Panasonic Workio DP-C265, Service Handbook

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58
FEB 2008 Ver. 1.1
DP-C405/C305/C265
2.1.5. Data Security Precautions
1. The Service Mode Password is essential to maintaining the security of the machine.
Service technicians must change the factory default password using the Service Mode “F7-14:
Service Mode Password” , record the new password and store it in a safe place out of the reach of
others. (Refer to the Service Manual Section 4.1.7. )
2. The Service Mode is used by service technicians to perform maintenance and/or repairs, as well as to
maintaining security of the machine. Service technicians must not leave the machine in the Service
Mode after servicing the unit.
3. Before servicing, make sure the customer's SD Memory Card or the External Memory Card is removed
from the machine.
4. Service technicians are required to keep the SD Memory Card including the Firmware in a confidential
and safe place. Make certain to remove the SD Memory Card from the machine, if it was used for
updating the Firmware, etc.
5. Before servicing the unit, back up the machine's data to prevent losing the settings.
a. Back up the settings data onto an SD Memory Card using the Service Mode “F9-11: Param
Backup to SD” .
b. Back up the settings data onto a PC via a Network using “Network Configuration Editor” .
c. Print out the Service Parameters.
6. Service Technicians are required to keep the SD Memory Card including the machine and the
customer's information confidential and in a safe place.
7. When disposing/transferring this machine, delete all of the customer's information.
a. Delete the Hard Disk Drive data by initializing the Hard Disk Drive as follows:
Press “Function” -> ”General Settings” -> “09 Key Operator Mode” -> “34 Hard Disk
Initialize” .
b. Delete the data in the F-ROM using the Service Mode “F9-06-03: Shipment Set” .
c. Delete the data in the SD Memory Card on the SC PCB. Physically break the SD Memory Card or
completely delete the data using a data deleting software.
8. To secure the customer's information, make sure the Fax number/E-mail address is set correctly in the
Check & Call feature.
9. Service Manuals, and Installation Instructions are essential to maintaining the security of the machine.
Service technicians are required to keep the customer's information confidential and in a safe place.
10. When the SC PCB is replaced the MAC address will be different, make sure that the new MAC address
is recognized on the Network.
11. When setting the Remote Registration function, there is a slight possibility of an unauthorized third
party attempt to access your machine's settings using an E-mail function through the Firewall. When
using this function, we recommend configuring your network environment with a switching hub, and
encryption to prevent your device from being wiretapped.
12. When moving the machine for repair, etc. there is a remote possibility that the stored data can be
vulnerable to unauthorized access, or get corrupted. Convey this to the customer and obtain their
permission to Back up the data onto an SD Memory Card or a PC, and then delete it from the machine.
13. While servicing the machine, it is imperative that the customer's data is maintained in strictest
confidentiality to prevent security breach.
14. Delete the customer's data from the replaced/replacement machine or Hard Disc Drive to maintain
security of the machine.
15. After repairs are completed, restore the customer's back up data and reset the passwords.
16. Delete the customer's data from the SD Memory Card or from the PC to maintain security of the
machine.