Appendix D: Getting Help
68
Intel
®
Server System R2000LH2/LT2 Service Guide
Appendix D: Getting Help
If you encounter an issue with your server platform, please follow these steps
to obtain support on your product.
1
Get connected to our support web page for 24x7 support when you need it to get the latest and
most complete technical support information on all Intel
®
Enterprise Server and Storage
Platforms. Information available at the support site includes:
Latest BIOS, firmware, drivers, and utilities
Product documentation,
Installation,
and
Quick Start Guides
Full product specifications, technical advisories, and errata
Compatibility documentation for memory, hardware add-in cards, chassis support matrix,
and operating systems
Server and chassis accessory parts list for ordering upgrades or spare parts
A searchable knowledgebase to search for product information throughout the support site
2
Send an email to Intel
®
’s technical support center using the following
online form if you still
cannot obtain a solution to your issue.
3
Lastly, you can contact an Intel
®
support representative using one of the following support
phone numbers. Charges may apply. Intel
®
customer support suggests filling out the issue
report form to better service the issue.
Intel
®
now offers Channel Program members around-the-clock 24x7 technical phone support on
Intel
®
server boards, server chassis, server RAID controller cards, and Intel
®
Server
Management.
Note:
You must login in to the reseller site to obtain the 24x7 number.
Warranty Information
To obtain warranty information, visit the following Intel
®
website:
http://www.intel.com/support/motherboards/server/sb/cs-010807.htm