Handpoint Emerchantpay PAX A920 User Manual Download Page 1 | Manualshive

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SmartPOS User Guide:

PAX A920 |

v01, 01 July 2021

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Handpoint SmartPOS

User guide

PAX A920

Version 01, 01 July 2021

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Summary of Contents for Emerchantpay PAX A920

Page 1: ...SmartPOS User Guide PAX A920 v01 01 July 2021 1 Handpoint SmartPOS User guide PAX A920 Version 01 01 July 2021...

Page 2: ...User Guide PAX A920 1 Welcome 1 1 About the SmartPOS PAX A920 1 2 Terminal overview 1 3 Getting started 2 Battery 3 Security 4 Printing 5 Refunds 6 Tipping options 7 How to send the receipt over emai...

Page 3: ...SmartPOS PAX A920 The PAX A920 is a powerful portable card reader running on Android operating system that accepts highly secure payments as part of the Handpoint Platform The Pax A920 can be used to...

Page 4: ...on the PAX A920 MSR payments Contactless payments Volume up button Power button Micro USB charging port Volume down button Front camera fixed 0 3 MP 5 Capacitive touch screen 1280x720 EMV payments Pri...

Page 5: ...he network name Cellular connectivity You will be provided with a mini SIM that is exclusively configured for you and is likely to be pre installed in your card reader To confirm if your SIM is alread...

Page 6: ...arge the card reader plug the micro USB connector to the micro USB port on the left side of the terminal 3 Security Handpoint s payment platform includes stringent P2PE point to point encryption secur...

Page 7: ...cp emerchantpay com or call us at 08001123344 Follow the steps below to perform a refund on PAX A920 Go into the transaction history tab at the bottom the second from the left Select the transaction t...

Page 8: ...that sale transaction and select REFUND Prompt the customer to insert swipe tap their form of payment to accept the refund optional Resend the receipt Step 04 Step 05 Step 06 The refund amount can be...

Page 9: ...age tip click Tip add your desired percentage options and click APPLY Step 01 Step 02 Step 03 6 Tipping Options Tipping options are available on your PAX A920 If you choose to enable tipping customers...

Page 10: ...you want customers to be able to skip the tipping options altogether Your tipping options have now been finalized The next steps will describe the actual transaction process when a tip is added Enter...

Page 11: ...altogether depending on your pre selected settings The tip will automatically be added to the total amount If Custom Amount is selected a keypad will appear to enter the flat amount to be tipped The...

Page 12: ...through You can now print a receipt s After you complete a transaction the option SEND DIGITAL RECEIPT will be available You will be able to send the receipt as an email or message You can fill eithe...

Page 13: ...ransactions menu and tap on the transaction you need the receipt for Choose which copy of the receipt you want to send and tap on it The device will show you the receipt for the transaction Scroll to...

Page 14: ...oint application Step 06 Step 07 You will be redirected to the screen for the email and phone number of the recipient The recipient will receive email with the information regarding the transaction Wi...

Page 15: ...e issue please contact us at 08001123344 It seems like my Handpoint PAX can only operate when the cable is plugged in and my battery won t charge Plastic tabs are probably covering the connection poin...

Page 16: ...t PAX is ORANGE and says Connected The orange colour indicates that the internet connection is unstable Restart the POS app to reset the connection If you continue to see an orange cloud connection sc...

Page 17: ...SmartPOS User Guide PAX A920 v01 01 July 2021 17 More questions We re here to help Contact us at 08001123344 or email us at helpdesk emerchantpay com emerchantpay com...

Page 18: ...emerchantpay group emerchantpay limited is a principal member of VISA and Mastercard and an acquirer in its own right emerchantpay corporation is a registered ISO MSP of Elavon Inc Atlanta GA a wholl...

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