www.petsafe.net
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Frequently Asked Questions
Is the Receiver Collar waterproof?
• Yes. When changing the battery, be sure to keep the battery area free from
dirt and debris.
Will the PetSafe
®
Free to Roam Wireless
Fence
TM
system cover a larger circle than
180 feet across?
• You can use another Wireless Transmitter with overlapping boundaries of at
least 10 feet to increase the size of the Pet Area.
Will a sloping yard or hills affect the
Pet Area?
• The Transmitter signal extends 90 feet in all directions. A sloping yard or a
yard with hills can cause the Pet Area to appear less or more than expected.
Consider repositioning the Transmitter to maximize your Pet Area.
Can I use more than one Receiver Collar
with the Wireless System?
• Yes. There is no limit to the number of pets you can contain with
the Wireless System. You must purchase an additional Wireless Pet
Containment Receiver Collar for each pet. Contact the Customer Care
Center at 1-800-732-2677 or visit our website at
www.petsafe.net to locate a retailer near you.
Will the Wireless System keep other pets
out of my yard?
• No. The Wireless System is only effective on pets who wear
the Receiver Collar.
Is there a hand-held remote Transmitter
that will work with the Wireless System
Receiver Collar?
• No. You would need to purchase a separate Remote Training System.
Contact the Customer Care Center at 1-800-732-2677 or visit our website
at www.petsafe.net to locate a retailer near you.
Is there another compatible Receiver
Collar that I can use with the
Wireless Transmitter?
• Yes. Stay + Play Wireless Fence Receiver Collars and the Stubborn Dog
Stay + Play Wireless Fence Receiver Collars are compatible with the Free
to Roam Wireless Fence Transmitter.
If I have a question about my Wireless
System or need replacement parts,
where can I get answers or service?
• Contact the Customer Care Center at 1-800-732-2677 or visit our
web site at www.petsafe.net.
Can I use the Wireless System on an
aggressive pet?
• We do not recommend using any electronic training devices on aggressive
pets. If you are unsure if your dog is aggressive, please consult your
veterinarian or a certified trainer.
Can I use the Wireless System on a cat?
• The Wireless System can be used as long as the cat can comfortably wear
the Receiver Collar. A nylon cat collar strap is sold separately.
What happens if the power goes out?
• The Wireless System is designed to recognize power outages and shuts
down without activating the Receiver Collar. However, if your pet is near the
Boundary Zone during the power failure, he may receive a Static Correction.
The Transmitter will sound an intermittent alarm greater than 20 minutes to
alert you to the power failure.
What can happen if I turn off or unplug the
Transmitter power?
• If your dog is wearing the Receiver Collar, he may receive an unintended
correction. Always remove your dog’s Receiver Collar before removing
power from the Transmitter or before performing any Transmitter testing.
If my pet leaves the Pet Area, how long
will he be corrected?
• Your pet will receive Static Correction as long as he is outside the Pet Area,
for up to 15 seconds. The Receiver Collar has a safety time-out to stop
correcting and toning after 15 seconds until it is returned to the Pet Area.
How often do I need to replace the
Receiver Collar battery?
• The expected battery life is between 1-2 months. Battery life depends on
how frequently your pet tests the Boundary Zone. The Receiver Indicator
Light acts as a low battery indicator, flashing every 4 to 5 seconds when
replacement is required.
Can I place the Receiver on
another collar?
• Yes. You may use any non-metallic collar that is 3/4 inch wide.
Do I need to perform maintenance on my
Wireless System?
• Check your pet’s neck daily for irritation from the Contact Points.
• Check the Contact Points on the Receiver Collar weekly to make
sure they are tight and clean.
• Check the fit of the Receiver Collar weekly.
• The Receiver Indicator Light acts as a low battery indicator, flashing
every 4 to 5 seconds when replacement is required.
How do I know the battery in the
Receiver Collar is still working?
• Turn the Receiver Collar OFF and then ON to check the battery status.
If no lights are observed, the battery needs to be replaced.
• Take the Receiver Collar off your pet and walk into the Boundary Zone.
The Receiver Collar should tone. If not, replace the battery.
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