User Manual
V1.3 - 202301
Page 27 of 43
Transactions and reconciliation
Payter or Distributor does not have access to the Customer’s Merchant Account and that it is
therefore the Customer’s responsibility to reconcile the payments being made into the
Customer’s Merchant
Account with the Transactions processed by the Payment Terminal and PSP
Service. In the event that the Customer identifies a discrepancy they must notify Payter as soon as
reasonably practical. Payter and the PSP will treat any such notification as a high priority problem.
Payter recommends to check your account and the
portal for transactions, connectivity
of the Terminal and error messages.
Usage and Management
Merchant must in operating and using the Payment Terminal:
•
Ensure that the Payment Terminal is kept and operated in a suitable environment (please
check manual), used only for the purposes for which it is designed, and operated in a
proper manner;
•
Make no alteration to the Payment Terminal and not remove any component(s) from the
Payment Terminal without the prior written consent of Payter;
•
Not, without the prior written consent of Payter, allow any third party to use the
Payment Terminal or submit Transactions via the Payment Terminal on behalf of a third
party. The Payment Terminal may only be used by Merchant to submit Transactions to
the PSP in its own name and for the business it registered for in the Merchant
registration Process;
•
Comply with the relevant usage manuals for the Payment Terminals, including in
particular when applicable:
o
The manual of the particular type of Payment Terminal;
o
The Installation guide for Payment Terminals to ensure IP connectivity for the
Payment Terminals to enable their proper functioning;
Battery and storage
The Apollo terminals are equipped with batteries to ensure the integrity of the payment terminals
even when not powered. To ensure the security during the full life time of the terminals, these
batteries need to be recharged at regular intervals (once every three (3) months). When a
terminal has not connected to the MyPayter terminal management portal for an extended period
of time, the Merchant will receive an alerts through the terminal management system to charge
the terminal.
Please note: Failure to charge the batteries at notification can result in tampering the
terminal. A tampered terminal need to be returned to Payter for analysis, possible
replacement of the batteries and key injection.
Security
For security reasons, Merchants and staff are advised to check Payment Terminal regularly for:
•
Visible damage to the housing
•
Do not use the Terminal if it is damaged or covered with a non-standard sticker. For
reference images, please check the Payter website, section Security policies, :
P6X User manual PTR-40-10-ML-C-0003-03.
•
Unusual cables connected anywhere on the terminal
•
Verify the Payter logo shows up after turning on the terminal.
•
Verify the identity of any third-party persons claiming to be repair or maintenance
personnel, prior to granting them access to modify or troubleshoot terminals.
•
Do not install, replace, or return Terminals without verification.
•
Be aware of suspicious behaviour around Terminals (for example, attempts by unknown
persons to unplug or open the terminals).
