Panasonic Warranty
Home Appliance 12 Month Warranty from Date of Purchase
1. Subject to the conditions of this warranty Panasonic or it
’s Authorised Service Centre will perform necessary
service on the product without charge for parts or labour, if in the opinion of Panasonic, the product is found to be
faulty within the warranty period. For Line Communications products (i.e. Cordless Phones, etc) the genuine
battery(s) has a 3 month warranty.
2. This warranty only applies to Panasonic products purchased in Australia and sold by Panasonic Australia or its
Authorised Distributors or Dealers and only where the products are used and serviced within Australia or it's
territories. Warranty cover only applies to service carried out by a Panasonic Authorised Service Centre and only
if valid proof of purchase is presented when warranty service is requested.
3.
This warranty only applies if the product has been installed and used in accordance with the manufacturer’s
recommendations (as noted in the operating instructions) under normal use and reasonable care (in the opinion of
Panasonic). The warranty covers normal domestic use only (also Clip & Trim Professional use) and does not
cover damage, malfunction or failure resulting from use of incorrect voltages, incorrect installation, accident,
misuse, neglect, build-up of dirt or dust, abuse, maladjustment of customer controls, mains supply problems,
thunderstorm activity, infestation by insects or vermin, tampering or repair by unauthorised persons (including
unauthorised alterations), exposure to abnormally corrosive conditions or any foreign object or matter having
entered the product.
4. This warranty does not cover the following items unless the fault or defect existed at the time of purchase:
(a) Cabinet Parts
(b) Microwave Oven cook plates.
(c) User replaceable Batteries
(d) Kneader mounting shaft unit and
from wear and tear in normal use
Heads, Cutters, Foils, Blades and other accessories.
(e) Noise or vibration that is considered normal
5. To claim warranty service, when required, you should:
Telephone Panasonic’s Customer Care Centre on 132600 or visit our website referred to below and use the
Service Centre Locator for the name/address of the nearest Authorised Service Centre.
Send or take the product to a Panasonic Authorised Service Centre together with your proof of purchase
receipt as a proof of purchase date. Please note that freight and insurance to and / or from your nearest
Authorised Service Centre must be arranged by you.
6. The warranties hereby conferred do not extend to, and exclude, any costs associated with the installation, de-
installation or re-installation of a product, including costs related to the mounting, de-mounting or remounting of
any screen, (and any other ancillary activities), delivery, handling, freighting, transportation or insurance of the
product or any part thereof or replacement of and do not extend to, and exclude, any damage or loss occurring
by reason of, during, associated with, or related to such installation, de-installation, re-installation or transit.
Panasonic Authorised Service Centres are located in major metropolitan areas and most regional centres of
Australia, however, coverage will vary dependant on product. For advice on exact Authorised Service Centre
locations for your product, please telephone our Customer Care Centre on 132600 or visit our website and use the
Service Centre Locator.
In addition to your rights under this warranty, Panasonic products come with consumer guarantees that cannot be
excluded under the Australian Consumer Law. If there is a major failure with the product, you can reject the product
and elect to have a refund or to have the product replaced or if you wish you may elect to keep the goods and be
compensated for the drop in value of the goods. You are also entitled to have the product repaired or replaced if the
product fails to be of acceptable quality and the failure does not amount to a major failure.
If there is a major failure in regard to the product which cannot be remedied then you must notify us within a
reasonable period by contacting the Panasonic Customer Care Centre. If the failure in the product is not a major
failure then Panasonic may choose to repair or replace the product and will do so in a reasonable period of time from
receiving notice from you.
THIS WARRANTY CARD AND THE PURCHASE DOCKET (OR SIMILAR PROOF OF PURCHASE)
SHOULD BE RETAINED BY THE CUSTOMER AT ALL TIMES
If you require assistance regarding warranty conditions or any other enquiries, please visit the
Panasonic Australia
website
www.panasonic.com.au
or
contact by phone on
132 600
If phoning in, please ensure you have your operating instructions available.
Panasonic Australia Pty. Limited
ACN 001 592 187 ABN 83 001 592 187
1 Innovation Road, Macquarie Park NSW 2113
www.panasonic.com.au
PRO-031-F01 Issue: 5.0 01-01-2011
