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Technical Support English

5.

Technical Support

For additional information or help during installation or normal operation of this drive not
available in this manual or from our Web site, please contact our dealer where you have
purchased this product for support, or you may contact us directly:
AOpen Inc.

http://www.aopen.com.tw

AOpen America Inc.

http://www.aopen.com

AOpen Computer B.V.

http://www.aopen.nl

Please provide product information, including the model name and serial number,
computer system information, and/or a detail description of your problem or question by
E-Mail. The AOpen technical support staff will respond as quickly as possible.

5.1.

Firmware Upgrade

The AOpen CD-R/RW drive uses Flash type firmware, a small piece of software that can
be overwritten and updated. To ensure more reliable operations and enhanced
performance of the drive, updates to the firmware will be made available. You can
download and upgrade the latest version via our Web site regularly at

http://www.aopen.com

Confirming the firmware version

The Windows 9x users can confirm the firmware version on AOpen CD-R/RW drive
property with Device Manager.

For Windows NT users, you can verify the version by opening the “Control Panel”,
double-clicking on “SCSI Adapter” and clicking the “Device” tab. Right click on the
“AOpen CD-R/RW drive” and select “Properties”.
For Windows 2000 users, the firmware version will not be displayed. Use your writing
software to check it.

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Summary of Contents for 704 C

Page 1: ......

Page 2: ...ntents hereof without obligation to notify any person of such revision or changes Federal Communications Commission FCC Statement This equipment has been tested and found to comply with the limits for a class B device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in residential installation This equipment generates uses...

Page 3: ... System Requirements 5 3 2 Hardware Instruction 5 Front Panel 5 Rear Panel 7 3 3 Installing the CD R RW drive 8 Required Tools 8 Installation Procedure 8 3 4 Supported CD R and CD RW Discs 13 Supported Discs 13 The handling of CD R and CD RW Discs 13 4 Software Installation 14 4 1 Before You Start 14 4 2 Installing Software 14 5 Technical Support 15 5 1 Firmware Upgrade 15 5 2 Troubleshooting 16 A...

Page 4: ...f unusual smells sounds or smoke emanate from the device or if liquids enter the device switch the computer off immediately and unplug it from the power outlet Make sure the computer is electrically grounded When opening the computer always unplug the computer from the electrical outlet Do not touch the plug with wet hands When used in a fan cooled system the device should not be exposed to temper...

Page 5: ...imum writing speed by 1 using the ATIP information maker name model number etc pre recorded on disc 2 performing test writing to the OPC area at the inner circumference of the disc 3 getting the status of the servo follow check of the outer circumference of the disc checking of track shift due to lack of precision in cutting of the disc itself A combination of the above 1 2 and 3 enables better ce...

Page 6: ...sts recording reliability Supports random UDF for easy writing to CD R RW discs 2 MB Buffer Memory Power tray loading mechanism Support PIO Mode4 and UDMA3 Optional Support disc diameters of 12 cm and 8 cm Emergency disk unload Front panel rotary volume control Back panel analog audio output and digital audio output 2 3 Format Compatibility This CD R RW drive is compatible with the following forma...

Page 7: ...fer to Multisession Session At Once A Session at Once recording almost corresponds to a Disc at Once recording i e all data Lead in data area and Lead out are written in one go The only difference is that the CD is not finished i e after a Session at Once recording you still have the possibility to write a further Session on the CD at a later date Multi session The recording of lead in data lead o...

Page 8: ...g software to write onto a CD R RW disc When you use the CD writing software make sure that it supports this drive Hard Drive Space When writing to a CD R RW disc you will need a working area 50 to 100 MB free space on the hard drive When creating an image file for all data to write to a CD R RW disc in addition to the working area you will need as much hard drive space as that data up to 800 MB i...

Page 9: ...a disc is not being accessed the light goes out When an illegal disc is loaded or some hardware trouble occurs the indicators blinks Headphone Jack This jack is for connecting headphones or mini speakers Volume Control This is used to adjust the output volume of the headphone jack It can t be used to adjust the output volume for the audio output connectors on the rear panel Emergency Eject Hole Wh...

Page 10: ... result in a short circuit causing damage to the equipment When connecting or disconnecting connectors make sure to turn off the power beforehand Audio Output Connector Used to connect the sound card analog signal Digital Audio Output Used to connect the sound card digital signal ATA mode setting Jumper Optional The drive is set on PIO mode 4 by default You can set your drive on UDMA mode by remov...

Page 11: ...y be the cause of damage or abnormal drive operation 3 3 Installing the CD R RW drive Power off your computer and all peripheral devices Unplug the computer s power cord from wall outlet or from the power strip Required Tools A medium size screwdriver A long nosed pliers Your computer system or motherboard manual to locate your computer system s IDE controller Installation Procedure The discharge ...

Page 12: ...commend that you install the CD ROM on the Secondary IDE channel as the master device MA and the CD R RW on the Secondary IDE channel as the slave device SL Please follow the steps below to fulfill this arrangement First make sure that your Secondary IDE cable has two ports available for two IDE devices If not ask your main board vendor or purchase one from computer hardware stores If the CD ROM d...

Page 13: ...main board find out the 40 pin Secondary IDE interface cable Then connect them to your CD R RW Please do notice that the color edge of the IDE cable must be aligned with PIN 1 of the IDE controller Pin1 5 Place the CD R RW in a 5 25 inch bay ...

Page 14: ...ground the drive This CD R RW drive must be horizontally installed and operated 7 Locate your computer s power supply and find an unused power cable connector If you do not have an available power connector you ll need to purchase a Y power cable splitter that expands one power connector into two You may purchase it from your local vendor E 11 ...

Page 15: ...ther CD ROM drive with audio cable attached it is not necessary to attach audio cable for your CD R RW 9 Put your computer cover back on Be careful of any sharp edges which might be hidden inside your computer 10 Plug in your computer power cord and turn on the computer E 12 ...

Page 16: ...RW drive can write re write these discs at 4x 8x or 10x speed These discs can be read played by a CD RW drive that bears the High Speed CD RW logo The handling of CD R and CD RW Discs Please read the following regarding the handling of CD R and CD RW discs Do not expose the discs to excessive heat such as in direct sunlight or near a heater Also avoid keeping them in a humid place Do not touch dis...

Page 17: ...r If not any operation of these applications will intrude the CD recording process and damage your disk Defragment your HDD before any CD recording This is particularly important When you write files to CD from HDD Defragmentation of HDD reallocates all The files so that these relevant files are placed in the nearby clusters This saves time and risks when Easy CD Creator is trying to search for th...

Page 18: ... as quickly as possible 5 1 Firmware Upgrade The AOpen CD R RW drive uses Flash type firmware a small piece of software that can be overwritten and updated To ensure more reliable operations and enhanced performance of the drive updates to the firmware will be made available You can download and upgrade the latest version via our Web site regularly at http www aopen com Confirming the firmware ver...

Page 19: ...e pins Cannot write Install more than one CD writing software simultaneously Remove other writing software Just keep one software on your harddisk Wrote with another writing software If different writing software is used comparing to the previous writing errors may occur Use always the same writing software Cannot add writing on CD RW Short of CD R RW capacity Capacity of CD R RW media is limited ...

Page 20: ... surface can disable the drive from reading data Always keep it clean Music CD inserted Because audio compact discs do not have computer data typing computer commands while an audio CD is in your drive will result in an error message Read error occurs Disc inserted upside down Remove the disc from tray and reinsert it with the label side up Eccentric disc loaded Replace it by another one Excessive...

Page 21: ...ling your PC http www aopen com tw tech report default htm 2 2 FAQ The latest FAQ Frequently Asked Questions may contain a solution to your problem http www aopen com tw tech faq default htm 3 3 Download Software Check out this table to get the latest updated BIOS utility and drivers http www aopen com tw tech download default htm 4 4 News Group Your problem probably had been answered by our suppo...

Page 22: ...157 777 Fax 49 0 2102 157 799 Europe AOpen Computer b v Tel 31 73 645 9516 Fax 31 73 645 9604 Web Site www aopen com E mail Send us email by going through the contact form below English http www aopen com tech contact techusa htm Japanese http www aopen co jp tech contact techjp htm Chinese http www aopen com tw tech contact techtw htm German http www aopencom de tech contact techde htm French htt...

Page 23: ...gnition and correction function Mode 1 is especially used for computer data and employs a code for error correction Mode 2 is used with CD ROM XA and CD I with audio data and contains an error recognition code only CD ROM XA CD ROM Extended Architecture This CD format makes it possible to store computer data and audio or video data on one track The different types of data are linked to each other ...

Page 24: ...tandard 9660 describes the construction of a CD ROM so that it may be read and processed by different types of operating systems Joliet This supplement to the standards comes from Microsoft and is supported by Windows 95 and Windows NT The CDs that are created under this standard are in conformity with ISO 9660 which allows long file names based on Unicode in additional directory structures Mixed ...

Page 25: ... Sony in 1981 Session An inter related writing procedure is defined as a session A session consists of the Lead In area the data area and the Lead Out area A CD can be written with several sessions This is then called a multi session CD in contrast to a single session CD which only contains one session A silver CD generally consists of one session TOC Contents of the Lead in this contains the addr...

Page 26: ...CD R RW in Explorer restart your computer or shut it down and then turn it on again Is the CD R RW receiving power properly You can test it by pressing eject button to see if the tray opens and closes Is the IDE cable connected properly Be careful to turn off and unplug your computer system before checking this item Check the connection by your opening computer system to see if the IDE connector w...

Page 27: ...annot locate the CD in CD R RW Some programs only locate the first logical drive letter assigned to a CD ROM or a CD R RW drive For example if your CD ROM drive is assigned drive D and CD R RW is assigned drive E the program locates drive D only and will not locate drive E Thus you need to reassign drive letters to both your CD ROM and CD R RW drives in case you need to run the program in CD R RW ...

Page 28: ...Max 16 7 MB sec DMA Max 16 7 MB sec UDMA Max 33 3 MB sec Audio Output Level Line output Headphone output 0 70V 0 1Vrms 0 80V 0 1Vrms Power Consumption Normal Operation Stand by 10 W or less 1 2 W or less Acoustic Noise Idle Operating Non operating 45 dB or less Sound Power Level 55 dB or less Sound Power Level 49 dB or less Sound Power Level 5V Power Supply Voltage Ripple Current DC 5V 5 50mVpp or...

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