Panasonic KX-TG2214W Operating Instructions Manual Download Page 41

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Troubleshooting

Useful Inf

ormation

For assistance, please call: 1-800-211-PANA(7262)

Previously programmed
information is erased.

• If a power failure occurs, programmed

information may be erased. Reprogram if
necessary.

The unit does not display
the caller’s name and/or
phone number.

• You need to subscribe to a Caller ID service.
• Other telephone equipment may be interfering

with your phone. Disconnect it and try again.

• Other electrical appliances connected to the

same outlet may be interfering with Caller ID.

• Telephone line noise may be affecting Caller ID.
• The caller requested not to send his/her Caller

ID information (p. 20).

• If a Caller ID box is connected between the unit

and the telephone wall jack, disconnect the Caller
ID box or plug the unit directly into the wall jack.

The handset display exits
the Caller List or phone
book.

• Do not pause for over 60 seconds while

searching.

You cannot page the
handset.

• The handset is too far from the base unit.
• The handset user is making an outside call or

viewing the Caller List/phone book. Wait until the
IN USE/CHARGE indicator light goes out.

• The handset is in use. Try again later.

You cannot redial.

• If the last number dialed was more than 32 digits

long, the number will not be redialed correctly.

“

Recharge battery

” is

displayed, “

” flashes

or the unit beeps
intermittently.

• Charge the battery fully (p. 8).

You charged the battery
fully, but “

Recharge

battery

” is still displayed

and/or “

” continues to

flash.

• Clean the charge contacts and charge again

(p. 9).

• Install a new battery (p. 8).

Problem

Cause & Remedy

Summary of Contents for KX-TG2214W

Page 1: ...nic World Wide Web address http www panasonic com for customers in the USA or Puerto Rico Caller ID Compatible Charge the battery for about 6 hours before initial use KX TG2214W 2 4GHz Digital Cordless Phone Operating Instructions Model No KX TG2214F KX TG2214P KX TG2214W Pulse or tone dialing capability ...

Page 2: ... will display a caller s name and phone number Call Waiting Caller ID which displays a second caller s name and phone number while the user is on another call requires a subscription to both Caller ID and Call Waiting After subscribing to Voice Mail Service this phone s VM indicator will flash when there are new messages left in the voice mail box at phone company AC Adaptor p 8 Order No PQLV19Z P...

Page 3: ... and noise free operation the recommended base unit location is Note If you use the handset near a microwave oven which is being used noise may be heard from the receiver or the speaker Move away from the microwave oven and closer to the base unit If you use the handset near another cordless phone noise may be heard Move away from the other cordless phone and closer to your base unit Raise the ant...

Page 4: ...Voice Enhancer Technology 13 Auto Talk 14 LCD Contrast 14 Ringer Volume 15 Ringer Tone 16 Line Mode 16 Making Calls 17 Answering Calls 19 Caller ID Service 20 Using the Caller List 20 Viewing the Caller List 21 Calling Back from the Caller List 21 Editing the Caller s Phone Number 22 Caller ID Number Auto Edit Feature 23 Storing Caller Information in the Phone Book 24 Erasing Caller Information 25...

Page 5: ...tion 31 Listening to Voice Mail Messages 32 Special Features 33 Automatic Security Code Setting 33 Handset Locator 33 Temporary Tone Dialing For Rotary or Pulse Service Users 33 Muting Your Conversation 33 For Call Waiting Service Users 34 Using the PAUSE Key For PBX Line Long Distance Calls 34 FLASH Button 35 Wall Mounting 36 Belt Clip 37 Shoulder Rest Attachment 37 Optional Headset 38 Direct Com...

Page 6: ...ontrols Base unit KX TG2214 KX TG2214 IN USE IN USE CHARGE CHARGE HANDSET HANDSET LOCA LOCATOR OR VM VM Charge Contacts p 9 HANDSET LOCATOR p 33 Antenna p 3 IN USE CHARGE Indicator p 8 33 VM Voice Mail Indicator p 30 ...

Page 7: ...Caller List and the phone book works as a scroll key Adjusts the handset ringer and receiver speaker volumes works as a volume key Throughout these Operating Instructions The soft keys are indicated with the display above the keys Ex Press Hold indicates Press the soft key below Hold The navigator key is indicated by the arrows or Antenna Display Receiver Soft Keys see below OFF p 10 17 MENU p 10 ...

Page 8: ... battery and press it down until it snaps into the compartment Close the cover To replace the battery Press the notch on the cover firmly and slide it as indicated by the arrow Replace the old battery with a new one p 9 Close the cover and charge the battery for about 6 hours Battery Charge Place the handset on the base unit and charge for about 6 hours before initial use The IN USE CHARGE indicat...

Page 9: ...often if the unit is subject to grease dust or high humidity Otherwise the battery may not charge properly If the battery is fully charged you do not have to place the handset on the base unit until Recharge battery is displayed and or flashes This will maximize the battery life The battery cannot be overcharged You can check the battery strength on the handset display The battery strength is as s...

Page 10: ...r desired menu 4 If your selected menu has a sub menu it will be displayed Repeat steps 2 and 3 until your desired menu is displayed 5 Select your desired setting by pressing or How to use the Back key Press Back to go back to the previous menu 6 Press Save to save your setting A confirmation tone will be heard and the setting will be saved 7 Press OFF to exit programming mode VOL MENU allows you ...

Page 11: ...s 3 times and No link to base Place on cradle and try again is displayed If or any other buttons except MUTE and OFF is pressed while the handset is on the base unit the handset beeps 3 times and Please lift up and try again is displayed Lift the handset and press the button again Function MenuTable You can use the following functions to customize your unit See the corresponding pages for function...

Page 12: ...Change language by pressing or then press Select 4 Select the language by pressing Español or English 5 Press Guard or Save then press OFF 1 Press MENU 2 Scroll to Initial setting by pressing or then press Select 3 Scroll to Set tel line by pressing or then press Select 4 Press Select at Set dial mode 5 Select Pulse or Tone by pressing or 6 Press Save then press OFF Initial setting Exit Select Cha...

Page 13: ...idth limitations As a result a clearer crisp sound much closer to the actual voice is achieved is displayed when the Voice Enhancer Technology is set to ON Helpful hint Depending on the condition and quality of your telephone line Voice Enhancer may emphasize the noise already on the line If it becomes difficult to hear the caller please set Voice Enhancer mode to OFF To turn the mode ON while tal...

Page 14: ...ory preset is level 3 1 Press MENU 2 Scroll to Initial setting by pressing or then press Select 3 Scroll to Auto talk by pressing or then press Select 4 Select On or Off by pressing or 5 Press Save then press OFF 1 Press MENU 2 Scroll to Initial setting by pressing or then press Select 3 Press Select at LCD contrast 4 Select the desired contrast by pressing or Each time you press or the LCD contra...

Page 15: ...display Ringer off You can select the ringer volume while an external call is being received Press or while the unit is just ringing To set to OFF press and hold Ringer off is displayed 1 Press MENU 2 Press Select at Ringer setting 3 Press Select at Ringer volume 4 Select the desired volume level by pressing or The volume will change and ring The number of steps indicates the volume level To turn ...

Page 16: ...4 Select the desired tone by pressing or If the handset ringer volume has been set to OFF the unit will not ring p 15 You can also select a ringer tone by pressing dialing buttons 1 to 6 5 Press Save then press OFF 1 Press MENU 2 Scroll to Initial setting by pressing or then press Select 3 Scroll to Set tel line by pressing or then press Select 4 Scroll to Set line mode by pressing or then press S...

Page 17: ... seconds the display will show the length of the call 3 To hang up press OFF or place the handset on the base unit 1 Press SP phone is displayed 2 Dial a phone number The dialed number is displayed After a few seconds the display will show the length of the call 3 When the other party answers talk into the microphone 4 To hang up press OFF or place the handset on the base unit Hands free Digital D...

Page 18: ...d is displayed To return to the call press or If another phone is connected on the same line you can also return to the call by lifting its handset If a call is kept holding for 6 minutes an alarm tone will start to sound After 4 additional minutes on hold the call will be disconnected The alarm volume corresponds to the ringer volume level p 15 If the ringer is OFF the alarm will sound at the LOW...

Page 19: ...ad The handset dialing buttons will light when you press a button or lift the handset off the base unit The light will go out after a few seconds Answering Calls When a call is received the unit rings and Incoming call is displayed and the Ringer indicator on the handset and the IN USE CHARGE indicator on the base unit flash rapidly If you subscribe to a Caller ID service see page 20 When the ring...

Page 20: ... unit can record information up to 30 different callers and store this information in the Caller List Caller information is sorted by the most recent call to the oldest When the 31st call is received the information from the 1st call is deleted The unit will also tell you how many calls you missed while you were out or unavailable to answer the phone Display Meaning Out of area The caller dialed f...

Page 21: ...e Caller List In some cases you may have to edit the number before dialing p 22 Ex You may have to delete 1 and the area code If a phone number is not displayed in the caller information you cannot call back that caller from the Caller List 1 Press Rcvd calls to enter the Caller List You can also enter by pressing or 2 To search from the most recent call press To search from the oldest call press ...

Page 22: ...alternately displayed as shown on the right 3 Press Select 4 Press Edit Each time you press Edit the number is rearranged into one of 3 patterns 1 The order in which patterns are displayed depends on how the telephone number is displayed in step 2 5 To continue with making a call from the Caller List press or To continue with storing the number in the phone book press Save If there is no name info...

Page 23: ... number which has one of the 3 patterns that you have edited with specific area codes and that you prefer to be followed by future Caller ID numbers so that in the future all the Caller ID numbers coming from the same area code will be displayed in the same pattern The Caller ID number Auto Edit feature is preset at the factory to ON If a call does not go through the phone number you dialed may ha...

Page 24: ...calls to enter the Caller List You can also enter by pressing or 2 Scroll to the desired caller by pressing or If the number requires editing see page 22 Name and phone number are alternately displayed as shown on the right 3 Press Select 4 Press Save To continue storing other items repeat from step 2 If there is no name information for the caller Enter name will be displayed a If a name is not re...

Page 25: ...Press Rcvd calls to enter the Caller List You can also enter by pressing or 2 Scroll to the desired caller by pressing or then press Erase To erase other items repeat step 2 To exit the Caller List press OFF 1 Press Rcvd calls to enter the Caller List You can also enter by pressing or 2 Press All erase 3 Press Yes A beep sounds and all entries in your Caller List are erased 2 missed calls Rcvd Pho...

Page 26: ...acters with the dialing buttons 0 to 9 p 27 then press If a name is not required press then go to step 4 4 Enter a phone number up to 32 digits Each time you press a digit is erased To erase all of the digits press and hold If a pause is required for dialing press P A pause is stored in a phone number as one digit p 34 5 Press If you want to change the name press Edit then change it If you want to...

Page 27: ...the incorrect character Each time you press a character is erased Then re enter the correct character To erase all characters press and hold Keys Characters Keys Characters 1 1 6 m n o M N O 6 2 a b c A B C 2 7 p q r s P Q R S 7 3 d e f D E F 3 8 t u v T U V 8 4 g h i G H I 4 9 w x y z W X Y Z 9 5 j k l J K L 5 0 0 Space Erases the character to the left Moves the cursor to the right To enter anoth...

Page 28: ... in the index you selected the first entry in the next alphabetical index will be displayed 3 Press repeatedly until the desired name is displayed Index table 1 Press Phone book to enter the phone book 2 Press Search 3 Scroll to the desired item To scroll down press To scroll up press 4 Press Call or The displayed phone number is dialed 5 To hang up press OFF or place the handset on the base unit ...

Page 29: ...en press If you do not need to change the number press then go to step 7 If a pause is required for dialing press P A pause is stored in a phone number as one digit p 34 7 Press Save To continue editing other items repeat from step 2 8 Press OFF 1 Press Phone book to enter the phone book 2 Press Search 3 Scroll to the desired item by pressing or then press Select To search for the item by initial ...

Page 30: ...il all of the digits are erased Press MENU then press OFF 1 Press MENU 2 Scroll to Initial setting by pressing or then press Select 3 Scroll to Voice Mail by pressing or then press Select 4 Press Select at Store VM access 5 Enter your access number up to 32 digits Each time you press a digit is erased To erase all of the digits press and hold If a pause is required for dialing press P 6 Press MENU...

Page 31: ...il will be displayed on the handset and the VM indicator on the base unit will flash Set this programming to OFF when you do not subscribe to a voice mail service your telephone company does not send a pulsating tone followed by a continuous dial tone or your unit is connected to a business or office telephone system PBX If you are not sure which setting is required consult your local telephone co...

Page 32: ...age s press and hold OFF until the unit beeps Voice Mail will disappear and the VM indicator will go out If your voice mail service uses a voice mail tone and the recorded message is over 3 minutes long Voice Mail may not be displayed and the VM indicator may not flash If your voice mail service uses a voice mail tone the tone will be heard from any parallel connected phone If you use another phon...

Page 33: ...vice Users Press TONE before entering access numbers which require tone dialing The dialing mode changes to tone You can enter numbers to access an answering service electronic banking service etc When you hang up the dialing mode will return to pulse MutingYour Conversation During a call you can mute your phone so the other party cannot listen to you When muting your conversation you can hear the...

Page 34: ...r s name and phone number will be displayed After you hear a call waiting tone while talking the display shows the caller s name with the phone number and Waiting Contact your telephone company for details and availability in your area Using the PAUSE Key For PBX Line Long Distance Calls We recommend you press Pause or P if a pause is required to dial with a PBX or to make a long distance call Ex ...

Page 35: ... depends on your telephone exchange or host PBX You can select the following flash times 700 600 400 300 250 110 100 or 90 ms milliseconds The factory preset is 700 ms If PBX functions do not work correctly consult your PBX supplier for the correct settings 1 Press MENU 2 Scroll to Initial setting by pressing or then press Select 3 Scroll to Set tel line by pressing or then press Select 4 Scroll t...

Page 36: ...being disconnected 3 Tuck the telephone line cord inside the wall mounting adaptor then push the adaptor in the direction of the arrows and The word UP WALL should face upward 4 Connect the telephone line cord Mount the unit then slide down Raise the antenna 5 To charge the handset battery Place the handset on the base unit The IN USE CHARGE indicator lights and the unit beeps once 1 2 2 1 1 To Po...

Page 37: ...houlder rest attachment if you need to keep your hands free during a phone conversation To attach the shoulder rest attachment Attach the included belt clip to the handset see above then attach the shoulder rest attachment to the belt clip as shown below You will hear a click when the shoulder rest attachment is in place To remove the shoulder rest attachment Slide the base of the attachment in th...

Page 38: ...r KX TCA98 headset To order call the accessories telephone number on page 2 Connecting an optional headset to the handset Open the headset jack cover and insert the headset plug into the headset jack as shown below To switch to the speakerphone while using the headset Press To return to the headset press Headset Jack Headset sold separately Model shown here is KX TCA88 ...

Page 39: ... Set flash time 2 Set line mode 3 1 Pulse 2 Tone 1 700ms 2 600ms 3 400ms 4 300ms 5 250ms 6 110ms 7 100ms 8 90ms 1 A 2 B Store VM access 1 VM tone detect 2 1 1 On 0 Off 0 Off 1 Low 2 Medium 3 High 0 1 2 3 2 1 6 tone pattern 1 6 1 6 3 5 1 0 0 1 1 5 level 1 5 1 5 3 1 0 4 1 0 5 1 1 2 2 1 3 5 7 3 1 2 7 1 2 1 0 8 1 2 2 4 6 8 p 15 p 16 p 32 p 13 p 14 p 14 p 23 p 12 p 35 p 16 p 30 p 31 p 12 During program...

Page 40: ...in Plug in the AC adaptor Raise the base unit antenna Static sound cuts in out fades Interference from other electrical units Move the handset and the base unit away from other electrical appliances p 3 Walk closer to the base unit Raise the base unit antenna Select a clearer channel p 18 The handset does not ring The ringer volume is set to OFF Set to HIGH MEDIUM or LOW p 15 The handset display i...

Page 41: ...he unit and the telephone wall jack disconnect the Caller ID box or plug the unit directly into the wall jack The handset display exits the Caller List or phone book Do not pause for over 60 seconds while searching You cannot page the handset The handset is too far from the base unit The handset user is making an outside call or viewing the Caller List phone book Wait until the IN USE CHARGE indic...

Page 42: ...set Make sure the optional headset is connected properly p 38 If SP phone is displayed on the handset press to switch to the headset If you cannot solve your problem Call our customer call center at 1 800 211 PANA 7262 Panasonic s e mail address for customer inquiries consumerproducts panasonic com for customers in the USA or Puerto Rico ONLY Problem Cause Remedy ...

Page 43: ...nd extension cords This can result in the risk of fire or electric shock 10 Never push any objects through slots in this unit This may result in the risk of fire or electric shock Never spill any liquid on the unit 11 To reduce the risk of electric shock do not disassemble this unit Take the unit to an authorized servicenter when service is required Opening or removing covers may expose you to dan...

Page 44: ...he electrolyte may be toxic if swallowed 4 Exercise care in handling batteries in order not to short the battery to conductive materials such as rings bracelets and keys The battery and or conductor may overheat and cause burns 5 Charge the battery ies provided with or identified for use with this product only in accordance with the instructions and limitations specified in this manual WARNING TO ...

Page 45: ...ses harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facili...

Page 46: ...ning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for hel...

Page 47: ...egulations posted in the area instruct you not to do so Hospitals or health care facilities may be using equipment that could be sensitive to external RF radio frequency energy Routine care wipe the unit with a soft cloth Do not use benzine thinner or any abrasive powder When you leave the unit unused for a long period of time unplug the AC adaptor from the outlet If there is any trouble disconnec...

Page 48: ... g 0 68 lb Handset Power Supply Ni MH battery 2 4 V 1 500 mAh Frequency 2 402 GHz 2 480 GHz Dimensions H x W x D Approx 246 mm x 52 mm x 41 mm 9 11 16 x 2 1 16 x 1 5 8 Mass Weight Approx 210 g 0 46 lb Security Codes 1 000 000 Dialing Mode Tone DTMF Pulse Operating Environment 5 C 40 C 41 F 104 F Specifications are subject to change without notice For your future reference Serial No Date of purchas...

Page 49: ...tes or Puerto Rico This warranty is extended only to the original purchaser of a new product which was not sold as is A purchase receipt or other proof of the original purchase date is required for warranty service To obtain service in the USA please contact Panasonic Services Company Panasonic Plus Department 20421 84th Avenue South Kent WA 98032 Tel 1 800 833 9626 Fax 1 800 237 9080 For assistan...

Page 50: ...r If the problem is not handled to your satisfaction then write to the warrantor s Consumer Affairs Department at the addresses listed for the warrantor PARTS AND SERVICE WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY ARE YOUR RESPONSIBILITY Customer Services Directory For Product Information Operating Assistance Literature Request Dealer Locations and all Customer Service inquiries please contact...

Page 51: ...annel CH 18 D Dialing Mode 12 Display Language 12 F FCC and Other Information 45 FLASH Button 35 Flash time 35 Function Menu Direct Commands 39 Function Menu Selection 10 Function Menu Table 11 H Handset Locator 33 Headset optional 38 Hold 18 I Installation AC Adaptor 8 Installation Battery 8 Installation Telephone Line Cord 8 L LCD Contrast 14 Lighted handset keypad 19 Line Mode 16 Location of Co...

Page 52: ... 43 Shipping product for service 55 Shoulder Rest Attachment 37 Soft keys 7 Specifications 48 SP phone 17 T Troubleshooting 40 V VM Voice Mail Service 30 Voice Enhancer Technology 13 Volume control 19 W Wall Mounting 36 Warranty 49 ...

Page 53: ...53 ...

Page 54: ...54 ...

Page 55: ...ers in the USA or Puerto Rico ONLY When you ship the product Carefully pack your unit preferably in the original carton Attach a letter detailing the symptom to the outside of the carton Symptom Send the unit to an authorized servicenter prepaid and adequately insured Do not send your unit to the Panasonic Consumer Electronics Company listed on the back cover or to executive or regional sales offi...

Page 56: ...ay Secaucus New Jersey 07094 Panasonic Sales Company Division of Matsushita Electric of Puerto Rico Inc Ave 65 de Infantería Km 9 5 San Gabriel Industrial Park Carolina Puerto Rico 00985 Printed in USA PQQX13575XA F0203 2033 If you need assistance with the set up or operation please call 1 800 211 PANA 7262 D ...

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