PerkinElmer Raman IdentiCheck, Getting Started Manual

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70 . Raman IdentiCheck Getting Started Guide
Troubleshooting
This section is a reference guide if you are having any problems with your instrument.
Troubleshooting outlines what to do if your instrument or software malfunctions or crashes.
Hardware
Problem: During the installation procedure the USB devices are not
recognized.
Description This may mean that there is not enough power on the USB sockets on your
PC.
Solution Ensure that your PC has USB 2.0 sockets. If you are not sure, use a USB 2.0
power hub.
Problem: Cannot collect data because an interlock is breached.
Description This means that, for some reason, the interlock system is detecting an open
circuit.
Solution 1 Ensure the interlock override is inserted in the connector on the top panel of
your IdentiCheck.
Solution 2 Ensure your external interlock is wired up correctly and that any interlocked
room entrances or sampling enclosures are closed.
Software
Problem Spectrum software stops responding.
Description When you are using the Software, for some reason it stops working, that is,
mouse clicks have no effect.
Solution
Hold down the CTRL+ALT+DELETE keyboard buttons to display the
Windows Security dialog. Click
Task Manager
and then click the
Processes
tab. In the list under
Image Name
look for
IRWinLab.exe
(to find this you
may have scroll through the list using the scroll bar on the right side) click
on this, and then click
End Process
.
Then select
Raman.exe
and then click
End Process
.
If a Task Manager Warning dialog is displayed click
OK
. Re-
start the software. If you are unsure how to do this please refer to SOP-1.
If you do not intend to restart the software, you must switch the
power to the instrument off. Otherwise the laser may not shut
down.