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2-36

Suite 64 31-Button Telephone User Guide

Set

Operational Notes

•

The

Access

Code

feature

can

only

used

when

stored

Feature/DSS

But

‐

ton.

Feature Code:

f#6

Description

Hot

Key

enables

you

dial

directly

using

the

keypad

without

pressing

the

button

first.

Disable

While

the

telephone

idle,

press

f#6

The

display

will

momentarily

show

the

feature

status

follows:

Enable

While

the

telephone

idle,

press

f#6

The

display

will

momentarily

show

the

feature

status

follows:

Operational Notes

N/A

2.21

Hot Key Enable/Disable

HOT KEY DISABLED

HOT KEY ENABLED

Summary of Contents for PCS Digital Suite 64

Page 1: ...Suite 64 Integrated Communications Exchange Digital Telephone User Guide PCSdigital Advanced Features Competitive Pricing Proven Performance PCS Digital You Can Hear Us Now...

Page 2: ...Notes...

Page 3: ...owever no responsibility is assumed by the Manufacturer for the use there of nor for the rights of third parties which may be affected in any way by the use thereof Any representation s in this docume...

Page 4: ...Record of Revisions Revision Date of Issue Supersedes Major Changes Brief Description Initial Release April 2005 N A V1Ia March 2006 Initial Release Front and Back Cover and Part Number...

Page 5: ...nsion Feature Status 2 26 2 15 Extension Password 2 28 2 16 Feature DSS Button Reset 2 29 2 17 Directory Feature Suffix Code Lookup 2 30 2 18 Feature DSS Button Programming 2 31 2 19 Headset Mode 2 33...

Page 6: ...ll Pick Up Group 4 7 4 6 Camp On Extension 4 8 4 7 Do Not Disturb One Time 4 9 4 8 Do Not Disturb Override 4 10 4 9 Flash CO Line 4 11 4 10 Forced Intercom Call Forward 4 12 4 11 Forced Intercom Tone...

Page 7: ...per specific configuration requirement The components of a basic system include a KSU Main Service Unit with 31 Button Model Telephones or a Standard Model Telephone An Analog Telephone is optionally...

Page 8: ...Notes...

Page 9: ...nteractive Soft Buttons 20 Programmable DSS keys dual color LED 8 fixed feature keys Trans Transfer Hold Clear Feat Feature Volume Up Mute Volume down and Speaker Figure 1 2 below shows the keys neces...

Page 10: ...on Telephone Setups including Setting Defaults Do Not Disturb Call Forwarding Passwords Feature DSS Button Programming Phone Locking Unlocking and Night Mode operation as well as basic telephone use S...

Page 11: ...ogram the alarm to operate one time or repeatedly When programmed for repeated calls the alarm will sound at the same time everyday Activate Reminder Extension 1 Press f92 The current time displays NU...

Page 12: ...ion The Auto Hold feature will automatically place the current call on hold if you are on a call and you press an outside line button For example if you are currently on a call on the first line and y...

Page 13: ...rational Notes The Feature Code f94 can be programmed under a flexible button on a 31 Button Telephone To enable disable the feature toggle the Feature DSS Button If you access an idle line and skip t...

Page 14: ...orts to handle four 4 simultaneous callers These voice announcements include Day Evening Noon and Temporary greeting messages Waiting Invalid Busy No Answer Good Bye and Inquiry prompts instructions T...

Page 15: ...For sales dial 410 To get recorded directions to our office dial Otherwise stay on the line we will be with you shortly ALT GREETING This is the greeting that callers hear when they are answered whil...

Page 16: ...announce periodic planned or planned events E g Our offices are closed in observance of the holiday Proceed with the following 1 Enter Attendant Administration from any digital speakerphone by a Pres...

Page 17: ...r the current contents of this greeting message The display shows This indicates that you will hear the recorded greeting for the first port There are four ports each recorded simultaneously during th...

Page 18: ...lephone User Guide Telephone Setup 2 e Press the h button to return to the previous level of setup 1 DAY GREETING To skip to the next greeting message press the softkey beneath next The display will s...

Page 19: ...ting messages 5 When finished with setup of the automated attendant press or hang up the handset to end the setup session Operational Notes Automatic CO Line Ringing time settings must be programmed i...

Page 20: ...Number 700 756 5 Press save 6 Press route to select a specific outside line Group 7 Enter the valid outside line Group Directory Number 9 for outside line Group 1 8 Press save 9 Lift the handset to a...

Page 21: ...tension An External music source is required While the extension is idle enter the music channel you want to monitor 800 for Music Channel 1 801 for Music Channel 2 Enter the same number again to canc...

Page 22: ...te this low busy ring entirely if you prefer Cancel deny Busy Ring Press f 2 The display shows Activate allow Busy Ring Press f 2 The display shows Operational Notes This feature can be programmed f 2...

Page 23: ...other extension No Answer Forward your calls for no answer conditions External Forward calls transferred to your extension to a different tele phone number This feature must be enabled for your extens...

Page 24: ...om row Busy Call Forward 1 Press f2 or the Feature DSS Button designated as CALL FWD if programmed The display shows 2 Press busy The display shows 3 Enter the extension number to which calls are to b...

Page 25: ...calls are to be forwarded 5 Press save The display shows 6 Select the type of calls to forward a co outside line incoming or transferred calls b icm co both intercom and outside line calls c icm inte...

Page 26: ...ay shows 4 Enter the telephone number cell phone other office etc where calls are to be forwarded 5 Press save 6 You hear a confirmation tone and the display briefly shows the telephone number where o...

Page 27: ...nsion to This Extension 1 Press f2 or the Feature DSS Button designated as CALL FWD if programmed The display shows 2 Press remote The display shows 3 Press set The display shows 4 Enter the extension...

Page 28: ...urns to idle The display shows Follow Me From This Extension to Another Extension 1 Press f2 or the Feature DSS Button designated as CALL FWD if programmed The display shows 2 Press preset The display...

Page 29: ...is forward press del Or 4 Press more for other active forward settings Operational Notes Regardless of whether the extension where calls are being forwarded is a 31 Button Telephone or single line tel...

Page 30: ...D Interactive button can be used to toggle the displayed data between Name received and Number received An example follows 2 Press the Left Interactive button to view the telephone number 3 Press the...

Page 31: ...r the attendant extension password 3 Press show The display shows 4 Use the bar up and down to go through the Caller ID Table Up reviews the list from the most recent Down reviews the list from the ol...

Page 32: ...umber only will be displayed Any 31 Button Telephone user can review the Caller ID Table if the Atten dant Password is known default password 9999 but the table can be reviewed by only one telephone a...

Page 33: ...to Hold No Page Receive Yes Busy Ring Yes Hotline NULL none Feature Code f 1 Description Dial Pad Confirmation or Touch Tone is the tone you hear to confirm that you have pressed a button on the Dial...

Page 34: ...om others 1 Press the ringing code f 7 2 You hear the current tone and the setting displays 3 Press chg until you hear the Extension Ring Adjustment that you want and it will be displayed Operational...

Page 35: ...one If you have assigned a button on your 31 Button Telephone specifically for Do Not Disturb that button will light whenever you activate the feature Set Do Not Disturb 1 While your extension is idle...

Page 36: ...flash when you activate Do Not Disturb The Do Not Disturb feature code can be programmed on a programmable Feature DSS Button A Feature DSS Button programmed for the Do Not Disturb code will light st...

Page 37: ...T N DROP CALL IN N INTRUS ACTIVE Y INTRUS ACCEPT Y INTRUS TONE Y ECF OPERATION N SMDR OUTPUT Y ICM MODE VC HF PR TN 1 Press f 8 2 The display first shows the contents of LNR Last Number Redial 3 Use t...

Page 38: ...ate Phone Lock Call Forward Remote and Attendant features Password length is from four to eight characters depending on system programming Change Your Password 1 Press f97 2 Enter the current password...

Page 39: ...to factory settings 1 While the extension is idle press f58 The display prompts for the password 2 Enter the extension password and then press show The display prompts for confirmation 3 Press go to...

Page 40: ...a Press dir to find a system Directory Number b Press pgm to find a system Feature Access Code c To find a Suffix Code press suffix The list displays digits dialed after system resource directory num...

Page 41: ...ry Numbers or Feature Codes 1 While the phone is idle press f 3 The display indicates that you are in Feature button programming mode by prompting you to press a key 2 Press the Feature DSS Button tha...

Page 42: ...h access is restricted to that line via database programming In this situation the telephone is still governed by database programming and would still be unable to access the CO line if restricted Val...

Page 43: ...te Headset Mode 1 While the telephone is idle press f 9 or press the Feature DSS Button programmed with the Headset Mode code if programmed The display indicates the new status Use the Headset to Plac...

Page 44: ...that button will light While using the headset you can pick up Intercom Voice calls by pressing the s button Incoming CO line calls can be answered by pressing the s button or by pressing the specifi...

Page 45: ...access Feature DSS Button Programming f 3 and then press the Feature DSS Button to be stored with your Access Code 2 Press chg 3 Press feat 4 Press f61 the four digit code to store 5 Press save 6 Pres...

Page 46: ...t Key enables you to dial directly using the keypad without pressing the s button first Disable While the telephone is idle press f 6 The display will momentarily show the feature status as follows En...

Page 47: ...idle press f9 2 Press chg 3 Enter the speed dial directory number or extension number to which this extension is to be connected when the phone goes off hook Then press save 4 Select if this destinati...

Page 48: ...tton Feature Code f98 Description A 31 Button Telephone has the benefit of receiving intercom calls in three ways Voice Announce Hands free reply mode Voice Announce Privacy Mode Tone Ringing Mode The...

Page 49: ...extension is idle you will be alerted of an intercom call by one tone burst The voice connection is then established immediately with the Mute function activated at your extension You hear the callin...

Page 50: ...During Tone Ring the red LED associated with the s button will flash If a Feature DSS Button has been programmed with the Intercom Mode Selection Code f98 the LED associated to that button will indic...

Page 51: ...is displayed at the calling extension Setup 1 From idle press f90 The display shows the first message choice a To enter a custom message press chg and then use the alpha numeric chart and dial pad to...

Page 52: ...acter position When is pressed after a letter has been selected for this character is forced to lower case Use to insert a space Use to advance to the next character position Messages can be 16 letter...

Page 53: ...ttendant Administration password is required The attendant extension can set the system mode of operation using the Night Mode code or a Feature DSS Button programmed with the code for simple one butt...

Page 54: ...n by dialing the Page Deny code The Voice Page Allow Deny feature does not affect enabled Background Music 1 When the extension is idle press f 9 The following will be momentarily displayed if the pre...

Page 55: ...sertion is used to add a delay in dialing on outgoing outside line calls You can store a pause or a combination of pauses in the Speed Dial bins to allow timed access to special services while allowin...

Page 56: ...re code is also used to program your private four digit extension password Lock Your Phone 1 Press f97 2 Enter the current password The factory default for ext 401 is 9999 for all others it is 0000 an...

Page 57: ...ational Notes When your extension is locked you can only make intercom calls You can still answer calls and retrieve calls on hold while your extension is locked If you try to make a CO line call from...

Page 58: ...speakerphone is active 3 Press s to hang up the call Answering a Call 1 While your phone is ringing press the s button 2 The s button LED lights immediately and the speakerphone is active 3 Press s t...

Page 59: ...The following function volumes can be adjusted Background Music Ringing Handset Speaker Headset You can adjust the volume for each function while that function is in use You can adjust ringer volume w...

Page 60: ...2 50 Suite 64 31 Button Telephone User Guide Telephone Setup 2...

Page 61: ...All extensions are programmed with CO Line buttons for CO Lines 1 6 To dial an outside line 1 Press one of the outside line buttons of an idle outside line where the LED is not illuminated If the hand...

Page 62: ...s Operational Notes Some applications may require a button to indicate use of the intercom fea ture at extensions To meet this requirement the feature code 65 can be programmed on an available Feature...

Page 63: ...ngth is predetermined and programmed to be between 2 and 8 digits 1 Dial the Account Code access number 89 2 Enter a valid account code The Suite 64 system automatically accesses an idle outside line...

Page 64: ...ming Default is 2 attempts 1 Hang up when you place a call and receive a busy signal 2 Press f78 Operational Notes The Feature Code f78can be programmed under a Feature DSS But ton on the 31 Button Te...

Page 65: ...The attendant three digit extension number can be programmed in any Fea ture DSS Button Feature Code 860 867 Description The Meet Me Conference feature is used to join multiple parties in one conversa...

Page 66: ...to complete the transfer Join a Meet Me Conference 1 Dial the Meet Me Conference destination to join 860 867 2 Hang up when finished Join a Meet Me Conference from the Auto Attendant 1 Dial the Meet M...

Page 67: ...nference An Unsupervised Conference is a conference where all members are on outside lines 1 Extension 2 Outside maximum Establish a Three party Conference 1 Answer or place the first call internal or...

Page 68: ...ference Member Conference Controller Only 1 While engaged in a conference the display shows 2 Press forced The following will be displayed 3 Press exit to abort the operation and return to the confere...

Page 69: ...operation and return to the conference Or 4 Dial the outside line number or extension number to connect or press a pre programmed Feature DSS button 5 That party is removed from the conference and is...

Page 70: ...ing new parties to a conference and while speaking privately to a particular conference member other members of the conference will be con nected to Music On Hold When the conference manager exits a c...

Page 71: ...nes Steps 1 through 4 are possible only if a type 4VAA Auto Attendant card is installed on the system 1 Call into the Suite 64 2 Press 9 or dial the DISA line number directly Or 3 The DISA stutter dia...

Page 72: ...ber your call will be directly transferred to the attendant The DISA Talk Time is programmable for 1 2 3 5 10 and 15 minutes By default the DISA Talk Time is set to 1 minute A warning tone is heard 10...

Page 73: ...LNR feature Choose an Outside Line First 1 Press an outside line button 2 Press f8 Automatically Select an Outside Line 1 Press f8 Operational Notes Last Number Redial doesn t operate with intercom ca...

Page 74: ...ws 3 Press voic to establish an OHVA call Receiving an OHVA Call 1 While on a call using the handset you receive an OHVA call 2 Respond to the OHVA caller using the telephone speakerphone no need to p...

Page 75: ...without lifting the handset Operational Notes N A Feature Code 200 208 820 Description You can make a public announcement to all extensions or to a group of extensions The Suite 64 system provides bot...

Page 76: ...R SDN After you ve placed an outside line call to a number that you would like to store press f51 The dialed number is stored in the Saved Number memory SNR When the telephone is idle press the Featur...

Page 77: ...es f70 Flash f3 and Pulse To Tone Conversion codes 6 Press save That number is stored in this speed dial location 7 Repeat from step 2 to continue programming Speed Dial locations from step 2 above or...

Page 78: ...3 18 Suite 64 31 Button Telephone User Guide MakingSuite 64 Calls 3 Pauses and Flashes may be stored in Speed Dial If you access an empty bin the display will show SPEED NO EMPTY...

Page 79: ...wered the call 1 When an extension user voice mailbox answers a caller you ll hear an alert tone The Feature DSS Button programmed for Voice Mail f64 will flash green at a fast rate 2 Press the flashi...

Page 80: ...action must be taken before the Monitor Time expires Monitor Time starts at the time the caller is connected to the user s voice mail box Description The Call Back feature allows you to queue a busy o...

Page 81: ...During call back alert tones lifting the handset will directly connect the extension user to the selected CO Line calling back Every extension may Call Back only one busy CO line at the same time The...

Page 82: ...on as the extension is available 1 Dial the extension number of the busy extension 2 If the dialed extension is in Tone Ringing Mode the display shows 3 If the extension you are calling is busy the di...

Page 83: ...nal Notes If you press the softkey beneath del during the Call Back Alert ringing the Call Back will be cancelled and the display will show To activate a Call Back at an extension that is in the Voice...

Page 84: ...to be parked 3 The outside line call is parked at that extension 4 Hang up the phone Call Park Answer 1 While the phone is idle press f73 or press the pre programmed Feature DSS Button designated as C...

Page 85: ...n a different pickup group ringing dial that Call Pick Up Group number 260 267 Operational Notes If the call at the dialed extension has stopped ringing you will hear an error tone and the display on...

Page 86: ...s 2 Press the softkey beneath next The bottom line on the display changes to 3 Press the softkey beneath camp The user of the busy extension hears the Camp On alert tone and the display shows 4 When t...

Page 87: ...ll rings at your extension To cancel ringing for this call press a pre programmed Feature DSS Button designated as DO NOT DISTURB or press f4 2 Do Not Disturb One Time is activated 3 Do Not Disturb On...

Page 88: ...Not Disturb 1 Place intercom call to the extension in Do Not Disturb You will hear Do Not Disturb tone and the display indicates the condition of the called extension 2 Press the softkey beneath over...

Page 89: ...ting feature from your telephone company Flash CO Line is used to generate a hook switch signal to the telephone company to answer the waiting call While connected to an outside line with a waiting ca...

Page 90: ...on is calling you the display shows 2 Press f4 The display shows 3 The ring is discontinued and the call is sent to the programmed attendant 4 Your extension remains in Do Not Disturb mode until deact...

Page 91: ...ill display 2 Press to change the alert signal at the called extension from Voice Announce to Tone Ring Your telephone will display 3 A Tone Ring alert signal is sent and continues at the called exten...

Page 92: ...ndicates that this is your holding line and flashes at double wink rate The same system hold line will flash the red LED at all other extensions 1 While on a line the line green LED is flashing at a d...

Page 93: ...that line at your telephone will flash fast and the red LED will light steady at other extensions for that CO line A CO line call will be placed on System Hold Refer to Section 4 12 after the Exclusiv...

Page 94: ...left on System Hold or Exclusive Hold When Hold Reminder is enabled you will hear one ring tone repeated each time the selected time expires Operational Notes Hold Reminder applies to both intercom a...

Page 95: ...wer works for all outside lines It is possible to handle calls that do not appear no button at an extension via Holding Call Answer 1 When one or multiple calls are holding at your extension press h T...

Page 96: ...y extension 1 Press the busy outside line button or dial a busy extension number a If calling to a busy extension the display shows b Press the softkey beneath next c If accessing a busy outside line...

Page 97: ...telephone and be connected to the person paging you 1 While a page is currently in progress the telephone displays 2 Press or f59 The display shows Operational Notes A page may be answered at any tele...

Page 98: ...dial pad enter the number to be stored and then press the softkey beneath save You hear a confirmation tone and the display returns to the outside line connected status Dialing the Number Stored in Yo...

Page 99: ...text message A pre programmed text message can messages A Voice Mail Message Sending a Call Me Message Waiting 1 You place a call to an extension and without an answer or busy 2 Press the softkey bene...

Page 100: ...to send a Press the softkey beneath next until the appropriate message is displayed to select from the pre programmed list of text messages Or b Press the softkey beneath chg to enter a custom messag...

Page 101: ...em Answering a Message 1 Your telephone display indicates the Message Waiting If a Text Message was sent 2 If the softkey beneath more is displayed press it to review other messages left at your exten...

Page 102: ...haracter position Custom Text Messages can be 16 letters symbols maximum When a custom message has been entered that message is stored for future use The system will allow a total of forty eight 48 me...

Page 103: ...at the busy outside line is connected to your extension Also at this time the Mute function at your telephone is automatically activated The display indicates the internal extension that is being mon...

Page 104: ...ophone whenever it is necessary Mute can be invoked to prohibit the telephone connected party from listening in 1 While connected to any call press the m button The display momentarily shows 2 Press m...

Page 105: ...lines you may manually force the system to send DTMF tones to access DTMF driven services 1 Access an outside line Pulse Dialing and dial any number 2 In a connected state press 3 All digits dialed af...

Page 106: ...de f52 Description The Release Key feature can be used to cancel or complete any current action without hanging up the handset Operational Notes Release Key must be programmed on a Feature DSS Button...

Page 107: ...om your extension to another extension Unsupervised 1 While connected to a call from either an outside line or an intercom extension press t 2 Dial the destination directory number where this call is...

Page 108: ...e the recall occurs When a transferred CO line recalls the line number and extension number where the call was transferred will be displayed The transferred connection party will hear ring back tone w...

Page 109: ...nsfer Answer button to complete the transfer and answer the ringing call at the same time Setup 1 Program an available Feature DSS Button for the Transfer Answer code operation Refer to Section 2 17 U...

Page 110: ...ature to operate 1 Dial an extension 2 After the dialed extension picks up the call enter f67 or press the Feature DSS Button that has been programmed for this feature The display will show 3 Hang up...

Page 111: ...lephone or enter f72 You will be prompted to press a programmed Features DSS button for help with the feature that you need help with The display will show 2 Press the Feature DSS button for the featu...

Page 112: ...Notes...

Page 113: ...e Model Telephones 1 1 Dial Pad Confirmation 2 23 Direct Forward 2 13 Direct Call Forward 2 13 Direct Inward System Access DISA 3 11 Directory Number 2 30 Directory Feature Suffix Code Lookup 2 30 Do...

Page 114: ...ling 3 15 P Paging 3 15 Password Change 2 28 Pause Insertion 2 45 Phone Lock Call Forward Remote 2 28 Phone Lock Unlock 2 46 Phone Lock 2 46 Phone Unlock 2 47 Preference 2 10 Preference Setup 2 10 R R...

Page 115: ...Index Suite 64 Installation Programming Maintenance Manual i 3 Index Volume Control 2 49...

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