PAX E700 Reference Manual Download

Page: 1 / 56

Date: 08-20-2019

PAX Customer Support

Version: 1.0

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(877) 859-0099

www.pax.us

E700 REFERENCE GUIDE

E700 Reference Guide

Date: 08-20-2019
Version: 1.0

Summary of Contents for E700

Page 1: ...Date 08 20 2019 PAX Customer Support Version 1 0 support pax us 877 859 0099 www pax us E700 REFERENCE GUIDE E700 Reference Guide Date 08 20 2019 Version 1 0 ...

Page 2: ...Date 08 20 2019 PAX Customer Support Version 1 0 support pax us 877 859 0099 www pax us E700 REFERENCE GUIDE THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 3: ... to be error free Except as may be expressly permitted in the license agreement for these Programs no part of these Programs may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose Security Notice No part of this publication may be copied distributed stored in a retrieval system translated into any human or computer language transmitted in any form or ...

Page 4: ...Date 08 20 2019 2 PAX Customer Support Version 1 0 support pax us 877 859 0099 www pax us E700 REFERENCE GUIDE Revision History Date Version Description 08 20 2019 v1 0 Initial draft ...

Page 5: ... Q20 VIEW 11 5 PORTS 12 5 1 TERMINAL PORTS 12 6 TERMINAL LOCATION 12 7 PAPER ROLL 13 7 1 DIMENSIONS 13 7 2 LOADING THE PAPER 13 7 3 TEAR PAPER 13 8 AC POWER CONNECTION 14 9 INSTALL SIM OR MICRO SD CARD 15 10 HYBRID CARD READER 16 10 1 MAGNETIC STRIPE READER 16 10 2 EMV CARD READER 16 10 3 NFC CONTACTLESS CARD READER 16 11 REPLACING BATTERY 17 12 CLEANING THE DEVICE 19 13 SCREW LOCATIONS 20 14 BASI...

Page 6: ... 49 17 10 IS THE E700 AVAILABLE IN OTHER COLORS 50 17 11 HOW DO I CHECK THE BATTERY LEVEL ON THE E700 50 17 12 WHEN I HOLD DOWN THE POWER BUTTON MY E700 WON T POWER UP WHAT SHOULD I DO 51 17 13 HOW DO I ADJUST THE BRIGHTNESS OF THE DISPLAY 51 17 14 WHAT IS THE SCREEN RESOLUTION CAN I CHANGE THE SCREEN RESOLUTION 51 17 15 HOW DO I CHANGE THE VOLUME ON AN E700 52 17 16 HOW ARE THE PORTS ON THE COMMU...

Page 7: ...orms of electronic payments and adds a camera that reads barcodes The E700 is supported by the PAXSTORE open software distribution platform which provides merchants and payment service providers the ability to create and manage their own independent App Store marketplaces 1 1 Purpose This reference guide provides information about Installation Physical and wireless connectivity Answers to frequent...

Page 8: ...f Interaction POS Point of Sale or Point of Service SIM Card Subscriber Identity Module Card A smart card that stores data of GSM cellular network subscribers Smart Card Chip card or integrated circuit card ICC that has a chip is contactless or both SSID Service Set Identifier The name for a Wi Fi or WLAN network Mobile devices look for all networks in range when they attempt to connect to local W...

Page 9: ...ns of an E700 terminal box are 14 16 inches x 13 77 inches x 8 26 inches 36 cm x 35 cm x 21 cm A terminal box weighs approximately 7 71 lbs 3 5 kg E700 Terminal Box Before removing the terminal from the box please note there are labels with the part number and serial number of the E700 and the integrated Q20 affixed to the outside of the box Retain the original boxes in case the unit needs to be r...

Page 10: ... labels for the E700 and the integrated Q20 are also affixed to the underside of the E700 unit under the handle A label with the part number and serial number of the optional charging base if equipped are affixed to the underside of the base 2 2 Foam Inserts Foam inserts inside the terminal box protect the E700 during shipping E700 Foam Inserts ...

Page 11: ...nts The E700 terminal box includes 1 E700 with Integrated Q20 Customer Facing Payment Module 1 AC Power Adapter 1 AC Power Cord 1 Quick Setup Guide See the E700 Ordering Guide for detailed information on all available accessories including part numbers NOTE Product images shown may be different than actual product received ...

Page 12: ...Date 08 20 2019 10 PAX Customer Support Version 1 0 support pax us 877 859 0099 www pax us E700 REFERENCE GUIDE 4 Product Description 4 1 Front View 4 2 Side View ...

Page 13: ...Date 08 20 2019 11 PAX Customer Support Version 1 0 support pax us 877 859 0099 www pax us E700 REFERENCE GUIDE 4 3 Ports View 4 4 Q20 View ...

Page 14: ...ost Ports Used to connect different USB devices such as a USB drive USB keyboard or mouse The E700 host acts as a controller and the peripheral such as a USB drive responds to its commands RS232 Port Used for key injection and to connect the terminal to a modem or printer Audio Jack Allows the hearing impaired to connect an assistive listening device to the terminal HDMI Port Used to connect the E...

Page 15: ...the yellow Paper Out indicator lights up To load paper press the gray button on the left side of the terminal to open the cover as shown below 2 Load the paper roll into the paper compartment and extend the end of the paper out of the printer 3 Close the printer cover The Paper Out indicator light turns off 7 3 Tear Paper When connected to power the E700 automatically cuts excess paper when the pa...

Page 16: ...other end of the power source until all the other cables are connected first Plugging in the power cord to the power source before the other cables are installed may result in damage to the terminal or connected devices 3 After all terminal cables are connected plug the terminal AC power cable to the power source WARNING Do not disconnect the power source while applications are being downloaded to...

Page 17: ...ll a SIM or Micro SD card To install a SIM card or Micro SD card 1 Carefully position the E700 so you have access to the bottom of the unit 2 Remove the left foot by pulling the foot to the left Rubber Foot on Left Side Rubber Foot Removed 3 Lift the battery to access the SIM and SD card slots 4 Insert the SIM and or Micro SD card into the slots and replace the battery and rubber foot SIM SD Ports...

Page 18: ...ed on the top of the Q20 The terminal reads the information from the magnetic stripe card when the magnetic stripe is inserted into the card slot 10 2 EMV Card Reader To use the EMV card reader insert the EMV card with the front of the card facing you chip side up and chip end down into the card slot located on the top of the Q20 Leave the card inserted until the terminal provides a message to rem...

Page 19: ...e you replace the battery To replace the battery 1 Carefully position the E700 so you have access to the bottom of the unit 2 Remove the left foot by pulling the foot to the left Rubber Foot on Left Side Rubber Foot Removed 3 Lift the battery and carefully separate the white connector from its socket Battery Connector 4 Pull the connector straight out from the socket to remove ...

Page 20: ... wires The connector or battery could be damaged 5 Insert the new battery s connector into the slot Ensure you are inserting the battery connector with the metal connector pins facing up Correct Orientation to Insert Underside of Connector 6 Firmly seat the battery connector into its socket Do not press on the wires to force the connector into place 7 Replace the rubber foot ...

Page 21: ...as it may damage or scratch the screen Do not immerse device in water or liquid Do not spray water or cleaner into the EMV card reader or ports To clean the screen apply distilled water or mild glass cleaner onto a soft lint free cloth and gently wipe the terminal screen To clean the terminal apply distilled water or plastic safe cleaner onto a soft lint free cloth and gently wipe the terminal ...

Page 22: ...20 2019 20 PAX Customer Support Version 1 0 support pax us 877 859 0099 www pax us E700 REFERENCE GUIDE 13 Screw Locations The location of the screws on the underside of the E700 are shown below Screw Locations ...

Page 23: ...ghts up and the terminal successfully turns on 14 2 Power Indicator Light The E700 power indicator light is in the upper right corner of the large screen to the left of the power button The power indicator light turns green when the terminal is on and the battery is charged Red light device is charging Green light charging is complete Red and green light flashing alternately charging problem Yello...

Page 24: ...3 Power Off Press and hold the power button for three seconds until the shutdown menu displays Select Power off The screen display goes dark and the terminal turns off after a few seconds NOTE The power indicator light on the E700 remains on if the terminal is connected to power via the power adapter and power cord ...

Page 25: ...stalled Application Icon Description PAXBiz PAXBiz Operating system powered by Android PAXSTORE Client PAX Application Marketplace PAX signed Android and Prolin applications can be released through the PAXSTORE PDM Payment Device Management Assists customers with software management of POS and Smart POI devices PaxInject Proxy Used for Local Key Injection Prolin Application ProLin Installed on the...

Page 26: ...CE GUIDE 16 Setting Up Communications For the terminal to communicate with the host or other devices or to download applications the terminal communication method must be configured in advance This section includes step by step instructions for Wireless Local Area Network WLAN and Ethernet communications ...

Page 27: ...re DHCP Static IP Manual Static IP and Manual Proxy The following sections include step by step procedures for setting up each of these communication types DHCP The E700 supports DHCP setup for network and internet access DHCP stands for Dynamic Host Configuration Protocol DHCP is a network management protocol used in IP networks The DHCP server dynamically assigns an IP address and other network ...

Page 28: ...port pax us 877 859 0099 www pax us E700 REFERENCE GUIDE 3 Select Wi Fi Wi Fi 4 Turn on Wi Fi Turn On Wi Fi After you turn on Wi Fi you will see a list of available Wi Fi networks Only local networks that have the SSID broadcast option enabled will display ...

Page 29: ...E GUIDE 5 Select the desired Wi Fi network Available Wi Fi Networks 6 Enter the Wi Fi case sensitive password 7 Select Advanced options 8 Select DHCP from the IP settings menu 9 Press CONNECT The selected Wi Fi network is reported as Connected on the Wi Fi menu Enter Network Password DHCP Settings Connect ...

Page 30: ...r network and internet access Static IP addresses allow network devices to keep the same IP address all the time instead of automatically assigning IP addresses such as in a DHCP setup To set up a static IP 1 From the Main Menu select Settings Settings on Main Menu 2 If a password is required enter the password press the green check mark button and press OK ...

Page 31: ...pport pax us 877 859 0099 www pax us E700 REFERENCE GUIDE 3 Select Wi Fi Wi Fi Icon 4 Turn on Wi Fi Turn On Wi Fi After you turn on Wi Fi a list of available Wi Fi networks displays Only local networks that have the SSID broadcast option enabled are listed ...

Page 32: ...pax us 877 859 0099 www pax us E700 REFERENCE GUIDE 5 Select the desired Wi Fi network Available Wi Fi Networks 6 Enter the Wi Fi case sensitive password 7 Select Advanced options 8 Select Static from the IP settings menu Enter Password Select Static IP Setting ...

Page 33: ...019 31 PAX Customer Support Version 1 0 support pax us 877 859 0099 www pax us E700 REFERENCE GUIDE 9 Enter the IP address Gateway Network prefix length DNS 1 and DNS 2 10 Select CONNECT Static IP Settings Connect ...

Page 34: ...access point the terminal will not display the SSID under available Wi Fi network listings In this case it is necessary to manually configure the terminal for Static IP connection types To set up a manual static proxy 1 From the Main Menu select Settings Settings on Main Menu 2 If a password is required enter the password press the green check mark button and press OK ...

Page 35: ...Date 08 20 2019 33 PAX Customer Support Version 1 0 support pax us 877 859 0099 www pax us E700 REFERENCE GUIDE 3 Select Wi Fi Wi Fi Icon 4 Turn on Wi Fi Turn On Wi Fi ...

Page 36: ... list of available Wi Fi networks displays Local networks that have the SSID broadcast option enabled are listed but if the desired network you need is not listed you will need to manually configure the network 5 Scroll to the bottom of the Wi Fi screen and select Add network Add Network 6 Enter the case sensitive network SSID Enter SSID ...

Page 37: ... us 877 859 0099 www pax us E700 REFERENCE GUIDE 7 Under Security select the security type from the pull down menu Selections include WEP WPA WPA2 PSK and 802 1x EAP Security Types 8 Enter the Wi Fi case sensitive password 9 Select Advanced options Advanced Options ...

Page 38: ...Date 08 20 2019 36 PAX Customer Support Version 1 0 support pax us 877 859 0099 www pax us E700 REFERENCE GUIDE 10 Under IP settings select Static Static IP Selection ...

Page 39: ...9 37 PAX Customer Support Version 1 0 support pax us 877 859 0099 www pax us E700 REFERENCE GUIDE 11 Scroll down to enter the IP address Gateway Network prefix length DNS 1 and DNS 2 Static IP Settings 12 Select SAVE ...

Page 40: ...quests for the E700 are processed By connecting through the server the E700 sends its requests to the server which in turn processes the request and then returns the response to the E700 In this way the server acts an intermediary between the E700 and the internet To set up a Wi Fi proxy 1 From the Main Menu select Settings Settings on Main Menu 2 If a password is required enter the password press...

Page 41: ...Date 08 20 2019 39 PAX Customer Support Version 1 0 support pax us 877 859 0099 www pax us E700 REFERENCE GUIDE 3 Select Wi Fi Wi Fi Icon 4 Turn on Wi Fi Turn On Wi Fi ...

Page 42: ... list of available Wi Fi networks displays Local networks that have the SSID broadcast option enabled are listed but if the desired network you need is not listed you will need to manually configure the network 5 Scroll to the bottom of the Wi Fi screen and select Add network Add Network 6 Enter the case sensitive network SSID Enter SSID ...

Page 43: ...59 0099 www pax us E700 REFERENCE GUIDE 7 Under Security select the security type from the pull down menu Selections include WEP WPA WPA2 PSK and 802 1x EAP Security Types 8 Enter the case sensitive network password 9 Select Advanced options to scroll down Advanced Options ...

Page 44: ...PAX Customer Support Version 1 0 support pax us 877 859 0099 www pax us E700 REFERENCE GUIDE 13 Under Proxy select Manual Manual Proxy 14 Scroll down to enter the Proxy hostname Proxy port and Bypass proxy Proxy Settings ...

Page 45: ...Date 08 20 2019 43 PAX Customer Support Version 1 0 support pax us 877 859 0099 www pax us E700 REFERENCE GUIDE 15 Under IP settings select Static Static IP ...

Page 46: ...2019 44 PAX Customer Support Version 1 0 support pax us 877 859 0099 www pax us E700 REFERENCE GUIDE 16 Scroll down to enter the IP address Gateway Network prefix length DNS 1 and DNS 2 IP Settings 17 Select SAVE ...

Page 47: ...ur E700 may come with the SIM card already installed and ready to use when you receive your terminal In order for the terminal to communicate with the host or to download applications the terminal communications method must be configured properly Please consult your cellular carrier for additional configuration questions Setting Up Cellular Service To configure the terminal for cellular service 1 ...

Page 48: ...te 08 20 2019 46 PAX Customer Support Version 1 0 support pax us 877 859 0099 www pax us E700 REFERENCE GUIDE 2 Select More More Wireless and Network Settings 3 Select Cellular networks Cellular Networks ...

Page 49: ...e 08 20 2019 47 PAX Customer Support Version 1 0 support pax us 877 859 0099 www pax us E700 REFERENCE GUIDE 4 Enter required cellular settings 5 Press the Back Arrow three times to return to the Main Menu ...

Page 50: ...standard Android version 17 4 What type of processor does the E700 have The E700 processor is a Quad core Cortex A53 1 8GHz 17 5 What size is the thermal paper roll The thermal paper roll is 3 inches wide and has a 3 inch diameter The paper roll length is 108 3 feet long PAX Technology recommends purchasing additional paper rolls from an office supply store 17 6 What is the speed of the E700 print...

Page 51: ...n and off The power button is on the upper right side of the E700 screen as shown below E700 Power Button Press and hold the button for 3 seconds and the E700 will turn on To turn the E700 off press and hold the button for 3 seconds and then select Power off from the E700 screen For a mandatory shutdown press the power button for 10 seconds ...

Page 52: ...the E700 for an additional charge and minimum order quantity White E700 Terminal 17 11 How do I check the battery level on the E700 The E700 terminal has a power indicator light near the top right corner of the E700 clerk facing screen A red indicator shows that the device is charging A green indicator shows that charging is complete Red and green indicators flashing alternately indicates a chargi...

Page 53: ... Settings mode From the terminal idle screen select Settings scroll down to the Device section select Display then select Brightness level Move the slide to the right to brighten the display or to the left to darken the display There is also a selectable Adaptive brightness option below the Brightness level slide which optimizes the brightness level based on available light Adjusting E700 Brightne...

Page 54: ...ume up or down a volume control bar displays at the top of the E700 display screen Click the pull down menu to set the volume for the ringer media or alarm Volume Control Settings 17 16 How are the ports on the communication box like the cash drawer configured The communication ports on the E700 do not need to be configured The LAN USB RS232 HDMI and Cash Drawer ports are plug and play 17 17 What ...

Page 55: ... and their PAX terminals with the opportunity to purchase and download applications It also provides application developers a way to upload applications to be available online It also supports terminal management with download control and parameter configuration 17 22 Can the E700 download applications from the PAXSTORE Yes the E700 uses the PAXSTORE client application installed on the E700 termin...

Page 56: ...ifications are subject to change without notice The PAX name and PAX logo are registered trademarks of PAX Corporation and or its affiliates Other names may be trademarks of their respective owners Copyright 2019 PAX Technology Inc All Rights Reserved PAX Technology Inc is not responsible for the content quality accuracy or completeness of any information or materials contained in on these pages P...

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