WARRANTY INFORMATION
55
PANASONIC
Digital Satellite Systems
Replacement Program
Matsushita Consumer Electronics Company (referred to as “Panasonic”) offers a customer support toll free
telephone number to assist you with information regarding your Panasonic Digital Satellite System. Our technical
representatives are available seven days a week (excepting holidays) to help you with installation, hook-up,
operational and service questions. To expedite this technical support, please have your model, serial number (on
the rear of the receiver) and date of purchase available when you call Panasonic’s toll free number:
1-888-PANA-DSS
(1-888-7161-377)
If you are experiencing a technical problem, (inclement weather and other factors may affect the quality of your
reception) our representatives will attempt to diagnose your problem(s) over the telephone. In the event that our
technical representative are unable to resolve your problem, Panasonic will repair your receiver or provide you
with a reconditioned replacement receiver by shipping it common carrier, as follows:
In-warranty* after sales support
Panasonic will repair or replace defective receivers that are in-warranty with a new or reconditioned receiver,
(inclusive of all labor and parts), free of charge, for the first ninety days after date of purchase. After the ninety
day period and up to the first year anniversary date of the purchase of the receiver, Panasonic will exchange, free
of charges, replacement parts for all defective parts. During this period of time the customer pays the current
labor rates to replace the defective parts. Panasonic will pay for all in-warranty shipping charges the first year
after date of purchase.
If your receiver qualifies for in-warranty service, Panasonic will arrange for a new or reconditioned replacement
receiver to be shipped by a common carrier Monday through Friday, within the 48 contiguous states, free of
charge. The Customer Support Replacement Program is not available in Hawaii and Alaska because of reception
problems due to the satellite location.
The replacement receiver will be reconditioned to factory specifications, and inspected before shipment. You
can keep this replacement in exchange for your original receiver. The original receiver must be returned to
Panasonic, using our self addressed label, along with a copy of your purchase receipt and a short description of
the problem. The remote control and access card should not be sent to us unless you are instructed to do so.
If you decide you want your original receiver repaired, Panasonic will repair the receiver and return it to you. The
repair time will be ten (10) business days. Carefully pack and seal your receiver in its original carton and packing
material, properly insure the receiver for its full value and prepay a reliable common carrier. The technical
representative will give you the mailing address. If you choose a replacement receiver, Panasonic will arrange to
have your original receiver picked up by a common carrier.
Out-of-warranty* after sales support
If your receiver is out-of-warranty and you choose the replacement program, you will receiver a new or
reconditioned receiver. You will be charged an inclusive rate for labor and parts for the repair of the original
receiver. Our technical representatives will inform you of the receiver replacement program’s repair rates. The
shipping charges related to the repair are not included in the repair rate. The shipping charges include; (a) the
common carrier delivery for the replacement receiver to you, (b) the shipping of the original receiver back to
Panasonic.
