16
The design and specifications are subject to change without prior notice for
product improvement. Consult with the sales agency or manufacturer for details.
BEFORE CALLING FOR SERVICE, PLEASE REVIEW THE CHART BELOW
ISSUE
POSSIBLE CAUSES
WATER PUDDLES INSIDE
UNIT OR IS COMING
INTO ROOM
• Adjust slope of unit so it drains downward toward the exterior of the home.
(See installation instructions.)
• Make sure that there is no debris blocking the drainage area of the unit.
• If the air conditioner operates in high humidity for a long time, moisture may be
condensed and appear at the air outlets (louvers).
WATER DRIPPING OUTSIDE
• Unit is removing a large quantity of moisture from a humid room. This is normal during
excessively humid days.
NO REMOTE CONTROL
SIGNAL IS RECEIVED
• When the signal receiver on the air conditioner is exposed to sunlight or strong lights, it
may fail to receive the remote control signal. Shade off the sunlight or dim the lighting.
• Ensure nothing is blocking the path between the remote control and the signal receiver
on the unit.
• Check the batteries in the remote.
UNIT BLOWS FUSES OR
POPS CIRCUIT BREAKER
• Make sure there are enough available amps on the circuit for the air conditioner.
• Large units which run on a 230V will require a dedicated 20 or 30 amp circuit.
• A dedicated power outlet is required for all air conditioners.
ANY QUESTIONS?
Most questions can be answered by following the
troubleshooting tips included in this manual. If you have
other matters that cannot be resolved locally or you
need additional information regarding other cooling and
heating products offered by Perfect Aire, please call:
CONSUMER SERVICES
Tel: 844-4PA-AIRE (844-472-2473)
Website: www.perfectaire.us
WHEN ASSISTANCE IS REQUIRED
Help us give you prompt service by providing:
• An accurate description of problem
• Complete model, serial, and manufacturing numbers
from product sticker
• Proof of purchase (sales receipt) upon request
Repair by unauthorized servicer that results in
subsequent failure of unit voids warranty. Warranty
details are contained in warranty certificate enclosed
with unit. Keep accurate records of service calls,
including what was done, servicer's name, and date
of service.
