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The Receiver Collar activates in the
middle of the yard.
• The Receiver Collar activates when it loses the Transmitter signal. This
sometimes occurs if a large metal object is between the Receiver Collar
and Transmitter, if the orientation of the Receiver Collar changes near the
Boundary Zone, or if the surrounding “electronic noise” interferes with the
signal. If this continues to occur, consider relocating the Transmitter and
resetting the Pet Area.
The Receiver Collar tone is sounding
but my pet is not responding to the
Static Correction.
• Make sure the Static Correction Level is set at 2 or above.
• Test the Receiver Collar with the Test Light.
• If the Test Light flashes, check the fit of the Receiver Collar.
• Trim your pet’s fur where the Contact Points touch the neck and/or switch
to the longer Contact Points.
• Increase the Static Correction Level.
• Repeat training steps to reinforce training.
My pet reacts strongly to the Static
Correction and has become fearful.
• Lower the Static Correction Level.
• Make sure you are in control of the situation when your pet receives his first
Static Corrections (have him on a leash attached to a separate, non-metallic
collar) and lead him into the Pet Area and praise him. If your pet remains
fearful, suspend training and start again the next day. Make sure to end all
training sessions on a positive note with lots of praise and play.
The Transmitter Power Light is not on.
• Make sure the Power Light on the Power Adapter is on when plugged into
a working 120 volt wall outlet.
• If the Power Adapter Light is not on, contact the Customer Care Center
for a replacement Power Adapter.
I was setting up the Pet Area and after I
turned down the Boundary Control Dial,
the Receiver Collar would no longer
tone or correct.
• You may have turned the Boundary Control Dial down too quickly, causing
the Receiver Collar to go into power-fail mode. This is a safety feature
designed to protect your pet when power to the Transmitter goes out.
My next-door neighbor has a
Containment System and the
Receiver Collar does not activate
near their property.
• Your neighbor’s containment signal may interfere with the operation of the
Receiver Collar preventing activation close to their fence. To minimize the
interference, reduce the size of the Pet Area or move the Transmitter away
from your neighbor’s system.
• Adjust the Pet Area so that the Receiver Collar activates for at least
5 feet beyond the reduced Boundary setting when walking towards the
neighboring containment system.
The Receiver Collar has injured my
pet’s neck.
• Failing to follow the important safety information at the front of the
Operating and Training Guide has caused pressure ulcers. Some
descriptions of advanced pressure ulcers describe the sores as looking
like burns on the dog’s neck. Be assured that electronic collars do not use
enough energy to create electrical burns. The energy in an output pulse is
only a few thousandths of a Joule; it is similar in nature to the static pulse
that you may feel when getting out of your car. In some cases, pressure
ulcers are described as chemical burns. The RFA-67 battery is sealed
when installed in the Receiver Collar housing. This sealing makes it virtually
impossible, without misuse or abuse, for your Receiver Collar battery to
leak onto your pet’s neck. Please review and follow the important safety
information on page 4, and the instructions in Step 5 under the heading
“Fit the Receiver Collar” on page 14.
Summary of Contents for PIF00-15001
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