16
Troubleshooting
User cannot use en-
rolled finger. (e.g. in-
jury) (continued)
TPM failure.
·
If you do not use “Advanced Security”, you can
still enter using the Windows password.
·
If you use “Advanced Security” with backup pass-
word, you can enter using the backup password.
·
If you use “Advanced Security” without backup
password, there is no other way to add a different
fingerprint. In this case we recommend either to
wait until your finger is usable again (e.g. the in-
jury heals), or to delete the passport (Use “De-
lete” wizard) and then reenroll new fingerprints.
Please note that in the latter case all your stored
secret data (passwords, “My Safe” encryption
keys) will be lost. To perform the delete operation
it is necessary to cancel the fingerprint verifica-
tion operation to get to the password dialog, then
enter your Windows log on password.
·
To access “My Safe”
If you did not perform the procedure in step
B
or it did not work, you can still access “My Safe”
by using the “My Safe” backup password.
If you use “Advanced Security” with TPM (Trusted
Platform Module) and TPM is broken, erased or dis-
abled, the “Advanced Security” will not work anymore.
If you do not use the “Advanced Security” backup
password, follow the instructions “Starting Over”. Oth-
erwise, if you use “Advanced Security” backup pass-
word, you can follow these steps:
A
Enter the “Enroll or Edit Fingerprints” wizard us-
ing the backup password.
B
Disable “Advanced Security” and finish.
C
After the TPM is repaired and enabled (or if you
only erased its contents) you can enter the “Enroll
or Edit Fingerprints” wizard again using your finger
and enable the “Advanced Security” with TPM again.
