Paxar Monarch 9414 Equipment Manual Download Page 41

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To Initiate a Warranty Claim - The customer must follow
the steps below in order to make a warranty claim
under the limited warranty:

Call (800) 543-6650 in order to report your problem
to our technical support center.

A Paxar technical support specialist will work with
you to attempt to resolve the problem by telephone.

If telephone resolution of your problem is
unsuccessful, the technical specialist will issue an
incident # for you to return your product prepaid, for
warranty repair, subject to the terms of the limited
warranty above.

Troubleshooting

A-5

Summary of Contents for Monarch 9414

Page 2: ...uipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense CANADIAN D O C WARNING This digita...

Page 3: ...es 1 9 USING THE PIZZA HUT APPLICATION 2 1 Setting the Date Time Hot Hold Time 2 2 Selecting a Language 2 4 Loading Labels 2 5 Loading Labels for MRD and Dough Staging 2 5 Loading Labels for Hot Hold Items 2 9 Using the Keypad Terminal Buttons 2 11 Reading the Scan Sheet 2 12 Processing the Product 2 13 Hot Hold Labeling 2 14 Inventory Labeling 2 14 From Frozen to Pre Top 2 16 Future Downloads 2 1...

Page 4: ...Table of Contents ii CARE AND MAINTENANCE 3 1 Clearing Label Jams 3 1 Cleaning the Printhead 3 2 Checking the Software Version 3 2 Clearing the Buffer 3 3 TROUBLESHOOTING A 1 ...

Page 5: ...nly After you unpack the MRD system you should have 9414 Printer and power supply keypad terminal with rubber cover may already be on the keypad terminal and power supply scanner communications cable Equipment Manual Keep this manual in a safe place Maintenance Quick Reference Sheet Job Aid and System Setup Sheet product quantity scan sheet Velcro strips four extra cable ties four bolts two and wo...

Page 6: ...ectronic components 1 Remove the tray from its packaging Check inside the packaging for the adhesive feet Remove the feet from their adhesive backing and apply one to each corner 2 Place the tray on the cut table near an electrical outlet Tray design may vary from the one shown in this manual 3 Make sure the power on the printer is turned off before setting up any cables The power switch on the ba...

Page 7: ...the three hole end of the printer s power supply cable into the three pronged outlet in the printer s power supply 6 Place the printer s power supply behind the tray with the printer s connector on the right side To keypad terminal To printer Power cable to printer Printer s Power Supply Power cable to wall outlet ...

Page 8: ... outlet in the keypad terminal s power supply 18 24V 9 Lay the keypad terminal s cable with the L shaped connector on the shelf 10 Place the keypad terminal on the shelf but do not remove the tape from the Velcro at this point WARNING The printer s power supply uses a different voltage than the keypad To connect the wrong power supply could permanently damage the keypad or the printer Keypad Termi...

Page 9: ...ector into the socket located on the top of the keypad terminal 12V 12 Connect the serial cable to the top of the keypad terminal 13 Place the printer in the tray The printer should never be operated while resting on its side or upside down ALWAYS PLUG THE PRINTER INTO THE ELECTRICAL WALL OUTLET FIRST AND THEN TURN ON THE PRINTER NEVER TURN ON THE PRINTER AND THEN PLUG IT INTO THE WALL OUTLET L sh...

Page 10: ...he serial cable to the printer s serial port 16 If necessary adjust the cables Make sure all the cables move freely through the openings in the back of the tray Use a cable tie to secure them 17 Lift up the keypad terminal with one hand and feed the scanner cable connector through the notch as shown Scanner Cable Power Cable Serial Cable ...

Page 11: ... power supply cable into a GROUNDED electrical outlet ALWAYS PLUG THE PRINTER INTO THE ELECTRICAL WALL OUTLET FIRST AND THEN TURN ON THE PRINTER 21 Plug the keypad terminal s power cable into a GROUNDED electrical outlet WARNING The printer and power supply should never be operated in a location where either one can get wet Personal injury could result 22 Press the power switch on the back of the ...

Page 12: ...Using the Pizza Hut Application for more information Or clear the buffer Follow the steps below ORANGE Error has occurred See Appendix A Troubleshooting for more information To clear the error press the FEED button Or clear the buffer Follow the steps below No light Printer is off Make sure the power supply is connected properly See Setting up the System earlier in this chapter Feed Button Indicat...

Page 13: ...r light starts flashing red Several labels advance including the status label 5 Press the FEED button Switching Print Modes To switch the printer to print labels for Hot Hold Items 1 Open the peel bar cover by pushing down 2 Change print modes to peel by switching the print mode switch to the 1 position 1 Peel Mode O Non peel Mode 3 Load supplies for Hot Hold Items See Chapter 2 Using the Pizza Hu...

Page 14: ...1 10 Getting Started ...

Page 15: ...Using the Pizza Hut Application 2 1 U S I N G T H E P I Z Z A H U T A P P L I C AT I O N This chapter describes how to set the date time hot hold time select a language load labels process the product 2 ...

Page 16: ...the Date 1 Scan this barcode to start the program 2 The display shows the current date setting If this is correct press the Pizza Hut button To change the setting use the top row buttons on the keypad terminal Cheese button changes the month Supreme button changes the day Pepperoni button adds a year Meat Lover s button subtracts a year 3 Press the Pizza Hut button to exit ...

Page 17: ...the setting use the top row buttons on the keypad terminal Cheese button changes the hours Supreme button changes the minutes Pepperoni button changes AM PM 3 Press the Pizza Hut button to exit To set the Humidified Hot Hold Time 1 Scan this barcode to set the Humidified Hot Hold Time The display shows Set to Winston Bevilis or Henny Penny Hot Hold The time will be set depending on the product ...

Page 18: ...nguage selection is only for hot hold freshness labels If Spanish is selected pressing a dough button prints a dough label in Spanish The keypad terminal display is always in English To select a language 1 Press the English Spanish button once The current language setting displays 2 Continue pressing the English Spanish button until you see the option you need English Spanish English Spanish 3 Pre...

Page 19: ...Loading Labels for MRD and Dough Staging 1 Remove and discard the tape from a new roll of labels 2 Press the cover release levers on both sides of the printer towards the front of the printer to release the cover Lift open the cover Remember to clean the printhead every time you load a new label roll into the printer Turn the printer OFF to clean it See Cleaning the Printhead in Chapter 3 for more...

Page 20: ...2 6 Using the Pizza Hut Application 3 Adjust the supply guides to their widest position by turning the dial 4 Open the supply holders to their widest position by pushing out the supply holder tabs ...

Page 21: ...Using the Pizza Hut Application 2 7 5 Load the supply roll 6 Press the supply under the supply guides and adjust the supply guides so they just touch the edges of the backing paper ...

Page 22: ...2 8 Using the Pizza Hut Application 7 Close the cover until the cover locks in place 8 Press the FEED button The indicator light should be GREEN ...

Page 23: ...n by turning the dial 4 Open the supply holders to their widest position by pushing out the supply holder tabs 5 Load the supply roll 6 Press the supply under the supply guides and adjust the supply guides so they just touch the edges of the backing paper 7 Open the peel bar cover by pushing down 8 Change print modes to peel by switching the print mode switch to the 1 position 1 Peel Mode O Non pe...

Page 24: ...1 Press the supply under the supply guides and adjust the supply guides so they just touch the edges of the backing paper 12 Close the peel bar cover by pushing up until it locks 13 Close the cover until the cover locks in place 14 Press the FEED button The indicator light should be GREEN Peel Bar Peel Roller ...

Page 25: ... Press Shift to get products listed at the top of certain buttons For Mild Wings press the Hot Wings Mild Wings button For Hot Wings press and release Shift then press the Hot Wings Mild Wings button Do not press Shift and a product button at the same time Press and release the Shift button then press a product button Print Quantity use the numeric buttons to enter a quantity of labels that you wa...

Page 26: ... maketable stage label You can by pass Stage 1 or Stage 2 labels when you take a product directly from the distributor into the thaw stage or preparation stage maketable To by pass Stage 1 labels scan Thaw from the process box at the top of the scan sheet To by pass Stage 2 labels scan Maketable from the process box at the top of the scan sheet See Inventory Labeling for more information Below is ...

Page 27: ...oduct Use the Pizza Hut application to label the Hot Hold items and inventory products You can find the products either on the product quantity scan sheet or on the keypad terminal NOTE One side of the scan sheet is in English the other side is in Spanish ...

Page 28: ...ment process starts when the Stage 1 label prints with the date time information and is applied either to a product label or is applied somewhere on the product bag or box Stage 1 1 Scan a product barcode from the scan sheet to print a Stage 1 label 2 Scan a quantity barcode from the scan sheet The Stage 1 label prints To by pass a Stage 1 label and go directly to a Stage 2 label scan Thaw from th...

Page 29: ...ss a Stage 2 label and go directly to a Stage 3 label scan Maketable from the process box on the top of the scan sheet and then scan the product 3 Go to Stage 3 Stage 3 1 When the product is ready for the next process Stage 3 scan the barcode from the Stage 2 label or scan Maketable from the process box on the top of the scan sheet and then scan the product The process is done all stages complete ...

Page 30: ...prints with date and time information Apply the Stage 1 label to the product 2 Scan the barcode from the Stage 1 label when the dough is ready for the next process 3 Scan a quantity barcode from the scan sheet The Stage 2 label TEMPERED prints with new date time information Apply the Stage 2 label on top of the Stage 1 label 4 Scan the barcode from the Stage 2 label TEMPERED when the dough is read...

Page 31: ...de from the Stage 3 label PROCESS RETARD when the dough is ready for the next process 7 Scan a quantity barcode from the scan sheet The Stage 4 label PRE TOP prints with the new date time information The PRE TOP label indicates the dough is ready to be topped If any errors occur when printing see Appendix A Troubleshooting for more information Future Downloads Updates will be released by Pizza Hut...

Page 32: ...2 18 Using the Pizza Hut Application ...

Page 33: ...ase buttons on both sides of the printer towards the front of the printer Lift open the cover 3 If necessary remove any supply that has been previously loaded by pushing out the supply holder tabs The supply should lift out of the printer 4 Remove the jammed labels Do not use sharp or pointed objects to remove labels or damage to the printhead may occur 5 Reload the supply Chapter 2 Using the Pizz...

Page 34: ... on 2 Press the cover release buttons on both sides of the printer towards the front of the printer Lift open the cover 3 Gently rub the cleaning pen across the printhead 4 Allow the printhead to dry for one minute before closing the cover and resume printing Checking the Software Version Your keypad terminal displays the software version when it is turned off and then turned back on ...

Page 35: ... OFF 2 Load labels for non peel mode See Chapter 2 Using the Pizza Hut Application 3 Press and hold the FEED button while turning on the printer 4 Release the FEED button when the indicator light starts flashing red 5 Several labels advance including the status label 6 Press the FEED button ...

Page 36: ...3 4 Care and Maintenance ...

Page 37: ...g the Pizza Hut Application Clean the printhead See Cleaning the Printhead in Chapter 3 Make sure the cover is closed Printing is faded or poor quality Verify that the labels are the correct type thermal direct not thermal transfer and supply is loaded correctly See Chapter 2 Using the Pizza Hut Application Clean the printhead with a cleaning pen See Cleaning the Printhead in Chapter 3 Adjust the ...

Page 38: ...ee Chapter 2 Using the Pizza Hut Application Clear a label jam See Clearing Label Jams in Chapter 3 Software problem Check the printer memory configuration See your System Administrator The printer does not detect the gap between each label Adjust the label gap sensor 1 Turn off the printer 2 Load labels for non peel mode See Chapter 2 Using the Pizza Hut Application 3 Press and hold the FEED butt...

Page 39: ... warranty is a depot warranty only Shipping The customer is responsible for inbound transportation charges and Paxar is responsible for return transportation charges via ground to correct defects in material and workmanship during the limited warranty period Packaging Products returned shall be packaged in the original packaging and shipping container or comparable container In the event the produ...

Page 40: ...allation and Training Installation and training of the operators is a professional service that is available on a time and material basis Installation and training is not covered by the limited warranty Exclusions This limited warranty covers defects in material and workmanship only and does not cover damage to batteries and cables or caused by accident abuse violence acts of God or use of non Pax...

Page 41: ...oblem to our technical support center 2 A Paxar technical support specialist will work with you to attempt to resolve the problem by telephone 3 If telephone resolution of your problem is unsuccessful the technical specialist will issue an incident for you to return your product prepaid for warranty repair subject to the terms of the limited warranty above Troubleshooting A 5 ...

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