and remove the battery cover from the Remote Control 2 Place the battery pack in the battery compartment 3 Plug the cable of the battery pack in the connector as illustrated 4 Place the battery cover back on Make sure the cable of the battery pack does not get stuck between the mould and the battery cover After a few seconds the Remote Contr...

Page 6: ...e When the Remote Control is fully charged the LED goes off Normal charging time is 2 to 3 hours depending on the condition of the battery pack You can operate the Remote Control while it is being charged The battery pack does not have to be entirely empty before recharging You can place the Remote Control in the docking station at any time When the battery pack is running low the Low Battery icon...

Page 7: ...ress the backlight button on the left side The display and the backlight of the direct access buttons are activated When you turn on the display you see the Home panel If another panel is displayed tap the Home button If the screen stays black or becomes blank adjust the contrast using the contrast dial on the left side The Remote Control has a switch off feature it automatically turns off to save...

Page 8: ...arantz you will have to define the brand before you can operate them with the Remote Control 1 Select a device on the Home panel The following screen appears 2 When the brand of your device is Philips or Marantz click No The Remote Control switches to Use mode To operate the device in Use mode see p 14 or When you want to adjust the Remote Control to operate with your brand click Yes The Remote Co...

Page 9: ...ini keyboard to jump through the list of brands To enter a character tap the keyboard near the character you want to use The keyboard is zoomed in allowing you to tap exactly the character you need After you have tapped the character the keyboard is zoomed out Repeat this action for every character You can zoom out again without tapping a character by pressing the right action button labeled Zoom ...

Page 10: ...list is used for most devices of the selected brand 1 Select a code set from the list The selected code set is highlighted The Search button switches to Next 2 Tap Next The Remote Control switches to Try mode Continue with step 5 or When you do not know which code set to select for your device you can search the code set in Remote Control s memory 1 Tap Search The Remote Control automatically sear...

Page 11: ... set tap Install or When you are not satisfied with the selected code set tap Back to select another code set When the RC codes for your device are installed the Remote Control beeps and returns to Use mode Your brand is now defined for the selected device 8 Define all other devices on the Home panel you want to operate Searching Brands and Code Sets When the brand of your device is not listed the...

Page 12: ... code set it is advised to try out other code sets When your device responds to more than one code set install the most suitable one 7 When you are satisfied with the way the device is responding to the selected code set tap Install or When you are not satisfied with the selected code set tap Back to to continue the automatic search When the RC codes for your device are installed the Remote Contro...

Page 13: ...enu Tap the Macro tab icon on the Home panel The Macro menu is activated The dynamic interface displays the Macro menu on the right side of the touch screen Go to page 31 and the following to learn about macros and timers Selecting a Device on the Home Panel Tap one of the device you want to operate on the Home panel The first control panel of the selected device appears Select a device on the Hom...

Page 14: ...e panel 1 From within any device control panel tap the Device tab next to the Remote Control icon The Device menu appears You can scroll through this menu using the Page Up and Page Down buttons below the touch screen 2 In the Device menu tap the device you want to operate The control panel that was last accessed for this device appears Using Touch Screen Buttons Sending commands By tapping the to...

Page 15: ...ice without affecting the previously active device Using the Action Buttons The action buttons change function depending on the device the Remote Control is operating The current function is displayed on the touch screen right above the button The function can either be an IR infrared command which is transmitted system commands or a jump to a specific device page IR commands System commands Using...

Page 16: ...ttery level Turns the clock display on or off and lets you set 12 or 24h time display Tap the clock repeatedly Sets the clock Tap the time button and use the action buttons Sets the day Tap the day button and use the action buttons Sets how long the touch screen and the backlight of the touch screen stay on Tap the LCD button and use the action buttons Sets how long the backlight of the buttons st...

Page 17: ...Touch button repeatedly Adjusts or turns off the button beep Tap the Button button repeatedly Calibrates the touch screen Tap the Calibrate button and follow the on screen instructions Reverts the Remote Control to the factory default configuration Tap the Revert button and follow the on screen instructions Activating the Pick Up sensor will turn on the Remote Control more often and will reduce th...

Page 18: ...ote Control icon The Remote Control switches to Use mode When you tap the Device tab the Macro tab or the Home button from within the Setup panel you exit Setup Mode and the Remote Control immediately switches to the selected menu or to the Home panel ...

Page 19: ...vices and so on you have to switch to the appropriate mode Working with Modes For operating devices For learning commands from other devices For recording macros and setting timers For labeling buttons and commands For adding new devices and macros For deleting buttons actions devices and macros For changing the order in a menu For defining brands using the Remote Control s database For configurin...

Page 20: ...ap the Mode Menu button The label on the Mode Menu button changes to Mode Menu Off 5 Tap the Remote Control icon The Remote Control switches to Use mode When you tap the Device tab or the Macro tab from within the Setup panel you exit Setup Mode and the Remote Control immediately switches to the selected menu There is no visual feedback to indicate that the Mode menu is disabled This means that th...

Page 21: ...evice You can redefine brands by selecting or by searching 1 Switch to Brand mode via the Remote Control icon The Device menu appears 2 Select the device for which you want to redefine the brand 3 Complete instructions 1 to 7 in Selecting Brands and Code Sets on page 9 or Complete instructions 1 to 7 in Searching Brands and Code Sets on page 11 ...

Page 22: ...have to program them via the Device menu see p 24 The Remote Control also offers empty control panel buttons which you can program and label as existing buttons They are only visible in Learn and Label mode and appear with label intended for a specific function or without label You will also see previously deleted buttons you can restore them by reprogramming them or you can reuse them for other c...

Page 23: ...ntrol has learned the command successfully OK flashes on the Remote Control icon If the Remote Control has not learned the command successfully you hear a short buzz and FAIL appears on the Remote Control icon 6 Program all other buttons you want and relabel them if necessary see p 24 7 Return to Use mode via the Remote Control icon ...

Page 24: ... the Device button on the Home panel and in the Device menu If the Remote Control has learned the command successfully OK flashes on the display If the Remote Control has not learned the command successfully you hear a short buzz and FAIL appears on the Remote Control icon 7 Program all other device actions you want and return to Use mode via the Remote Control icon Learning Direct access and Acti...

Page 25: ...ol Panel Buttons on page 22 Instead of tapping a button on the touch screen press the direct access button or the action button you want to program The label for the direct access button you have pressed e g chan starts flashing on the Remote Control icon The label above the action button you have pressed e g play starts flashing ...

Page 26: ...ol Panel Buttons on page 22 Instead of tapping a button on the touch screen press the direct access button or the action button you want to program The label for the direct access button you have pressed e g chan starts flashing on the Remote Control icon The label above the action button you have pressed e g play starts flashing ...

Page 27: ...ight action button labeled Del To display a keyboard with capital letters and symbols press the left action button labeled Shift repeatedly To enter a character or symbol tap the keyboard near the character or symbol you want to use The keyboard is zoomed in allowing you to tap exactly the character or symbol you need After you have tapped the character or symbol the keyboard is zoomed out Repeat ...

Page 28: ... Control s left or right action button labeled Device and tap the device you want to label Even when you want to label the currently active device you have to tap it in the Device menu The display shows a virtual auto zooming mini keyboard The button you want to label is displayed above the keyboard 3 Complete instructions 4 to 6 in Labeling Control Panel Buttons Action Buttons Macros and Timers o...

Page 29: ...device with or without RC codes Create with RC codes Choose this option if you think the new device understands RC codes The new device is added with operational buttons Don t add RC codes If you choose this option the new device is added without operational buttons You have to program them as explained in Learning Control Panel Buttons on page 22 You cannot define the device in Brand mode because...

Page 30: ...icon 2 Tap the Device tab to open the Device menu When you open the Device menu the left action button label changes into Device and the right action button label changes into Action 3 Press and hold down the right action button labeled Action 4 Tap the device associated with the device action you want to delete 5 Tap Delete Device Action The device action is deleted 6 Delete all the device action...

Page 31: ...o 7 in Learning Control Panel Buttons on page 22 The button is restored Restoring device actions 1 Switch to Learn mode via the Remote Control icon 2 Complete instructions 3 to 7 in Learning Device Actions on page 24 The device item is restored Restoring devices macro groups or timer groups 1 Make sure the Device tab or Macro tab is active The Device or Macro tab is active when the name of a devic...

Page 32: ...dit mode via the Remote Control icon Empty macro buttons appear in the macro control panel 5 Tap the button you want to use for your macro 6 Enter the sequence of commands you want to record You can navigate to whatever control panel you want just as you do in Use mode 7 Tap the Macro tab icon again The contents of the macro appear You can now play edit or close the macro 8 Press the left action b...

Page 33: ...can save or cancel the macro 6 Tap Save You return to Use mode and the macro is ready to be used Setting Timers To activate a device at the time you prefer you can use the timer 1 Tap the Macro tab The Macro menu appears 2 In the Macro menu select a timer group 3 Switch to Edit mode via the Remote Control icon Empty timer buttons appear in the timer control panel 4 Tap the button you want to set a...

Page 34: ...tton labeled Close to close the timer A confirmation screen appears where you can save or cancel the timer 6 Tap Save The timer is edited Adding Macro Groups and Timer Groups You can create as many macro groups or timer groups as you like Each group can contain up to 25 macros or timers 1 Open any macro or timer group 2 Switch to Add mode via the Remote Control icon You can create a new group copy...

Page 35: ...ating distance of approximately 20 meters 66 feet in house and can unlike IR signals go through obstacles like furniture or walls The RF signals sent out by the Remote Control are picked up by the RF Extender The RF Extender translates the RF signals in IR signals and sends the IR signals to the appropriate device Therefore the RF Extender has to be placed near the device you re operating with the...

Page 36: ...u appears 3 Select the device for which you want to change the RF IR settings The RF IR settings appear The red label on the button indicates that the selected device is currently operated with IR signals 4 Tap The RF IR settings for the selected device are changed from IR to RF When you have only one RF Extender you can accept the default settings for the Extender ID and the Channel Continue with...

Page 37: ... mode The Remote Control is configured to operate the devices you have set with RF signals 8 Try out the devices for which you just changed the RF IR settings Philips cannot guarantee that all commands for all devices work properly with RF signals If a device does not respond properly to RF signals you might better reconfigure the Remote Control to operate the device with IR signals Choosing Anoth...

Page 38: ...nel on the Remote Control 5 Tap Accept to save the selected Channel for all devices that work with RF signals and return to the first screen or Tap Cancel to return to the first screen without changing the Channel 6 Tap Close The Remote Control switches back to Use mode The Remote Control is configured to operate the devices you have set with RF signals through the selected Channel 7 Try out all d...

Page 39: ...e included with your Remote Control 1 Plug one end of the serial cable in the serial port on your computer 2 Plug the other end of the serial cable in the serial port on the Remote Control or the serial port of the docking station add delete modify and move control panels devices and commands anywhere on the touch screen save duplicate and share configuration files codes or devices with other Remo...

Page 40: ...imum out of it 39 When you become familiar with ProntoPro Edit you can achieve results like Minimum System Requirements PC Windows 95 98 ME XP or NT 4 0 2000 16 MB of RAM 16 MB of free hard disk space Free serial port ...

Page 41: ...ke sure the Remote Control s sending eye is pointed towards the device you re operating Check if the Low Battery icon is flashing at the right top of the touch screen If so recharge the battery pack Check if you have defined the correct brands for your devices Check if the button you are trying to use is assigned properly via Brand mode see p 20 or via Learn mode see p 21 Check if your device unde...

Page 42: ...he Remote Control is too short or too long the Remote Control might not receive the signals properly Try out several distances between 100 and 200 mm 4 and 8 inches to learn the commands Avoid programming the Remote Control under bright fluorescent light it might affect the infrared signals Make sure the button you want to edit is not a touch screen label because touch screen labels cannot be prog...

Page 43: ...ure the battery pack is properly installed in your Remote Control See Installing the Battery Pack on page 5 Make sure the Remote Control lies placed properly in the docking station You need to hold the Remote Control at an angle of 30 to 45 to plug it in the connector of the docking station See Charging the Remote Control on page 6 Check if the connector in the docking station is clean and free of...

Page 44: ... reset the Remote Control However on rare occasions if the Remote Control s touch screen freezes or if you notice unusual behavior you need to perform a reset to get the Remote Control running again All saved programmed commands or macros are retained 1 Slide the battery cover off the back of the Remote Control You will see the Reset button in the battery compartment 2 Use an unfolded paperclip or...

Page 45: ...2 Scroll to the second setup panel 3 Tap the Calibrate button The first instruction Touch TOP LEFT corner appears 4 Tap as close as possible in the upper left corner using a blunt tip of a pencil The second instruction Touch BUTTOM RIGHT corner appears 5 Tap as close as possible in the lower right corner using a blunt tip of a pencil The setup panel appears again 6 Tap the Remote Control icon The ...

Page 46: ...te Control in any location that is extremely damp or wet When you have spilled water on the Remote Control you have to take out the battery pack and let the Remote Control dry for 48 hours before you replace the battery pack When you have spilled other liquids on the Remote Control you can clean it with distilled water The touch screen of the Remote Control contains a glass element Do not drop the...

Page 47: ... picture mode Menu Picture in picture shift Picture in picture swap Multi picture display Picture in picture select Teletext mode Page number up Page number down Page enlargement TV and text mixed 1st or 2nd language Last view previous program Stand by Zone focus long distance Zone focus very short distance Single or multi digit selection Brightness brilliance Contrast Brightness contrast Color sa...

Page 48: ...ation assistance Actual time on screen EPG Electronic Program Guide Video output Read data from store Write data into store Page hold Sound muting Additional information on screen Viewing angle Spatial sound effect Television video Sound audio Surround sound Picture size adjustment Active control ...

Page 49: ...meters 33 feet Learning frequency up to 56 KHz Learning distance 50 mm 2 inch up to 300 mm 1 foot Radio frequency RF Operating distance of approximately 20 meters depending on the surrounding conditions Band 418 MHz Bandwidth 100 kHz 16 Extender ID s and 4 Channels Memory 8 MB non volatile flash memory retains commands when battery pack is not present 512 K SRAM Battery pack NiMH 4 8V rechargeable...

Page 50: ... 24 Page Up and Page Down 3 15 reset 3 41 touch screen 14 C calibrating 17 changing Extender ID 34 RF IR settings 33 changing order See Move mode Channel on the Remote Control 34 on the RF Extender 34 charging charging LED 4 6 frequency 6 Remote Control 6 time 6 choosing another Channel 34 clock setting 16 code sets searching 10 11 selecting 10 commands learning 22 sending 14 sequence 29 timing 29...

Page 51: ...n the RF Extender 34 eye for learning commands 3 22 for sending commands 3 14 F first time usage activating 7 defining brands 8 free memory 17 G graphics 36 H Home button 7 Home panel 13 activating Device menu 13 activating Macro menu 13 selecting a device 13 I importing graphics 36 infrared IR 32 inserting delays 30 installing RC codes 11 12 the battery pack 5 intro 17 IR signals 32 K keyboard ch...

Page 52: ...32 RC codes installing 11 12 responding 11 12 searching 10 11 selecting 10 sending 10 11 recharging See charging recording ending macro with device control panel 29 macros 29 source switching 29 redefining brands searching brands and code sets 21 selecting brands and code sets 21 selecting brands and searching code sets 21 relabeling See labeling Remote Control appliance 3 charging 6 cleaning 43 d...

Page 53: ...signals no IR 15 source switching 29 specifications 17 start time 30 stop time 30 switch off 7 switching to another mode 19 switching off display 7 T technical information 17 time display 16 timer organized into groups 31 timer groups deleting 27 labeling 25 moving 26 restoring 28 timers editing 31 labeling 24 setting 30 starting 30 stopping 30 touch screen 3 beep 17 buttons 14 touch screen labels...

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