Panasonic Workio DP-C265, Service Handbook

Page: 459 / 808

459
DP-C405/C305/C265
FEB 2008 Ver. 1.1
4.2.7. FAX Service Mode 8 (Check & Call)
4.2.7.1. Overview
This feature enables the Authorized Servicing Dealers to manage, and improve the machine maintenance
to their customers by alerting them of equipment problems. It also can be used as a Supply Sales Tool by
alerting the Dealer that the unit is running Low on Toner. The function overview is as follows:
1. The machine’s printer error information is stored in the Printer Report.
2. The printer report can be manually printed when required.
3. When printer errors occurs, the unit can automatically transmit the Service Alert Report to the pre-
registered Fax number, or Email address.
4. When the unit detects Low Toner, or a PM counter has reached the maintenance timing, it can
automatically transmit the Maintenance Alert Report to the pre-registered Fax number, or Email
address.
Set the machine to Service Mode, and press the “9” key on the Control Panel.
↓
Press the “Start” key to enter the F9 Service Mode on the Control Panel.
↓
Select “00 Fax Service Mode” on the Touch Panel display.
↓
Scroll the menu with the “ ” button on the Touch Panel display, and select “08 Check & Call” .
↓
Select the desired Function number on the Touch Panel display.
(i.e. 01 Service Alert Fax #, input the Fax Telephone No., or to enter an Email Address, press the
“Fax”
Mode key and input the Email address, then select “OK” button to register the entry.)
Note:
Use the “Fax” Mode key to toggle between the Fax No. / Email Address entry field.
↓
Select the “Close” button three time on the Touch Panel display.
↓
Press the “Function” , and the “C (Clear)” keys simultaneously on the Control Panel to exit the Service
Mode.
Check & Call Table
No. Check & Call Description
01 Service Alert Fax # Enter a destination Fax number (max. 36 digits) or an Email
address (Max. 60 characters) for the Service Alert Report.
When the field is populated, the automatic transmission of the
Service Alert Report is established.
Service Alert Mail # To change the input field from a Fax # to an Email address,
press the
“
Fax
” Mode key before entering the destination Fax #
or an Email address.
02 Maint Alert Fax # Enter a destination Fax number (max. 36 digits) or an Email
address (Max. 60 characters) for the Maint Alert Report.
When the field is populated, the automatic transmission of the
Maint Alert Report is established.
Maint Alert Mail # To change the input from a Fax # to an/Email address, press
the
“
Fax
” Mode key entering enter the destination Fax # or an
Email address.