34 - Troubleshooting
Fault Checklist
Phenomena
Please confirm
W
ashing machine
Buttons do not work
•
After start, you can press the Start/Pause for switch over only
during washing. To change the programme, temperature, or
the content after rinsing start, please switch off the appliance
and then re-switch on it.
•
The child lock may be activated. (Page 25)
Door cannot be
opened
•
The door lock may be activated. (Page 20)
•
The child lock may be activated. (Page 25)
•
The water temperature or level may be too high.
Unusual odour
•
Rubber parts may give off a smell when you start using the
appliance, but the smell will go away over time.
W
ash
No water seen
during washing
•
The reason is that the amount of water used in washing is
less in a drum washing machine than in a pulsator washing
machine.
No water flows into
the appliance
•
The water tap may be turned off.
•
The water supply hose may be frozen.
•
The water supply may be disrupted.
•
The water supply filter may be clogged. (Page 33)
Water flows into but
is not stored in the
appliance
•
Do not open the door to pour water or hot water into the
drum; otherwise, the water may not be stored but drained
immediately.
•
When you restart the appliance, water drainage may occur.
Water flows into the
appliance mid-way
•
If the water level falls, water will be automatically replenished.
•
When the amount of the laundry is large, water may be
automatically replenished several times.
Water is drained
mid-way
•
If there is too much foam, water drain – water supply
operations may be conducted repeatedly to remove the foams.
(Detect foam)
Rinse/ spin
No water flows into
the appliance during
rinsing process.
•
If there is no water in the drum, the process will start from spin
drying; after the spin drying finishes, water is supplied.
•
If there is no water in the drum, the process will start from
water draining.
Rinsing process
begins before the
spin drying process
finishes
•
If the laundry leans to one side, the corrective rinsing process
will begin, to automatically correct the phenomenon of leaning
to one side.
During spin drying,
the drum stops and
rotates from time to
time
•
This is normal; the appliance has detected an unbalanced load
and is trying to correct it.
Foam and water
remain on the door
or the door seal
•
Although some foam and laundry washing water might remain
depending upon the state of the laundry and the amount
of detergent used, the performance of the rinsing step is
unaffected.
The spin drying step
starts and stops for
many times
•
This is normal; the spin drying step may be repeated but it will
be preformed quietly.
•
The laundry may be too light. If so, add one or two bath towels.
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