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Document Version 3.0 2010/07

Subscriber’s Manual

Voice Processing System

Model No.

KX-TVM50

KX-TVM200

Thank you for purchasing a Panasonic Voice Processing System.
Please read this manual carefully before using this product and save this manual for future use.

KX-TVM50/KX-TVM200: Version 3.0 (Main Software Version 3.00 or later)

Summary of Contents for KX-TVM50

Page 1: ...ing System Model No KX TVM50 KX TVM200 Thank you for purchasing a Panasonic Voice Processing System Please read this manual carefully before using this product and save this manual for future use KX T...

Page 2: ...ou how to send messages to other people in your office and to outside parties 5 Other Features This section introduces the many advanced features offered by the VPS 6 DPT Feature Programming for KX TD...

Page 3: ...8 5 Other Features 29 5 1 Call Transfer 29 5 2 Incomplete Call Handling 30 5 3 Assigning Your Covering Extension 31 5 4 Interview Mailbox 32 5 5 Message Reception Mode 33 5 6 Personal Group Distributi...

Page 4: ...ur Extension for Voice Mail Transfer 58 7 APT DPT Feature Programming for KX TA KX TD and KX TE Series PBXs 59 7 1 Programming Your Extension for LCS 59 7 2 Programming Your Extension for Conversation...

Page 5: ...ith the VPS Once you know this information you are ready to use the VPS Using the VPS There are two ways to use the VPS you can be either a subscriber or a caller A subscriber is a VPS user who has hi...

Page 6: ...shown in this manual are for when operating the VPS by following audible prompts Operations necessary to operate the VPS using VM Menu will vary slightly from these instructions If too many subscribe...

Page 7: ...2 Enter the extension number of the VPS 3 6 4 and your mailbox number 5 Enter your password then You can skip this step if your mailbox has no password Note When following audible prompts only if Aut...

Page 8: ...d by callers when you are on another call A common example might be This is name I m on another call right now After Hours Greeting Heard by callers when the VPS is in night mode A common example migh...

Page 9: ...e Your Subscriber Name Recording the Owner s Name Your Subscriber Name 1 State your name after the tone 2 1 to end recording 3 2 to accept 4 Go to Recording Your Greeting Messages Recording Your Greet...

Page 10: ...ot be available see 5 10 Personal Greetings for Caller ID 5 Temporary Greeting 4 Follow the prompts as necessary 1 to change the greeting 3 to delete the selected greeting The greeting will be deleted...

Page 11: ...reeting in step 8 If you go on hook without accepting your new greeting it will not be saved Document Version 3 0 2010 07 Subscriber s Manual 11 2 3 Changing or Deleting Your Personal Greeting Message...

Page 12: ...ing obvious number combinations If you forget your password have your System Administrator or System Manager clear your password You may then set a new one 1 Log in to your mailbox See 2 1 Logging in...

Page 13: ...Dialling by Name feature After entering the first few letters of your name the VPS will announce the names of VPS subscribers whose names share those same letters and the caller can select your name...

Page 14: ...mated Attendant Service You can call an extension by dialling the desired extension number when guided If the called party does not answer the VPS can offer you other options such as leaving a message...

Page 15: ...9 2 Accesses Owner s Name You can record an Owner s Name by entering this command Document Version 3 0 2010 07 Subscriber s Manual 15 2 6 Common Service Commands and Navigation Commands...

Page 16: ...ack a message the VPS can also announce the message s envelope the date and time of the message and the message sender s information 1 Log in to your mailbox See 2 1 Logging in to Your Mailbox if nece...

Page 17: ...the confirmation message is played press 1 to delete the message 3 Recover this message 4 Reply to this message 5 1 Rewind during playback only 6 1 Fast forward skip envelope during playback only 7 Tr...

Page 18: ...leted messages can be recovered before then by pressing 3 during or after playback A Bookmark allows you to set a point in a message that you can jump to quickly during playback see 5 20 Bookmarks You...

Page 19: ...e desired message See 3 1 Playing Messages if necessary Only new and old messages can be replied to To reply to a deleted message recover the message first see 5 21 Recovering Deleted Messages 2 4 dur...

Page 20: ...make the message private 2 to continue 14 1 to request a receipt 2 to continue 15 Go on hook Note Auto Receipt is not enabled by default For more information consult your System Administrator New urge...

Page 21: ...4 2 to accept 5 1 to transfer the message without recording your comments then go to step 8 2 to record your comments 6 Record your comments after the tone 7 1 to end recording 8 2 to accept 9 Go on h...

Page 22: ...programmed outside telephone number assigned as a Caller ID number Ask your System Administrator what telephone number you should dial in order to access the VPS remotely The number of rings you hear...

Page 23: ...d outside parties see 4 3 External Message Delivery There are several ways to determine the recipients of your messages You can specify recipients by Mailbox number or subscriber name specifies an ind...

Page 24: ...See 2 1 Logging in to Your Mailbox if necessary 2 2 3 Go to Specifying the Recipients by Number or Specifying the Recipients by Name Dialling by Name Specifying the Recipients by Number 1 Enter one of...

Page 25: ...enter 5 the message will be delivered on March 5 9 2 to accept 10 1 to make the message urgent 2 to continue 11 1 to make the message private 2 to continue 12 1 to request a receipt 2 to continue 13 G...

Page 26: ...ilbox by the System Administrator or System Manager If you have any difficulties using this feature consult your System Administrator Sending an External Delivery Message 1 Log in to your mailbox See...

Page 27: ...If today is February 16 and you enter 5 the message will be delivered on March 5 4 Go to Recording Your Message Recording Your Message 1 1 to request a receipt 2 to continue 2 2 to accept 3 Record yo...

Page 28: ...layed back 4 2 to reply To end the call press then go on hook to finish 5 Record a reply 6 1 to end recording 7 2 to accept 8 1 to make the message urgent 2 to continue 9 1 to make the message private...

Page 29: ...you have made for Incomplete Call Handling for No Answer Beeper Access The VPS will prompt the caller to enter his or her telephone number then will send the caller s telephone number to your beeper...

Page 30: ...ller s telephone number to your beeper so you can return the call To use this feature Notification Schedule setting for your mailbox is required For more information consult your System Administrator...

Page 31: ...he dialling key that transfers your callers to your Covering Extension If you assign the Transfer to Operator option in your Personal Custom Service to a dialling key callers who press that dialling k...

Page 32: ...hen repeat this step 3 to skip to the previous question then repeat this step 4 to select a specific question Enter the question number and then repeat this step 4 Record the question 5 1 to end recor...

Page 33: ...ur extension is a Logical Extension i e your mailbox receives your calls automatically perhaps because you do not have your own telephone for regular use 1 Log in to your mailbox See 2 1 Logging in to...

Page 34: ...Lists one by one or all at once 1 Log in to your mailbox See 2 1 Logging in to Your Mailbox if necessary 2 3 4 3 Enter the desired Personal Group Distribution List number 1 4 4 3 to delete a group mem...

Page 35: ...re an extension number simply enter the extension number then go to step 7 6 Enter the outside telephone number including area code if needed To insert a pause or special command in the middle of the...

Page 36: ...Message Waiting Lamp Notification On Off 1 Log in to your mailbox See 2 1 Logging in to Your Mailbox if necessary 2 5 1 3 1 to enable disable lamp notification 4 Go on hook Note Displaying the number...

Page 37: ...elephone numbers Caller telephone numbers can then be sent to your beeper This feature may be disabled for your mailbox 7 2 to accept 8 1 if the assigned number is a telephone number 2 if the assigned...

Page 38: ...n your mailbox you can receive notification by e mail The recorded message can also be added to the e mail as an attachment Consult your System Administrator for more information 38 Subscriber s Manua...

Page 39: ...ing in to Your Mailbox if necessary 2 3 1 4 3 Enter the personalised greeting number 1 4 4 1 to change the greeting then go to step 4 Recording a Personalised Greeting for the First Time 3 to delete t...

Page 40: ...umber 2 to keep the number and announce the next number then repeat this step 8 Go on hook when finished Note In order for this feature to function properly your PBX must be able to receive Caller ID...

Page 41: ...es 1 Log in to your mailbox See 2 1 Logging in to Your Mailbox if necessary 2 3 5 2 3 1 to change the Caller ID number then go to step 4 Assigning Caller ID Numbers and Recording Names 2 to change the...

Page 42: ...lephone s handset You can speak to the caller by pressing a customised button on your telephone Note This feature is only available with Panasonic KX T series PBXs using APT or DPT Integration For mor...

Page 43: ...consult your System Administrator Two way Record TWR and Two way Transfer TWT are only available with Panasonic KX T series PBXs using APT or DPT Integration For more information consult your System...

Page 44: ...x You must program your extension before you can use this feature For KX TDE and KX TDA series PBXs see 6 3 Programming Your Extension for Voice Mail Transfer For KX TA KX TE and KX TD series PBXs see...

Page 45: ...x See 2 1 Logging in to Your Mailbox or 3 4 Remote Access if necessary 2 3 6 3 1 to change telephone number 1 2 to change telephone number 2 If you have already set a telephone number and wish to chan...

Page 46: ...ide calls 7 Enter the outside party s telephone number including area code if needed 8 2 to accept 9 Go on hook Note This feature is only available with Panasonic KX T series PBXs using DPT Integratio...

Page 47: ...e it press 1 before continuing 3 Enter the outside line access number needed for making outside calls 4 Enter the outside party s telephone number 32 digits max including area code if needed 5 2 to ac...

Page 48: ...umber 1 2 to change telephone number 2 If you have already set a telephone number and wish to change it press 1 after selecting telephone number 1 or 2 4 Enter your outside telephone number 20 digits...

Page 49: ...age Automated Attendant Service The VPS will prompt the caller to dial an extension number in order to speak with someone else Intercom Paging The VPS will page you using the Intercom Paging feature o...

Page 50: ...necessary 2 3 8 1 3 1 to select the No DTMF Input Operation 4 1 5 1 for message recording 2 to disconnect the caller 3 for disconnect the caller after hours message recording for all other times 6 2 t...

Page 51: ...change the setting 2 to accept the current setting then go on hook to finish 3 to cancel turn off the Timed Reminder then go on hook to finish 4 Enter the desired time then For example To enter 5 00...

Page 52: ...nt in a specific message later You can set one bookmark for each message in your mailbox if you set a new bookmark the old one is deleted To Set the Bookmark press 2 4 while listening to a message To...

Page 53: ...deleted it is retained until the end of the day then it will be permanently deleted Deleted messages can be recovered after which they will be treated as old messages To Recover a Deleted Message pre...

Page 54: ...to make more recording time in your mailbox available The amount of recording time that remains when you hear the Mailbox Capacity Warning depends on how your mailbox is configured This feature may be...

Page 55: ...ssword This password prevents others from activating the LCS feature and listening to your messages as they are being left Note For KX TDE and KX TDA series PBXs the term Live Call Screening Password...

Page 56: ...ed message is played through the built in speaker of the extension The default mode is hands free 1 Enter Personal Programming While on hook press the PROGRAM button Display changes to PT PGM Mode 2 E...

Page 57: ...tton 3 Press 91 Screen output 2WAY Xfr 4 Enter a Voice Mail extension number Screen output 2WAY Xfr _ _ _ _ _ _ The Voice Mail extension number you entered 5 Press the STORE button 6 Press the PROGRAM...

Page 58: ...T PGM Mode 2 Press the Flexible CO or DSS BLF button that you want to assign as the VTR button 3 Press 94 Screen output VTR 4 Enter a Voice Mail extension number Screen output VTR _ _ _ _ _ _ The Voic...

Page 59: ...PITS Programming a While on hook press the PROGRAM button or set the MEMORY switch to PROGRAM b Enter 99 This step is not needed for KX TE and KX TA PBXs The display changes to PT PGM Mode 2 Press the...

Page 60: ...elow 1 Lift the handset or press the SP PHONE button 2 Enter the feature number KX TD 799 KX TE and KX TA 77 3 Enter the password 000 999 KX TE and KX TA PBXs users must then enter You will hear a con...

Page 61: ...TD88 CN 71 KX TD612 11 KX TE and KX TA 11 For Private mode KX TD500 72 KX TD1232 KX TD816 G SL NE FR E AL 12 KX TD1232 KX TD816 CE JT SA NL SP NZ RU PD 12 KX TD1232 KX TD816 C BX HK X X BR DBX ML BXDD...

Page 62: ...rogramming mode press the PROGRAM button or set the MEMORY switch to SET Two way Transfer TWT Button Assignment Follow the procedure below to assign a TWT button on your extension 1 Enter PITS Program...

Page 63: ...wish to assign as the VTR button 3 Enter the programming number KX TD500 8 KX TD1232 KX TD816 G SL NE FR E AL 82 KX TD1232 KX TD816 CE JT SA NL SP NZ RU PD 82 KX TD1232 KX TD816 C BX HK X X BR DBX ML...

Page 64: ...Message 1 1 Previous Message 1 2 Next Message 2 Pause Restart While listening only 2 3 Message Envelope 3 Recover Message 5 Rewind While listening only 6 Fast Forward While listening only 8 Volume Up...

Page 65: ...4 Beeper Access 5 Set Transferring to Custom Service 6 Operator 7 Return to AA Service Top Menu Incomplete Handling Status For Busy 1 Leaving a Message 2 Covering Extension 3 Intercom Paging 4 Beeper...

Page 66: ...revious Menu 0 Help Switch to Prompts Main Menu 4 1 Also available with VM Menu 2 If pressed while in Subscriber Service you will be prompted to enter the desired mailbox number 3 If pressed while in...

Page 67: ...Your Subscriber Name 13 Changing Personal Group Distribution List Names 34 Changing Your Password 9 12 Commands Changing the Current VPS Service 14 Recording Messages 14 When Using VM Menu 14 When Us...

Page 68: ...g Your Extension for LCS KX TA KX TD and KX TE Series 59 KX TDE and KX TDA Series 55 Programming Your Extension for Voice Mail Transfer KX TA KX TD and KX TE Series 63 KX TDE and KX TDA Series 58 Prom...

Page 69: ...g Lamp Notification On Off 36 Two way Recording TWR Button Assignment KX TA KX TD and KX TE Series 62 KX TDE and KX TDA Series 57 Two way Transfer TWT Button Assignment KX TA KX TD and KX TE Series 62...

Page 70: ...70 Subscriber s Manual Document Version 3 0 2010 07 Notes...

Page 71: ...Document Version 3 0 2010 07 Subscriber s Manual 71 Notes...

Page 72: ...tem Networks Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic System Networks Co Ltd Panasonic Syste...

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