230
231
Warranty and Post-sales Service
FAQ
Is it possible to change the door phone to the door phone with camera?
It can be changed. Consult the management company or the company that installed the system.
I have forgotten my security number, so can you tell me?
This is regarding the condominium building security, so consult the management company or the company
that installed the system.
I want to reset the date, but how can I do it?
The setting is set on the lobby phone, the building manager room base unit, or the integrated control
panel, so consult the management company or the company that installed the system.
Is it possible to extend the call from the lobby phone?
The call time will be either 30 seconds or 60 seconds. See page 101.
Is there a video recording function?
There is a video recording function. (Not on the base unit and call sub-base unit with sound recording function.)
Is there a sound recording function?
There is a sound recording function. (Not on the call sub-base unit with monitor.)
Do I have to keep the PC 2 m away?
Place the PC 2 m or more away. There is a possibility that image or sound may be disrupted as with TV or radio.
Can I set not-home setting?
Not-home setting can be set. See pages 37 to 38 or page 87.
I want to extend the call time, but how can I do it?
Can the position of the sub-screen be changed?
The screen can be displayed at top right or top left. A setting is required, so consult the management
company or the company that installed the system. (The sub-screen display position on the lobby phone
is set on the lobby phone.)
A "(Beep)" is sounded after a specific time when a delivery is left in the delivery box. Is it
possible to set so it will not sound?
This is set on the device in the building manager room. Consult the management company or
the company that installed the system.
What if the EMERGENCY button is pushed by mistake?
Press the EMERGENCY button flashing in red again.
The alarm will stop sounding, screen display is turned OFF, and it is restored.
*When the other emergency button is pushed by mistake
The restoration method differs depending on the used device. See page 171.
*Setting of the base unit differs depending on the condominium building, so consult with the
management company or the building manager room regarding the setting.
Technical fee : Costs for diagnosis, repair, adjustment, inspection
Parts fee : Costs for parts and auxiliary materials
Travel fee : Costs to dispatch engineers
[Handling of personal information at the assistance service]
"Cont" appears 10 seconds before the call is ended. Touching "Cont" once will extend
the call for approximately 1 minute. See pages 33 and 36.
Please read it carefully
As for how to use, maintenance, and fixing,
■
First, ask the vendor you purchased from.
Name of the dealer
Phone number: ( ) —
Purchase date:
Fill in the following form when purchasing the product.
It may come in handy later.
●
Product name
●
Item number
●
Failure status
Warranty period: One year from the purchase of the main unit
●
During the warranty period, the product is fixed at the installed site according to the
definitions in the warranty certificate.
* The repair cost consists of the following costs.
●
After the guaranteed period is expired, we will fix the product upon request if we judge
repair is feasible after diagnosis.
7 years
■
If you have problems and are not sure where to inquire, contact with our assistance service below.
Panasonic Eco Solutions Repair Service Site
From 9AM to 8PM,
Open 365 days a year
From 9AM to 8PM,
Open 365 days a year
FAX Toll free
Toll free
Toll free
Mobile/PHS OK
Toll
free
Mobile/PHS OK
You can skip an audio guidance by pressing
the dial
"8"
, and then
"8#"
on your phone after
the audio guidance begins.
(When the audio guidance still continues, try again after pressing the "*"dial.
When requesting a repair...
Security Intercom Model 1M Base Unit/
Model 3M Call Sub-base Unit
As specifically as possible
* Retaining period of the performance parts for repair
*The call may be disconnected in a few minutes when the line is busy depending on the line used (IP phone or "Hikari" phone).
*Above URL may not be displayed correctly depending on the used mobile phone.
Panasonic and its related companies shall use personal information of customers for answering questions and to provide
better repair support. The conversations between customers and the assistance service is recorded. We also ask you to notify
us of your phone number to call back. We properly manage personal information and we do not present or provide it to third
parties except for some special cases where there is due reason such as when outsourcing repair work. As for questions
regarding the handling of personal information, ask the assistance service you contacted.
Panasonic will retain the performance parts for repair (parts to
maintain the functionality) of this Security Intercom Model 1M
Base Unit/Model 3M Call Sub-base Unit for 7 years after the
production is discontinued.
If the problem is still not resolved after
checking "Troubleshooting" on pages 221
to 225, contact us with the date of
purchase and the information on the right.
Housing Facility and Building Material Support Site
INTRODUCTION
USUAL USAGE
SETTING ACCORDING TO
YOUR PREFERENCES
OPERATIONS AND MEASURES
WHEN ALARM GOES OFF
SECURITY ALARM SETTING
AND DISARMING
RECORD
MANAGEMENT
OTHER
For information on how to use and maintenance,
contact the following number
Contact the following number for repair
If the number on the left
is not available
If the number on the left
is not available
Panasonic Customer Assistance Service
Eco Solutions Repair Support Service Navidial