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Panasonic KX-TVM200, Installation Manual

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Panasonic KX-TVM200 Installation Manual Download Page 229

7.6 Troubleshooting

Installation Manual

229

Unable to access to 
Operator 1

•

Improper setting of the 
operator extension number.

•

Adjust the operator extension 
number to that of the 
connected PBX (see 
"Operator's Extension" in 
2.4.3 Parameters in the 
Programming Manual).

Unable to make 
reconnection when the line 
is busy.

•

Improper setting of the busy 
signal reconnection 
procedure.

•

Adjust the busy signal 
reconnection procedure to 
that of the connected PBX 
(see "Reconnect Sequence on 
Busy" in 2.5.4 Parameters in 
the Programming Manual).

Unable to make a no-
response reconnection.

•

Improper setting of the no-
response reconnection 
procedure.

•

Adjust the no-response 
reconnection procedure to 
that of the connected PBX 
(see "Reconnect Sequence on 
No Answer" in 2.5.4 
Parameters in the 
Programming Manual).

Unable to generate a call 
waiting tone from the VPS.

•

Improper setting of sequence. •

Adjust the Call Waiting 
sequence to that of the 
connected PBX (see "Call 
Waiting Sequence" in 2.5.4 
Parameters in the 
Programming Manual).

Unable to make an Intercom 
Paging for groups.

•

Improper setting of the 
Intercom Paging access 
code.

•

Adjust the Intercom Paging 
access code to that of the 
connected PBX (see "Paging 
Code" in 2.5.4 Parameters in 
the Programming Manual).

PROBLEM

PROBABLE CAUSE

POSSIBLE SOLUTION

Summary of Contents for KX-TVM200

Page 1: ...ank you for purchasing a Panasonic Voice Processing System Please read this manual carefully before using this product and save this manual for future use KX TVM50 KX TVM200 Version 1 0 Voice Processing System Installation Manual ...

Page 2: ...al cards KX TVM50 KX TVM200 Model Description Main Unit KX TVM50 Voice Processing System Optional Cards KX TVM502 2 Port Hybrid Expansion Card KX TVM524 Memory Expansion Card KX TVM594 LAN Interface Card KX TVM296 Modem Card Model Description Main Unit KX TVM200 Voice Processing System Optional Cards KX TVM204 4 Port Digital Expansion Card KX TVM296 Modem Card ...

Page 3: ...re condensation high temperatures more than 40 vibration and direct sunlight Mount the unit on a stable wall surface Do not mount the unit inside of a separate enclosure unless it is properly ventilated Mount the unit on a surface that is flat and free of obstructions so that the openings on the back of the unit will not be blocked Do not block the vent slots and openings located on all sides of t...

Page 4: ... a battery use only the same battery type or an equivalent recommended by the battery manufacturer Regarding removing or replacing a battery in the circuit board consult your dealer For users in Finland Norway and Sweden This unit may only be installed in a room or space with restricted access and equipotential bonding must be applied For information on earthing refer to 2 11 Frame Earth Connectio...

Page 5: ...ON PRIOR TO RELOCATING THE EQUIPMENT AND RECONNECT THE POWER FIRST TO PREVENT FIRE OR ELECTRICAL SHOCK DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE THIS UNIT IS EQUIPPED WITH AN EARTHING CONTACT PLUG FOR SAFETY REASONS THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHING CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO REGULATIONS THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE ENSURE TH...

Page 6: ... TVM50NE KX TVM200NE are in compliance with the essential requirements and other relevant provisions of Radio Telecommunications Terminal Equipment R TTE Directive 1999 5 EC Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting Contact Panasonic Services Europe GmbH Panasonic Testing Centre Winsbergring 15 22525 Hamburg F R G...

Page 7: ... this product may be found on the label affixed to the side of the unit You should note the serial number of this unit in the space provided and retain this manual as a permanent record of your purchase to aid in identification in the event of theft MODEL NO SERIAL NO DATE OF PURCHASE NAME OF DEALER DEALER S ADDRESS DEALER S TEL NO ...

Page 8: ...ains how to install the VPS and its optional cards Section 3 Installing KX TVM Maintenance Console This section explains how to install KX TVM Maintenance Console on a PC Section 4 APT DPT Integration with a Panasonic KX T Series PBX This section explains how to configure Panasonic KX T series PBXs to use APT DPT Integration with the VPS Section 5 Inband Integration with a Panasonic KX T Series PB...

Page 9: ...r s Manual The Voice Processing System Subscriber s Manual describes how subscribers can access commonly used VPS features and functions with their extensions and mailboxes Relevant sections from the Subscriber s Manual are listed throughout this manual for your reference Note This manual may refer to products not available in your country area Model number suffixes are omitted throughout this man...

Page 10: ...S A DANGER OF SEVERE ELECTRICAL SHOCK IF THE CUT OFF PLUG IS INSERTED INTO ANY 13 AMP SOCKET If a new plug is to be fitted please observe the wiring code as shown below If in any doubt please consult a qualified electrician WARNING THIS APPLIANCE MUST BE EARTHED IMPORTANT The wires in this mains leads are coloured in accordance with the following code Green and Yellow Earth Blue Neutral Brown Live...

Page 11: ...Installation Manual 11 How to replace the fuse Open the fuse compartment with a screwdriver and replace the fuse and fuse cover ...

Page 12: ...oving the Dummy Cover Plates 46 2 7 Installing Optional Cards KX TVM50 47 2 7 1 2 Port Hybrid Expansion Card KX TVM502 48 2 7 2 Memory Expansion Card KX TVM524 50 2 7 3 LAN Interface Card KX TVM594 51 2 7 4 Modem Card KX TVM296 53 2 8 Installing Optional Cards KX TVM200 55 2 8 1 4 Port Digital Expansion Card KX TVM204 56 2 8 2 Modem Card KX TVM296 59 2 9 PBX Connections 60 2 9 1 Connecting to the ...

Page 13: ...h TWT into Mailbox 112 4 3 17 Voice Mail Transfer VTR Programming 112 4 4 KX TE Series PBX Programming for APT Integration 113 4 5 KX TD Series PBX Programming for DPT Integration 118 4 5 1 KX TD Series PBX Programming via the Manager s Extension 118 4 5 2 KX TD1232 Series PBX Programming via the Operating and Maintenance Tool 121 4 6 KX TD500 PBX Programming for DPT Integration 123 4 7 KX TA Seri...

Page 14: ...ce Tool 175 5 6 KX TD500 PBX Programming for Inband Integration 177 5 7 KX TA Series PBX Programming for Inband Integration 187 6 Customising the System 189 6 1 Starting Up 190 6 1 1 Before Programming 190 6 1 2 Quick Setup 190 6 2 Port Trunk Settings 204 6 2 1 Voice Mail Service 204 6 2 2 Automated Attendant Service 204 6 2 3 Interview Service 205 6 2 4 Custom Services 205 6 2 5 Operator Service ...

Page 15: ...al 15 Section 1 Voice Processing System Overview This section provides a basic introduction to the VPS and its specifications It briefly explains what the VPS can do and how it is connected to and interacts with the PBX ...

Page 16: ...rovides 4 hours of recording capacity The KX TVM200 does not provide factory installed jacks Its hard disk drive provides 1000 hours of recording capacity Both systems can be expanded by adding optional service cards KX TVM50 KX TVM200 Main Board Factory installed Flash Memory Card Front Cover Cable Cover Main Board Front Cover 3 5 Hard Disk Drive Cable Cover ...

Page 17: ...tion Manual 17 1 1 2 System Connection Diagram Remote PC Voice Processing System PC PC PC PC USB LAN Internal PBX PBX Server PC Modem DPT APT Inband DPT Interface Interface KX TVM50 KX TVM200 KX TVM50 KX TVM200 Trunk Telephone Company Lines ...

Page 18: ...um Quantity KX TVM502 2 Port Hybrid Expansion Card 2 KX TVM524 Memory Expansion Card 1 KX TVM594 LAN Interface Card 1 KX TVM296 Modem Card 1 Model Model Name Maximum Quantity KX TVM204 4 Port Digital Expansion Card 6 KX TVM296 Modem Card 1 Specification KX TVM50 KX TVM200 No of Ports Initial Configuration 2 0 Maximum 6 24 Recording Time Initial Configuration 4 hours 1000 hours Maximum 8 hours ...

Page 19: ...configure and customise the VPS The PC can be connected via the built in USB port of the VPS or can access the VPS over a local network via the built in LAN port KX TVM200 or an optional LAN Interface Card KX TVM50 Off site programming is also possible provided an optional Modem Card is installed in the VPS For more information see Section 3 Installing KX TVM Maintenance Console ...

Page 20: ...ongestion more VPS ports should be added Recommendations are outlined in the following charts KX TVM50 The factory installed jacks should be sufficient KX TVM200 PBX KX TVM50 No of Trunks No of Trunks When Using AA Service No of Ports No of Optional Port Cards 1 6 1 4 1 0 7 12 5 8 2 13 18 9 12 3 1 19 24 13 16 4 25 30 17 20 5 2 31 36 21 24 6 PBX KX TVM200 No of Trunks No of Trunks When Using AA Ser...

Page 21: ...53 56 14 85 90 57 60 15 91 96 61 64 16 97 102 65 68 17 5 103 108 69 72 18 109 114 73 76 19 115 120 77 80 20 121 126 81 84 21 6 127 132 85 88 22 133 138 89 92 23 139 144 93 96 24 PBX KX TVM200 No of Trunks No of Trunks When Using AA Service No of Ports No of Optional Port Cards ...

Page 22: ...ntegration Inband Integration KX TD500 DPT Integration Inband Integration KX TD308 DPT Integration Inband Integration KX TD612 DPT Integration Inband Integration KX TA Series APT Integration Inband Integration KX TE Series APT Integration 1 1 For KX TES824 TEM824 PBX software version 1 0 38 or later is required for APT Integration Consult your dealer for more information Inband Integration Third p...

Page 23: ...numbered jack assigned as a Voice Mail Port Assignment in the PBX See the DPT connection example s for your VPS model in the following sections 1 2 2 Connection Examples KX TVM50 1 2 3 Connection Examples KX TVM200 Connect the other jacks to the VPS in the same order as they are found in Voice Mail Port Assignment in the PBX APT Integration TVM50 only When the VPS and PBX use APT Integration voice...

Page 24: ...e For DPT Integration the lowest numbered jack of the VPS must be connected to the lowest numbered port of the Voice Mail group assigned through PBX programming Connection Example Factory installed Jacks and KX TVM502 2 DPT Integration Mode PBX KX TDA30 Slot 1 Port 2 Port 1 Port 4 Port 3 Port 2 Port 1 KX TVM50 Assigned as VM DPT ports Jack 1 Jack 2 Factory installed Jacks Slot 3 Port 6 Port 5 Jack...

Page 25: ...jack provides 1 VPS port and can handle 1 call per port Note Jack 1 must be connected to the PBX Connection Example Factory installed Jacks APT Integration Mode Note A maximum of 2 VPS jacks can be connected to the PBX KX TVM50 PBX KX TE Series Assigned as VM1 APT ports Jack 7 Jack 8 Port 2 Port 1 Jack 1 Jack 2 Factory installed Jacks Slot 1 01 02 03 01 Jack 2 Jack 1 ...

Page 26: ... can handle 1 call per port Connection Example Factory installed Jacks and KX TVM502 2 Inband No Integration Mode PBX KX TDA30 Slot 1 Port 2 Port 1 Port 4 Port 5 Port 6 Port 7 Port 8 Port 3 Port 2 Port 1 KX TVM50 Jack 1 Jack 2 Slot 3 Port 6 Port 5 Jack 5 Jack 6 KX TVM502 KX TVM502 Slot 2 Port 4 Port 3 Jack 3 Jack 4 KX TVM502 SLC8 Card 01 02 03 01 02 03 Jack 6 Jack 5 Jack 2 Jack 1 Jack 4 Jack 3 ...

Page 27: ...DA100 Slot 1 Port 4 Port 3 Port 2 Port 1 Port 4 Port 3 Port 2 Port 1 Port 8 Port 7 Port 6 Port 5 Port 12 Port 11 Port 10 Port 9 Port 16 Port 15 Port 14 Port 13 KX TVM200 Assigned as VM DPT ports Jack 1 Jack 2 KX TVM204 Slot 3 Port 10 Port 11 Port 12 Port 9 Jack 5 Jack 6 KX TVM204 Slot 5 Port 18 Port 17 Port 19 Port 20 Port 21 Port 22 Port 23 Port 24 Jack 10 Jack 9 KX TVM204 Slot 6 Jack 12 Jack 11 ...

Page 28: ...tor cable 4 conductor cable Message Recording Medium Flash Memory Internal Hard Disk Drive HDD Recording Capacity 4 h expandable to 8 h 1 1000 h Main CPU 32 bit microprocessor Compression Rate 32 Kbps Internal Modem Type V 90 Dialling Method DTMF Flash Time 100 ms 300 ms 600 ms 900 ms programmable CPC Detection None 6 5 ms 150 ms 300 ms 450 ms 600 ms programmable Line Type Loop start minimum Loop ...

Page 29: ...mation Call Account Port Usage HDD Usage Mailbox Usage Fax Call Call Handling Statistic Custom Service Message Status Subscriber Setup Security Information Hourly Statistics E mail Environment Environmental Requirements 5 to 40 Refer to Environmental Requirements 2 1 Before Installation Power Source 100 V AC to 240 V AC 0 25 A 50 Hz 60 Hz 100 V AC to 240 V AC 1 5 A 50 Hz 60 Hz DC Input 9 V 0 75 A ...

Page 30: ...1 3 Specifications 30 Installation Manual ...

Page 31: ...Installation Manual 31 Section 2 Installation This section explains how to install the VPS and its optional cards ...

Page 32: ...Do not wire the telephone cable parallel to an AC power source computer etc If cables are run near those wires shield them with metal tubing or use shielded cables and earth the shields Use protectors if running cables on the floor Avoid running cables under carpets Avoid sharing the power supply to the VPS with computers or other office equipment Induction noise from such equipment may interrupt ...

Page 33: ...d Disk Drive Usage Environment Allowable Relative Humidity vs Temperature Operating Temperature 5 to 40 Operating Humidity See the graph below Shock Under 5 G Vibration 5 Hz to 22 Hz 0 0042 cm displacement double amplitude 1 octave per minute 23 Hz to 350 Hz Under 0 5 G Magnetic Field DC 0 6 mT to 700 kHz 0 7 µT 700 kHz to 1 5 MHz 3 µT C C 0 10 20 30 40 50 60 70 80 90 100 55 15 35 45 25 5 C Relati...

Page 34: ...pair 4 conductor cables are needed for connecting the VPS to the PBX For the KX TVM50 twisted pair 2 conductor cables are needed if using Inband or None Integration A USB cable is needed when connecting the VPS to the PC that will used for programming via the KX TVM Maintenance Console ...

Page 35: ...stallation Manual 35 2 2 Unpacking The following items are included with the VPS KX TVM50 KX TVM200 Main Unit 1 1 AC Adaptor 1 1 AC Cord 1 1 Screws Wall Mounting 5 5 Washers Wall Mounting 5 5 Cable strap 1 1 CD ROM 1 1 ...

Page 36: ...ort Card Slots 2 and 3 4 Factory installed Jacks 5 Reset Button 6 Shutdown Button 7 Mode Switch 8 USB Port 9 Dummy Cover Plate for LAN Interface Card 10 Dummy Cover Plate Reserved 11 Dummy Cover Plate for Modem Card 12 Earth Terminal 13 DC IN 14 Power Switch 5 6 4 8 9 10 11 7 13 12 14 3 2 1 Main Board Factory installed Flash Memory Card Front Cover Cable Cover ...

Page 37: ... 3 Dummy Cover Plates for Port Card Slots 1 to 6 4 Reset Button 5 Shutdown Button 6 Mode Switch 7 LAN Port 8 USB Port 9 VM Link 10 Dummy Cover Plate for Modem Card 11 Earth Terminal 12 DC IN 13 Power Switch 7 6 5 4 8 9 10 12 11 13 3 2 1 Main Board Front Cover 3 5 Hard Disk Drive Cable Cover ...

Page 38: ...erations by selecting one of 16 switch positions After setting the Mode Switch to the appropriate position shut down and restart the VPS Change the position of the switches by using the tip of a pointed object such as a pen The available Mode Switch positions are shown in the following table The black area in the switch illustration indicates the direction of the switch Switch Position Operation 0...

Page 39: ...N Port Optional for KX TVM50 Used to access the VPS over an Ethernet network 8 KX TVM200 only Initialises the VPS All settings are reset to their default values Recorded messages and customised prompts are erased All System Prompts are reset to their defaults CAUTION All user recorded prompts are erased 9 Reserved 10 KX TVM50 only Puts the VPS in APT Integration mode Auto Configuration starts and ...

Page 40: ...tch Starts the system and begins the self test SAFETY PRECAUTION When making any connections or removing the cover be sure the power switch is turned off Factory Installed Flash Memory Card KX TVM50 only Stores all system programming and system prompts and allows up to 4 hours of message recording time Hard Disk Drive KX TVM200 only Stores all system programming and system prompts and allows up to...

Page 41: ... 2 3 Connection Examples KX TVM200 Use 4 conductor or 2 conductor cable as necessary see 2 9 PBX Connections 5 Connect the VPS to the PC to be used for programming see 2 10 PC Connection 6 Connect the VPS to earth see 2 11 Frame Earth Connection 7 Connect the AC adaptor to the VPS and to the power outlet see 2 12 Connecting the AC Adaptor CAUTION The power cord is the main disconnect device Make s...

Page 42: ... the KX TVM200 however this procedure is the same for the KX TVM50 Opening the Covers 1 Push the release button in the direction shown below 1 and slide the cable cover in the direction shown below 2 Turn the cable cover away from the unit and remove it 2 Remove the 3 screws 1 Release Button Cable Cover Screw ...

Page 43: ...abs located on the sides of the front cover swing the cover open as shown Removing Attaching the Front Cover You may also detach the front cover from its hinges Removing the Front Cover While holding the front cover open at a 45 angle lift the cover away from the unit as shown ...

Page 44: ...ing the Covers 44 Installation Manual Attaching the Front Cover Fit the front cover to the main unit as shown below then close the front cover Closing the Covers 1 Close the front cover then tighten the 3 screws Screw ...

Page 45: ...losing the Covers Installation Manual 45 2 Attach the rear hooks on the cable cover to the main unit then swing the cable cover closed so that the front hooks fit in place 3 Slide the cable cover down until it locks ...

Page 46: ... optional cards cut and remove the appropriate dummy cover plates from the main unit using cutting pliers as shown below The model shown here is the KX TVM200 however this procedure is the same for the KX TVM50 CAUTION For safety reasons smooth the cut edges after removing the dummy cover plates Dummy Cover Plate ...

Page 47: ...ptional cards or any components within the unit discharge any static electricity from your body by touching the earth terminal if it is connected to earth or by using an earthing strap user supplied This is a critical step that must be performed to protect the circuit board and other components from damage caused by static electricity Model Model Name Maximum Quantity KX TVM502 2 Port Hybrid Expan...

Page 48: ...g the card firmly in place lower the other end of the card so that the card s hole fits over the extension bolt CAUTION When installing optional cards do not put pressure on the main board Doing so may result in damage to the VPS Integration Type Basic Configuration Maximum Configuration KX TVM502 x 2 No of Useable Jacks No of Ports No of Useable Jacks No of Ports DPT Integration 1 2 3 1 per card ...

Page 49: ...2 7 Installing Optional Cards KX TVM50 Installation Manual 49 2 Insert and tighten the screws as shown Note The KX TVM502 operates at SELV Screw ...

Page 50: ...f recording time to the VPS Included Items None Installation 1 Insert the card between the guide rails and slide it down as shown 2 Secure the latch by flipping it toward the centre of the card and slightly pressing down on it CAUTION When installing optional cards do not put pressure on the main board Doing so may result in damage to the VPS ...

Page 51: ... network LAN for administration purposes Included Items Screw 1 Installation 1 Insert the card between the guide rails and slide it down as shown 2 Secure the latch by flipping it toward the centre of the card and slightly pressing down on it CAUTION When installing optional cards do not put pressure on the main board Doing so may result in damage to the VPS ...

Page 52: ...2 7 Installing Optional Cards KX TVM50 52 Installation Manual 3 Insert and tighten the screw as shown Screw ...

Page 53: ...r administration purposes Included Items Screw 1 Installation 1 Insert the card between the guide rails and slide it down as shown 2 Secure the latch by flipping it toward the centre of the card and slightly pressing down on it CAUTION When installing optional cards do not put pressure on the main board Doing so may result in damage to the VPS ...

Page 54: ...2 7 Installing Optional Cards KX TVM50 54 Installation Manual 3 Insert and tighten the screw as shown Note The KX TVM296 operates at TNV Screw ...

Page 55: ... turned off Before touching the optional cards or any components within the unit discharge any static electricity from your body by touching the earth terminal if it is connected to earth or by using an earthing strap user supplied This is a critical step that must be performed to protect the circuit board and other components from damage caused by static electricity Model Model Name Maximum Quant...

Page 56: ...the card so that the jacks fit in the open slot Make sure that the tabs on both sides of the card fit into place Holding the card firmly in place lower the other end of the card so that the card s hole fits over the extension bolt CAUTION When installing optional cards do not put pressure on the main board Doing so may result in damage to the VPS Integration Type Basic Configuration Maximum Config...

Page 57: ...2 8 Installing Optional Cards KX TVM200 Installation Manual 57 2 Insert the new extension bolts included with the card into the holes on the card and tighten them to secure the card Extension Bolt ...

Page 58: ... TVM200 58 Installation Manual Installing Cards in Slot 5 or Slot 6 When installing a card in Slot 5 or 6 secure the card using the screws included with the card instead of the extension bolts Note The KX TVM204 operates at SELV Screw ...

Page 59: ...motely for administration purposes Included Items Screw 1 Installation 1 Insert the card between the guide rails and slide it down as shown CAUTION When installing optional cards do not put pressure on the main board Doing so may result in damage to the VPS 2 Insert and tighten the screw as shown Note The KX TVM296 operates at TNV Screw ...

Page 60: ...cted to 1 jack of the PBX For APT DPT Integration use a 4 conductor cable to connect the VPS and PBX For Inband or None Integration KX TVM50 only use a 2 conductor T and R cable Y G R B Y G R B 4 Conductor Cable Modular Connection Outer Pins Inner Pins B BLACK R RED G GREEN Y YELLOW L 5 Terminal wire RJ 11 T 4 R 3 H 2 RJ 11 ...

Page 61: ...ch telephone cord into an available modular jack of the VPS Note When the VPS and PBX use APT or DPT Integration use 0 5 mm telephone cords The maximum length of each telephone cord connecting the VPS and PBX should be under 100 m KX TVM50 KX TVM200 01 02 03 01 02 03 01 02 03 04 05 06 01 02 03 04 05 06 ...

Page 62: ...Connection A PC connected to the VPS can be used to program various VPS settings 2 10 1 USB Connection An on site PC can be connected to the VPS via USB Note We recommend using a USB cable of no more than 5 m in length PC To USB port KX TVM200 KX TVM50 ...

Page 63: ...led in the VPS Note Use a category 5 cross cable user supplied when connecting the VPS to a switching hub 2 10 3 Modem Connection To connect an off site PC to the VPS remotely via modem an optional Modem Card must be installed in the VPS and the off site PC must also be equipped with a modem To network port Switching Hub PC PC PC KX TVM200 KX TVM50 To Modem Telephone Company PC KX TVM200 KX TVM50 ...

Page 64: ...f site programming is possible if trunk calls from the remote PC are routed to the extension port connected to the VPS modem Note that the effective data transfer rate of the internal modem maximum 33 600 bps will be subject to the throughput limitations of the PBX This modem is designed to interwork with the analogue Public Switched Telecommunication Network PSTN of a European country ...

Page 65: ... made 1 Loosen the screw 2 Insert an earthing wire user supplied Note Green and yellow insulation is required and the cross sectional area of the conductor must be more than 0 75 mm2 or 18 AWG 3 Tighten the screw 4 Connect the earthing wire to earth KX TVM50 KX TVM200 Note Be sure to comply with applicable local regulations e g laws guidelines Proper connection to earth is very important to protec...

Page 66: ...ting the AC Adaptor 66 Installation Manual 2 12 Connecting the AC Adaptor 1 Plug the DC connector of the AC adaptor into DC IN KX TVM50 KX TVM200 AC Adaptor DC Connector DC IN 2 1 AC Adaptor DC Connector DC IN 2 1 ...

Page 67: ... in the OFF position then plug the AC cord into the AC adaptor then plug the other end into an AC outlet IMPORTANT KX TVM50 Use only the included Panasonic AC adaptor part number PSLP1322 KX TVM200 Use only the included Panasonic AC adaptor part number PSLP1244 AC Adaptor AC Cord To AC outlet ...

Page 68: ... Manual 2 13 Securing the Cables The model shown here is the KX TVM200 however this procedure is the same for the KX TVM50 1 Attach the included strap to either of the 2 rails depending on your preference 2 Bind the cables as shown Rail Rail ...

Page 69: ...e cable cover 2 5 Opening Closing the Covers Note For safety reasons do not stretch bend or pinch the cables If you prefer you can cut the other side of the cable cover and run the cables through that opening For safety reasons smooth the cut edges Cable Cover ...

Page 70: ...witch to position 5 see 2 3 Names and Locations 3 Turn the power switch to the on position 4 Confirm that the Run Indicator blinks 5 times This may take several minutes The Alarm Indicator and Run Indicator will first blink intermittently before the Run Indicator blinks 5 times 5 Turn the power switch off at the VPS 6 Set the Mode Switch to position 0 7 Turn the power switch back on at the VPS CAU...

Page 71: ...last 2 pages of this manual on the wall to mark the locations where the 3 screws need to be placed 2 Install the screws and washers included in the wall Note Drive the screws into the wall until each screw head is the same distance from the wall Install the screws perpendicular to the wall KX TVM50 KX TVM200 232 mm 120 mm 250 mm 130 mm Washer Drive the screw to this position ...

Page 72: ... not block the openings of the unit Allow space of at least 20 cm above and 10 cm on the sides of the unit Make sure that the wall behind the unit is flat and free of obstructions so that the openings on the back of the unit will not be blocked Be careful not to drop the unit ...

Page 73: ...ts or electrical cables buried in the wall 1 Place the appropriate wall mounting template found on the last 2 pages of this manual on the wall to mark the locations where the 3 screws need to be placed 2 Install 3 anchor plugs user supplied in the wall 3 Install the screws included in the wall KX TVM50 KX TVM200 232 mm 120 mm 250 mm 130 mm Hammer 29 mm Anchor Plug 6 4 mm Drive the screw to this po...

Page 74: ... not block the openings of the unit Allow space of at least 20 cm above and 10 cm on the sides of the unit Make sure that the wall behind the unit is flat and free of obstructions so that the openings on the back of the unit will not be blocked Be careful not to drop the unit ...

Page 75: ...ction on the wall to mark the locations where the 2 screws need to be placed 2 Install the screws and washers included in the wall Note Drive the screws into the wall until each screw head is the same distance from the wall Install the screws perpendicular to the wall 3 Mount the AC adaptor as shown KX TVM50 KX TVM200 83 mm 110 mm Washer Drive the screw to this position ...

Page 76: ...ths etc conduits or electrical cables buried in the wall 1 Place the AC adaptor wall mounting template found later in this section on the wall to mark the locations where the 2 screws need to be placed 2 Install 2 anchor plugs user supplied in the wall 3 Install the screws included in the wall KX TVM50 KX TVM200 83 mm 110 mm Hammer 29 mm Anchor Plug 6 4 mm Drive the screw to this position ...

Page 77: ...2 15 Wall Mounting Installation Manual 77 4 Mount the AC adaptor as shown ...

Page 78: ...e for wall mounting the KX TVM50 Note When you print out this page the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template Confirm that the markings on the printed page reflect the measurements indicated in the template 83 mm Install a screw here Install a screw here ...

Page 79: ...the KX TVM200 Note When you print out this page the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template Confirm that the markings on the printed page reflect the measurements indicated in the template Install a screw here Install a screw here 110 mm ...

Page 80: ...2 15 Wall Mounting 80 Installation Manual ...

Page 81: ...Installation Manual 81 Section 3 Installing KX TVM Maintenance Console This section explains how to install KX TVM Maintenance Console on a PC ...

Page 82: ...functions etc KX TVM Maintenance Console supports connection to the VPS via USB LAN and modem For details on how to connect the PC to the VPS see 2 9 PBX Connections For detailed information on all programming parameters available through KX TVM Maintenance Console refer to the Programming Manual or the software s on line Help feature This section explains how to install the software on a PC Norma...

Page 83: ...System Security Administrator Password Warning to the Administrator regarding the system password 1 To avoid unauthorised access to VPS settings which could result in fraudulent dialling do not disclose the password 2 Please inform the customer of the importance of the password and the possible dangers if it becomes known to others 3 Please change the password periodically 4 To prevent unauthorise...

Page 84: ..._USB Driver TDA_USB Driver PC Console Phone Software CD ROM Drive TDA_USB Driver T7601_USB Driver Note Before installing or uninstalling the driver be sure to close any open applications Windows 98SE 1 Connect the PC to the PBX with a USB cable The Add New Hardware Wizard will appear 2 Click Next 3 Select Search for the best driver for your device Recommended then click Next 4 Select Specify a loc...

Page 85: ...ontaining the USB driver CD ROM Drive USB driver Win2000 then click Open 6 Click OK 7 Click Next 8 Click Finish Windows XP 1 Connect the PC to the PBX with a USB cable The Found New Hardware Wizard will appear 2 Select Install from a list or specific location Advanced then click Next 3 Select Search for the best driver in these locations 4 Select Include this location in the search then click Brow...

Page 86: ... PC 1 Click the KX TVM Maintenance Console shortcut icon Its icon is shown here on the left 2 Select the appropriate VPS model 3 The Set Default Parameters window is displayed the first you start KX TVM Maintenance Console Select the TVM Type PBX Type and Integration Mode Change the default parameters listed in the window if necessary then click OK Note If you have already used KX TVM Maintenance ...

Page 87: ... Note To connect to the VPS via USB the KX TVM USB driver must be installed on the PC as explained above in Installing KX TVM Maintenance Console 6 Select the VPS as the desired USB device enter the password default 1234 then click Next 7 Click Finish when the message Connected is displayed 8 You may now begin programming the VPS To choose the area you would like to begin programming click the des...

Page 88: ...t Modem optional in the Programming Manual If programming the VPS for the first time the Quick Setup utility can help you program essential settings quickly and easily See 6 1 2 Quick Setup for more information KX TVM Maintenance Console can be used when offline not connected to the VPS or when connected When offline you can set and save the settings you have made and upload them to the VPS later ...

Page 89: ...Installation Manual 89 Section 4 APT DPT Integration with a Panasonic KX T Series PBX This section explains how to configure Panasonic KX T series PBXs to use APT DPT Integration with the VPS ...

Page 90: ...egration can be used See 1 1 7 Compatible PBXs for more information 4 1 3 APT DPT Integration Features During APT DPT Integration the PBX sends information to the VPS which lets the VPS know from where and why a call is sent to the VPS and identifies the extension or outside caller that is calling This communication allows features that are only available with APT DPT Integration described below F...

Page 91: ...scriber to monitor incoming calls as messages are being recorded The subscriber has the option of answering calls while monitoring or allowing the message to be recorded without interruption One touchTwo way Transfer An extension user can record his conversation in another person s mailbox by pressing a preprogrammed flexible button Available only with KX TDA series PBXs Personal Greeting for Call...

Page 92: ...ntegration is established the data is automatically registered in the VPS Timed Reminder Setting 3 Allows subscribers to set the Timed Reminder feature of the PBX using voice prompts VM Menu 3 Allows subscribers to access subscriber services by navigating through menus shown on their Digital Proprietary Telephones DPTs 1 DID Call Routing and Toll Saver using DID numbers are only available when the...

Page 93: ...igned for the KX TDA100 TDA200 2 VPSs can be connected to a KX TDA100 200 Only one VM DPT Group can be assigned for the KX TDA30 in other words only one VPS can be connected to a KX TDA30 Through PBX system programming you must assign the VM DPT Group and the VM DPT extension ports that will use DPT Integration 1 Assignment of VM DPT Group a Go to the Groups VM DPT Group Unit Setting screen b Assi...

Page 94: ...the lowest VM Port number e Click Apply to save the changed data f Set the port s Connection to INS Note The screen shot above is an example of the KX TDA200 3 Settings for the trunk features Select the appropriate trunk feature settings depending on how your customer plans to use the VPS The VPS answers all incoming trunk calls promptly Go to Example Settings 1 The VPS answers when the operator d...

Page 95: ... Assign DIL Destination Day Night Lunch Break for each trunk to a floating extension number VPS Port 3 Click Apply to save the changed data Calls received on the assigned trunks will be directed to the VPS The VPS will answer those calls using the service AA VM Custom Service etc assigned to each VPS port through VPS programming Note The above screen output appears only when all the trunk cards mo...

Page 96: ... then direct those calls to the VPS when the operator does not answer a Program the PBX so that incoming trunk calls are directed to an operator DIL feature 1 Go to the CO Incoming Call DIL Table Port Setting screen 2 Assign DIL Destination Day Night Lunch Break for each trunk to a specific extension number operator extension 3 Click Apply to save the changed data ...

Page 97: ...red calls to the operator are redirected to the VPS Intercept Routing No Answer feature 1 Go to the Extension Wired Extension Extension Settings screen 2 Assign Intercept Destination Day Night Lunch Break for the operator s extension to a floating extension number VPS Port 3 Click Apply to save the changed data ...

Page 98: ...n Manual c Set the amount of time before a call is considered unanswered and therefore forwarded to the VPS Intercept Routing No Answer timer 1 Go to the System Timers Counters CO Extension screen 2 Assign Intercept Timer parameter 3 Click Apply to save the changed data ...

Page 99: ...ation Installation Manual 99 d Program the PBX so that it will direct intercepted calls to the VPS 1 Go to the Groups VM DPT Group System Setting screen 2 Select Disable as the parameter for Intercept to Mailbox 3 Click Apply to save the changed data ...

Page 100: ...nd to then direct those calls to the VPS when they are not answered a Program the PBX so that incoming trunk calls are directed to an ICD group DIL feature 1 Go to the CO Incoming Call DIL Table Port Setting screen 2 Assign DIL Destination Day Night Lunch Break for each trunk to a specific extension number floating extension number of the ICD group 3 Click Apply to save the changed data ...

Page 101: ...the ICD group are redirected to the VPS ICD Group Overflow feature 1 Go to the Groups Incoming Call Distribution Group Group Settings screen 2 Assign Time out Manual Queue Redirection Destination for the ICD group to a floating extension number VPS Port 3 Assign Overflow Time parameter 4 Click Apply to save the changed data ...

Page 102: ...VM DPT Group System Setting screen 2 Select Enable as the parameter for Intercept to Mailbox 3 Click Apply to save the changed data 4 Make sure all installation and line connections have been done as described in Section 2 Installation 5 Connect the jack assigned in Step 2 to the VPS 6 Complete the PBX VPS connection by following from step 1 of 4 8 Completing the PBX VPS Connection ...

Page 103: ... the call by going off hook System Programming also determines whether the VPS continues to record after the user intercepts the call 4 3 2 Live Call Screening Password Assignment To allow the Live Call Screening feature to work at an extension the extension must have the LCS button lit To light this button press the LCS button then enter the password This password prevents others from activating ...

Page 104: ...N 4 Enter the extension s password You will hear a confirmation tone then a dial tone Screen output PIN cleared 5 Hang up or press the SP PHONE button 4 3 4 Live Call Screening Recording Mode Assignment This program allows the VPS to continue recording the conversation in the mailbox after the extension intercepts the call during the Live Call Screening This is station level programming and should...

Page 105: ...e on hook press the PROGRAM button Display changes to PT PGM Mode 2 Enter 25 Screen output LCS Private 3 Press the ENTER button 4 Press the SELECT button until the desired selection is displayed Screen output Hands Free Private 5 Press the STORE button 6 Press the PROGRAM button or lift the handset to exit the Personal Programming mode 7 Repeat these steps for each telephone A single line telephon...

Page 106: ...via PC programming Follow the procedure below to assign each feature 1 Go to Extension Wired Extension Extension Settings screen Note The screen shot above is an example of the KX TDA200 2 Select Option 4 window of the extension for which you want to program 3 Assign LCS Recording Mode to Keep Record or Stop Record 4 Assign LCS Answer Mode to Hands free or Private 5 Click Apply to save the changed...

Page 107: ...ach individual telephone PC programming is also available see 4 3 12 Button Assignment via PC Programming 1 Enter Personal Programming While on hook press the PROGRAM button Display changes to PT PGM Mode 2 Press the desired Flexible CO or DSS BLF button you want to assign as the LCS button 3 Enter 92 Screen output LCS 4 Press the STORE button 5 Press the PROGRAM button or lift the handset to exit...

Page 108: ... mode 7 Repeat these steps for each telephone 4 3 9 Two way Transfer TWT Button Assignment For the Two way Transfer feature to work at an extension the extension must have a TWT button on it This button must either be a DSS BLF or CO button with a lamp Follow the procedure below to assign a TWT button on an extension This is station level programming and should be done at each individual telephone...

Page 109: ... you want to assign as the One Touch TWT button 3 Press 91 Screen output 2WAY Xfr 4 Enter a Voice Mail floating extension number Screen output 2WAY Xfr _ _ _ _ _ _ The Voice Mail floating extension number you entered 5 Press 6 Enter a Transferred extension number Screen output 2WAY Xfr _ _ _ _ _ _ _ _ _ The Transferred extension number you entered 7 Press the STORE button 8 Press the PROGRAM butto...

Page 110: ...Press 94 Screen output VTR 4 Enter a Voice Mail floating extension number Screen output VTR _ _ _ _ _ _ The Voice Mail floating extension number you entered 5 Press the STORE button 6 Press the PROGRAM button or lift the handset to exit the Personal Programming mode 7 Repeat these steps for each telephone 4 3 12 Button Assignment via PC Programming The KX TDA series users can assign buttons for Li...

Page 111: ...umber of Mailbox If no extension number is assigned you will have to enter an extension number each time you use the Two way Transfer feature 4 Repeat these steps for each extension 5 Click Apply to save the changed data 4 3 13 Live Call Screening Activation To activate Live Call Screening follow the steps below PC programming is also available see 4 3 7 Live Call Screening Button Assignment and 4...

Page 112: ... used by a person who is taking a detailed message for someone else and wants the message recorded in the other person s mailbox at the same time 4 3 16 One Touch Two way Transfer One Touch TWT into Mailbox This feature allows an extension user to record a conversation into another person s mailbox by pressing the One Touch Two way Transfer One Touch TWT button This is commonly used by a person wh...

Page 113: ...uctions for KX TA series PBX programming by referring to 4 7 KX TA Series PBX Programming for APT Integration Note For KX TES824 TEM824 PBX software version 1 0 38 or later is required for APT Integration Consult your dealer for more information 1 Go to the 1 System 1 Date Time screen Set the date and time Click Apply to save the changed data 2 Go to the 1 System 2 Main screen Under Voice Mail sel...

Page 114: ...ll be in extension group 7 automatically Likewise when Jack 15 16 is selected extension jack numbers 15 and 16 will be in extension group 8 automatically Also the Extension Hunting type is set as Circular automatically in each of these 2 extension groups You can confirm these automatic settings in the 2 Extension 6 Extension Group screen ...

Page 115: ...o the first extension of the Voice Mail hunt group The PBX will allow incoming trunk calls to hunt only if the trunks are DIL to the first port of the hunt group Lines programmed as Normal do not hunt Click Apply to save the changed data b If the VPS is only answering calls not answered by the operator Operator Backup Go to the 3 CO 2 Incoming Outgoing screen Program lines to ring operator extensi...

Page 116: ...lay time for each extension connected to the VPS Finally go to the 3 CO Line Mode screen and set all trunk types to Normal Click Apply to save the changed data c If the VPS is only answering calls not answered by user extensions Go to the 3 CO 2 Incoming Outgoing screen Program lines to ring user extensions immediately for all time modes To give users time to answer the call before the VPS picks u...

Page 117: ...PS Set a different delay time for each extension connected to the VPS Finally go to the 3 CO Line Mode screen and set all trunk types to Normal Click Apply to save the changed data 3 Complete the PBX VPS connection by following from step 1 of 4 8 Completing the PBX VPS Connection ...

Page 118: ...hen complete the required programming before starting up the VPS Note There are 2 methods of programming available for the KX TD1232 The instructions below show how to program without the operating and maintenance tool For instructions on programming with the operating and maintenance tool please see 4 5 2 KX TD1232 Series PBX Programming via the Operating and Maintenance Tool All of the following...

Page 119: ...g If you are not setting flexible numbering continue from step 6 Voice Mail Extension Number Assignment is automatically set Use System Program 118 or 127 to assign an extension number to each Voice Mail port Because each jack connected to the VPS provides 2 extensions this enables you to assign extension numbers to each port You can assign any extension number that is not already assigned to anot...

Page 120: ...e jack assigned in Step 4 to the VPS 8 Complete the PBX VPS connection by following from step 1 of 4 8 Completing the PBX VPS Connection Conditions No 2 jacks on the PBX can have the same extension number If you try to enter a number that is already assigned you will hear an error tone Each digital extension connected provides 2 Voice Mail ports and must have 2 different extension numbers assigned...

Page 121: ...used Note If you have an older version of the maintenance tool but have the correct ROM version in the PBX you may still program the KX TD1232 but you must program using the Manager s Extension c Verify the ROM version of the KX TD1232 Example P231U60403XX The underlined digits represent the software production date code year month day For DPT Integration the production date must be 60403 or later...

Page 122: ... numbers that will be connected to the VPS If desired change the default extension numbers of the Voice Mail ports 6 Step 6 should only be completed if the VPS is going to answer all incoming trunk calls directly Return to the System Data Programming Main Menu Select Line and then select CO Line Setting 1 or CO Line Setting 2 Program all lines DIL to the first extension of the Voice Mail hunt grou...

Page 123: ... version etc Refer to the documentation included with the PBX or consult your dealer for more information 1 Assignment of the VPS card to be connected to the VPS Note If the extension card that will be connected to the VPS is already installed skip to step 2 a Go to the 1 1 Slot Assignment screen b Set the Card Type of the card appropriately either DLC or DHLC depending on the type of card install...

Page 124: ...ogramming for DPT Integration 124 Installation Manual 2 Confirm the LPR version of the card Note The LPR Version must be 2 or higher for the first VPS card 101 DLC DHLC or 1 or higher for the second VPS card 104 DLC DHLC ...

Page 125: ...e 1 3 Extension Port Assignment screen b Select the appropriate VPS card 101 DLC DHLC or 104 DLC DHLC in the Card No menu c Set the attribute of the valid ports to be connected to the VPS to VPS DPT d Click Apply to save the changed data Note All parameters except for Attribute will disappear and the DN Directory Number will be cleared ...

Page 126: ...ssignment screen b Select the appropriate VPS unit number from the TVP No menu c Select your VPS model in the Type menu TVM50 Select TVP200 1 TVM200 AL NZ SP NL JT G SE Select TVP200 1 All other TVM200 models Select TVP300 d Select the card 101 DLC DHLC for jacks 1 8 104 DLC DHLC for jacks 9 12 which connects with the VPS in the VPS Card menu ...

Page 127: ...send the proper Digital Integration information to these ports Jack No 1 must be assigned because its port is used as the channel to control the VPS c Assign DN for the port click DN Refer to check the available directory numbers Note This program allows you to assign an extension number to each Voice Mail port Since each port connected to the VPS provides two extensions this enables you to assign...

Page 128: ... If you want to use the features which utilise DID numbers e g Toll Saver DID Call Routing consult your dealer for information on sending DID numbers to the VPS 7 Make sure all installation and line connections have been completed as described in Section 2 Installation 8 Connect the jack assigned in Step 4 to the VPS 9 Complete the PBX VPS connection by following from step 1 of 4 8 Completing the ...

Page 129: ... KX TA series Installation Manual for instructions on how to enter the system programming mode 1 Using the Manager Extension check the software version of the KX TA series PBX using System Program 998 Example Y581J000421 XX The underlined digits represent the software production date code year month day For APT Integration the production date must be 000421 or later If the software version of the ...

Page 130: ...ode 415 Night Mode 416 Lunch Mode to each trunk to DIL mode and assign the first extension of the Voice Conditions The lowest jack jack 07 or jack 15 entered here must be connected to Port 1 of the VPS To change the current assignment from Port 7 to Port 7 8 you must first change it to Disable Likewise if you want to change it from Port 7 8 to Port 7 you must first change it to Disable If the curr...

Page 131: ...e 412 Night Mode and 413 Lunch Mode Trunk Mode Set the mode for each trunk to Normal Use System Programs 414 Day Mode 415 Night Mode and 416 Lunch Mode to set this parameter c If the VPS is only answering calls not answered by user extensions Flexible Ringing Assignment For each trunk use System Programs 408 Day Mode 409 Night Mode and 410 Lunch Mode to enable ringing on every extension jack that ...

Page 132: ...d with the following steps to complete and test the PBX VPS connection 1 Start KX TVM Maintenance Console see 3 2 KX TVM Maintenance Console Installation 2 Using KX TVM Maintenance Console initialise the PBX see 7 1 Initialising the VPS 3 Start the Quick Setup utility and proceed with Quick Setup see 6 1 2 Quick Setup 4 Click Utility on the menu bar 5 Select Line Status 6 Make sure each line conne...

Page 133: ... KX TE and KX TA users When 2 VPSs are connected to a KX TE or KX TA series PBX the following procedures should be performed to make the VPSs function correctly 1 Delete a mailbox in either VPS so that each extension has only one mailbox see 6 3 3 Deleting a Mailbox After Quick Setup is complete each extension has a mailbox in both VPS 1 and VPS 2 however each extension should have only 1 mailbox ...

Page 134: ...e PBX VPS Connection 134 Installation Manual 7 6 8 KX TE or KX TA Series PBX VPS 1 Port 1 Extension 107 Port 2 Extension 108 Extension 106 Mailbox for Extension 106 15 16 Port 1 Extension 115 Port 2 Extension 116 VPS 2 ...

Page 135: ...ifies subscribers when messages are being recorded in their mailboxes 2 notification methods are available hands free or private Hands free allows the user to monitor the message as it is being recorded through the speakerphone and if desired intercept the call by lifting the handset Private mode notifies the user by sounding a tone when a message is being recorded By pressing the LCS button the u...

Page 136: ...eps for each telephone 4 9 4 Live Call Screening Recording Mode Assignment This program allows the VPS to continue recording the conversation in the mailbox after the extension intercepts the call during the Live Call Screening PC programming is available for KX TD500 and KX TE users see 4 9 6 Live Call Screening Assignment via PC Programming 1 Enter system programming then enter the programming n...

Page 137: ...E JT SA NL SP NZ RU PD 11 KX TD1232 KX TD816 C BX HK X X BR DBX ML BXDD 71 KX TDN1232 KX TD88 CN 71 KX TD612 11 KX TE and KX TA 11 For Private mode KX TD500 72 KX TD1232 KX TD816 G SL NE FR E AL 12 KX TD1232 KX TD816 CE JT SA NL SP NZ RU PD 12 KX TD1232 KX TD816 C BX HK X X BR DBX ML BXDD 72 KX TDN1232 KX TD88 CN 72 KX TD612 12 KX TE and KX TA 12 Screen output Hands Free or Private 3 Press the STO...

Page 138: ...cancel the password erase the 3 digit number b To assign LCS Recording Mode Set Recording Mode to Keep Rec or Stop Rec c To assign LCS Private Hands free Mode Set Operation Mode to Private or Hands free d To activate the LCS status Set Status to Active Note To utilise the Live Call Screening features it is necessary to first assign the LCS Password and LCS Button see 4 9 12 Button Assignment via P...

Page 139: ...ension 2 Feature Settings 2 Under LCS Password a To set the LCS Password enter a 3 digit number using 0 9 b To cancel the LCS Password delete the 3 digit number c Click Apply to save the changed data 3 Go to 2 Extension 1 Main 4 Under LCS Recording Mode select Stop Recording or Keep Recording 5 Click Apply to save the changed data ...

Page 140: ... and KX TE Series PBX Feature Programming for APT DPT Integration 140 Installation Manual 6 Go to 2 Extension 3 PT personal settings 7 Under LCS Mode select Private or Hands free 8 Click Apply to save the changed data ...

Page 141: ...4 9 KX TA KX TD and KX TE Series PBX Feature Programming for APT DPT Integration Installation Manual 141 ...

Page 142: ...X TD1232 KX TD816 G SL NE FR E AL 85 KX TD1232 KX TD816 CE JT SA NL SP NZ RU PD 85 KX TD1232 KX TD816 C BX HK X X BR DBX ML BXDD 92 KX TDN1232 KX TD88 CN 92 KX TD612 85 KX TE and KX TA 92 Screen output LCS 4 Press the STORE button 5 To exit the Personal Programming mode press the PROGRAM button or set the MEMORY switch to SET 6 Repeat these steps for each telephone 4 9 8 Live Call Screening Cancel...

Page 143: ... PC programming is also available for KX TD500 users see 4 9 12 Button Assignment via PC Programming 1 Enter PITS Programming a While on hook press the PROGRAM button or set the MEMORY switch to PROGRAM b Enter 99 This step is not needed for KX TE and KX TA The display changes to PT PGM Mode 2 Press the Flexible button CO or DSS BLF that you want to assign as the TWR button 3 Enter the programming...

Page 144: ...TD1232 KX TD816 C BX HK X X BR DBX ML BXDD 91 KX TDN1232 KX TD88 CN 91 KX TD612 84 KX TE and KX TA 91 Screen output 2Way Trans 4 Dial the Voice Mail extension number Screen output 2Way Trans _ _ _ _ _ _ The extension number you entered 5 Press the STORE button 6 To exit the Personal Programming mode press the PROGRAM button or set the MEMORY switch to SET 7 Repeat these steps for each telephone 4 ...

Page 145: ...o SET 7 Repeat these steps for each telephone 4 9 12 Button Assignment via PC Programming KX TD500 and KX TE users can assign buttons via PC programming Follow the procedure below to assign each button KX TD500 1 Go to 4 2 Extension Line screen refer to the screen image in 4 9 6 Live Call Screening Assignment via PC Programming 2 Select the Card No and Port No which you are going to program 3 Clic...

Page 146: ...ramming for APT DPT Integration 146 Installation Manual 4 Click the Key Number to which a button will be assigned Flexible CO Key screen displays 5 Select the desired Key Type When 2WAY REC 2WAY TRN or VTR is selected enter the extension number in DN ...

Page 147: ...ture Programming for APT DPT Integration Installation Manual 147 6 Click OK Flexible CO Key screen for all CO Keys displays again 7 Click OK 4 2 Extension Line screen displays again 8 Click OK or Apply 9 Repeat these steps for each extension ...

Page 148: ...button a Select LCS Cancel from the menu b Click OK to save the button 4 Select the desired CO button a Select 2 way Record from the menu b Enter the extension number of the VPS c Click OK to save the button 5 Select the desired CO button a Select 2 way Transfer from the menu b Enter the extension number of the VPS c Click OK to save the button 6 Select the desired CO button a Select Voice Mail Tr...

Page 149: ... or set the MEMORY switch to PROGRAM b Enter 99 This step is not needed for KX TE and KX TA The display changes to PT PGM Mode 2 Enter the programming number KX TD 03 KX TE and KX TA 2 Screen output Ext NO 3 Dial the desired Extension Number or press to remove all passwords not available for KX TE and KX TA 4 Press the STORE button 5 To exit the Personal Programming mode press the PROGRAM button o...

Page 150: ...nd wants the message recorded in the mailbox at the same time 4 9 17 A Restriction on TWR TWT Activation KX TD500 Only The KX TD500 supports a maximum of 8 simultaneous Two way Recording or Two way Transfer operations If the KX TD50104 TSW CONF TSW Conference Expansion Card is installed the KX TD500 supports a maximum of 64 Two way Recording or Two way Transfer operations ...

Page 151: ...nstallation Manual 151 Section 5 Inband Integration with a Panasonic KX T Series PBX KX TVM50 only This section explains how to configure Panasonic KX T series PBXs to use Inband Integration with the VPS ...

Page 152: ...he type of extension cards installed in the PBX will determine whether Inband Integration should be used Generally if the VPS is connected to an APT DPT Integration compatible Panasonic PBX APT DPT Integration not Inband Integration is the ideal integration method See 1 1 7 Compatible PBXs for more information Note Certain VPS features are not available when using Inband Integration Availability o...

Page 153: ...k switch flash If the PBX does not provide Message Waiting Notification on an SLT the VPS can only notify mailbox owners by dialling a beeper number or user assigned extension This process slows down VPS performance as it dials the beeper or extension number and waits to confirm notification The beeper or user assigned extension notification is meant to be used for necessity usually for mailbox ow...

Page 154: ... ID or Called Party ID When forwarding or transferring a call to the VPS a PBX with Follow on ID sends the mailbox number of the called subscriber to the VPS before connecting the caller The VPS responds by playing that subscriber s personal greeting This operation is sometimes called Call Forward to Mailbox Without this feature the VPS cannot immediately play the called extension s greeting messa...

Page 155: ... has hung up usually set to NONE since most PBXs do not provide this signal to single line ports If choosing a setting other than NONE use an amount equal to or less than the PBX or telephone company provided CPC signal Disconnect Time The length of time that the line is temporarily unavailable after a call has ended Delay After Dialling Before Analysis The length of time between the end of a call...

Page 156: ...as an extension number Extension Number of VPS Port Specifies the extension number for each VPS port on the connected PBX Note Extension numbers of the VPS ports will automatically be assigned when the PBX type has been changed Operator Transfer Sequence Tells the VPS how to transfer a call to the operator Example FTX hookswitch flash dial tone dial operator extn Extension Transfer Sequence Tells ...

Page 157: ... that the VPS must use to turn on a message waiting lamp at an extension Light Off Sequence for Message Waiting Lamp This is the dialling sequence that the VPS must use to turn off a message waiting lamp at an extension Message Waiting Lamp Retry Time Specifies the number of times to retry the Message Waiting Lamp light on light off process This parameter is enabled only when the integration mode ...

Page 158: ...ging 2 Busy Tone The extension dialled is busy 3 Reorder Tone An invalid extension number is dialled or the call is inadvertently connected to another Voice Mail port also heard when no DTMF receiver is available to the Voice Mail extension 4 DND The extension dialled has set the Do Not Disturb feature DND 5 Answer The extension dialled is answered 6 Forwarded to Voice Mail Ringing The extension d...

Page 159: ...cifies the sequence the VPS uses to transfer calls to trunks Call Transfer to Outside Reconnect Sequence on Busy Specifies the sequence the VPS uses to reconnect the line when the transferred party is busy Call Transfer to Outside Reconnect Sequence on No Answer Specifies the sequence the VPS uses to reconnect the line when the transferred party does not answer Outside Transfer Answer Mode Specifi...

Page 160: ...sfer Sequence FTX FTX FTX FTX FTX FTX FTX FX Reconnect Sequence on Busy FWW FWW FWW FWW FWW FWW FWW FWW Reconnect Sequence on No Answer FWW FWW FWW FWW FWW FWW FWW FWW Reconnect Sequence on Refuse Call FWW FWW FWW FWW FWW FWW FWW FWW Light On Sequence for Message Waiting Lamp N A T701X T 91X T 9X T701X T701X T 701X Light Off Sequence for Message Waiting Lamp N A T702X T 90X T 9X T700X T700X T 700X...

Page 161: ... for the KX TDA200 Programming procedures and availability may vary by country area software version etc Refer to the documentation included with the PBX or consult your dealer for more information 1 Assignment of VM DTMF Group a Go to the Groups VM DTMF Group Group Setting screen b Assign a floating extension number to the desired VM DTMF group c Select AA as the service type d Assign extension n...

Page 162: ...es not take the call after a specified time Go to Example Settings 3 Example Settings 1 Program the PBX so that all trunk calls are directed to the VPS DIL feature 1 Go to the CO Incoming Call DIL Table Port Setting screen 2 Assign DIL Destination Day Night Lunch Break for each trunk to a floating extension number VPS Port 3 Click Apply to save the changed data Calls received on the assigned trunk...

Page 163: ...to then direct those calls to the VPS when the operator does not answer a Program the PBX so that incoming trunk calls are directed to an operator DIL feature 1 Go to the CO Incoming Call DIL Table Port Setting screen 2 Assign DIL Destination Day Night Lunch Break for each trunk to a specific extension number operator extension 3 Click Apply to save the changed data ...

Page 164: ...wered calls to the operator are redirected to the VPS Intercept Routing No Answer feature 1 Go to the Extension Wired Extension Extension Settings screen 2 Assign Intercept Destination Day Night Lunch Break for the operator s extension to a floating extension number VPS Port 3 Click Apply to save the changed data ...

Page 165: ...65 c Set the amount of time that passes before a call is considered unanswered and therefore forwarded to the VPS Intercept Routing No Answer timer 1 Go to the System Timers Counters CO Extension screen 2 Assign the Intercept Timer parameter 3 Click Apply to save the changed data ...

Page 166: ... the Groups VM DTMF Group System Setting screen 2 Select None Answer by Mailbox or AA as the parameter for Intercept Routing to the VPS Sequence This parameter determines which DTMF command the PBX will send to the VPS in order to select the desired service AA VM Custom Service etc If using a Custom Service select None 3 Click Apply to save the changed data ...

Page 167: ... and to then direct those calls to the VPS when they are not answered a Program the PBX so that incoming trunk calls are directed to an ICD group DIL feature 1 Go to the CO Incoming Call DIL Table Port Setting screen 2 Assign DIL Destination Day Night Lunch Break for each trunk to a specific extension number floating extension number of the ICD group 3 Click Apply to save the changed data ...

Page 168: ...o the ICD group are redirected to the VPS ICD Group Overflow feature 1 Go to the Groups Incoming Call Distribution Group Group Settings screen 2 Assign Time out Manual Queue Redirection Destination for the ICD group to a floating extension number VPS Port 3 Assign Overflow Time parameter 4 Click Apply to save the changed data ...

Page 169: ... the Groups VM DTMF Group System Setting screen 2 Select None Answer by Mailbox or AA as the parameter for Intercept Routing to the VPS Sequence This parameter determines which DTMF command the PBX will send to the VPS in order to select the desired service AA VM Custom Service etc If using a Custom Service select None 3 Click Apply to save the changed data ...

Page 170: ...by referring to 5 7 KX TA Series PBX Programming for Inband Integration 1 Go to the 1 System 2 Main screen 2 Under Voice Mail select DTMF Integration then select each extension jack that is connected to the VPS Click Apply to save the changed data 3 Go to the 2 Extension 6 Extension Group screen 4 Put all extensions connected to the VPS into the same extension group Reserve this extension group fo...

Page 171: ... PBX Programming for Inband Integration Installation Manual 171 6 Go to the 2 Extension 2 Feature Settings screen 7 Enable Data Line Security for each extension connected to the VPS Click Apply to save the changed data ...

Page 172: ...r backup or c to only answer calls not answered by user extensions Example trunk feature settings a If the VPS is answering all calls Go to the 3 CO 1 Line Mode screen Program all lines DIL to the first extension of the Voice Mail hunt group The PBX will allow incoming trunk calls to hunt only if the trunks are DIL to the first port of the hunt group Lines programmed as Normal do not hunt Click Ap...

Page 173: ...or extension 101 in this example time to answer the call before the VPS picks up we recommend setting the delay to a few seconds for each extension connected to the VPS Set a different delay time for each extension connected to the VPS Finally go to the 3 CO 1 Line Mode screen and set all trunk types to Normal Click Apply to save the changed data c If the VPS is only answering calls not answered b...

Page 174: ...users time to answer the call before the VPS picks up we recommend setting the delay to a few seconds for each extension connected to the VPS Set a different delay time for each extension connected to the VPS Finally go to the 3 CO 1 Line Mode screen and set all trunk types to Normal Click Apply to save the changed data ...

Page 175: ...Program 602 and assign the Voice Mail extensions to a different extension group By default all extensions are in Extension Group 1 Go to System Program 106 and assign the new Extension Group to Auto Attendant AA Then go to System Program 813 and assign a floating number to the hunting group If your KX TD816 or KX TD1232 supports System Program 131 Hunting Group Assignment program as follows Go to ...

Page 176: ...eturn to Station Select Hunting Group Setting 1 6 a Choose Miscellaneous from the System Menu b Under Hunting Group Setting 1 set the Extension Group set in step 4 to AA for Automated Attendant 7 a Choose the Call Hunting extension group Set the Extension Group set in step 4 to AA for Automated Attendant b Select Hunting Group Setting 2 Set Group Extension 8 a Return to the System Data Programming...

Page 177: ...he PBX or the software version of the PBX do not support DPT Integration Programming procedures and availability may vary by country area software version etc Refer to the documentation included with the PBX or consult your dealer for more information 1 Assignment of the extension card to be connected to the VPS a Go to the 1 1 Slot Assignment screen b Assign the slot card type to be installed to ...

Page 178: ...N Refer to check the available directory numbers Note This program allows you to assign an extension number to each Voice Mail port To reach the VPS users dial these extension numbers d Assign Extension Group No for the port Note Specify the extension group number 126 or 127 by default to which VM or AA extension groups have been assigned Group numbers 1 to 128 are available to the VPS through add...

Page 179: ... extension line to be connected to the VPS a Go to the 4 2 Extension Line 1 2 screen b Set Data Line Mode to Yes c Click Apply to save the changed data Note This program prevents the VM port from being interrupted by the Call Waiting Hold Recall and Executive Busy Override features during a call ...

Page 180: ...e call after a specified number of rings Go to Example Settings 3 Example Settings 1 Program the PBX so that all trunk calls are directed to the VPS DIL feature 1 Go to the 4 1 Trunk Line screen 2 Assign Destination Day Night Lunch Break for each trunk to a specific extension number VPS port 3 Click Apply to save the changed data Calls received on the assigned trunks will be directed to the VPS Th...

Page 181: ...es not answer a Program the PBX so that incoming trunk calls are directed to an operator DIL feature 1 Go to the 4 1 Trunk Line screen 2 Assign Destination Day Night Lunch Break for each trunk to a specific extension number an operator s extension 3 Click Apply to save the changed data Note Specify the FDN for the extension group to which Operator has been assigned Please set First Ring Delay Time...

Page 182: ...wered calls to the operator are redirected to the VPS Intercept Routing No Answer feature 1 Go to the 3 1 Trunk Group 1 2 screen 2 Assign Intercept Destination Day Night for the trunk group 3 Click Apply to save the changed data Note Specify the FDN for the extension group to which VM or AA has been assigned ...

Page 183: ...tion Manual 183 c Set the number of rings before a call is considered unanswered and therefore forwarded to the VPS Intercept Routing No Answer timer 1 Go to the 2 4 System Timer 1 2 screen 2 Assign Intercept Time parameter 3 Click Apply to save the changed data ...

Page 184: ...hen direct those calls to the VPS when they are not answered a Program the PBX so that incoming trunk calls are directed to an extension or group DIL feature 1 Go to the 4 1 Trunk Line screen 2 Assign Destination Day Night Lunch Break for each trunk to a specific extension number 3 Click Apply to save the changed data Note Please set First Ring Delay Timer to 5 s default 0 s ...

Page 185: ...that unanswered calls are redirected to the VPS Intercept Routing No Answer feature 1 Go to the 3 1 Trunk Group screen 2 Assign Intercept Destination Day Night for the trunk group 3 Click Apply to save the changed data Note Specify the FDN for the extension group to which VM or AA has been assigned ...

Page 186: ...Installation Manual c Program the amount of time that passes before unanswered calls are redirected to the VPS Intercept Routing No Answer timer 1 Go to the 2 4 System Timer 1 2 screen 2 Assign Intercept Time parameter 3 Click Apply to save the changed data ...

Page 187: ...ions with the Voice Mail port parameter enabled the PBX can send DTMF signals to indicate call status this increases VPS efficiency Codes apply to all transferred calls trunk calls only indicate a disconnection provided the PBX is programmed for CPC Detection and the Telephone Company sends the CPC signal Refer to the Sequence Codes in 5 2 3 PBX Interface Parameters 3 Put all extensions connected ...

Page 188: ...e VPS Set a different delay time for each extension connected to the VPS Use System Programs 411 Day Mode 412 Night Mode and 413 Lunch Mode Trunk Mode Set the mode for each trunk to Normal Use System Programs 414 Day Mode 415 Night Mode and 416 Lunch Mode to set this parameter c If the VPS is only answering calls not answered by user extensions Flexible Ringing Assignment For each trunk use System...

Page 189: ...Installation Manual 189 Section 6 Customising the System This section explains how to configure commonly used features of the VPS using KX TVM Maintenance Console ...

Page 190: ...his will save you time in the long run Show the Message Manager how to record system greetings Refer to 3 2 6 Recording Messages in the Feature Manual Show the Message Manager how to transfer General Delivery Mailbox messages Refer to 3 2 2 Managing the General Delivery Mailbox in the Feature Manual 6 1 2 Quick Setup The Quick Setup utility allows you to set essential VPS parameters quickly and ea...

Page 191: ...ion Manual 191 Starting Quick Setup 1 Start KX TVM Maintenance Console and connect to the VPS refer to 3 3 Starting KX TVM Maintenance Console 2 Click Utility Quick Setup in the menu bar 3 Click OK when the message is displayed ...

Page 192: ...em Manager and Message Manager passwords as well as other security related settings For more information refer to 2 8 System Security in the Programming Manual Edit each parameter as needed then click Next IMPORTANT To prevent unauthorised access we strongly recommend selecting a long and random password Do not carelessly reveal the password to other persons Please change the password periodically...

Page 193: ...to PBX Environment in 2 5 4 Parameters in the Programming Manual Note The VPS will set the appropriate parameters to match the default settings of the PBX you select as the PBX Type Edit each parameter as needed then click Next You will be asked whether you want to start Auto Configuration Click OK to start Auto Configuration then continue from If Auto Configuration is started in this section or C...

Page 194: ...uto Configuration continue from If Auto Configuration is skipped later in this section If you start Auto Configuration the following screen will be displayed while data is exchanged between the PBX and VPS Click Next when the button becomes available Create mailboxes The next window displayed is the Select Extensions window Extension data retrieved from the PBX is displayed Select the extensions f...

Page 195: ...er Mailboxes will be created during Auto Configuration The number of digits used for mailbox numbers is 2 to 5 digits depending on PBX programming The Message Manager mailbox General Delivery Mailbox number will be 98 998 9998 or 99998 The System Manager mailbox number will be 99 999 9999 or 99999 If both 3 digit and 4 digit extension numbers are used by the PBX the VPS will use 4 digit mailbox nu...

Page 196: ...r add mailboxes as needed then click Next For more information refer to 2 1 3 Mailbox Parameters in the Programming Manual Note The Mailbox Edit window allows you to set basic mailbox parameters only Detailed mailbox settings can be made after Quick Setup has finished by clicking on the Mailbox Settings icon under Shortcuts ...

Page 197: ...ation Manual 197 Port Trunk settings The next window displayed is the Port Trunk window Configure Service Groups for each trunk port then click Next For more information refer to 2 3 1 Service Group in the Programming Manual ...

Page 198: ...6 1 Starting Up 198 Installation Manual Date and Time setting The last window displayed is the date and time setting window Set the date and time then click Finish ...

Page 199: ... you click No your settings will not be saved and you will return to the previous screen If you clicked Yes the following screen is displayed as your settings are saved When Quick Setup is completed the following screen will be displayed Note If the VPS is connected to a KX TD500 restart the VPS to bring the VPS online ...

Page 200: ...ailbox Edit window Edit delete or add mailboxes as needed then click Next For more information refer to 2 1 3 Mailbox Parameters in the Programming Manual Note The Mailbox Edit window allows you to set basic mailbox parameters only Detailed mailbox settings can be made after Quick Setup has finished by clicking on the Mailbox Settings icon under Shortcuts ...

Page 201: ...ation Manual 201 Port Trunk settings The next window displayed is the Port Trunk window Configure Service Groups for each trunk port then click Next For more information refer to 2 3 1 Service Group in the Programming Manual ...

Page 202: ...6 1 Starting Up 202 Installation Manual Date and Time setting The last window displayed is the date and time setting window Set the date and time then click Finish ...

Page 203: ... you click No your settings will not be saved and you will return to the previous screen If you clicked Yes the following screen is displayed as your settings are saved When Quick Setup is completed the following screen will be displayed Note If the VPS is connected to a KX TD500 restart the VPS to bring the VPS online ...

Page 204: ...set to Voice Mail b The Service of a Holiday Service is set to Voice Mail c They press 6 the Voice Mail Service Access Command during a call d A Custom Service or Personal Custom Service option is set to transfer callers to Voice Mail service e An extension user transfers the caller to Voice Mail service 6 2 2 Automated Attendant Service Automated Attendant service allows callers to dial numbers i...

Page 205: ...ers the caller to an interview mailbox For more information on using an interview mailbox refer to 5 4 Interview Mailbox in the Subscriber s Manual 6 2 4 Custom Services Custom Services allow you to design and record your own voice guidance menus and menu options that callers can operate when they call the VPS Callers can be guided to extensions outside destinations including cell phones fax machi...

Page 206: ... to handle them The VPS can provide guidance in several languages useful if not all your callers speak the same language You can easily accommodate several languages with Custom Service For example each key on the keypad there are 12 keys could be assigned to a language Record the prompt for the first Custom Service presented to callers so that the caller can select a language with one touch diall...

Page 207: ...e way callers make no selections Day Control Allows you to determine the way incoming calls will be handled on specific days of the week All calls are handled in the same way callers make no selections Password Similar to Menu Transfer except that callers enter specific passwords to access the available options This allows you to control who can access the Custom Service Example of a Menu Transfer...

Page 208: ...ften providing a way for callers having difficulty using the VPS to receive assistance Up to 3 operators can be assigned for each time mode Operator 1 in the day mode is automatically designated as the Message Manager and is assigned the extension number 0 or 9 This operator s mailbox is the General Delivery Mailbox For KX TDA series KX TD500 KX TD816 KX TD1232 and KX TD612 Operators 2 and 3 can b...

Page 209: ...ll then be applied to mailboxes you create afterward using the Add Range button This feature can reduce the time needed to configure mailboxes To edit the Default Mailbox Template click Mailbox Settings Mailbox Parameters Add Range and enter the mailbox numbers you wish to use for the start and end of the range of the new mailboxes Tick Use the same number for Mailbox and Extension if necessary Th...

Page 210: ...ation Manual Here you can set basic mailbox parameters which will be applied to mailboxes created with the Add Range button Click OK in the Default Mailbox window then click OK to create the mailboxes using the start and end range you ve entered ...

Page 211: ...al 211 6 3 2 Editing a Mailbox Click Mailbox Settings Mailbox Parameters select a mailbox you want to edit Edit Mailbox Edit the mailbox or its COS as needed then click OK For more information refer to 2 1 3 Mailbox Parameters in the Programming Manual ...

Page 212: ...r s Password Reset You can change or delete a subscriber s password If a subscriber forgets his or her password you can follow these steps to delete the current password after which the subscriber can set the password him or herself or to set a new password The System Manager can also delete a subscriber s password 1 Click Mailbox Settings Mailbox Parameters select a mailbox Edit Mailbox 2 Click C...

Page 213: ... the new password a Enter the new password then confirm the new password by re entering it b Click OK then click OK to close the Mailbox Parameters window To delete the current password a Click OK without entering a password b Click Yes when the warning is displayed then click OK to close the Mailbox Parameters window ...

Page 214: ...mbled into a Mailbox Group A name and voice label for each Mailbox Group can be recorded by the System Administrator using KX TVM Maintenance Console or by the Message Manager using his or her telephone see 3 2 6 Recording Messages in the Feature Manual There are 20 group lists available and each group list can have a maximum of 62 members for KX TVM50 or 100 members for KX TVM200 For more informa...

Page 215: ...inistrator can record prompts using an extension telephone and KX TVM Maintenance Console KX TVM Maintenance Console can also be used to import pre recorded audio files to be used as system prompts For more information refer to 1 8 3 Utility System Prompts Customisation in the Programming Manual The Message Manager can record prompts using his or her extension telephone For more information refer ...

Page 216: ...bscriber who has extension 1015 and mailbox 1015 would press code 6 1015 If the subscriber has a password enabled the password must be entered With Toll Saver enabled the subscriber can call the VPS from anywhere in the world and find out if there are any new messages in his or her mailbox without incurring telephone charges Note however that Toll Saver features are available only with certain int...

Page 217: ...Installation Manual 217 Section 7 System Maintenance and Troubleshooting This section describes the recommended system maintenance procedures and how to troubleshoot programming related issues ...

Page 218: ...stem prompts including customised prompts are preserved There are 2 methods to initialise the VPS through KX TVM Maintenance Console and using the Mode Switch Initialising the VPS with KX TVM Maintenance Console 1 Click Utility System Initialise Restart Initialise System 2 Specify Mailbox No Length 2 5 digits System Manager s Mailbox No and Message Manager s Mailbox No ...

Page 219: ...7 1 Initialising the VPS Installation Manual 219 3 Click Next 4 Set the System Security parameters as necessary 5 Click Finish 6 Click OK to close all lines and continue with initialisation ...

Page 220: ...Set the Mode Switch to position 5 4 Turn the power switch back on at the VPS 5 Connect the port cables 6 Confirm that the Run Indicator blinks 5 times 7 Turn the power switch off at the VPS 8 Set the Mode Switch to position 0 9 Turn the power switch back on at the VPS Note The execution time for the initialisation may differ each time it is performed because of system capacity and system programs ...

Page 221: ...7 2 Backing Up the System Installation Manual 221 7 2 Backing Up the System Click Utility System Back up Make Backup ...

Page 222: ... backup the data will vary depending on the connection method communication speed and the amount of data that is being backed up To restore the system from a backup refer to Restoration of Backup Data in 1 8 2 Utility System Back Up in the Programming Manual Note Deleted messages are not backed up Backing up all data including system prompts is recommended System prompt files are very large and ca...

Page 223: ...m Initialise Restart Restart System b Select OK to close all lines and restart the VPS c Press OK and wait for the VPS to restart 2 If the VPS still does not operate properly a Press the Shutdown button The RUN Indicator will begin flashing b Wait for the RUN Indicator to turn off and for the ALARM Indicator to light c Press the Reset button Pressing the Reset button before the Alarm Indicator lig...

Page 224: ...n Manual KX TVM50 KX TVM200 3 If the VPS still does not work a Press the Reset button only RUN Indicator ALARM Indicator Reset Button Shutdown Button SHUTDOWN RESET SHUTDOWN RESET RUN Indicator ALARM Indicator Reset Button Shutdown Button ...

Page 225: ...Version LAN Settings Default Parameters Set Language 1 To select an item from the Utility menu click Utility in the menu bar then select the desired function or utility Certain Utility menu items are also available from the Tool Bar System Back Up Line Status System Trace System Initialise Restart and Commands For more information see 1 8 Utility in the Programming Manual 1 In order to use this fe...

Page 226: ...PC printed or exported Mailbox Information Report Call Account Report Port Usage Report HDD Memory Usage Report Mailbox Usage Report Fax Call Report Call Handling Statistic Report Custom Service Report Message Status Report Subscriber Setup Report Security Information Report Hourly Statistic Report E mail Report For more information see 2 7 Reports in the Programming Manual ...

Page 227: ...roup Unit Setting and Configuration Extension Port screens of KX TDA series PBXs that use DPT Integration to see if the programming agrees with the actual connection Unable to utilise some of the DPT Integration features even though DPT Integration has been established properly Your PBX cannot support the feature The software version of your PBX is lower than required Consult your dealer The VPS d...

Page 228: ...ual Unable to call an outside party Improper setting of the trunk call dial procedure Reset the trunk access sequence of the connected PBX see Dial Number in 2 1 4 Notification Parameters and Number of Digits to Access Outside Line in 2 5 4 Parameters in the Programming Manual Also check Outgoing Call No Answer Time in 2 5 4 Parameters in the Programming Manual When setting a Dial Number for Devic...

Page 229: ...o make a no response reconnection Improper setting of the no response reconnection procedure Adjust the no response reconnection procedure to that of the connected PBX see Reconnect Sequence on No Answer in 2 5 4 Parameters in the Programming Manual Unable to generate a call waiting tone from the VPS Improper setting of sequence Adjust the Call Waiting sequence to that of the connected PBX see Cal...

Page 230: ...7 6 Troubleshooting 230 Installation Manual ...

Page 231: ... to another mailbox Auto Receipt Allows a subscriber or the System Manager to receive a message to confirm the reception of sent messages to other subscribers Automated Attendant The Automated Attendant feature of the VPS requests the caller to enter an extension number and then the VPS dials the number If there is no answer or the line is busy the caller is given certain options including the opt...

Page 232: ... Delivery Mailbox Caller ID Callback Available with APT DPT Integration only Enables a subscriber to use the Caller ID number information included with a message to call back the message sender without dialling the caller s telephone number Caller ID Call Routing Available with APT DPT Integration only The VPS automatically sends calls from preprogrammed Caller ID numbers to a specified extension ...

Page 233: ...nd drop interface Custom Service Allows callers to perform specific functions by pressing dial buttons on their telephones while listening to voice guidance Custom Service Menus Custom Services allow callers to connect themselves to an extension mailbox Mailbox Group operator fax machine etc without the assistance of an operator The System Administrator can create a maximum of 100 Custom Services ...

Page 234: ...Tone Multi Frequency Commonly referred to as touchtone E mail Integration Allows subscribers and the Message Manager to receive notification by e mail when they receive new messages Subscribers can also have the voice message attached to the e mail notification if the System Administrator has enabled this feature for their mailboxes External Delivery Message A message recorded by a subscriber and ...

Page 235: ...d data is sent using analogue DTMF tones The PBX informs the VPS of the status of extensions by sending DTMF tones and Call Progress tones to the VPS Many features such as Intercom Paging Live Call Screening LCS etc are not available with Inband Integration Incomplete Call Handling Service Calls are considered incomplete when is the called extension does not answer is busy or has set Call Blocking...

Page 236: ...reening LCS Available with APT DPT Integration only Allows the subscriber to use his or her PT to monitor incoming calls as messages are being recorded The subscriber has the option of answering calls while monitoring or allowing the message to be recorded without interruption Logical Extension All Calls Transfer to Mailbox An extension that always receives calls directly into its mailbox This fea...

Page 237: ...eted Message Retention Time Determines the number of days before a message is automatically deleted New Message Retention Time Determines when new unplayed messages are deleted Saved Message Retention Time Determines when old played messages are deleted Message Retrieval Order When a subscriber has several messages in his or her mailbox determines whether messages are played back from newest to ol...

Page 238: ...h mailbox has an owner s name subscriber name and there are 2 ways that these names are stored in the VPS First subscribers can record their own names the VPS can announces this recorded name during transfers Intercom Paging and when callers use the Dialling by Name feature Second the System Administrator can assign a text name for each subscriber This allows callers to dial subscribers extension ...

Page 239: ...rammed list of subscriber mailboxes that can be used by the subscriber who created the list to deliver a message to several recipients in one operation Each subscriber can create 4 Personal Group Distribution Lists Each list can have 40 members Personal Programming Also known as Station Programming PBX programming that is performed by an extension user to customise his or her extension s settings ...

Page 240: ...incoming calls are handled by the VPS One of 8 call service groups is assigned to each VPS port or PBX outside line Service Mode Determines if incoming calls are handled by the VPS according to settings made for day mode night mode lunch mode or break mode The current mode can be changed automatically either by the VPS or by the time mode settings of the PBX or can be changed manually by the Syste...

Page 241: ...nd Message Manager can rerecord prompts as necessary The System Administrator and the Message Manager can turn system prompts on and off as needed Each system prompt has a unique number System Report The System Administrator or the System Manager can generate various System Reports to monitor the status of the VPS System Security By default the System Manager and Message Manager cannot access the ...

Page 242: ...ation only Allows a subscriber to record his or her telephone conversations into his or her mailbox Two way Transfer Available with APT DPT Integration only Allows a subscriber to record his or her telephone conversations into another subscriber s mailbox The subscriber must specify the desired extension number when using this feature Unlimited Message Length Allows a subscriber to record telephon...

Page 243: ...Installation Manual 243 ...

Page 244: ...244 Installation Manual ...

Page 245: ...Installation Manual 245 Index ...

Page 246: ...e VPS 218 Initialising the VPS During Installation 70 Initialising the VPS with KX TVM Maintenance Console 218 Initialising the VPS with the Mode Switch 220 Installation 31 48 50 51 53 56 59 Installation Overview 41 Installation Precautions 32 Installer Equipment and Software Requirements 19 Installing KX TVM Maintenance Console 81 84 Installing Optional Cards KX TVM200 55 Installing Optional Card...

Page 247: ...26 Reset Button 38 Resetting the VPS 223 Run Indicator 38 S SAVE 221 Securing the Cables 68 Setting Mailboxes and Groups 209 Shutdown Button 38 Specifications 28 Starting KX TVM Maintenance Console 86 Starting Quick Setup 191 Starting Up 190 Subscriber Tutorial 214 Subscriber s Password Reset 212 System Components 38 System Connection Diagram 17 System Maintenance and Troubleshooting 217 T Tradema...

Page 248: ... here Note Wall Mounting Template for KX TVM50 When you print out this page the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template Confirm that the markings on the printed page reflect the measurements indicated in the template ...

Page 249: ...rew here Note Wall Mounting Template for KX TVM200 When you print out this page the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template Confirm that the markings on the printed page reflect the measurements indicated in the template ...

Page 250: ...uced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic Communications Co Ltd 2005 Panasonic Communications Co Ltd All Rights Reserved KK0105HF1035 Panasonic Communications Co Ltd 1 62 4 chome Minoshima Hakata ku Fukuoka 812 8531 Japan ...

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