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pco.dimax User’s Manual V1.00 © PCO AG, Germany
A6
Customer Service and Trouble Shooting
If you have a question, which is not adequately addressed in this manual,
please contact PCO or your local dealer.
To speed your request, we need the following information:
•
Short description of the problem
•
Description of your application
•
Camera settings
•
Type and version of camera software being used
•
Camera serial number
•
Operating system (PC)
•
Processor type (PC)
•
Memory
•
Graphic card
•
Graphic card setup
Please use the email options under the Help menu (see 7.8),
or go to our website:
http://www.pco.de/support-request/
Before sending the camera for repair, first contact your local dealer or
PCO respectively.
When shipping the camera for repair, be certain to carefully pack the
camera with proper shipping materials. If possible use the original
packaging. Use the protection cap to protect the camera on the lens thread.
A7
Firmware Update
Please contact our support team for further information and assistance!