Panasonic KX-TG3021 Operating Instructions Manual Download Page 41 | Manualshive

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Useful Information

For assistance, please visit http://www.panasonic.com/help

41

Troubleshooting

General use

*1 KX-TG3031/KX-TG3032/KX-TG3033/KX-TG3034

Problem

Cause/solution

The unit does not work.

L

Make sure the battery is installed correctly and
fully charged (page 10).

L

Check the connections (page 9).

L

Unplug the base unit’s AC adaptor to reset the
unit. Reconnect the adaptor and try again.

L

The handset has not been registered to the
base unit. Register the handset (page 36).

I cannot hear a dial tone.

L

Confirm the telephone line cord is properly
connected (page 9).

L

Disconnect the unit from the telephone line and
connect a known working telephone. If the
working telephone operates properly, contact
our service personnel to have the unit repaired.
If the working telephone does not operate
properly, contact your telephone service
provider.

The indicator on the top
right of the handset flashes
slowly.

L

New messages have been recorded. Listen to
the new messages (page 28).

*1

L

New Voice Mail messages have been recorded.
Listen to the new Voice Mail messages (page
34).

TG30xx.book Page 41 Thursday, February 1, 2007 5:19 PM

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Summary of Contents for KX-TG3021

Page 1: ...r website http www panasonic com help for customers in the U S A or Puerto Rico Charge the handset battery for 7 hours before initial use Operating Instructions 2 4 GHz Expandable Digital Cordless Phone Model No KX TG3021 2 4 GHz Expandable Digital Cordless Answering System Model No KX TG3031 with 2 Handsets Model No KX TG3032 with 3 Handsets Model No KX TG3033 2 4 GHz Digital Cordless Answering S...

Page 2: ...Using Caller ID service 20 Caller list 20 Programming Programmable settings 22 Answering System Answering system 27 Turning the answering system on off 27 Greeting message 28 Listening to messages using the base unit 28 Listening to messages using the handset 29 Remote operation 30 Answering system settings 31 Voice Mail Service Using Voice Mail service 33 Multi unit Operation Intercom 35 Transfer...

Page 3: ...ces among the following models 1 Intercom calls can be made between the handset and base unit 2 Intercom calls can be made between the handsets 3 Intercom calls can be made between the handsets by purchasing and registering 1 or more optional handsets KX TGA300 page 5 Model no Answering system Intercom N 1 N N 2 KX TG3021 3 KX TG3031 r r 3 KX TG3032 r r r KX TG3033 r r r KX TG3034 r r r KX TG3021 ...

Page 4: ...uded accessories 1 The handset cover comes attached to the handset No Accessory item Order number Quantity KX TG 3021S KX TG 3031S KX TG 3032B KX TG 3033S KX TG 3034B KX TG 3034S 1 AC adaptor for base unit PQLV203 1 1 1 1 1 2 Telephone line cord PQJA10075Z 1 1 1 1 1 3 Wall mounting adaptor PQKL10084Z2 1 1 1 1 1 4 Battery HHR P107 1 2 3 4 4 5 Handset cover 1 PQYNTG6051SR 1 3 4 PQYNTG3032BR 2 4 6 Ch...

Page 5: ... 605 1277 Accessory item Order number Rechargeable nickel metal hydride Ni MH battery HHR P107 Accessory handset with charger KX TGA300 Headset KX TCA60 KX TCA86 KX TCA88HA KX TCA92 KX TCA93 KX TCA94 or KX TCA95 T adaptor KX J66 You can expand the phone system by registering optional handsets to a single base unit LA maximum of 4 total handsets included and optional can be registered to a single b...

Page 6: ...ts and extension cords This can result in the risk of fire or electric shock 10 Never push any objects through slots in the product This may result in the risk of fire or electric shock Never spill any liquid on the product 11 To reduce the risk of electric shock do not disassemble the product Take the product to an authorized service center when service is required Opening or removing covers may ...

Page 7: ...Never install telephone wiring during a lightning storm LNever install telephone line jacks in wet locations unless the jack is specifically designed for wet locations LNever touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface LUse caution when installing or modifying telephone lines LDo not touch the plug with wet hands LThe AC a...

Page 8: ...rage and voice quality depends on the local environmental conditions LIf the reception for a base unit location is not satisfactory move the base unit to another location for better reception Environment LKeep the product away from electrical noise generating devices such as fluorescent lamps and motors LThe product should be kept free from excessive smoke dust high temperature and vibration LThe ...

Page 9: ...o become disconnected LThe unit will not work during a power failure We recommend connecting a corded telephone to the same telephone line or to the same telephone line jack using a Panasonic T adaptor page 5 If you subscribe to a DSL service Please attach a noise filter contact your DSL provider to the telephone line between the base unit and the telephone line jack in the event of the following ...

Page 10: ... battery noted on page 5 Attention A nickel metal hydride battery that is recyclable powers the product you have purchased Please call 1 800 8 BATTERY 1 800 822 8837 for information on how to recycle this battery Battery charge Place the handset on the base unit or charger for 7 hours before initial use LWhile charging Charging is displayed and the charge indicator on the handset lights When the b...

Page 11: ... handset is off the base unit or charger even when the handset is not in use LAfter the handset is fully charged displaying Charge completed it may be left on the base unit or charger without any ill effect on the battery LThe battery level may not be displayed correctly after you replace the battery In this case place the handset on the base unit or charger and let it charge for 7 hours Symbols u...

Page 12: ...r C Charge contacts Base unit KX TG3031 KX TG3032 KX TG3033 KX TG3034 A GREETING REC Recording B GREETING CHECK C Speaker D ERASE E ANSWER ON ANSWER ON indicator F MESSAGE MESSAGE indicator G SKIP H IN USE indicator I LOCATOR INTERCOM J VOLUME K MIC Microphone L REPEAT M STOP N Charge contacts A B C A B C J K M N L D H E F G I ...

Page 13: ...gator key The handset navigator key can be used to navigate through menus and to select items shown on the display by pressing V or Adjusting audio volume Press or V repeatedly while talking Using the soft keys The handset features 2 soft keys By pressing a soft key you can select the feature shown directly above it on the display Display Handset display items A L M N Q O R P B B C D E F G H I J K...

Page 14: ...line service The default setting is Tone Tone For tone dial service Pulse For rotary pulse dial service 1 MENU i 0 5 1 2 V Select the desired setting 3 Save i OFF Date and time Set the correct date and time To use the available alarm function page 26 When you play back a message from the answering system page 28 the unit announces the day and time it was recorded KX TG3031 KX TG3032 KX TG3033 KX T...

Page 15: ...8 digits max 1 REDIAL 2 V Select the desired phone number 3 C Erasing a number in the redial list 1 REDIAL 2 V Select the desired phone number 3 Erase i Yes i OFF PAUSE button for PBX long distance service users A pause is sometimes required when making calls using a PBX or long distance service When storing a calling card access number and or PIN in the phonebook a pause is also needed page 19 Fo...

Page 16: ...d and the ringer indicator flashes rapidly After 4 additional minutes on hold the call is disconnected Mute button While mute is turned on you can hear the other party but the other party cannot hear you To mute your voice press Mute LTo return to the conversation press Mute or C Note LWhen this feature is turned on Mute flashes L Mute is a soft key visible on the handset display during a call FLA...

Page 17: ...it does not turn on automatically during the same call LWhile this feature is turned on the battery operating time is shortened page 11 the maximum number of extensions that can be used at a time may decrease Handset voice enhancer This feature clarifies the voice of the person you are talking to reproducing a more natural sounding voice that is easier to hear and understand page 25 Press VE durin...

Page 18: ... or number LPress and hold Clear to erase all characters or numbers Finding and calling a phonebook item Searching for a name alphabetically by scrolling through all items 1 Phonebook i Search 2 V Select the desired item 3 Press C to dial the phone number Searching for a name by initial 1 Phonebook i Search 2 Press the dial key 0 9 or that corresponds to the first letter you are searching for see ...

Page 19: ...phonebook without having to dial manually 1 During an outside call press MENU 2 V Phonebook i Select 3 Find the desired item page 18 i Call Note LWhen storing a calling card access number and your PIN in the phonebook as one phonebook item press PAUSE to add pauses after the number and PIN as necessary page 15 LIf you have rotary pulse service you need to press before pressing MENU in step 1 to ch...

Page 20: ...lls by pressing View CID Custom name display When the Caller ID number is received and it matches a phone number stored in the phonebook the stored name from the phonebook is displayed and logged in the caller list Call Waiting Caller ID display If you subscribe to both Caller ID and Call Waiting with Caller ID services the 2nd caller s information is displayed after you hear a Call Waiting tone p...

Page 21: ...you can call these local numbers using caller information without dialing the area code To activate this feature you must edit an item in the caller list then call that number After that phone numbers from that caller s area code are edited automatically This feature can be turned on or off page 24 Note LPhone numbers from the 4 most recently edited area codes are automatically edited LIf you move...

Page 22: ...ng by scrolling through the display menus 1 MENU 2 Press V or to select the desired menu i Select LIf there is a sub menu s press V or to select the desired item i Select 3 Press V or to select the desired setting i Save LThis step may vary depending on the feature being programmed 4 OFF Main menu Sub menu 1 Sub menu 2 Page Message play KX TG3031 KX TG3032 KX TG3033 KX TG3034 29 V M access 34 Alar...

Page 23: ...1 31 Recording time 1 32 Remote code 1 31 Voice Mail Store VM access 1 33 VM tone detect 1 33 Message alert 32 34 LCD contrast Key tone Auto talk 16 Caller ID edit 21 Set tel line Set dial mode 1 14 Set flash time 1 16 Set line mode 1 Set base unit KX TG3031 KX TG3032 KX TG3033 KX TG3034 Ringer tone 1 Registration HS registration 36 Deregistration 36 Change language Display 14 Voice prompt 1 KX TG...

Page 24: ...start again from step 1 Feature Feature code Setting code System setting 1 Page Alarm 8 1 Once 0 Off 26 Auto talk 2 0 3 1 On 0 Off 16 Caller ID edit Caller ID number auto edit 0 4 1 On 0 Off 21 Copy phonebook 1 item 1 19 Copy phonebook all items 2 19 Date and time 4 1 r 14 Deregistration 0 0 2 36 HS registration 0 0 1 36 Key tone 3 0 2 1 On 0 Off LCD contrast Display contrast 0 1 1 6 Level 1 6 3 M...

Page 25: ...r V M access 3 34 VM tone detect 0 7 2 1 On 0 Off r 33 Voice enhancer 5 1 On 0 Off 17 Feature Feature code Setting code System setting 1 Page Change language Display language 0 8 1 English 2 Español 14 Feature Feature code Setting code System setting 1 Page Display Change language 0 8 1 1 English 2 Español 14 Message play 2 29 Recording time 0 6 2 1 1min 2 2min 3 3min r 32 Remote code 0 6 3 Defaul...

Page 26: ...played when another phone connected to the same line is in use you need to change the line mode to A 7 This feature allows the unit to automatically adjust the date and time setting when caller information is received To use this feature set the date and time first Alarm An alarm will sound once for 3 minutes at the set time Set the date and time beforehand page 14 1 MENU i 8 2 V Once i Select L T...

Page 27: ...y switches to another prerecorded greeting message asking callers to call again later If you recorded your own greeting message the same message is still announced to callers even though their messages are not recorded Turning the answering system on off Press ANSWER ON to turn on off the answering system LWhen the answering system is turned on the ANSWER ON indicator lights LWhen the answering sy...

Page 28: ...ded greeting message for callers and ask them to leave messages Playing back the greeting message Press GREETING CHECK Erasing your greeting message Press GREETING CHECK and then press ERASE while your greeting message is playing Listening to messages using the base unit When new messages have been recorded the MESSAGE indicator on the base unit flashes Press MESSAGE LThe base unit plays new messa...

Page 29: ... Caller ID subscribers only If Caller ID information was received for the call you can call the caller back while listening to the message 1 Press Select during playback LTo edit the number before calling back press Edit repeatedly to select the desired format page 20 2 Call Operating the answering system You can also operate the answering system by pressing dial keys on the handset during playbac...

Page 30: ...he English voice guidance is selected During remote operation the unit s voice guidance starts and prompts you to press 1 to perform a specific operation or press 2 to listen to more available operations Operations are presented by voice guidance in the following order Play back all messages Play back new messages Record your message Erase all messages Note LIf you do not press any dial keys withi...

Page 31: ...e code A remote code must be entered when operating the answering system remotely This code prevents unauthorized parties from listening to your messages remotely The default setting is 11 1 MENU i 0 6 3 2 Enter the desired 2 digit remote code i Save i OFF Ring count You can change the number of times the phone rings before the unit answers calls The default setting is 4 Toll saver The unit answer...

Page 32: ...vate the Voice Mail service provided by your telephone service provider before changing this setting Change the ring count of the Voice Mail service so that the answering system can answer the call first To do so consult your telephone service provider Caller s recording time You can change the maximum message recording time allotted to each caller The default setting is 3min 1 MENU i 0 6 2 2 V Se...

Page 33: ...sword press PAUSE to add pauses page 15 between the access number and the password as necessary Consult your telephone service provider for the required pause time Example To erase the Voice Mail access number Repeat step 1 then press and hold Clear until all digits are erased Press Save then press OFF Voice Mail VM tone detection Your telephone service provider sends special signals sometimes cal...

Page 34: ...ew messages turn it off by pressing and holding OFF until the handset beeps LIf your Voice Mail service uses Voice Mail tones and the message is over 3 minutes long the handset may not indicate new messages LIf your Voice Mail service uses Voice Mail tones the tones are heard from any phone connected to the same line If you want to use another phone to listen to Voice Mail messages you have to dia...

Page 35: ...X TG3033 KX TG3034 1 INTERCOM LAll the registered handsets beep for 1 minute LTo stop paging press INTERCOM 2 When you finish talking press INTERCOM Answering an intercom call 1 Press C or s to answer the page 2 When you finish talking press OFF KX TG3031 KX TG3032 KX TG3033 KX TG3034 1 Press INTERCOM to answer the page 2 When you finish talking press INTERCOM Note LWhen the ringer volume is set t...

Page 36: ...ed calls Press C to answer the page LAfter the paging party disconnects you can talk to the outside caller Registering a handset The included handset and base unit are preregistered If for some reason the handset is not registered to the base unit register the handset 1 Handset MENU i 0 0 1 2 Base unit KX TG3021 Press and hold LOCATOR until the IN USE indicator flashes KX TG3031 KX TG3032 KX TG303...

Page 37: ...connect the cord Mount the unit by inserting the mounting pins into the round openings on the adaptor for pin 2 use round cut out at the bottom of the adaptor if you are using the 4 inches phone plate then sliding the unit down to secure it Connect the AC adaptor to power outlet page 9 LThere are two common types of wall phone plates The distance between 1 and 2 may vary depending on the size of t...

Page 38: ...o the handset allows hands free phone conversations We recommend using the Panasonic headset noted on page 5 LHeadset shown is KX TCA86 Switching a call between the headset and handset speakerphone To switch to the handset speakerphone press s To return to the headset press C Lanyard strap eyelet If you have a lanyard strap not included you can hang your handset from your neck or wrist Thread it t...

Page 39: ...er tried to send phonebook items to you but there was an error Have the other handset user re send the items to you page 19 Incomplete Phonebook full LThe destination handset s phonebook memory is full Erase unnecessary items from the destination handset s phonebook page 19 Invalid LThere is no handset registered to the base unit matching the extension number you entered No items stored LYour phon...

Page 40: ...e try again later LOther units are in use and the system is busy Try again later LAnother user is listening to messages Try again later 1 LThe handset s registration may have been canceled Re register the handset page 36 Store VM access LYou have not stored the Voice Mail access number Store the number page 33 Display message Cause solution ...

Page 41: ... the base unit Register the handset page 36 I cannot hear a dial tone LConfirm the telephone line cord is properly connected page 9 LDisconnect the unit from the telephone line and connect a known working telephone If the working telephone operates properly contact our service personnel to have the unit repaired If the working telephone does not operate properly contact your telephone service prov...

Page 42: ...amming the handset starts to ring LA call is being received Answer the call and start again after hanging up Problem Cause solution I fully charged the battery but 7 continues to flash or 8 is displayed LClean the charge contacts and charge again page 11 LThe battery may need to be replaced with a new one page 10 The handset display is blank LConfirm that the battery is properly installed LFully c...

Page 43: ...provider for details The handset does not ring LThe ringer volume is turned off Adjust it page 24 The base unit does not ring 1 LThe ringer volume is turned off Adjust it page 16 I cannot make a call LThe dialing mode may be set incorrectly Change the setting page 14 LAnother handset is in use Try again later I cannot have a conversation using the headset LMake sure that an optional headset is con...

Page 44: ...other equipment and try again LThe caller requested not to send caller information page 20 LGenerally caller information is displayed from the 2nd ring The caller list incoming phone numbers are not edited automatically LThe Caller ID number auto edit feature is turned off Turn it on and try again page 24 LYou need to call back the edited number to activate Caller ID number auto edit I cannot dial...

Page 45: ...e answering system is off Turn it on page 31 The unit does not record new messages LThe answering system is off Turn it on page 27 31 LThe message memory is full Erase unnecessary messages page 28 29 LIf you subscribe to the Voice Mail service messages are recorded by the telephone service provider not your telephone page 31 I cannot operate the answering system LSomeone is operating the answering...

Page 46: ...ct is part of the product identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without a decimal point e g 03 is a REN of 0 3 If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the custom...

Page 47: ... be ensured when using this phone CAUTION Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this device NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmfu...

Page 48: ... FCC RF Exposure Warning L This product complies with FCC radiation exposure limits set forth for an uncontrolled environment L To comply with FCC RF exposure requirements the base unit must be installed and operated 20 cm 8 inches or more between the product and all person s body excluding extremities of hands wrist and feet L This product may not be collocated or operated in conjunction with any...

Page 49: ... 5 5 8 inches Mass Weight KX TG3021 Approx 210 g 0 46 lb KX TG3031 KX TG3032 KX TG3033 KX TG3034 Approx 250 g 0 55 lb Power consumption Standby Approx 1 4 W Maximum Approx 4 2 W Power output 125 mW max Power supply AC adaptor 120 V AC 60 Hz Dimensions Approx height 156 mm width 48 mm depth 33 mm 6 1 8 inches 1 7 8 inches 1 5 16 inches Mass Weight Approx 150 g 0 33 lb Power output 125 mW max Power ...

Page 50: ...r speech impaired users can call 1 877 833 8855 TTY users hearing or speech impaired users can call 1 866 605 1277 Purchase Parts Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at http www pasc panasonic com or send your request by E mail to npcparts us panasonic com You may also contact us directly at 1 800 332 5368 Phone 1 800 237 9080 Fax Only Monda...

Page 51: ...e will be no charge for labor During the Parts Limited Warranty period there will be no charge for parts You must mail in your product prepaid during the Limited Warranty period This Limited Warranty excludes both parts and labor for batteries antennas and cosmetic parts cabinet This Limited Warranty only applies to products purchased and serviced in the United States or Puerto Rico This Limited W...

Page 52: ... Authorized Servicer or damage that is attributable to acts of God THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER LIMITED WARRANTY COVERAGE THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY As examples this excludes damages for lost time lost calls or messages cost of having someo...

Page 53: ...sh 16 Flash time 25 G Greeting message 28 H Handset locator 35 Headset optional 38 Hold 16 I Intercom 35 K Key tone 24 L Line mode 25 M Making calls 15 Memory capacity message recording 27 Message alert 32 34 Missed calls 20 Mute 16 N Navigator key 13 P Pause 15 Phonebook 18 Phonebook copy 19 Power failure 9 Pulse service 17 R Recording time 32 Redial list 15 Registration 36 Remote code 31 Remote ...

Page 54: ...54 For assistance please visit http www panasonic com help Notes ...

Page 55: ...For assistance please visit http www panasonic com help 55 Notes ...

Page 56: ...ales offices These locations do not repair consumer products We recommend keeping a record of the following information for future reference Attach your purchase receipt here Panasonic Consumer Electronics Company Division of Panasonic Corporation of North America One Panasonic Way Secaucus New Jersey 07094 Panasonic Puerto Rico Inc San Gabriel Industrial Park Ave 65 de Infantería Km 9 5 Carolina ...

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