Installation, Operating and Service Manual
For safe installation and operation of your pellet Fire, read and follow the safety instructions on pages 5 & 6 and
throughout the manual.
© 20.3.2011 Firemakers Limited Page 32
Ordinarily, cleaning the Burn Pot Liner once a day is adequate, however if poor quality fuel is used, this
procedure may need to be carried out up to every two hours or so.
Ordering a second Burn Pot Liner from your Distributor is also helpful if you burn your pellet fire for extended periods.
NOTE: PARKWOOD ACCEPTS NO RESPONIBILITY OR LIABILITY FOR THE PERFORMANCE OR RELIABILITY
OF THE FIRE IF SUB STANDARD PELLET FUEL IS USED.
FUEL FEED PROBLEMS
Check the Auger Motor fuse, if the Auger motor doesn’t appear to operate:
Ensure there is sufficient combustion air for the amount of pellets being delivered. Adjust the Air Damper Control Rod
accordingly. Insufficient combustion air will result in pellets building up in the Burn Pot Liner. Ensure pellets are
maintained at 10-15mm deep at all times.
If the Auger becomes jammed because of foreign objects or long pellets, the top cover of the Auger Housing inside the
Hopper may be removed to clear the obstruction. Empty the pellets from the Hopper and back off the top six (6) bolts
retaining the Auger Housing top cover with an 8mm socket; slide the cover downward until the bolt heads are clear of
the key holes then remove the Auger Housing top cover. Clear the obstruction and assemble in the reverse order.
Ensure that the top edge of the Auger Housing top cover is resealed air-tight with silicone or the fire will not operate
properly.
POOR PERFORMANCE OF THE FIRE
1. If the Fire performs poorly and you are unable to achieve adequate combustion air, clean the Heat Exchangers with
the Cleaning Rod (When the fire is cold) and ensure that the Burn Pot Liner is clean.
2. Ensure the Hopper is at least ¼ full because vacuum can be lost through the Pellet Hopper.
3. Ensure the Ash Pan; Burn Pot Ash Slide and Firebox Door are firmly closed.
4. Carry out Daily, Weekly and Annual Maintenance to remove excessive ash build up if poor performance of the Fire
occurs. Pay particular attention to the Fire Box Door and Ash Pan gasket seals. If poor performance persists, the
problem is most likely to be poor quality fuel.
5. In very highly insulated dwellings a door may need to be left ajar or poor performance of the Fire may result due to
insufficient combustion air.
IGNITION PROBLEMS
If the fire fails to ignite within 20 minutes “IGN FAIL” will display on the Controller. Pressing the “ON / OFF” switch will
remove this display. The following procedures will identify the fault.
1. Check all the fuses. Replace as required.
2. Refer to items 1-
4 in “Poor Performance” above and ensure that the Burn Pot Liner is clean and correctly positioned
against the Igniter (push down on the front edge of the Burn Pot Liner to achieve this).
3. Establish whether the Igniter is working by turning the Fire on. Remove the Burn Pot Liner after allowing sufficient
time for the Igniter to heat up (three or four minutes), you should see an orange glow coming from the Igniter Housing
or you can place your finger 20mm from the Igniter Tube opening. If the Igniter is working you will feel heat coming
from the Igniter Housing.
CAUTION: Never touch the Igniter Housing when the Igniter is operating.
4. Refer to the illustrations on page 38 of this manual for the correct Igniter and Burn Pot Liner alignment as the Ignition
Port on the Burn Pot Liner may have dropped beneath the Igniter Housing. Repair as required or order a replacement
Burn Pot Liner.
5. If the Igniter is not working, place a handful of pellets in the Burn Pot Liner and manually light the Fire using a little
Lucifer, Hexamine Tablet or similar. Close the Firebox Door and turn the Fire on. Nurse the Fire with the Air Damper
Rod as necessary to achieve an even burn across the Burn Pot Liner. Call a service technician to replace the Igniter at
