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Panasonic KX-VC500, User Manual

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Panasonic KX-VC500 User Manual Download Page 2

Introduction

Feature Highlights

DCE

*

1

DCE

*

1

Video camera

Display

Microphone

Router

Internet

Router

Microphone

Video camera

Display

*1 

DCE: Data Circuit-terminating Equipment

Lifelike Visual Communication

You can experience lifelike visual communication with smooth, high-quality video and clear stereo*

2

 sound.

*2 

If using 2 or more microphones, stereo output can be enabled through system settings (only when Boundary

Microphones are connected). (Page 66)

Simply Operated Visual Communication

You can easily begin a video conference call by pressing the KX-VC500’s One-Touch Connection button
followed by the Start button. (Page 28)

Home Electronics-style Remote Control Operation and Simple, Easy to

Understand Graphical User Interface

You can make settings and perform operations using familiar remote control operations and a simple, easy to
understand interface.

Stabilised Communication Quality

In periods of network congestion, automatic packet transmission rate quality control prevents packet loss to
maintain a video conference call’s image and sound quality. This allows visual communication with stabilised
communication quality even over an internet connection.

2

User Manual

Introduction

Summary of Contents for KX-VC500

Page 1: ... a Panasonic HD Visual Communication Unit Please read this manual carefully before using this product and save this manual for future use In this manual the suffix of each model number e g KX VC500EX is omitted unless necessary HD Visual Communication Unit ...

Page 2: ... easily begin a video conference call by pressing the KX VC500 s One Touch Connection button followed by the Start button Page 28 Home Electronics style Remote Control Operation and Simple Easy to Understand Graphical User Interface You can make settings and perform operations using familiar remote control operations and a simple easy to understand interface Stabilised Communication Quality In per...

Page 3: ...tained from MPEG LA LLC See http www mpegla com All other trademarks identified herein are the property of their respective owners Open Source Software Parts of this product use Open Source Software supplied based on the conditions of the Free Software Foundation s GPLs and or LGPLs and other conditions Relevant conditions apply to this software Therefore please read license information about GPLs...

Page 4: ...arty Conference 3 party Conference 4 party Conference 28 Calling from the Contact List 2 party Conference 3 party Conference 4 party Conference 31 Calling by Entering an IP Address 33 Calling from the Call History 35 Answering a Video Conference Call 37 Changing the Screen Layout 39 Changing the Screen Layout during a 2 party Video Conference Call 39 Changing the Screen Layout during a 3 party Vid...

Page 5: ... 70 Making Administrator Menu Settings 71 Logging in to the Administrator Menu 71 Making Language Settings 71 Making Encryption Settings 72 Making Software Update Settings 73 Updating Software 73 Making Screen Standby Settings 74 Making Administrator Password Settings 75 Performing System Initialisation 75 Making Local Site Settings 76 Registering a Local Site 76 Selecting a Local Site 77 Editing ...

Page 6: ...urce voltage of this unit is listed on the nameplate Only plug the unit into an AC outlet with the proper voltage If you use a cord with an unspecified current rating the unit or plug may emit smoke or become hot to the touch Do not connect the unit to the AC outlet AC extension cords etc in a way that exceeds the power rating of or does not comply with the instructions provided with the AC outlet...

Page 7: ...hands Danger of electric shock exists When disconnecting the unit grasp the plug instead of the cord Pulling on a cord forcibly can damage it and cause fire or electric shock During thunderstorms do not touch the unit and plug It may cause an electric shock Operating Safeguards Do not disassemble this unit Only qualified personnel should service this unit Disassembling the unit may expose you to d...

Page 8: ...unit to the type of electric power specified on the label affixed to the unit Confirm the type of electric power supplied to the installation site if necessary Battery The battery contains diluted sulfuric acid a very toxic substance If the battery leaks and the liquid inside spills on the skin or clothing immediately wash it off with plenty of clean water If the liquid splashes into eyes immediat...

Page 9: ...face Serious damage and or injury may result if the unit falls Allow 10 cm clearance around the unit for proper ventilation Do not place the unit in an area close to fire Doing so may cause fire Battery Be sure to use the specified type of batteries only Ensure that batteries are installed with correct polarity Incorrectly installed batteries can burst or leak resulting in spillage or injuries Thi...

Page 10: ...the microphone Cards might become unusable 8 Do not bring the device near items that emit electromagnetic waves or that are magnetised high frequency sewing machines electric welders magnets etc Doing so may result in static noise or damage 9 Keep the device at least 10 cm away from all walls If placed against a wall the device may not be able to ventilate properly which may lead to a system malfu...

Page 11: ...closure over the Network To ensure the security of private conversations only connect the unit to a secure network To prevent unauthorised access only connect the unit to a network that is properly managed Make sure all computers connected to the unit employ up to date security measures To prevent illegal access from the Internet activate a Firewall Privacy and Right of Publicity By installing and...

Page 12: ...e letter L or coloured RED Under no circumstances should either of these wires be connected to the earth terminal of the three pin plug marked with the letter E or the Earth Symbol How to replace the fuse Open the fuse compartment with a screwdriver and replace the fuse and fuse cover For users in the European Union only Information for Users on Collection and Disposal of Old Equipment and used Ba...

Page 13: ...essure level is 70 dB A or less according to EN ISO 7779 This equipment is not for use at video display work stations according to BildscharbV For users in Taiwan only WARNING This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Notice This product contains a CR coin lithium battery When dispo...

Page 14: ...t button Press to make or manually answer video conference calls Page 28 Page 37 End button Press to end a video conference call Power button Turns the power on and off Page 24 Status LED Shows the operational status of the KX VC500 Page 18 Home button Press to display the Home screen Page 25 One Touch Connection buttons LED lit Press to select a dial destination from up to 5 destinations displaye...

Page 15: ...era terminal Used to connect a second sub video camera with an HDMI cable for sharing video contents apart from the main video camera Page 52 RGB terminal Used to connect a computer for sending screens to participants Page 49 HDMI terminal Page 20 Used to connect to the display with an HDMI cable Component terminal Page 23 Used to connect to the display with a component video cable Audio Out L R j...

Page 16: ...lect a tone equaliser setting during a call Page 48 Press to mute the microphone during a call so that the other party cannot hear your voice Page 46 Press to display your contact list This can only be pressed from the Home screen Press to enter screen standby mode Page 18 Press to make or manually answer video conference calls Page 28 37 Press to move the cursor and select items Press to display ...

Page 17: ...her video conference call participants cannot hear you Page 46 LED Indicate the operational status of the Boundary Microphone Red on Microphone is muted Green on Transmitting Orange blinking in 1 second intervals Starting up Off No transmission in progress Note Up to 4 Boundary Microphones can be connected in cascade Contact your dealer for purchase information User Manual 17 Preparation ...

Page 18: ...deo Out On Off button is pressed the KX VC500 enters screen standby mode Video out to the display is suspended and the status LED turns off Screen standby mode ends when the KX VC500 or remote control is operated or when a video conference call is received Notice If screen standby mode ends and no image is visible check to see if the display or video camera s power saving settings are enabled Chec...

Page 19: ... It takes about 7 seconds to return from screen standby mode The length of time may vary depending on the type of display you are using User Manual 19 Preparation ...

Page 20: ...roprietary cable C Use only the included cable Push and turn the connector of the proprietary cable until it clicks If the connector does not click try reconnecting the cable with the top and bottom of the connector reversed General purpose microphone Connect the microphone to the Audio In L R jack on the back of the KX VC500 using the stereo pin plug cable D after amplifying the signal to line le...

Page 21: ...ry Microphones can be connected in cascade There are no separate terminals for input and output on the Boundary Microphones Also Boundary Microphones and general purpose microphones can be used simultaneously Note Make sure that the microphones are placed at least 1 m away from the display and speakers Do not connect more than 4 Boundary Microphones Doing so will cause all Boundary Microphones to ...

Page 22: ...re varies according to the level of surrounding and the number of microphones being used Place microphones accordingly referring to the following table Noise level Micro phone 40 dBsplA a quiet room 45 dBsplA a regular room 50 dBsplA a noisy room 1 approx 3 m approx 2 2 m approx 1 2 m 2 approx 2 8 m approx 1 5 m approx 1 m 3 approx 2 3 m approx 1 3 m 4 approx 2 m approx 1 1 m 22 User Manual Prepar...

Page 23: ... Place the speakers either side of the display as follows Microphone Main video camera Display Speaker Speaker Notice Place the speakers either side of the display If you place the display at the front of the room and the speakers at the back the microphone s left right spatial direction may be reversed and the orientation of the image and sound will not match on the other party s side Connecting ...

Page 24: ... Power button on the front of the KX VC500 The Power LED and all of the One Touch Connection button LEDs turn on Then the One Touch Connection button LEDs turn off the Status LED starts flashing blue slowly and the Home screen is displayed When the power is turned off the Power LED turns off 1 24 User Manual Preparation ...

Page 25: ...ll be shortened and ended with Remote Control ID Displays the remote control ID of the KX VC500 when it is set Page 68 Guide Displays operations you can perform with the remote control Status Indication The status of the KX VC500 is displayed with an icon Icon Status Microphone is muted LAN cable or peripheral connection error no connection device error etc Note If the MIC detection setting has be...

Page 26: ...ideo camera Unit Information Displays the KX VC500 s name IP address maximum bandwidth and encryption status Guide Displays operations you can perform with the remote control when performing features or changing settings Menu List Displays the various functions you can use and settings available to change Status Indication The status of the KX VC500 is displayed with an icon Page 25 26 User Manual...

Page 27: ...alls the icon is displayed on each site screen but not on your own image Also the icon is not displayed when the video conference call screen is not visible due to a layout change Video Image Displays the other party s video your own video or video from the secondary video input such as a computer display or a sub video camera Page 49 Page 52 Subscreen Depending on the screen layout your own video...

Page 28: ...rence call even if only one party ends the video conference call the rest of the parties will also be disconnected A video conference call will start with only the parties that answered the call For example if only one party answers a 4 party video conference call the video conference call will start as a 2 party video conference call Calling Using Speed Dial 2 party Conference 3 party Conference ...

Page 29: ...een is displayed 3 2 1 4 2 With the dial keys enter a One Touch Connection number 1 to 5 The information registered in the selected One Touch Connection number is displayed 3 Press Start to start the call You can also start the call pressing Enter 4 When you want to end the call press End The Home screen is displayed User Manual 29 Starting a Video Conference ...

Page 30: ...displayed 4 5 3 2 1 6 2 Select Contact List using and press Enter The contact list screen is displayed Note If you press G the contact list modification screen will be displayed and the entry can be modified Page 59 3 Press Y The speed dial screen is displayed Entries are displayed in speed dial number order 4 With the dial keys enter a speed dial number 1 to 99 5 Press Start to start the call 6 W...

Page 31: ...ical order of Group Site Note You can also open the contact list screen pressing Contact from the Home screen 3 Select the entry you want to call using You can switch the index tab back and forth using Index tabs in which no entries exist will be skipped Press a numeric button on the remote control to switch to the index tab assigned to that button as shown below Numeric button 1 2 3 4 5 6 7 8 9 0...

Page 32: ...4 Press Start to start the call 5 When you want to end the call press End The Home screen is displayed 32 User Manual Starting a Video Conference ...

Page 33: ... press R or G to switch the screen to that button s pre assigned screen to enter the IP addresses of multiple parties The screen displayed by each button depends on the screen currently in use Display 1 point 2 points 3 points Input screen 1 2 party Conference Input screen 2 3 party Conference Input screen 3 4 party Conference Input Screen Example When using Input screen 1 R The screen will be swi...

Page 34: ...hen entering the IP address by following the procedure below 1 Press B The contact list screen is displayed 2 Use to select the contact you want to refer to You can use to select the displayed tab Page 31 You can use the numeric buttons of the remote control to select the displayed tab Page 31 3 Press Enter The display returns to the input screen You cannot enter the IP address using the call hist...

Page 35: ...y video conference calls can be made using the outgoing call history If consecutive video conference calls are made to the same destination only the latest call will appear in the outgoing call history For video conference calls made using the contact list the contact name is displayed For video conference calls made by entering the IP address directly the IP address is displayed The IP address is...

Page 36: ...played In the outgoing call history if a party is registered in your contact list the contact name is displayed However when calling by entering an IP address even if the party is registered in your contact list their IP address is displayed When a contact in the incoming call history is newly added to your contact list the incoming call history will be updated to display the contact s information...

Page 37: ...call ring and a dialogue box is displayed When the caller is registered in the contact list the caller s group site is displayed When the caller is not registered the caller s IP address is displayed Operation with the Main Unit 1 Press Start The video conference begins 1 Operation with the Remote Control 1 Press Start You can also answer the video conference call by pressing Enter The video confe...

Page 38: ...When Automatic Answer is Set When a video conference call is incoming the call will be automatically answered after one ring and transmission then begins 38 User Manual Starting a Video Conference ...

Page 39: ...ty s image is displayed full screen and your own image is displayed in the upper right subscreen Layout 3 Your own image is displayed full screen 1 A B B A Layout 1 Layout 2 Layout 3 A Other Site B This Site Note You can press B R or G to switch the screen layout to that button s pre assigned layout B Other Site Layout 1 R Both Sites Layout 2 G This Site Layout 3 When using a secondary video sourc...

Page 40: ...ss Layout Layout 1 Image of Site 1 on the left and image of Site 2 on the right Layout 2 Image of Site 1 is displayed full screen and image of Site 2 is displayed in the upper right subscreen Layout 3 Image of Site 2 is displayed full screen and image of Site 1 is displayed in the upper left subscreen Layout 4 Your own image is displayed full screen 1 A B A B Layout 1 Layout 2 C B A Layout 4 Layou...

Page 41: ...n Layout Side by Side Layout 1 Site 1 2 Layout 2 Site 1 2 Layout 3 This Site Layout 4 Example When using Layout 2 B The screen layout will be switched to Layout 3 R The screen layout will be switched to Layout 4 G The screen layout will be switched to Layout 1 When using a secondary video source Page 49 Page 52 the screen layout cannot be changed User Manual 41 Changing the Screen Layout ...

Page 42: ...ayout Layout 1 The images are displayed as follows Site 1 upper left Site 2 bottom middle Site 3 upper right Layout 2 The images are displayed as follows Site 1 upper left Site 2 lower left Site 3 upper right This Site lower right Layout 3 The image of Site 1 is displayed full screen Layout 4 The image of Site 2 is displayed full screen Layout 5 The image of Site 3 is displayed full screen Layout ...

Page 43: ... 5 B D A C A B C A D B C 1 Image edges are trimmed and the image is centred Note You can press B R or G to switch the screen layout to that button s pre assigned layout The layout displayed by each button depends on the screen layout currently in use User Manual 43 Changing the Screen Layout ...

Page 44: ...Site Layout 6 Example When using Layout 3 B The screen layout will be switched to Layout 1 R The screen layout will be switched to Layout 2 G The screen layout will be switched to Layout 6 When using a secondary video source Page 49 Page 52 the screen layout cannot be changed 44 User Manual Changing the Screen Layout ...

Page 45: ...Pressing will decrease the volume of the other party s voice 3 After about 3 seconds the volume level bar disappears Note You can set the volume level of a video conference call before starting the call Page 62 After ending a video conference call the volume level returns to the volume level set before starting the call You cannot adjust the display s volume User Manual 45 A d j u s t i n g t h e ...

Page 46: ... the LED light on the Boundary Microphone Page 17 becomes red Make sure the colour of the LED changes Pressing MIC Mute again will unmute the microphone 1 Muting the Microphone Operation with the Boundary Microphone 1 Press the MIC Mute button An icon appears in the status display area of the screen Page 25 and the LED light on the Boundary Microphone Page 17 becomes red Make sure the colour of th...

Page 47: ...ced 1 Press Y Whisper Mode ON is displayed and noise reduction is enabled Pressing Y again will display Whisper Mode OFF and noise reduction is disabled Note You can set whether to enable noise reduction for a video conference call before starting the call Page 64 After a video conference call is finished the noise reduction setting returns to the value set before starting the call 1 User Manual 4...

Page 48: ... low pitched sounds are amplified Voice makes voices easier to hear when there is a high level of ambient noise Music makes sounds with a broad frequency such as music easier to hear 3 After about 3 seconds the tone control dialogue box disappears Note You can set the tone of a video conference call before starting the call Page 62 After a video conference call is finished the tone setting returns...

Page 49: ... monitor output to the back of the KX VC500 using a VGA cable Page 15 Make sure the cable used has the correct connector shapes to connect to both your computer and to the KX VC500 You can connect or disconnect the computer during a video conference call You can only display one computer s screen at a time The computer screen resolutions supported by the KX VC500 are VGA 640 480 SVGA 800 600 and X...

Page 50: ...ay their own computer s screen If a sub video camera is connected you can also switch to the sub video camera image by pressing Camera Sub Page 52 Only the party that pressed PC can perform this operation To return to displaying your computer s screen press PC While displaying your computer s screen you can switch to displaying the other party s image in Layout 1 by pressing B Page 39 Page 40 Page...

Page 51: ...button can perform this operation Note On the Home screen you can also display the computer s screen on your display by pressing PC While the computer s screen is displayed the KX VC500 will not enter screen standby mode To return to the Home screen press Camera Main User Manual 51 Displaying Other Video Sources ...

Page 52: ... Internet 1 DCE Data Circuit terminating Equipment Connecting the Sub Video Camera Connect a video camera to the back of the KX VC500 using an HDMI cable Page 15 You can connect or disconnect the sub video camera during a video conference call You can only display the image of one sub video camera at a time Only video cameras that can output 1080i resolution using HDMI can be used 52 User Manual D...

Page 53: ...y pressing PC Page 49 Only the party that pressed Camera Sub can perform this operation To return to displaying your sub video camera s image press Camera Sub While displaying your sub video camera s image you can switch to displaying the other party s image in Layout 1 by pressing B Page 39 Page 40 Page 42 However the other party cannot perform this operation and the other party cannot confirm if...

Page 54: ...ub video camera s image on your display by pressing Camera Sub While the sub video camera s image is displayed the KX VC500 will not enter screen standby mode To return to the Home screen press Camera Main 54 User Manual Displaying Other Video Sources ...

Page 55: ...ar after a black screen is displayed for about 1 second If you press R while the still image is being sent the image taken when you pressed R the second time is sent to other party s display again If the network has low bandwidth and a high rate of packet loss either it will take a long time to display a clear image or a blurred image will be displayed 3 Press G The display switches from the still...

Page 56: ...ction is not normally operating MIC displays the connection status of the Boundary Microphone only The connection status of general purpose microphones is not displayed If the MIC detection setting has been disabled through system settings the connection status of the Boundary Microphone will not be displayed Page 64 2 1 2 Press Back The display returns to the screen in use before the connections ...

Page 57: ...t displayed when communication is not occurring If Status is pressed twice during a video conference call you can press R to switch to the next screen That screen displays the IP address packet loss rate connection bandwidth resolution frame rate and field frequency for the 3 parties displayed under Site 1 Site 2 and Site 3 2 Press Back The display returns to the screen in use before the step 1 wa...

Page 58: ...g items for input Group Site Enter a name for the contact up to 24 characters Page 79 Speed Dial Enter a speed dial number 1 99 Multi Point Use to select No IP Address Enter an IP address If the IP address contains 1 or 2 digit numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 4 Press G A dialog...

Page 59: ...ontact list screen is displayed Note To continue entering another contact press B and repeat steps 3 5 6 Press Home The Home screen is displayed Editing Contact Information 1 Press Menu The Menu screen is displayed 2 Use to select Contact List and press Enter The contact list screen is displayed 3 Use to select the contact you want to edit You can use to select the displayed tab Page 31 You can us...

Page 60: ...ote To refer to the incoming call history press G 3 Use to select the single party entry you want to add as a contact and press B The contact list registration screen is displayed 4 Use to select the necessary items and input information Page 79 5 Press G A dialogue box to confirm the saving of settings is displayed 6 Use to select Yes and press Enter The outgoing or incoming call history screen i...

Page 61: ... is displayed Changing System Settings Note If a video conference call is received while data is being entered the data entry is interrupted and any unsaved data is lost Setting the Unit Name 1 Press Menu The Menu screen is displayed 2 Use to select Settings and press Enter The system settings screen is displayed 3 Use to select System Settings and press Enter The unit name setting screen is displ...

Page 62: ...ress Menu The Menu screen is displayed 2 Use to select Settings and press Enter The system settings screen is displayed 3 Use to select Network Settings and press Enter The network settings screen is displayed 4 Use to select the items you want to set and input the relevant data If the IP address contains 1 or 2 digit numbers enter these numbers as they are Do not enter like 001 Example The IP add...

Page 63: ... sample of the following items by pressing R Welcome Screen Vol Ringback Tone Vol Ring Tone Vol 5 Press G A dialogue box to confirm the saving of settings is displayed 6 Use to select Yes and press Enter The system settings screen is displayed 7 Press Home The Home screen is displayed Making Connection Settings 1 Press Menu The Menu screen is displayed 2 Use to select Settings and press Enter The ...

Page 64: ... the display resolution may be lower than when HD or Auto is selected If the field frequency is different between parties in a video conference call the maximum resolution will be HD even if you have specified Full HD When making a 3 party video conference call the main video camera will be automatically set to HD even if you have specified Full HD When making a 4 party video conference call the m...

Page 65: ...ew the setting information for the KX VC500 1 Press Menu The Menu screen is displayed 2 Use to select Settings and press Enter The system settings screen is displayed 3 Press The next page is displayed 4 Use to select System Info and press Enter The unit information screen is displayed Page 57 5 Press Home The Home screen is displayed Setting the Mic Position You can specify where a Boundary Micro...

Page 66: ...en is displayed Note If the manual settings screen is displayed proceed to step 6 5 Press B The manual settings screen is displayed 6 Use to select the Boundary Microphone you want to configure and press Enter 7 Use to select the Boundary Microphone s relative position Left side Sounds on left side are played Right side Sounds on right side are played Center Mono All sounds are played through both...

Page 67: ...t side Mic 2 Center Mono Mic 3 Left side Note Make some noise near the Boundary Microphone is displayed to indicate which Boundary Microphone picks up the noise is not displayed when the Boundary Microphone is mute is not displayed when multiple Boundary Microphones pick up the sound at the same time might be displayed by pressing the Mic Mute button when the Boundary Microphone is mute 8 Press G ...

Page 68: ...control ID ID1 default ID2 ID3 for the KX VC500 Check ID mismatch Use to select ON default or OFF When ON is selected if the KX VC500 receives a signal from a remote control that has an ID different from the one specified on the Home screen a warning is displayed Follow the procedures on the screen to change the remote control ID When OFF is selected even if the KX VC500 receives a signal from a r...

Page 69: ...e you are entering an IP address 1 Press Menu The Menu screen is displayed 2 Use to select Settings and press Enter The system settings screen is displayed 3 Press The next page is displayed 4 Use to select Network Test and press Enter The network test screen is displayed 5 Enter an IP address If the IP address contains 1 or 2 digit numbers enter these numbers as they are Do not enter like 001 Exa...

Page 70: ...agnosis ends Note If you do not press R the self diagnosis will automatically end after about 10 minutes 7 Press Home The Home screen is displayed Performing Remote Maintenance The following operation is for performing remote maintenance by your dealer After performing the operation you cannot use the KX VC500 until remote maintenance is finished However turning the power off and then back on canc...

Page 71: ...Please enter the administrator password that was set during installation If you forget the administrator password please contact your dealer 6 Use to select Login and press Enter The admin menu screen is displayed Making Language Settings 1 Login to the administrator menu Page 71 The admin menu screen is displayed 2 Use to select Language Setting and press Enter The language settings screen is dis...

Page 72: ...red against such actions 1 Login to the administrator menu Page 71 The admin menu screen is displayed 2 Use to select Encryption and press Enter The encryption settings screen is displayed 3 Use to select the following items for input Access mode Use to select Admin default or User When Admin is selected only the network administrator can change the encryption setting When User is selected any use...

Page 73: ...oxy server to see if there are updates for your software on start up If updates are available a dialogue box is displayed on the Home screen When OFF is selected the KX VC500 will not automatically look up the DNS server or proxy server to see if there are updates for your software on start up 4 Press G A dialogue box to confirm the saving of settings is displayed 5 Use to select Yes and press Ent...

Page 74: ...Manual If the checking downloading or installing of a software update fails an error message is displayed Press Enter to restart the system Please try the following a Check that the DNS server s IP address or the proxy server s IP address and proxy port are correct and then try updating the software again b If the above step is unsuccessful try updating the software again later The network may be ...

Page 75: ...in menu screen is displayed 2 Press The next page is displayed 3 Use to select Password Settings and press Enter The password settings screen is displayed 4 Use to select the following items and enter a password 4 10 digits Current password Enter the current password default 00000000 New password Enter the new password Retype new password Enter the new password again Note Please change the default...

Page 76: ...ertain basic network settings Registering a Local Site 1 Press Menu The Menu screen is displayed 2 Use to select Select local site and press Enter The select local site screen is displayed 3 Use to select Not Registered and press B The local site settings screen is displayed 4 Use to select the following items for input Local site name Enter a name for the local site IP Address Enter an IP address...

Page 77: ...played Note When you select a local site the name entered in Local site name is displayed instead of the unit name in the unit information If you turn the power off and then back on the local site is returned to the default site To return to the default site turn off the power and then turn it back on or use the following procedure 1 Repeat steps 1 2 2 Use to select the currently selected local si...

Page 78: ...en is displayed Deleting Local Site Information 1 Press Menu The Menu screen is displayed 2 Use to select Select local site and press Enter The select local site screen is displayed 3 Use to select the local site you want to delete 4 Press R A dialogue box to confirm deletion is displayed 5 Use to select Yes and press Enter The select local site screen is displayed 6 Press Home The Home screen is ...

Page 79: ...ge that can be input depends on which language is selected through system settings Press the indicated button repeatedly to cycle through the characters and numbers assigned to that button until the character you want to input is displayed If you want to input another character using the same button press to move the input cursor to the right User Manual 79 I n p u t Input ...

Page 80: ...aracter 2 Eastern Europe Mode Number Mode 1 1 1 1 1 1 ABCabc2 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁÂ ÃÄÅÆBC Ç2 2 DEFdef 3 3 GHIghi4 4 JKLjkl5 5 MNOmno6 6 PQRSpqr s7 7 TUVtuv8 8 WXYZwxy z9 9 0 Space 0 _ 1 abcABC2 defDEF3 ghiGHI4 jklJKL5 JKLjkl5 jklJKL5 mnoMNO6 pqrsPQR S7 tuvTUV8 wxyzWXY Z9 0 Space 0 Space 0 Space 0 Space 0 Space _ _ _ _ _ _ DEÈÉÊËF deèéêëf3 deèéêëfD EÈÉÊËF3 GHIÍghií4 ghiíGHIÍ4...

Page 81: ...rope Mode Number Mode 1 1 1 1 1 1 AÄBCaäb c2 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁÂ ÃÄÅÆBC Ç2 2 DEFdef 3 3 GHIghi4 4 JKLjkl5 5 MNOÖmn oö6 6 PQRSßpq rsß7 7 TUÜVtuüv 8 8 WXYZwxy z9 9 0 Space 0 _ 1 aäbcAÄB C2 defDEF3 ghiGHI4 jklJKL5 JKLjkl5 jklJKL5 mnoöMNO Ö6 pqrsßPQR Sß7 tuüvTUÜV 8 wxyzWXY Z9 0 Space 0 Space 0 Space 0 Space 0 Space _ _ _ _ _ _ DEÈÉÊËF deèéêëf3 deèéêëfD EÈÉÊËF3 GHIÍghií4 ghiíGHI...

Page 82: ...1 1 1 1 1 AÀÂÆBC Çaàâæbc ç2 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁ ÃÄÅÆBC Ç2 2 DEÈÉÊËF deèéêëf 3 3 GHIÎÏghiîï 4 4 JKLjkl5 5 MNOÔŒ mnoôœ6 6 PQRSpqr s7 7 TUÙÛÜVt uùûüv8 8 WXYZwxy z9 9 0 Space 0 _ 1 aàâæbcçA ÀÂÆBCÇ2 deèéêëfD EÈÉÊËF3 ghiîïGHIÎÏ 4 jklJKL5 JKLjkl5 jklJKL5 mnoôœM NOÔŒ6 pqrsPQR S7 tuùûüvTU ÙÛÜV8 wxyzWXY Z9 0 Space 0 Space 0 Space 0 Space 0 Space _ _ _ _ _ _ DEÈÉÊËF deèéêëf3 deèéêëfD ...

Page 83: ...ode Number Mode 1 1 1 1 1 1 AÀBCaàb c2 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁÂ ÃÄÅÆBC Ç2 2 DEÈÉFde èéf 3 3 GHIÌghiì4 4 JKLjkl5 5 MNOÒÓm noòó6 6 PQRSpqr s7 7 TUÙVtuùv 8 8 WXYZwxy z9 9 0 Space 0 _ 1 aàbcAÀB C2 deèéfDEÈ ÉF3 ghiìGHIÌ4 jklJKL5 JKLjkl5 jklJKL5 mnoòóMN OÒÓ6 pqrsPQR S7 tuùvTUÙV 8 wxyzWXY Z9 0 Space 0 Space 0 Space 0 Space 0 Space _ _ _ _ _ _ DEÈÉÊËF deèéêëf3 deèéêëfD EÈÉÊËF3 GHIÍghií4...

Page 84: ...ode Number Mode 1 1 1 1 1 1 AÁBCaáb c2 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁÂ ÃÄÅÆBC Ç2 2 DEÉFdeé f 3 3 GHIÍghií4 4 JKLjkl5 5 MNÑOÓm nñoó6 6 PQRSpqr s7 7 TUÚÜVtu úüv8 8 WXYZwxy z9 9 0 Space 0 _ 1 aábcAÁB C2 deéfDEÉ F3 ghiíGHIÍ4 jklJKL5 JKLjkl5 jklJKL5 mnñoóMN ÑOÓ6 pqrsPQR S7 tuúüvTUÚ ÜV8 wxyzWXY Z9 0 Space 0 Space 0 Space 0 Space 0 Space _ _ _ _ _ _ DEÈÉÊËF deèéêëf3 deèéêëfD EÈÉÊËF3 GHIÍghií4...

Page 85: ...e 1 1 1 1 1 1 AÁÄBCaá äbc2 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁÂ ÃÄÅÆBC Ç2 2 DEÈÉËFd eèéëf 3 3 GHIÍÏghiíï 4 4 JKLjkl5 5 MNOÓÖm noóö6 6 PQRSpqr s7 7 TUÚÜVtuú üv8 8 WXIJYZw xijyz9 9 0 Space 0 _ 1 aáäbcAÁÄ BC2 deèéëfDE ÈÉËF3 ghiíïGHIÍÏ 4 jklJKL5 JKLjkl5 jklJKL5 mnoóöMN OÓÖ6 pqrsPQR S7 tuúüvTUÚ ÜV8 wxijyzWX IJYZ9 0 Space 0 Space 0 Space 0 Space 0 Space _ _ _ _ _ _ DEÈÉÊËF deèéêëf3 deèéêëfD EÈÉÊË...

Page 86: ...urrently selected Deleting an Input Character Press Y to delete an input character The character deleted depends on the position of the cursor If the cursor is to the right of the last character in the line the last character will be deleted If the cursor is within a line of characters the character to the right of the cursor will be deleted Inserting Characters Use to move the cursor to the posit...

Page 87: ...Control Batteries For users in Taiwan only 1 Open the cover 2 Take out the R6 AA batteries 3 Insert new batteries R6 AA dry cell minus side first then close the cover User Manual 87 M i s c e l l a n e o u s Miscellaneous ...

Page 88: ...st clean it with a neutral household cleaning agent using a well wrung damp cloth Then wipe down the unit with a dry soft cloth Do not use the following when cleaning the unit They may cause unit discolouration or damage Petroleum Scouring powder Alcohol Thinner Benzene Wax Hot water Powder soap If using a chemically treated cleaning cloth be sure to follow all accompanying directions and warnings...

Page 89: ...ay and select the input that the KX VC500 is connected to The KX VC500 is in screen standby mode Pushing a button on the KX VC500 or the remote control or receiving a video conference call will end standby mode and the display will return Note The network administrator can set the length of time until the KX VC500 enters screen standby mode Page 74 When connecting a device equipped with HDCP High ...

Page 90: ...ception range Page 14 The remote control ID differs between the KX VC500 and the remote control Change the settings so that the remote control ID of the KX VC500 and the remote control match Perform the following procedure 1 Press Home on the KX VC500 The Home screen is displayed Check the remote control ID of the KX VC500 Page 25 Note If the remote control ID is not displayed on the Home screen c...

Page 91: ... then contact your network administrator or dealer Page 57 There is not enough bandwidth During a 4 party video conference call at least 1 5 Mbps of bandwidth is required Change the Max Bandwidth setting to a value of 2 0Mbps or higher Page 63 There may be a problem with your communication lines Contact your dealer The maximum bandwidth changes during a video conference call The maximum bandwidth ...

Page 92: ...on lines Contact your dealer The sound cuts out You are too far from a microphone Speak close to a microphone The microphone or KX VC500 is being moved during a video conference call Do not move the KX VC500 or the microphone during a video conference call The microphone is being obstructed During the video conference call do not block the microphone with your hand or other object There may be a p...

Page 93: ...ition speakers on either side of the display When the MIC position is set automatically if the other party places the display at the front of the room and the speakers at the back the microphone s left right spatial direction may be reversed and the orientation of the image and sound will not match The MIC positions set manually by the other party are incorrect Ask the other party to confirm the m...

Page 94: ...ty Delete unneeded contacts Page 59 Invalid IP Address The format of the entered IP address is invalid Enter the IP address correctly in the format XXX XXX XXX XXX decimal values separated by periods For values of only 1 or 2 digits enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 Multicast or broadcas...

Page 95: ...e sure that all devices on the network have unique IP addresses assigned Cooling Fan Malfunction Please turn off the system and call for service The CPU cooling fan within the device has stopped Quickly turn off the power Contact your dealer Check main camera setting Check camera Set the main camera HDMI output to 1080i Safe mode If is pressed the system enters safe mode after restart A standard d...

Page 96: ... the call will be disconnected Call failed due to software version mismatch A video conference call to an incompatible device was attempted Check the other party s device Video conference calls cannot be made to devices other than a Panasonic KX VC500 A video conference call to a KX VC500 with an incompatible software version was attempted Check the software version of all parties Update the KX VC...

Page 97: ... of the remote control contact your dealer If multiple remote controls with assigned IDs will be used close together or if you do not want this message to be displayed select OFF for Check ID mismatch Page 68 The IP Address is invalid Please enter a valid IP Address The IP address contains an invalid value Enter the IP address correctly The correct format is XXX XXX XXX XXX dotted format decimal n...

Page 98: ...t time If you select No the call is disconnected Miscellaneous Problem Cause and Solution Safe Mode is displayed on the screen A standard definition 640 480p 720 480p video camera signal has been detected Disconnect the video camera from the KX VC500 and reset the KX VC500 by turning off its power then turning it back on Check to make sure the video camera s resolution is set to HD 1920 1080i and ...

Page 99: ...od Stereo Monaural 1 Transmission Call Control SIP Other AV QoS Call Control Encrypted Transmission AES External Interface Video Inputs HDMI Camera 2 RGB PC 1 Switchable 3 inputs Video Output HDMI 1 RCA Component 1 Audio Input Boundary Microphone port 1 RCA Stereo 1 Audio Output RCA Stereo 1 Audio output to display is via HDMI Network RJ45 port 1 Other Camera Control RS 232C Serial Port 1 Maintena...

Page 100: ...setting 71 LED Patterns 18 Local Site setting 76 M Making a Video Conference Call 28 Mic Position setting 65 Microphones 21 Muting the Microphone 46 N Network Test performing 69 Network setting 62 Noise reduction 47 O Optional Accessory 17 P Part Names and Usage 14 Ports Main Unit 15 Privacy 11 Protecting Information 11 R Remote Control setting 68 Remote Maintenance performing 70 Right of Publicit...

Page 101: ...User Manual 101 Notes ...

Page 102: ...ent of Panasonic System Networks Co Ltd Panasonic System Networks Co Ltd 2010 KK1010KU0 1 62 4 chome Minoshima Hakata ku Fukuoka 812 8531 Japan For EU only Hagenauer Strasse 43 65203 Wiesbaden Germany For information of Compliance with EU relevant Regulatory Directives Contact Panasonic Testing Centre Panasonic Services Europe a Division of Panasonic Marketing Europe GmbH Winsbergring 15 22525 Ham...

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