SmartPOS User Guide:
PAX A920 |
v01, 01 July 2021
|
15
9. Troubleshoot and FAQ’s
Questions
Answers
Does my Handpoint PAX need to be connected to the same internet
network as my computer or tablet?
No. If your POS provider is integrated with a Handpoint PAX, you can
securely connect your POS software to your Handpoint PAX terminal
regardless of your terminal’s internet connection.
Do I need to have anything installed on my system to work with
Handpoint PAX terminals?
In theory no, however this is controlled by your POS software provider.
Please contact us at 08001123344 for more details.
I received my Handpoint PAX, but when I click on the icons, nothing
happens or the app just spins. What should I do?
Your terminal has not been connected to the WiFi, internet or SIM
network. You will need to connect it via WiFi or SIM. If that doesn't solve
the issue, please contact us at 08001123344.
It seems like my Handpoint PAX can only operate when the cable is
plugged in and my battery won’t charge.
Plastic tabs are probably covering the connection points of the battery.
Below are the steps you need to take:
1. At the back of the card reader, push the battery cover slide latch to the
right to open.
2. Remove the battery case (lift from the bottom).
3. Lift out the battery (lift from the bottom).
4. Remove the battery protective strip from the battery connectors (this
is important).
5. Re-insert the battery and casing, pushing back the cover slide latch to
the left.
Handpoint PAX says “Reader Not Assigned”
The payment terminal has not been assigned to the merchant in the
Handpoint TMS. Please contact us at 08001123344.
Handpoint PAX says: “Server Not Available”
Your internet network is unstable. Try to restart your router if you’re
connected to WiFi. If the problem persists or is limited to problems with
your terminal and none of your other internet-connected devices, Please
contact us at 08001123344.
