Technical Support English
-- E-17 --
Read problems
Symptom
Possible Causes
Solutions
IDE cable and the
CD-R/RW drive not
connected properly.
Ensure both connectors of IDE cable is properly
connected to the IDE ports on the main board
and CD-R/RW.
Conflicts with other IDE
devices.
Ensure the Master/Slave device setting of
CD-R/RW is not conflict with the other IDE
device connected to the same IDE port.
No drive recognition
Power is not switched on.
Check if the LED of your CD-R/RW drive is lit. If
not, there is no power.
No power
Check if the power cord is connected securely to
the connector.
No operation
IDE cable isn’t connected
properly.
Ensure the IDE cable and connectors are not
damaged, bent or dented. Check especially the
pins.
Bad photo CD disc.
Try to play another photo CD disc and see if it
reads fine. If it works, you should replace the
defective disc.
Cannot read photo CD discs
Need special application
software
Check if install “Kodak Photo CD Access Plus
Software”.
Cannot read CD-I discs
Need special application
software
Check if install application software such as
“Cyberlink Powerplayer”
Defective CD-ROM disc
Deep scratches, fingerprints or other
contaminates on the discs surface can disable
the drive from reading data. Always keep it
clean.
Music CD inserted.
Because audio compact discs do not have
computer data, typing computer commands
while an audio CD is in your drive will result in an
error message.
Read error occurs
Disc inserted upside down.
Remove the disc from tray and reinsert it with
the label side up.
Eccentric disc loaded.
Replace it by another one.
Excessive noise when
reading
Seal attached on the
surface.
Detach the seal very carefully. Don’t make any
scratches.
Eject locked by software.
When you are working under Windows 9x/NT
4.0, check if locked on the CD-R/RW properly.
Cannot eject tray
CD set incorrectly into tray.
Insert emergency eject stick into the emergency
eject hole and eject the tray. Use a pair of
tweezers or pliers if it won’t eject with
emergency eject stick.
Can read only the first
session of a multisession
disc
“Close session” was not
selected at the previous
writing
Additional session cannot be read because the
previous session was not closed. Rewrite on
other CD-R/RW media.
Cannot read the former
session of the CD-R/RW
disc which has been written
at least twice
“Load Contents” or “Import
Session” was NOT clicked
on the software.
If recorded without checked “Load Contents” or
“Import Session”, it is impossible to read. But
when using utility software such as “Session
Selection” from Adaptec, the former session can
be read.
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