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SmartPOS User Guide: 

PAX A920 |

 v01, 01 July 2021

 

|

 6

a.  enter the password 

pax9876@@ 

and click “OK” (alternatively the 

password could be 

9876

 depending on the hardware).

b.  Select “More”.
c.  Select “Cellular Networks”.
d.  Select “Access Point Names”.
e.  Select “+” (plus sign icon in the top-right corner).
f.  fill in the following access point (APN) settings: 

MAVOCO

g.  Select the drop-down, dotted icon (three dots icon in the top-right 

corner)

h.  Select “Menu”.
i.  Select “Save”.

2. Battery

Before switching on your PAX A920, the card reader should be fully 
charged. Make sure to complete the below steps before the first charge:
1.  Push the battery cover slide latch (at the back of the card reader) to 

the right to open.

2.  Remove the battery case (lift from the bottom).
3.  Lift out the battery (lift from the bottom).

4.  Remove the battery protective strip from the battery connectors

 (this 

is important).

5.  Re-insert the battery and casing, pushing back the cover slide latch 

to the left.

To charge the card reader, plug the micro USB connector to the micro 
USB port on the left side of the terminal.

3. Security

Handpoint’s payment platform includes stringent P2PE (point to point 
encryption) security that protects sensitive card data. As a merchant, 
you’re responsible for the security at the point of sale, so be sure to 
inspect your card reader carefully for indications of fraud at least once in 
every three months. Look out for signs of tampering or substituted card 
readers.

4. Printing

The PAX A920 includes an in-built printer for printing receipts with a 
thermal paper roll. 
Here are the steps you need to take to change the printer paper roll:
1.  On the back of the card reader, pull down the paper lid release leaver 

and take the whole lid casing away.

2.  Remove the paper roll by simply pulling it out of the slot.
3.  Insert the new thermal paper roll in the same slot with the glossy side 

of the paper sheet facing out the top.

4.  Pull out around 2 inches of the paper sheet and close the close over 

it, until the lid snaps into place.

5.  Tear off any excess paper.
Now your card reader is ready to produce receipts after a transaction.

Summary of Contents for Emerchantpay PAX A920

Page 1: ...SmartPOS User Guide PAX A920 v01 01 July 2021 1 Handpoint SmartPOS User guide PAX A920 Version 01 01 July 2021...

Page 2: ...User Guide PAX A920 1 Welcome 1 1 About the SmartPOS PAX A920 1 2 Terminal overview 1 3 Getting started 2 Battery 3 Security 4 Printing 5 Refunds 6 Tipping options 7 How to send the receipt over emai...

Page 3: ...SmartPOS PAX A920 The PAX A920 is a powerful portable card reader running on Android operating system that accepts highly secure payments as part of the Handpoint Platform The Pax A920 can be used to...

Page 4: ...on the PAX A920 MSR payments Contactless payments Volume up button Power button Micro USB charging port Volume down button Front camera fixed 0 3 MP 5 Capacitive touch screen 1280x720 EMV payments Pri...

Page 5: ...he network name Cellular connectivity You will be provided with a mini SIM that is exclusively configured for you and is likely to be pre installed in your card reader To confirm if your SIM is alread...

Page 6: ...arge the card reader plug the micro USB connector to the micro USB port on the left side of the terminal 3 Security Handpoint s payment platform includes stringent P2PE point to point encryption secur...

Page 7: ...cp emerchantpay com or call us at 08001123344 Follow the steps below to perform a refund on PAX A920 Go into the transaction history tab at the bottom the second from the left Select the transaction t...

Page 8: ...that sale transaction and select REFUND Prompt the customer to insert swipe tap their form of payment to accept the refund optional Resend the receipt Step 04 Step 05 Step 06 The refund amount can be...

Page 9: ...age tip click Tip add your desired percentage options and click APPLY Step 01 Step 02 Step 03 6 Tipping Options Tipping options are available on your PAX A920 If you choose to enable tipping customers...

Page 10: ...you want customers to be able to skip the tipping options altogether Your tipping options have now been finalized The next steps will describe the actual transaction process when a tip is added Enter...

Page 11: ...altogether depending on your pre selected settings The tip will automatically be added to the total amount If Custom Amount is selected a keypad will appear to enter the flat amount to be tipped The...

Page 12: ...through You can now print a receipt s After you complete a transaction the option SEND DIGITAL RECEIPT will be available You will be able to send the receipt as an email or message You can fill eithe...

Page 13: ...ransactions menu and tap on the transaction you need the receipt for Choose which copy of the receipt you want to send and tap on it The device will show you the receipt for the transaction Scroll to...

Page 14: ...oint application Step 06 Step 07 You will be redirected to the screen for the email and phone number of the recipient The recipient will receive email with the information regarding the transaction Wi...

Page 15: ...e issue please contact us at 08001123344 It seems like my Handpoint PAX can only operate when the cable is plugged in and my battery won t charge Plastic tabs are probably covering the connection poin...

Page 16: ...t PAX is ORANGE and says Connected The orange colour indicates that the internet connection is unstable Restart the POS app to reset the connection If you continue to see an orange cloud connection sc...

Page 17: ...SmartPOS User Guide PAX A920 v01 01 July 2021 17 More questions We re here to help Contact us at 08001123344 or email us at helpdesk emerchantpay com emerchantpay com...

Page 18: ...emerchantpay group emerchantpay limited is a principal member of VISA and Mastercard and an acquirer in its own right emerchantpay corporation is a registered ISO MSP of Elavon Inc Atlanta GA a wholl...

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