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Panasonic KX-TDE100, Features Manual

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1.2.2.5  VIP Call

Description

It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple groups
and the extension becomes idle, queuing calls in the groups will be distributed to the extension in priority order.
Each incoming call distribution group can enable or disable the VIP Call mode. When multiple groups enable
the VIP Call mode, the incoming call distribution group with the lowest numbered group has the highest priority.
When multiple groups disable the VIP Call mode, queuing calls are distributed to extensions uniformly.

[Example]

In the call centre, incoming call distribution groups 1 and 3 enable the VIP Call mode, while incoming call
distribution groups 2 and 4 disable the VIP Call mode.

Extn.
 101

Extn.
 102

Extn.
 103

Calls have been distributed by DIL/DID/DDI/CLI.
(The number in the circle is the queuing order.)

1

6

1st
Priority

2nd
Priority

3rd
Priority

Incoming Call 
Distribution 
Group 1

(for VIP)

3

5

Incoming Call 
Distribution 
Group 2

(for general 
customers)

2

4

Incoming Call 
Distribution 
Group 3  

(for special 
customers)

Distribution order:

From:  Group 1   Group 3     Groups 2 and 4

1

6

2

4

3

5

Incoming Call 
Distribution 
Group 4

 

(for general 
customers)

8

3rd
Priority

8

7

7

PC Programming Manual References

5.13  [3-5-1] Incoming Call Distribution Group—Group Settings—Miscellaneous—

VIP Call Mode

62

Feature Guide

1.2.2 Incoming Call Distribution Group Features

Summary of Contents for KX-TDE100

Page 1: ...d save this manual for future use KX TDE100 KX TDE200 PMMPR Software File Version 2 0100 or later KX TDE600 PGMPR Software File Version 2 0000 or later www voicesonic com Phone 1 877 289 2829 Panasoni...

Page 2: ...ribed in the Installation Manual are noted for your reference PC Programming Manual References The PC Programming titles and parameters described in the PC Programming Manual are noted for your refere...

Page 3: ...grated Services Digital Network ISDN using ISDN primary rate access ONP 2048 kbit s digital structured leased lines D2048S The KX TDE600UK KX TDE600NE and KX TDE600GR are designed to interwork with th...

Page 4: ...gramming Install the latest version of Maintenance Console to view this information Throughout this manual PT displays and other displays are shown in English Other languages may be available dependin...

Page 5: ...rammed to display information regarding the setting of the corresponding flexible button In addition the flexible buttons can be organised into 4 pages allowing you to assign a total of 4 items to eac...

Page 6: ...a few of the many useful optional devices available to enhance your telephony system Portable Station PS Features PSs can be connected to this PBX It is possible to use the PBX features using the PS...

Page 7: ...ming calls can wait in a queue While callers are waiting in the queue they can be sent an outgoing message OGM informing the caller of the current situation or be redirected to another destination or...

Page 8: ...ication Presentation CNIR Calling Name Identification Restriction COLP Connected Line Identification Presentation COLR Connected Line Identification Restriction CONP Connected Name Identification Pres...

Page 9: ...ok Call Announcement OPX Off Premise Extension P PDN Primary Directory Number PIN Personal Identification Number PING Packet Internet Groper P MP Point to multipoint P P Point to Point PRI Primary Rat...

Page 10: ...oll Restriction Call Barring U UCD Uniform Call Distribution V VM Voice Mail VoIP Voice over Internet Protocol VPN Virtual Private Network VPS Voice Processing System X XDP EXtra Device Port 10 Featur...

Page 11: ...49 1 2 2 2 Group Call Distribution 53 1 2 2 3 Outside Destinations in Incoming Call Distribution Group 57 1 2 2 4 Queuing Feature 59 1 2 2 5 VIP Call 62 1 2 2 6 Overflow Feature 63 1 2 2 7 Log in Log...

Page 12: ...itor 126 1 8 4 Second Call Notification to Busy Extension 128 1 8 4 1 Second Call Notification to Busy Extension SUMMARY 128 1 8 4 2 Call Waiting Tone 130 1 8 4 3 Off hook Call Announcement OHCA 131 1...

Page 13: ...nformation 232 1 21 Integrated Services Digital Network ISDN Service Features 234 1 21 1 Integrated Services Digital Network ISDN 234 1 21 1 1 Integrated Services Digital Network ISDN SUMMARY 234 1 21...

Page 14: ...Line Service 327 1 30 2 Voice over Internet Protocol VoIP Network 348 1 30 3 Virtual Private Network VPN 352 1 30 4 QSIG Standard Features 354 1 30 4 1 QSIG Standard Features SUMMARY 354 1 30 4 2 Cal...

Page 15: ...8 Software Upgrading 429 2 4 Fault Recovery Diagnostics 430 2 4 1 Power Failure Transfer 430 2 4 2 Power Failure Restart 432 2 4 3 Local Alarm Information 433 2 4 4 Simple Network Management Protocol...

Page 16: ...16 Feature Guide Table of Contents...

Page 17: ...Section 1 Call Handling Features Feature Guide 17...

Page 18: ...a networking type Public Private or VPN Virtual Private Network 3 35 1 1 Slot Port Property T1 Port Trunk Property 3 41 1 1 Slot Port Property E1 Port Trunk Property 3 44 1 1 Slot Port Property EM Po...

Page 19: ...3 Direct Inward Dialling DID Direct Dialling In DDI Multiple Subscriber Number MSN Ringing Service Directs a call with an MSN from an ISDN line to a preprogrammed destination 1 1 1 4 Multiple Subscrib...

Page 20: ...ng Call Distribution Group PS Ring Group Floating Extension no for SVM VM Group DTMF DPT External Pager TAFAS DISA Analogue ISDN Remote Maintenance Idle Line Access no Phone no Trunk Group Access no T...

Page 21: ...s redirected to the preprogrammed destination 1 1 1 6 Intercept Routing No Destination If a destination is not assigned the call is redirected to the operator 1 1 1 7 Intercept Routing No Destination...

Page 22: ...l is routed to the operator Intercept Routing No Destination Yes Is the DIL destination of the time mode assigned No Calling Line Identification CLI Distribution If the CLI routing is enabled and the...

Page 23: ...ed Route to CLI destination In Lunch mode CLI is disabled Route to DIL destination extension 100 PC Programming Manual References 12 2 10 2 DIL Table Port Settings DIL DIL Destination Day Lunch Break...

Page 24: ...call is routed to the DID DDI destination The call is routed to the CLI destination No Yes Is the DID DDI number found in the DID DDI table Yes Is the DID DDI destination for the time mode assigned No...

Page 25: ...e mode In Day mode CLI is enabled Route to CLI destination In Lunch mode CLI is disabled Route to DID DDI destination extension 100 Conditions To use this feature DID DDI service must be assigned as t...

Page 26: ...the call is routed to extension 101 PC Programming Manual References 3 46 1 1 Slot Card Property DID type 4 5 2 3 Timers Counters Miscellaneous Incoming Call Inter digit Timer DDI DID 12 2 10 2 DIL T...

Page 27: ...to the CLI destination No Yes Yes Is the MSN found in the MSN table The call is ignored Is the MSN destination for the time mode assigned No Calling Line Identification CLI Distribution If the CLI ro...

Page 28: ...s feature the MSN service must be assigned as the distribution method for a trunk port MSN Modification It is possible to modify a received MSN to make it shorter which may be convenient when programm...

Page 29: ...21 BRI DIL DDI MSN Selection 426 BRI Configuration Feature Guide References 1 1 1 5 Calling Line Identification CLI Distribution 2 2 3 Tenant Service 2 2 4 Time Service 3 1 Capacity of System Resource...

Page 30: ...following call distribution methods a DIL b DID DDI c MSN Ringing Service Each trunk for DIL and the DID DDI MSN number can enable or disable the CLI feature for each time mode day lunch break night...

Page 31: ...ID Day Lunch Break Night 12 6 10 4 MSN Table CLI Ring for MSN Day Lunch Break Night 8 1 6 1 System Speed Dial Name CO Line Access Number Telephone Number CLI Destination PT Programming Manual Referenc...

Page 32: ...ion Intercept destinations can be assigned to extension ports 6 1 4 1 1 Wired Extension Extension Settings Intercept Destination Intercept Destination When called party does not answer Day Lunch Break...

Page 33: ...rator AA 0 AA 9 The call will be redirected to the destination assigned to that AA number 7 3 5 3 1 Voice Message DISA System Option 1 DISA Intercept Intercept when all DISA ports are busy PS Ring Gro...

Page 34: ...t destinations can be programmed for each time mode day lunch break night Available Intercept Destinations Intercept Destination Availability Wired Extension PT SLT SIP Extension ISDN Extension T1 OPX...

Page 35: ...ll is redirected to the Intercept Routing Busy destination assigned through system programming If no destination is assigned the caller will hear a busy tone The time modes that are selected for trunk...

Page 36: ...ences 203 Intercept Time 604 Extension Intercept Destination 625 Destination for Overflow Time Expiration Feature Guide References 1 3 1 Call Forwarding FWD Do Not Disturb DND 36 Feature Guide 1 1 1 I...

Page 37: ...on feature always functions for calls through the ELCOT LCOT or T1 LCOT GCOT card even when disabled If an operator tenant PBX is not assigned The extension connected to the lowest numbered jack will...

Page 38: ...each time mode day lunch break night 2 2 4 Time Service on a doorphone port basis Destination Calling from Extension Doorphone Wired Extension PT SLT SIP Extension ISDN Extension T1 OPX PS Incoming C...

Page 39: ...PT Programming Manual References 720 Doorphone Call Destination Feature Guide 39 1 1 2 Internal Call Features...

Page 40: ...annot make calls to COS 2 destinations c COS 3 extensions can make calls to COS 3 destinations only COS 1 Extn 100 Extn 101 COS 2 Extn 102 Extn 103 COS 3 Extn 104 Extn 105 Extn 106 Conditions Restrict...

Page 41: ...tension 1 64 5 13 3 5 1 Incoming Call Distribution Group Group Settings Main COS 6 1 4 1 1 Wired Extension Extension Settings Main COS 6 10 4 2 1 Portable Station Extension Settings Main COS 7 1 5 1 D...

Page 42: ...through personal programming 1 5 3 Intercom Call LED Light Emitting Diode LED Indication The light shows line conditions with a variety of light patterns 1 20 3 LED Indication Display Caller s Informa...

Page 43: ...phone Others each pattern plan can assign a ring tone pattern for incoming intercom calls as well as ring tones assigned to certain features e g timed reminder 4 17 2 8 3 Ring Tone Patterns Call from...

Page 44: ...ICM Tone 6 5 4 1 4 Wired Extension Flexible Button Optional Parameter Ringing Tone Type Number for Loop CO Single CO Group CO ICD Group SDN 6 10 4 2 1 Portable Station Extension Settings Option 1 Rin...

Page 45: ...ll Waiting call for an extension in a VM group DPT DTMF is not available Data Line Security Setting Data Line Security cancels the Call Waiting setting 1 11 5 Data Line Security Call Waiting Tone A PT...

Page 46: ...ing for Extension Call 6 1 4 1 1 Wired Extension Extension Settings Option 2 Manual C Waiting for Extension Call Option 2 Automatic C Waiting Option 4 Call Waiting Tone Type 6 10 4 2 1 Portable Statio...

Page 47: ...xtn Terminated Hunting An idle extension is searched for in the order specified in the idle extension hunting group until reaching the last assigned extension Extn Incoming call Assigned order Busy Ex...

Page 48: ...le extension hunting group any extension that has set FWD All Calls or DND feature will be skipped and the call will go to the next extension in the group PC Programming Manual References 5 17 3 6 Ext...

Page 49: ...a supervisor 5 13 3 5 1 Incoming Call Distribution Group Group Settings Main Overflow Queuing Busy Overflow No Answer Miscellaneous Programming Item Example for Incoming Call Distribution Group 1 wit...

Page 50: ...in Log out 1 Group Call Distribution 1 2 2 2 Group Call Distribution Incoming calls are distributed using one of the following methods Distribution Method Description Uniform Call Distribution UCD Ca...

Page 51: ...an have more than one ICD Group button of the same or different incoming call distribution groups Multiple ICD Group If all ICD Group buttons in the same incoming call distribution group are occupied...

Page 52: ...nswer Miscellaneous 5 16 3 5 3 Incoming Call Distribution Group Miscellaneous Options ICD Group Key Mode 5 14 3 5 1 Incoming Call Distribution Group Group Settings Member List PT Programming Manual Re...

Page 53: ...hat received the last call Extn A Starts searching from extn B Skips extn A Received the last call Extn B Extn C Extn D Depending on system programming calls can be directed to the longest idle extens...

Page 54: ...eue immediately Member extensions do not receive the Call Waiting tone Example Group Call Waiting mode All Group call distribution method for idle extensions UCD All extensions hear the Call Waiting t...

Page 55: ...alls are distributed to idle extensions evenly in order UCD or to the extension that has been idle the longest ACD ACD does not work for ISDN extensions or PS Ring Groups FWD DND Extension System prog...

Page 56: ...ual References 621 Incoming Call Distribution Group Delayed Ringing 624 Incoming Call Distribution Group Distribution Method 632 Maximum Number of Agents 56 Feature Guide 1 2 2 Incoming Call Distribut...

Page 57: ...1 Telephone Company Virtual PS 3 Virtual PS 2 Virtual PS 1 ICD Group Virtual PS 4 PBX 2 TIE Cellular Company Cellular Phone XDP Parallel The extension registered first in an ICD Group can programme th...

Page 58: ...rate Therefore it is recommended that at least one PT or SLT is also assigned to an ICD Group To log in to or out of a group a virtual PS user can access the PBX through DISA enter the Walking COS fea...

Page 59: ...next event in the sequence will be activated b 5 s Puts the caller in the waiting queue for b 01 16 5 seconds If an OGM has not been sent to the caller the caller hears a ringback tone If an OGM has...

Page 60: ...nsion it will not be redirected This feature is also known as Hurry up Transfer Hurry up Button A flexible button can be customised as the Hurry up button The number of calls queuing before Manual Que...

Page 61: ...acity 629 Queuing Hurry up Level 630 Queuing Time Table 631 Sequences in Queuing Time Table 632 Maximum Number of Agents Feature Guide References 1 2 2 6 Overflow Feature 1 17 5 Outgoing Message OGM 1...

Page 62: ...re incoming call distribution groups 1 and 3 enable the VIP Call mode while incoming call distribution groups 2 and 4 disable the VIP Call mode Extn 101 Extn 102 Extn 103 Calls have been distributed b...

Page 63: ...stribution group and each time mode day lunch break night 2 2 4 Time Service The destination can be assigned as follows depending on the above conditions For a and b 5 13 3 5 1 Incoming Call Distribut...

Page 64: ...d 1 If the call was once in a queue and an outgoing message OGM was sent to it or the call reached an incoming call distribution group by using the DISA feature 1 17 6 Direct Inward System Access DISA...

Page 65: ...n the incoming call distribution group is in Priority Hunting distribution method Log out Incoming call Log in Ready Ready Ready Not Ready Extn 101 Extn 102 Extn 102 Extn 103 Extn 104 Wrap up Extn 105...

Page 66: ...y Off Ready Wrap up mode cancel When a PS in Wireless XDP Parallel Mode completes a call neither the PS nor its wired telephone can have Wrap up time 1 25 5 Wireless XDP Parallel Mode Automatic Log ou...

Page 67: ...Floating Ext No for Log in Log out 6 10 4 2 1 Portable Station Extension Settings Option 8 Wrap up Timer 6 13 4 2 3 Portable Station Flexible Button Type Parameter Selection for Log in Log out Ext No...

Page 68: ...Call Queue Monitor Display Log in Log out Monitor Remote Control Mode with DSS Button light JAN 31 08 13AM FRI 601 Sales Section Waiting Calls Now 00006 Max Waiting Time 05 10 EXIT LOG SPRVS Log in L...

Page 69: ...f the display is in idle status it will change to monitor mode for the corresponding incoming call distribution group automatically If the display is monitoring another incoming call distribution grou...

Page 70: ...n Port Groups Hunt Pattern Table in order to programme a priority list of CDPG destinations for each leading number Programming Example of the CDPG Table V IPGW Card Number Port Number Call Distributi...

Page 71: ...e second card is available The call is answered If all the ports belonging to CDPG 1 are busy the call is rerouted to the lowest numbered available port belonging to CDPG 4 which is set as the second...

Page 72: ...ncoming calls to preset destinations 1 3 1 2 Call Forwarding FWD 2 DND Callers to an extension will hear a tone to inform them that the extension user is not available 1 3 1 3 Do Not Disturb DND 3 FWD...

Page 73: ...hin a preprogrammed time Busy No Answer When the extension user s line is busy or the user does not answer within a preprogrammed time Depending on the type of incoming intercom or trunk calls it is p...

Page 74: ...s the forwarding destination Conditions General FWD for Trunk Calls Intercom Calls The extension user can set the FWD feature for trunk calls for intercom calls or for both FWD from Incoming Call Dist...

Page 75: ...l destination Incoming call 1 2 3 2 1 FWD No Answer A B C D E F Boss Secretary feature It is possible to call the original extension from the destination extension regardless of the forward setting FW...

Page 76: ...unk Group TRG Settings Main CO CO Duration Time Extension CO Duration Time 5 13 3 5 1 Incoming Call Distribution Group Group Settings Group Log Group FWD 6 3 4 1 2 Wired Extension FWD DND 6 12 4 2 2 P...

Page 77: ...ammed destination by the Intercept Routing Busy DND feature Idle Extension Hunting While searching for an idle extension within an idle extension hunting group any extension that has DND set will be s...

Page 78: ...User Manual References 1 2 4 When the Dialled Line is Busy or There is No Answer 1 8 2 Refusing Incoming Calls Do Not Disturb DND 78 Feature Guide 1 3 1 Call Forwarding FWD Do Not Disturb DND...

Page 79: ...red flashing DND on Off FWD DND off The functions assigned to the on and flashing patterns can be changed through system programming Group FWD Button Types The FWD feature for the incoming call distr...

Page 80: ...utton cycles the FWD DND setting In this mode when intercom calls are set to be handled differently from trunk calls forwarding type forward destination DND on off a in idle mode the light patterns of...

Page 81: ...xt No for Group Fwd Both Ext No Floating Ext No for Group Fwd External Ext No Floating Ext No for Group Fwd Internal 6 17 4 3 DSS Console Type Ext No Floating Ext No for Group Fwd Both Ext No Floating...

Page 82: ...zed when going off hook 1 4 1 2 Line Preference Incoming Direct One touch Answering A user can answer an incoming call simply by pressing the flashing button Hands free Answerback A user can receive a...

Page 83: ...ry Number SDN Extension Prime Line Answer a call arriving at a Flexible CO or ICD Group button on which the Prime Line is assigned simply by going off hook This works even when multiple calls are rece...

Page 84: ...DSS buttons for extensions or incoming call distribution ICD groups have this feature enabled through system programming and 3 the light pattern of DSS buttons for incoming calls to extensions or ICD...

Page 85: ...key for ICD Group Call 5 8 3 3 Call Pickup Group 6 1 4 1 1 Wired Extension Extension Settings Option 3 Call Pickup Deny 6 10 4 2 1 Portable Station Extension Settings Option 3 Call Pickup Deny PT Pro...

Page 86: ...em programming If treated as intercom calls the call will be established immediately When transferring a call from an analogue trunk users are strongly recommended to perform a screened transfer so th...

Page 87: ...User Manual References 1 3 2 Answering Hands free Hands free Answerback Feature Guide 87 1 4 1 Answering Features...

Page 88: ...alled Number in the Personal Speed Dialling The predialled number can be stored in the Personal Speed Dialling by pressing the AUTO DIAL STORE button 1 6 1 5 Speed Dialling Personal System In this cas...

Page 89: ...tatus automatically However an SLT user hears a reorder tone until he goes on hook This feature works in one of the following cases When making an intercom call a If the first digit is not dialled wit...

Page 90: ...s preset call receiving method ring tone or voice temporarily By doing so ring calling is switched to voice calling or vice versa at the called party The called party may deny voice calling PDN SDN I...

Page 91: ...Name Feature Guide References 1 20 2 Flexible Buttons User Manual References 1 2 1 Basic Calling 1 2 6 Alternating the Calling Method Alternate Calling Ring Voice 1 13 2 Using the Directories 3 1 2 Se...

Page 92: ...illing purposes 1 5 4 3 Account Code Entry Pulse to Tone Conversion A user can temporarily switch from Pulse mode to DTMF mode to access special services 1 5 4 4 Dial Type Selection Pause Insertion A...

Page 93: ...in Extension Dial Lock 1 9 3 Extension Dial Lock CLIP Number Notification When dialling an emergency number the preassigned CLIP number for the extension will be sent as a location identification numb...

Page 94: ...ure number entry is allowed only when hearing a dial tone before seizing a trunk Extension users can enter an account code at any time during a call including after the call has been disconnected and...

Page 95: ...User Manual References 1 2 1 Basic Calling Feature Guide 95 1 5 4 Trunk Call Features...

Page 96: ...ling or voice mail services To switch to DTMF mode wait for a preprogrammed time period Default five seconds after the trunk is connected or press This feature works only on trunks set to Pulse mode D...

Page 97: ...PT Programming Manual References 410 LCOT Dialling Mode 411 LCOT Pulse Rate 412 LCOT DTMF Minimum Duration Feature Guide 97 1 5 4 Trunk Call Features...

Page 98: ...ately recognised by the PBX The duration of a call can be verified on SMDR using this feature 1 26 1 1 Station Message Detail Recording SMDR It is possible to select whether the PBX detects the revers...

Page 99: ...vals When a trunk is in busy out status loop current detection is performed at fixed intervals returning the trunk to in service status once a loop current is detected An extension assigned as the man...

Page 100: ...e c Second Dial Tone Waiting code Conditions The Pause time is programmable for each trunk Pauses can be stored in Memory Dialling When a Second Dial Tone Waiting code is dialled after seizing a trunk...

Page 101: ...a trunk group of the behind PBX A preprogrammed Pause time will be automatically inserted between the user dialled Host PBX Access code and the subsequent digits 1 5 4 7 Pause Insertion Example Dials...

Page 102: ...s Code can be used to record only long distance calls on SMDR when a trunk port is connected directly to the telephone company not a host PBX This is allowed when the long distance code e g 0 is assig...

Page 103: ...TRS Call Barring Barring ARS A pause is not automatically inserted between the user dialled access code and the subsequent digits when the ARS mode is enabled 1 10 1 Automatic Route Selection ARS If...

Page 104: ...calls by the following methods Feature Description Reference Line Preference Outgoing A user can select the line to be seized when going off hook 1 5 5 2 Line Preference Outgoing Trunk Access A user...

Page 105: ...ion user goes off hook the preset line is selected automatically A prime line can be selected from the Line Access buttons S CO G CO L CO ICD Group Conditions Line Preference Override A user can overr...

Page 106: ...e G CO button more than one L CO button Dialling the Trunk Access number selects a CO button in the following order S CO G CO L CO Direct Trunk Access Pressing an idle CO button automatically switches...

Page 107: ...2 Class of Service External Call Block 5 1 3 1 1 Trunk Group TRG Settings Main Line Hunting Order 5 2 3 1 2 Trunk Group Local Access Priority 6 5 4 1 4 Wired Extension Flexible Button Type Parameter S...

Page 108: ...gramming PC Programming only 1 6 1 3 KX T7710 One touch Dialling Last Number Redial Outgoing Call Log Recently dialled telephone numbers are automatically stored 1 6 1 4 Last Number Redial Speed Diall...

Page 109: ...essing the TRANSFER button at the beginning of the number used only for a One touch Dialling 1 12 1 Call Transfer Example Storing T 305 Transferring a call to extension 305 1 Available only when in sy...

Page 110: ...pressing the One touch Dialling button PC Programming Manual References 6 1 4 1 1 Wired Extension Extension Settings Option 6 Flexible Button Programming Mode 6 5 4 1 4 Wired Extension Flexible Butto...

Page 111: ...nt The MESSAGE button is programmed by default to call back a caller who left a message waiting indication However the MESSAGE button can be programmed to perform other features The eight One touch bu...

Page 112: ...nalogue trunk is not available Interrupt Redial When an outside party or seized trunk is busy a user can attempt to redial the number by pressing the REDIAL button without going on hook This can be pe...

Page 113: ...205 Automatic Redial Repeat Times 206 Automatic Redial Interval Feature Guide References 3 1 Capacity of System Resources User Manual References 1 2 3 Redial 1 13 1 Using the Call Log Feature Guide 11...

Page 114: ...es in the user s message box cannot be played back An extension personal identification number PIN is required to use this feature 1 28 1 Extension Personal Identification Number PIN System Speed Dial...

Page 115: ...rences 1 2 2 Easy Dialling 1 13 1 Using the Call Log 1 13 2 Using the Directories 3 1 2 Settings on the Programming Mode 3 3 Customising Your System System Programming Feature Guide 115 1 6 1 Memory D...

Page 116: ...n 2 3 6 Flexible Numbering Fixed Numbering The following example shows how Quick Dialling numbers can be stored and utilised Location No Quick Dialling No Desired Number Quick Dialling 01 110 9110 Tru...

Page 117: ...programmed number will automatically start being dialled Conditions Capable Telephone PT SLT T1 OPX and PS PC Programming Manual References 4 5 2 3 Timers Counters Dial IRNA Recall Tone Dial Hot Line...

Page 118: ...and trunk calls can be made and received at a PDN button Making Calls with an SDN Button When Standard SDN Key mode is assigned to an SDN extension secretary through COS programming SDN extensions sec...

Page 119: ...sultation hold adding a member to a conference using the line for an Unattended Conference receiving an incoming call directed only to the PDN extension e g callback ringing Slow red flashing A call i...

Page 120: ...Boss SDN buttons Off Extn 103 Extn 101 Extn 102 Boss PDN buttons Off Off Off SDN buttons Off Extn 102 Extn 103 Secretary PDN buttons Off Off Off Slow Green Flashing Extn 101 PDN buttons Off Off Slow R...

Page 121: ...PDN buttons If none of an extension s PDN buttons are idle the extension will not receive incoming calls including Call Waiting Therefore it is strongly recommended for PDN extensions to have at least...

Page 122: ...ly change the called party s preset call receiving method ring tone or voice when calling a PDN extension unless the call is made using a corresponding SDN button 1 5 3 Intercom Call Delayed Ringing T...

Page 123: ...roup SDN Feature Guide References 1 2 2 2 Group Call Distribution 1 20 3 LED Indication 2 2 1 Class of Service COS 3 1 Capacity of System Resources User Manual References 1 4 2 Holding a Call 1 5 1 Pr...

Page 124: ...trunk group is reserved After answering the callback ringing the extension should dial the telephone number An extension can set only one Automatic Callback Busy The last setting is effective Multiple...

Page 125: ...phone Call f While Live Call Screening LCS or Two way Record is activated 1 24 2 3 Voice Mail DPT Digital Integration g During Consultation Hold This feature is not available for a trunk to trunk call...

Page 126: ...e call 1 14 1 Conference Features d During a doorphone call 1 17 1 Doorphone Call e While Live Call Screening LCS or Two way Record is activated 1 24 2 3 Voice Mail DPT Digital Integration f During Co...

Page 127: ...User Manual References 1 2 4 When the Dialled Line is Busy or There is No Answer Feature Guide 127 1 8 3 Call Monitor...

Page 128: ...iting tone OHCA Whisper OHCA or none of these OHCA and Whisper OHCA are enabled or disabled by the COS of the calling extension OHCA and Whisper OHCA do not work for some telephone types In such cases...

Page 129: ...iting User Manual References 1 2 4 When the Dialled Line is Busy or There is No Answer 1 8 3 Receiving Call Waiting Call Waiting Off hook Call Announcement OHCA Whisper OHCA Feature Guide 129 1 8 4 Se...

Page 130: ...ences 4 5 2 3 Timers Counters Miscellaneous Caller ID Visual Caller ID Display 4 11 2 6 3 Numbering Plan B NA DND Call Feature BSS OHCA Whisper OHCA DND Override BSS OHCA Whisper OHCA DND Override 2 6...

Page 131: ...extension DPT is connected to a PC PC Console or PC Phone via the USB Module c The called extension DPT is in the Digital XDP connection The Call Waiting tone is sent to the called extension 1 8 4 2...

Page 132: ...hone or an IP PT but forces Whisper OHCA the announcement may be heard by the other party It is possible to enable Whisper OHCA on any telephone However it may not work properly e g The voice may be h...

Page 133: ...licable Exception Code Tables and if a match is found the call is made There are five Exception Code Tables for Levels 2 through 6 respectively Complete every table by storing numbers that are excepti...

Page 134: ...hone Calls Long Distance Calls Local Calls In this example a level 1 user can make any trunk calls A level 2 user can make international calls to the countries where clients are located and can also m...

Page 135: ...6 1 2 2 2 2 6 1 1 4 12 2 7 1 Class of Service COS Settings TRS TRS Level Day Lunch Break Night 501 TRS Barring Level 2 9 5 7 5 Miscellaneous TRS Override by System Speed Dialling 509 TRS Barring Level...

Page 136: ...TRS Barring level for System Speed Dialling of the extension s COS Checks the TRS Barring level for the time mode of the extension s COS TRS Barring Settings for Each Level Through system programming...

Page 137: ...ational Calls Long Distance Calls Cities where Clients are Located Cellular Phone Calls Local Calls In this example a level 1 user can make any trunk calls A level 2 user can only make international c...

Page 138: ...Line It is programmable whether or is checked by the TRS Barring This is useful in preventing unauthorised calls which could be possible through certain telephone company exchanges 9 5 7 5 Miscellaneo...

Page 139: ...ring level can be changed by some features The priority of features when multiple features are used is as follows 1 Dial Tone Transfer 1 9 4 Dial Tone Transfer 2 Budget Management 1 9 2 Budget Managem...

Page 140: ...unk Access 1 6 1 5 Speed Dialling Personal System 1 9 3 Extension Dial Lock 1 10 1 Automatic Route Selection ARS 2 2 1 Class of Service COS 2 2 4 Time Service 3 1 Capacity of System Resources 140 Feat...

Page 141: ...e call charge will be added to the extension of the extension user not the extension that the call was made on 1 9 5 Walking COS Pay tone service or ISDN Advice of Charge AOC service is required for t...

Page 142: ...een locked by the extension user the user cannot unlock it If a manager extension unlocks an extension that has been locked by the extension user the extension will be unlocked This feature is also kn...

Page 143: ...y applies to the next one call placed at the user s extension Toll Restriction Call Barring Button A manager extension must store the desired TRS Barring level in the Toll Restriction Call Barring but...

Page 144: ...budget of the specified extension is applied 1 9 2 Budget Management the Itemised Billing code of the specified extension is applied 1 10 1 Automatic Route Selection ARS the specified extension number...

Page 145: ...rect Inward System Access DISA 2 2 1 Class of Service COS User Manual References 1 2 7 Calling without Restrictions 1 2 9 Setting Your Telephone from Another Extension or through DISA Remote Setting F...

Page 146: ...erification code is recorded on SMDR as the call originator instead of the extension number of the actual extension used 1 26 1 1 Station Message Detail Recording SMDR Verification Code Entry through...

Page 147: ...on Settings Option 1 ARS Itemised Code Option 3 Charge Limit 6 10 4 2 1 Portable Station Extension Settings Option 1 ARS Itemised Code Option 3 Charge Limit 8 3 6 3 Verification Code PT Programming Ma...

Page 148: ...nds a busy tone Checks the Routing Plan Table to determine which carrier to use Modifies the dialled number by removing the digits and following the modify commands Sends the modified number to the tr...

Page 149: ...umber of digits of dialled number excluding a leading number 10 2 8 2 Leading Number Leading Number 321 ARS Leading Number 10 2 8 2 Leading Number Additional Number of Digits 10 2 8 2 Leading Number R...

Page 150: ...the appropriate carrier refer to 5 Carrier Table 7 Assignment and their priority in each time block The carrier is selected in the entry order the order in which entries are listed 10 5 8 4 Routing Pl...

Page 151: ...ier Modify Command Command Explanation Command Description Number Add the number C Add the Carrier Access code P Analogue Line Insert a pause ISDN T1 E1 Line Insert a pause and change to tone DTMF sig...

Page 152: ...premise PBXs or peripheral equipment to recognise the new codes as they are established will restrict the customer and users of the PBX from gaining access to the network and to these codes KEEP THE...

Page 153: ...ogramming Manual References 320 ARS Mode 321 ARS Leading Number 322 ARS Routing Plan Table Number 325 ARS Exception Number 330 ARS Routing Plan Time Table 331 346 ARS Routing Plan Table 1 16 KX TDE100...

Page 154: ...free mode Conditions PTs with the MONITOR Button PTs with the MONITOR button can only dial in hands free mode and cannot be used for hands free conversations PC Programming Manual References 4 5 2 3...

Page 155: ...eries display PTs only KX T7400 series display PTs only KX NT series To enable this feature system programming is required If disabled hands free conversation is performed instead PC Programming Manua...

Page 156: ...with others while listening to the other party on the phone through the built in speaker or the handset receiver The user can hear the other party s voice during Mute but cannot be heard Conditions T...

Page 157: ...on It is possible to answer an incoming call by pressing an Answer button While hearing the Call Waiting tone during a conversation pressing an Answer button enables one to answer the second call by p...

Page 158: ...ed data device e g a fax machine can set this feature to maintain secure data transmission by preventing tones or interruptions from other extensions during communication PC Programming Manual Referen...

Page 159: ...ame trunk is programmable for each trunk port This feature outputs an SMDR call record 1 26 1 1 Station Message Detail Recording SMDR restarts the call timer inserts the automatic pause and checks the...

Page 160: ...Feature Guide References 1 20 2 Flexible Buttons 160 Feature Guide 1 11 6 Flash Recall Terminate...

Page 161: ...ld a condition that a party is in when an extension is calling other parties in order to perform Call Transfer Conference or Call Splitting In Consultation Hold the original call is treated as if it i...

Page 162: ...User Manual References 1 10 4 If a Host PBX is Connected 162 Feature Guide 1 11 7 External Feature Access EFA...

Page 163: ...sed Budget Management When the preprogrammed call charge limit has been reached an extension user will hear 3 warning tones at five second intervals It is programmable whether the line is disconnected...

Page 164: ...ion After Answering Dial Digits PT Programming Manual References 472 Extension to Trunk Call Duration 473 Trunk to Trunk Call Duration 502 Trunk Call Duration Limitation Feature Guide References 2 2 1...

Page 165: ...Hybrid port Unlike parallel mode each telephone can act as a completely different extension with its own extension number 2 1 1 Extension Port Configuration DPT SLT PBX SLT DPT Extn 101 Extn 105 Digi...

Page 166: ...mode Regardless of the mode the SLT can be connected directly to the XDP port of the DPT or to a modular T adapter with the DPT When in parallel mode it is programmable whether the SLT rings for incom...

Page 167: ...er DPT To use them the master DPT must be disconnected from the PBX and then reconnected DPT DPT SLT When an SLT is connected to the slave DPT in parallel mode the SLT works as the parallel extension...

Page 168: ...ing a Conference call 1 14 1 2 Conference that line is disconnected but the remaining parties stay connected If a CPC signal is detected during a call between a caller using the DISA feature 1 17 6 Di...

Page 169: ...nt Transfer is completed after announcing the destination party Without Announcement Transfer is completed without an announcement After dialling the destination while hearing a ringback tone the orig...

Page 170: ...an extension Does the first transfer destination have a destination set as Intercept Routing No Answer Yes Yes Is the intercept destination an extension ICD group or VM group The set extension ICD gr...

Page 171: ...transferring to an extension of another PBX via the TIE line service using the PBX Code method Access with PBX Code 1 30 1 TIE Line Service One touch Transfer One touch Transfer can be performed by pr...

Page 172: ...estination PT Programming Manual References 201 Transfer Recall Time 503 Call Transfer to Trunk 712 Music for Transfer Feature Guide References 2 2 1 Class of Service COS User Manual References 1 4 1...

Page 173: ...in a call the Hold Alarm will be heard If an outside party is placed on hold and not retrieved within a preprogrammed time period the call is automatically disconnected This timer starts when Hold Rec...

Page 174: ...the following occurs frequently with an SLT choose Mode 2 Mode 3 or Mode 4 a When an SLT user receives a call reorder tone is heard or nobody answers the call b When an SLT user goes off hook reorder...

Page 175: ...User Manual References 1 4 2 Holding a Call Feature Guide 175 1 13 1 Call Hold...

Page 176: ...Park Button Pressing the Call Park button parks or retrieves a call in a preset parking zone A flexible button can be customised as the Call Park button It shows the current status of the preset park...

Page 177: ...ection for Call Park Optional Parameter Ringing Tone Type Number for Call Park Feature Guide References 1 20 2 Flexible Buttons 3 1 Capacity of System Resources User Manual References 1 4 2 Holding a...

Page 178: ...on is calling other parties in order to perform Call Transfer Conference or Call Splitting In Consultation Hold the original call is treated as if it is on hold allowing the extension to call a third...

Page 179: ...ce 1 External music port 1 2 External music port 2 internal music source 1 or internal music source 2 Separate music sources can be assigned for the Music on Hold and the BGM features Conditions Hardw...

Page 180: ...4 2 2 Operator BGM BGM and Music on Hold Music Source of BGM2 BGM and Music on Hold Music on Hold 4 20 2 11 1 Audio Gain Paging MOH MOH MOH 1 Music On Hold 1 MOH MOH 2 Music On Hold 2 PT Programming...

Page 181: ...to eight parties 1 14 1 2 Conference Executive Busy Override An extension user can interrupt an existing call to establish a three party conference call 1 8 2 Executive Busy Override Privacy Release D...

Page 182: ...nded conference is established the Callback Start Timer will begin 2 When the Callback Start timer expires the Unattended Conference originator s extension will start to receive a callback ringing fro...

Page 183: ...nce 6 5 4 1 4 Wired Extension Flexible Button Type 6 13 4 2 3 Portable Station Flexible Button Type 6 17 4 3 DSS Console Type Feature Guide References 1 20 2 Flexible Buttons 3 1 Capacity of System Re...

Page 184: ...customised as the S CO button Privacy Release Time Privacy is released for five seconds to allow the conversation to be joined This feature overrides Data Line Security 1 11 5 Data Line Security and E...

Page 185: ...ng Group Each paging group consists of extension user groups and external pagers One extension user group or external pager can belong to several paging groups 2 2 2 Group Example Extension User Group...

Page 186: ...mming Paging DND When DND 1 3 1 3 Do Not Disturb DND is set for incoming calls it is programmable whether your extension receives paging through system programming PC Programming Manual References 4 9...

Page 187: ...1 7 2 Answering Denying a Paging Announcement Feature Guide 187 1 15 1 Paging...

Page 188: ...rogrammed and a maximum of 31 members can be assigned to each group The available destinations as members of the broadcasting group are as follows Destination Availability Wired Extension PT SLT SIP E...

Page 189: ...mbers have answered the call the caller will hear a busy tone The broadcasting call will reach a member extension regardless of settings such as Call Forwarding except DND If a member extension is bus...

Page 190: ...sions can call a doorphone 1 1 2 2 Internal Call Block Ring Duration If an incoming call is not answered within a preprogrammed time period ringing stops and the call is cancelled Call Duration The ca...

Page 191: ...from Doorphone 4 18 2 9 System Options Option 3 Confirmation Tone Tone 1 Called by Voice 7 1 5 1 Doorphone PT Programming Manual References 720 Doorphone Call Destination 729 Doorphone Number Referenc...

Page 192: ...nstallation Manual References KX TDE100 KX TDE200 3 12 1 Connection of Doorphones Door Openers External Sensors and External Relays KX TDE600 3 14 1 Connection of Doorphones Door Openers External Sens...

Page 193: ...ber Pager Volume It is possible to change the volume of an external pager through system programming Installation Manual References KX TDE100 KX TDE200 3 13 1 Connection of Peripherals KX TDE600 3 15...

Page 194: ...ltaneous IP extension and IP trunk calls available on the IPCMPR IPCEMPR card BGM External Hardware requirement A user supplied external pager External pagers can be used with the following priorities...

Page 195: ...be recorded A floating extension number is assigned to each outgoing message OGM default 5 two digit OGM number One MSG4 or ESVM4 card allows four messages to play simultaneously and one ESVM2 card al...

Page 196: ...music port Note Record voice messages only avoid the recording of music However it is possible to record music when using an ESVM card in High Recording Quality mode After recording messages a manage...

Page 197: ...nce 01 16 7 3 5 3 1 Voice Message DISA System Option 2 Recording Mode 7 4 5 3 2 Voice Message DISA Message Floating Extension Number PT Programming Manual References 631 Sequences in Queuing Time Tabl...

Page 198: ...rs DISA Built in Automated Attendant Number DISA AA Service After listening to the outgoing message OGM the caller may dial a single digit DISA AA number The destination for each DISA AA number can be...

Page 199: ...an Intercept Routing Busy destination is not assigned to the first destination and a prerecorded DISA Busy Message is assigned the caller will hear the DISA Busy Message c If neither an intercept des...

Page 200: ...COS Registered outside destinations such as cellular phones can be automatically recognised as PBX extensions when calling through DISA When the Caller ID of a received trunk call matches an entry in...

Page 201: ...d to the destination Yes The PBX receives the dialled digits and checks the dialled number No What is the DISA security mode Continued on next page F A The call is routed to an operator etc DISA Inter...

Page 202: ...nued from previous page DISA Reorder Tone time expires Yes Is the extension in DND mode Yes No A No Yes The call is established The call is routed to the intercept destination DISA Intercept Routing N...

Page 203: ...the owner renter of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Enabling DISA security Trunk Security or All Security b Keeping passwords verification code PINs...

Page 204: ...em programming to automatically activate for the following types of trunk to trunk call to enable detection of the end of the call When a trunk call is forwarded to another trunk When a trunk call is...

Page 205: ...e to Enhanced Version is required to use this feature Each outgoing message OGM can be assigned a name through system programming for programming reference 7 4 5 3 2 Voice Message DISA Message Name 73...

Page 206: ...210 DISA Trunk to Trunk Call Prolong Time 211 DISA Intercept Time 475 DISA Silence Detection 476 DISA Continuous Signal Detection 477 DISA Cyclic Signal Detection 604 Extension Intercept Destination 7...

Page 207: ...the call will be cancelled It is possible to set a different ring tone pattern for calls received from each external sensor to distinguish between them Conditions Hardware Requirement An external sens...

Page 208: ...DA0190 3 7 4 EIO4 Card KX TDA0164 3 12 1 Connection of Doorphones Door Openers External Sensors and External Relays KX TDE600 3 9 1 OPB3 Card KX TDA0190 3 9 4 EIO4 Card KX TDA0164 3 14 1 Connection of...

Page 209: ...d the COS of an extension determine the extension users who can use External Relay Control The length of time that a relay is turned on can be specified separately for each relay through system progra...

Page 210: ...ed FSK and DTMF Calling Line Identification Presentation CLIP Caller s information which is sent from an ISDN line 1 21 1 2 Calling Connected Line Identification Presentation CLIP COLP Automatic Numbe...

Page 211: ...ocal International Call Data 10 Long Distance Call Data Area Code Removed No of Digits Added No Trunk Group No 1 2 Modification Table 1 3 Modification Table 1 00 Not programmable 3 2 0 001 Blank 0 Tab...

Page 212: ...the first 2 digits 2 Add 001 Checks the Table Selection Caller ID Table Assignment The System Speed Dialling Table is also used as the Caller ID Table In each location of the table the following item...

Page 213: ...igits not counting the preceding Trunk Access number if it is programmed to be added If a call is transferred to an SLT the transferring extension s information will be shown on the SLT If the transfe...

Page 214: ...ler ID Modification PT Programming Manual References 001 System Speed Dialling Number 002 System Speed Dialling Name 490 Caller ID Signal Type Feature Guide References 1 6 1 5 Speed Dialling Personal...

Page 215: ...been checked If the answering destination is not the original extension FWD No Answer Intercept Routing No Answer Overflow and Call Pickup If a call is forwarded because it is not answered or another...

Page 216: ...e answering extension Through system programming it is possible to select which Incoming Call Logs record call information when a member of an incoming call distribution group answers a call to the gr...

Page 217: ...or example this button is useful when the secretary checks the message for the boss Boss Secretary Feature Incoming call distribution group Message buttons Conditions Message Button A flexible button...

Page 218: ...768 ms 5 12 s 1 28 s 10 24 s 768 ms Pattern 3 256 ms 1 28 s 5 12 s Pattern 5 Pattern 6 ON OFF ON OFF ON OFF ON OFF ON OFF Pattern 7 Pattern 8 ON OFF ON OFF Pattern 9 ON OFF Pattern 10 ON OFF ON OFF 2...

Page 219: ...feature Installation Manual References KX TDE100 KX TDE200 3 6 7 SLC16 Card KX TDA0174 MSLC16 Card KX TDA0175 and CSLC16 Card KX TDA0177 KX TDE600 3 8 7 CSLC16 Card KX TDA0177 ESLC16 Card KX TDA6174...

Page 220: ...User Manual References 1 2 4 When the Dialled Line is Busy or There is No Answer 1 10 5 If a Voice Processing System is Connected 220 Feature Guide 1 19 1 Message Waiting...

Page 221: ...le at each extension through personal programming Personal Absent Message which can only be used by that extension user Note The means a parameter to be entered when assigning a message at an individu...

Page 222: ...User Manual References 1 6 3 Showing a Message on the Caller s Telephone Display Absent Message 3 1 2 Settings on the Programming Mode 222 Feature Guide 1 19 2 Absent Message...

Page 223: ...ct data from the Call Directory and the System Feature Access Menu on the display VOL ENTER Used to confirm the selected item CANCEL Used to cancel the selected item PROGRAM Used to enter and exit the...

Page 224: ...on AUTO DIAL STORE Used for System Personal Speed Dialling and storing programme changes CONF Conference Used to establish a multiple party conversation FWD DND Used to perform FWD or DND Dual feature...

Page 225: ...s programmed to correspond to an extension DSS buttons can also be reassigned to other features PF Programmable Feature Used to access a preprogrammed feature with one touch no default Conditions Cert...

Page 226: ...to leave a message waiting indication or call back the party who left the message waiting indication FWD DND External Internal Both 1 Used to perform the FWD or DND feature for the extension The featu...

Page 227: ...ation Time Service Switching Mode Automatic Manual 1 Used to switch between the Automatic Switching and Manual Switching mode Two way Record Used to record a conversation into your own mailbox Two way...

Page 228: ...SS button lights of the KX T7040 and KX T7240 show only Off or Red On If the button is customised as a button which shows other light patterns the other light patterns also show only as Red On PC Prog...

Page 229: ...on No message s present no incoming call Off 2 Light Pattern of the Line Status Buttons Light Pattern Line Status Button Trunk Status Intercom Line Status Incoming Call Distribution Group Line Status...

Page 230: ...ern Corresponding Extension Status Button DSS Off Idle Red on Busy Incoming call 1 DND for trunk calls Rapid red flashing Incoming call 2 1 Only when Call Pickup by a DSS button is disabled 2 Only whe...

Page 231: ...DSS Key DSS key mode for Incoming Call Feature Guide References 1 2 2 2 Group Call Distribution 1 2 2 7 Log in Log out 1 3 1 Call Forwarding FWD Do Not Disturb DND 1 13 1 Call Hold 1 14 1 2 Conference...

Page 232: ...rency symbol and the decimal point are programmable Call duration during a trunk call Line 001 11 02 28 Conditions Multilingual Display Each extension can select its display language through personal...

Page 233: ...Charge Options Digits After Decimal Point Charge Options Currency Charge Options Currency Display Position 12 1 10 1 CO Line Settings CO Name PT Programming Manual References 130 Decimal Point Positio...

Page 234: ...for communication and one 64 kbps D channel for signalling 30B D 23B D Trunk QSIG Master Slave Extension 2 Point to Point 1 3 30 1 1 Slot Port Property BRI Port Main Port Type 2 3 32 1 1 Slot Port Pr...

Page 235: ...LP Subaddressing SUB You may add digits after the telephone number These digits will be passed to ISDN terminal device User to user Signalling Type 1 UUS 1 Transmits a specified volume of the data thr...

Page 236: ...When the ISDN port is in P P configuration one ISDN terminal device can be connected to the port When the ISDN port is in P MP configuration a maximum of eight ISDN terminal devices can be connected t...

Page 237: ...5 2 Tool BRI Automatic Configuration The following items will be set by making and receiving a call using the subscriber number assigned for each ISDN BRI port L1 Active Mode L2 Data Link Mode Access...

Page 238: ...Feature Guide References 1 30 4 QSIG Standard Features 238 Feature Guide 1 21 1 Integrated Services Digital Network ISDN...

Page 239: ...333 2 Answers the call 3 111222444 is displayed Caller Called party CLIP COLP No 111222333 Answering party CLIP COLP No 111222444 CLIP COLP Number The telephone numbers sent to the network for CLIP CO...

Page 240: ...se it will be ignored or replaced by another number When using a private network the extension number assigned for each extension through system programming is sent for CLIP COLP 1 30 4 2 Calling Conn...

Page 241: ...ns User Manual References 1 8 4 Displaying Your Telephone Number on the Called Party and Caller s Telephone Calling Connected Line Identification Presentation CLIP COLP 1 8 5 Preventing Your Telephone...

Page 242: ...ice Digital Subscriber Signalling System No One DSS1 protocol A DPT user can see the call charge information on the display during the call Budget Management If the amount of call charge reaches the p...

Page 243: ...en the CFB or CFNR has been set the network determines to forward the incoming call to the preprogrammed destination after the call reached the PBX once When the CFU has been set the network forwards...

Page 244: ...2 6 1 Numbering Plan Main Features ISDN FWD MSN Set Cancel Confirm 4 12 2 7 1 Class of Service COS Settings CO SMDR CF MSN Feature Guide References 1 3 1 2 Call Forwarding FWD 2 2 1 Class of Service C...

Page 245: ...Forward Destination of Trunk Calls 01 23 4567 01 23 4567 ISDN FWD Call Forwarding CF by ISDN P P PBX Outside Party Outside Caller Extn 1011 Dials 01 45 6789 01 23 4567 ISDN PBX Conditions This featur...

Page 246: ...gs CO SMDR CF MSN Feature Guide References 1 3 1 1 Call Forwarding FWD Do Not Disturb DND SUMMARY 1 3 1 2 Call Forwarding FWD User Manual References 1 6 1 Forwarding Calls 246 Feature Guide 1 21 1 Int...

Page 247: ...S 300 141 Call Hold HOLD supplementary service ISDN Hold Button A flexible button can be customised as the ISDN Hold button The availability of this feature is dependent on the contract with the telep...

Page 248: ...ISDN port is in P P configuration this feature can be used only when the network supports the explicit linkage option Call Transfer with Announcement and Call Transfer without Announcement is possibl...

Page 249: ...supplementary service The availability of this feature depends on the contract with the telephone company This feature can be enabled or disabled on an ISDN port basis PC Programming Manual References...

Page 250: ...be received later on Conditions This feature complies with the following European Telecommunication Standard ETS specification ETS 300 130 Malicious Call Identification MCID supplementary service PC P...

Page 251: ...an ISDN port basis through system programming An extension user can set only one CCBS The last setting is effective The CCBS setting is cancelled if there is no callback ringing within 60 minutes or c...

Page 252: ...139 Behind PBX 1234 Extn No 1234 ISDN Port for EXTN P MP 1234 1234 1234 Up to eight terminals can be connected to the port and receive a call simultaneously 131 139 Up to eight terminals can be connec...

Page 253: ...N whose last digit is 0 as an individual MSN system programming is required for each ISDN port PC Programming Manual References 3 30 1 1 Slot Port Property BRI Port ISDN Extension 3 32 1 1 Slot Port P...

Page 254: ...ton can be customised as an ISDN Service button A service access code can also be assigned on this button for a quick operation This feature is not available to an SLT PC Programming Manual References...

Page 255: ...1 E M C 2 E M P 2 Available 1 Receiving Dial Mode should be MFC R2 2 Available when this PBX is connected to a KX NCP series KX TDE series KX TDA series PBX or KX TD500 Explanation Number in the Table...

Page 256: ...nditions If an E1 line is used as a trunk the channel type depends on the contract with the telephone company If MFC R2 is selected as the Dial Mode the PBX always sends a dial tone instead of the tel...

Page 257: ...4 channels of the T1 card individually according to tariffs and customer needs 2 T1 Features The following table shows the features available for each channel type Feature Table Channel Type 1 2 3 4 5...

Page 258: ...103 SLT Telephone Company T1 LCOT T1 Card T1 OPX PBX Extn 102 5 Automatic Number Identification ANI Receives the caller s number from the T1 line When the ANI number is received it can be treated the...

Page 259: ...box is used to store greeting messages and voice messages for the extension Each PT SLT and PS can be assigned its own message box Example IPCMPR SVM Floating Extension No 591 default Message Box for...

Page 260: ...me of 60 minutes default can be recorded per card block This memory is shared between the message boxes of all extensions assigned to that card block The recording quality which can be selected throug...

Page 261: ...ure as the destination for redirected calls Then this feature answers redirected calls plays back the relevant greeting message and records a voice message Incoming calls can be redirected to this fea...

Page 262: ...going off hook If a message box contains only voice messages that have previously been listened to dial tone 2 is heard instead In addition if the user s telephone has a Message button or Message Rin...

Page 263: ...ages If the PBX is initialised all this information is cleared When the ESVM card to which an extension belongs is changed through system programming all the recorded voice messages and greeting messa...

Page 264: ...ssage box through an analogue line goes on hook while the voice messages are being played the line will remain connected until all voice messages finish playing This is because a reorder tone cannot b...

Page 265: ...mplified Voice Message Tone Detection Continuous Simplified Voice Message Tone Detection Cyclic 6 1 4 1 1 Wired Extension Extension Settings Option 6 Display Lock SVM Lock 6 9 4 1 7 Wired Extension Si...

Page 266: ...ps can be assigned VM DPT Group A group of DPT ports which use the Voice Mail DPT Digital Integration features A maximum of 2 for KX TDE100 KX TDE200 or 8 for KX TDE600 KX TVS KX TVP systems can be co...

Page 267: ...sion Port DPT Type VM Port No Programming Example of VM DTMF Group VM DTMF Group No 1 2 Group Name Company C Company D Service Mode AA VM Floating Extension No 300 400 1 301 401 Extension No of Port C...

Page 268: ...directly assign 165 6123 to a One touch Dialling button When pressing this button the outgoing message OGM of the mailbox will be heard All ports in a VM DPT group must be connected to a single DHLC...

Page 269: ...will call you back The caller leaves a message If the call reroutes to the floating extension number of the VM DTMF Group or the extension in the VM DTMF group by such as the FWD feature when the VPS...

Page 270: ...thers FWD to the VPS Sequence Parameter Transmitted Command In AA Service Mode In VM Service Mode Answer by Mailbox Default Switching to VM command Recording message command 6 H H Mailbox No Recording...

Page 271: ...caller can leave a message in the mailbox of the desired extension 1 12 1 Call Transfer The extension user should use the Voice Mail VM Transfer button when transferring a call to the mailbox of the...

Page 272: ...thereby notifying the extension user that there is a message waiting in his mailbox When the Message button light turns on pressing the button allows the extension user to play back the messages stor...

Page 273: ...s set DND 1 3 1 3 Do Not Disturb DND 4 Answer The called extension has answered the call 5 FWD VM RBT FWD to Voice Mail ringback tone The called extension has set FWD to VPS and the PBX is calling ano...

Page 274: ...VPS answers the call and the PBX sends the Follow on ID to the VPS 5 22 3 8 1 VM DTMF Group System Settings Timing Waiting Time before Sending Follow on ID It is possible to assign the time period bet...

Page 275: ...ension Flexible Button Type Ext No Floating Ext No for Voice Mail Transfer 6 10 4 2 1 Portable Station Extension Settings Option 1 Programmed Mailbox No 6 13 4 2 3 Portable Station Flexible Button Typ...

Page 276: ...ed extension number with the required command after the VPS answers the call Therefore the caller can leave a message without knowing the mailbox number 5 Transfer Recall to a Mailbox of the VPS If a...

Page 277: ...c MSN the setting of each MSN 1 1 1 4 Multiple Subscriber Number MSN Ringing Service 12 6 10 4 MSN Table MSN Tenant Number VM Trunk Group No Example For DID Calls Each location number can have its VM...

Page 278: ...even if the call reaches the VPS after redirection by for example the Intercept Routing feature 10 Status Notification to the VPS After the call is redirected by the VPS the PBX sends the status of t...

Page 279: ...ate a message is being recorded The call can be monitored with the SLT by going off hook To intercept the call press Flash Recall button or flash the hookswitch 1 11 9 Parallelled Telephone LCS Button...

Page 280: ...Floating Ext No for Two way Record Ext No Floating Ext No for Two way Transfer Ext No Floating Ext No for Voice Mail Transfer Ext No of Mailbox for Two way Transfer 6 10 4 2 1 Portable Station Extensi...

Page 281: ...24 2 1 Voice Mail VM Group 2 3 6 Flexible Numbering Fixed Numbering User Manual References 1 10 5 If a Voice Processing System is Connected 3 1 2 Settings on the Programming Mode 3 2 2 Manager Progra...

Page 282: ...e a call is ringing at the PS c While the PS is in idle status PBX CS Handover Calls will not be disconnected CS CS Interface However Handover is not available in any of the following cases a When the...

Page 283: ...rtable Stations 3 12 Connection of 2 4 GHz Portable Stations 3 13 Connection of DECT 6 0 Portable Stations PC Programming Manual References 3 58 1 2 Portable Station PT Programming Manual References 6...

Page 284: ...1 Sales 2 Sales 3 Incoming Trunk Call Information Display Called Party s Name Number Caller s Name Number Caller s Name Number PS01 PS02 PS03 PS04 PS05 PS06 PS07 Constituent PS Ring Group 1 Floating E...

Page 285: ...ution Group Features All PS users in the group can use the Log in Log out feature Wrap up feature and ICD Group button for the group The CS may often be busy as each PS in the group uses one channel w...

Page 286: ...S in a PS ring group has set the DND feature for trunk calls the PS will not ring when an intercom call or a trunk call arrives at the PS ring group 1 3 1 3 Do Not Disturb DND For calls directed to PS...

Page 287: ...Feature Guide References 3 1 Capacity of System Resources Feature Guide 287 1 25 2 PS Ring Group...

Page 288: ...alling Directory Makes a call by selecting from a common directory of extension names Shortcut Directory Accesses a feature by selecting from a private directory of feature names and numbers Quick Dia...

Page 289: ...number or and or display operation The flexible buttons and the display are customised through PS programming The button assignment is the same for the PT 1 20 2 Flexible Buttons Some special feature...

Page 290: ...1 8 3 Call Monitor e During Consultation Hold f During a broadcasting call 1 16 1 Broadcasting Wireless XDP Parallel Mode can only be set from a PS The wired telephone can accept or deny this feature...

Page 291: ...lection 1 21 1 2 Calling Connected Line Identification Presentation CLIP COLP CLIR and COLR Setting 1 21 1 2 Calling Connected Line Identification Presentation CLIP COLP Extension Personal Identificat...

Page 292: ...ences 1 11 9 Parallelled Telephone 2 2 1 Class of Service COS User Manual References 1 8 13 Using Your PS in Parallel with a Wired Telephone Wireless XDP Parallel Mode 292 Feature Guide 1 25 5 Wireles...

Page 293: ...s desk Example PBX 1 TIE Line Network TIE Line PBX 2 Outside Caller Telephone Company Virtual PS 2 Virtual PS 1 Dials 201 Extn 201 Fwd to outside destination Extn 202 Fwd to destination at other PBX T...

Page 294: ...t is not shared with an actual extension 1 24 1 Built in Simplified Voice Message SVM Conditions To use this feature call forwarding to trunks must be enabled through COS programming PC Programming Ma...

Page 295: ...a will be recorded and sent to the SMDR output port a Trunk call information incoming outgoing b Intercom call information outgoing c Log in Log out information d PBX error log 2 4 3 Local Alarm Infor...

Page 296: ...Code 10 9876543210 9876543210 9876543210 9876543210 9876543210 98765 CD 3 NA TR RC CO 2 01 01 01 01 01 01 01 01 01 Ext 5 1200 1200 1200 123 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234...

Page 297: ...he call Also shows the following codes Dxxx Outgoing trunk call from a doorphone xxx doorphone number 1 17 1 Doorphone Call Txxx Outgoing trunk call by TIE line service xxx trunk group number xxx Veri...

Page 298: ...umber is added before I Outgoing Intercom Call Shows the dialled extension number followed by EXT Log in Log out Shows the log in or log out status Check in Check out Shows the check in or check out s...

Page 299: ...the incoming trunk calls are shown 13 1 11 1 Main SMDR Print Information Incoming Call 805 SMDR Incoming Call Printing Outgoing intercom call Controls whether the outgoing intercom calls are recorded...

Page 300: ...ar year month day year day month 13 1 11 1 Main SMDR SMDR Format Date Format Received call Controls whether the time of receiving an incoming trunk call is shown 13 1 11 1 Main SMDR Options Option Con...

Page 301: ...the call A display PT shows the elapsed time of the call The starting time and the total duration of the call are recorded on SMDR 4 5 2 3 Timers Counters Dial IRNA Recall Tone Dial Analogue CO Call...

Page 302: ...l emulator the IP address of the IPCMPR IPCEMPR card port number user ID SMDR and password must be entered If a terminal emulator user incorrectly enters the user ID or password 3 times consecutively...

Page 303: ...ip Perforation 804 SMDR Outgoing Call Printing 805 SMDR Incoming Call Printing Feature Guide References 1 1 1 3 Direct Inward Dialling DID Direct Dialling In DDI 1 1 1 4 Multiple Subscriber Number MSN...

Page 304: ...rms to a external PC Conditions To be able to use this feature through system programming it is required to enable this feature register the IP address of the Syslog server and to select whether major...

Page 305: ...If message 1 is preprogrammed as Started work and message 2 as Finished work employees can sign in by selecting message 1 when starting work and sign out by selecting message 2 when finishing A connec...

Page 306: ...rge rate per meter indication is programmable on a trunk group basis Calculation Method The margin or tax rate must consist of four digits two digits before and after the decimal xx xx The calculation...

Page 307: ...106 00161 00 Note extension or verification code number Conditions General Call Charge Reference by Call Charge Reference Button A display telephone user can check the total call charge for his own ex...

Page 308: ...Meter Start on Answer Detection PT Programming Manual References 010 Charge Margin 011 Charge Tax 012 Charge Rate per Unit 130 Decimal Point Position for Currency 131 Currency 491 Pay Tone Signal Type...

Page 309: ...Control Call Billing for Guest Room Charges for calls from guest rooms can be logged and output as a guest bill 1 27 3 Call Billing for Guest Room Remote Wake up Call An extension designated as the ho...

Page 310: ...these charges as well as call charges can be printed If necessary the guest charge data entered can be edited later and the bill reprinted Cleaned up KX TDE600 only Switches the status of selected ro...

Page 311: ...ated with rooms must be one of the following types PT including IP PT SLT ISDN Extension T1 OPX PSs cannot be checked in and out as room extensions It is recommended that the extension number of a roo...

Page 312: ...for Telephone Checkout Billing Bill SMDR for Minibar Checkout Billing Bill SMDR for Others A name that appears on the display telephone of the hotel operator 8 2 6 2 Hotel Charge Bill Checkout Billin...

Page 313: ...number and name 5 A list of all calls made and call charges using the same format as SMDR output Pattern B 1 26 1 1 Station Message Detail Recording SMDR 6 The total charge for each charge item and ta...

Page 314: ...6 1 4 1 1 Wired Extension Extension Settings Main Extension PIN 8 2 6 2 Hotel Charge Bill Checkout Billing LCD for Telephone 8 2 6 2 Hotel Charge Charge Margin Tax Margin Rate for Telephone Margin Tax...

Page 315: ...protect the PBX from this kind of fraudulent use we strongly recommend a Keeping PINs secret b Selecting complex random PINs that cannot be easily guessed c Changing PINs regularly Extension PIN Lock...

Page 316: ...l References 005 Extension Personal Identification Number PIN User Manual References 3 1 2 Settings on the Programming Mode 3 2 2 Manager Programming 316 Feature Guide 1 28 1 Extension Personal Identi...

Page 317: ...can be programmed not to be cancelled by this feature Conditions Extension Dial Lock 1 9 3 Extension Dial Lock and the extension personal identification number PIN 1 28 1 Extension Personal Identifica...

Page 318: ...User Manual References 1 8 14 Clearing Features Set at Your Extension Extension Feature Clear 318 Feature Guide 1 28 2 Extension Feature Clear...

Page 319: ...ontinuously used with the PT after Walking Extension has been activated the new extension number of the PT must be assigned as the paired extension through system programming If PC programming is bein...

Page 320: ...o Service in mode and switch locations with another extension with a simple operation This is ideal for when the same telephone is used by multiple extension users who work in shifts Service out mode...

Page 321: ...out mode The extension user of extension 102 switches extension settings and changes his extension to Service in mode Conditions This feature is not available for PSs ISDN extensions T1 OPX extension...

Page 322: ...mming To use the voice message feature An extension assigned as the manager can record messages 1 17 5 Outgoing Message OGM A different message can be assigned for each time mode day lunch break night...

Page 323: ...BGM FWD Call Pickup Deny Call Waiting DND Extension Dial Lock Executive Busy Override Deny Hot Line Timed Reminder Tone 3A 3B This tone is heard when A called PS is being searched for The recording ti...

Page 324: ...ll be heard in all cases except those marked with 1 in the table above Dial Tone Patterns All dial tone patterns have a default 3 2 1 Tones Ring Tones Only dial tone 1 is sent to the extensions in the...

Page 325: ...the call making operation Hands free Answerback mode Voice calling mode Alternate Receiving Ring Voice c Sent when making a call to or from a doorphone Tone 3 2 Sent just before a conversation is esta...

Page 326: ...2 Paged Automatic Answer Confirmation Tone Tone 3 1 Start Talking after Making Call Call from Doorphone Confirmation Tone Tone 3 2 Start Talking after Answering Call Confirmation Tone Tone 4 1 Start...

Page 327: ...nnels E1 E M Digital 64 kbps 30 channels BRI PRI QSIG Digital ISDN 2B D 30B D 23B D VoIP Internet Protocol IP The available interfaces depend on the cards installed in the PBX 3 30 1 1 Slot Port Prope...

Page 328: ...X Code 951 PBX 2 PBX Code 952 PBX 3 PBX Code 953 TIE Line Interface Interface Interface Extn 1011 TIE Line Extn 1011 Extn 1011 Extn 1012 Dials 7 953 1011 Dials 7 952 1011 TIE line access no Extn no PB...

Page 329: ...on Assignment Example PBX 1 TIE Line Network TIE Line PBX 2 Extn 2011 Outside Caller Trunk Trunk Interface Dials 123 4567 Telephone Company Destination 2011 DID No 4567 Interface Extn 1011 Explanation...

Page 330: ...1 Explanation An outside caller dials 123 4567 The call reaches the destination extension 1011 of PBX 1 and the call is forwarded transferred or intercepted to extension 2011 of PBX 2 through the TIE...

Page 331: ...2 Extn 2011 Explanation 1 Extension 1011 of PBX 1 dials the Trunk Group Access number of PBX 1 8 trunk group number 02 TRG2 Idle Line Access number of PBX 2 9 and telephone number 211 4567 4 9 2 6 1...

Page 332: ...Extension 1011 of PBX 1 dials the TIE line access number 7 PBX code 952 Idle Line Access number of PBX 2 9 and telephone number 211 4567 or dials the Trunk Group Access number of PBX 1 8 trunk group n...

Page 333: ...e TRG 2 Extn 2011 Explanation 1 Extension 1011 of PBX 1 dials the Idle Line Access number of PBX 1 9 and telephone number 211 4567 2 PBX 1 modifies the call adds the Idle Line Access number of PBX 2 9...

Page 334: ...TIE line call can make a trunk call through this PBX i e PBX 2 depends on the COS that is assigned to the trunk group of this PBX that the incoming TIE line is connected to If the COS of the trunk gro...

Page 335: ...4567 Outside Party Interface Extn 1011 PBX 1 Trunk Trunk Dials 8 02 9 211 4567 211 4567 211 4567 Telephone Company Extn 1012 Extn 2001 Dials 8 02 verification code entry feature no verification code...

Page 336: ...arty through PBX 2 because COS 2 is not blocked from accessing TRG 3 of PBX 2 PBX Code Method Access with PBX Code TIE Line Network TIE Line 952 9 211 4567 Outside Party Interface Extn 1011 PBX 1 PBX...

Page 337: ...Line Network TIE Line 952 1011 Forwarded Transferred Intercepted to 211 4567 Outside Party Extn 1011 Extn 1011 Trunk Trunk Dials 7 952 1011 211 4567 Telephone Company PBX 1 PBX Code 951 PBX 2 PBX Cod...

Page 338: ...Routing and Modification Table is referenced by the PBX to identify the trunk route when an extension user makes a TIE line call It is necessary to make unified tables with all PBXs in the TIE line n...

Page 339: ...ication Removed No of Digits Added No Removed No of Digits Added No 01 2 1 0 02 3 1 0 2 0 03 4 2 0 Explanation Location 01 The hunt sequence by dialling 2XXX The 1st route trunk group TRG 1 Sending no...

Page 340: ...RG Dial Modification TRG Dial Modification Removed No of Digits Added No Removed No of Digits Added No 01 952 1 0 02 953 1 0 2 3 953 03 954 2 3 954 Explanation Location 01 The hunt sequence by diallin...

Page 341: ...atch is found in the table the call will be modified according to the table and send to the corresponding PBX PBX 3 3 The number sent from PBX 2 3011 is an extension number of PBX 3 The call is receiv...

Page 342: ...the match is found in the table the call will be modified according to the table and send to the corresponding PBX PBX 3 3 The number sent from PBX 2 953 1011 has the PBX code of PBX 3 953 The call is...

Page 343: ...a TIE line access no or an other PBX extension no in the flexible numbering plan of the own PBX Is the trunk group available Yes Is there an idle trunk in the trunk group Is the leading number abc or...

Page 344: ...er have the own PBX code 951 Does the corresponding extension exist Removes the own PBX code 951 Modified number 0511033 9511033 0511033 1 Remove the first 3 digits 2 Add 9 Yes Is the corresponding ex...

Page 345: ...n 3999 TIE Call by Own PBX Extension Number When only two PBXs are connected in a network not including a VoIP network both PBXs can have extensions with the same leading number PBX 1 TIE Line PBX 2 I...

Page 346: ...ort Property T1 Port Trunk Property 3 41 1 1 Slot Port Property E1 Port Trunk Property 3 44 1 1 Slot Port Property EM Port Trunk Property 4 5 2 3 Timers Counters Miscellaneous Incoming Call Inter digi...

Page 347: ...3 1 Capacity of System Resources User Manual References 1 2 1 Basic Calling Feature Guide 347 1 30 1 TIE Line Service...

Page 348: ...PBX 3 IP GW Extn 3000 Extn 3999 Dials 2999 Private IP Network Router Router Telephone Company TRG 1 TRG 2 Required Programming PBX For making a call ARS programming 1 10 1 Automatic Route Selection AR...

Page 349: ...is routed to the lowest numbered available device within that group In other words if the lowest numbered device is busy or not available the call slides to the next available device Example PBX PBX 1...

Page 350: ...at extension using a public trunk 9 trunk access number 012 345 1011 Quick Dialling Table Quick Dialling No Destination No 720 9012345 If the call cannot be completed using the VoIP network and the di...

Page 351: ...Card KX TDA0490 PC Programming Manual References 3 7 1 1 Slot Port Property Virtual IP Gateway Port 3 50 1 1 Slot Port Property IP GW Port 11 1 9 1 TIE Table Feature Guide References 1 30 1 TIE Line...

Page 352: ...s a private call the call is received by the TIE line service method If it is a public call the call is received by the Incoming Trunk Call Distribution method DIL DDI MSN which is assigned on the tru...

Page 353: ...5 of other PBX whose public number is 123 4321 PC Programming Manual References 3 30 1 1 Slot Port Property BRI Port Network Numbering Plan Trunk Property 3 32 1 1 Slot Port Property PRI Port Network...

Page 354: ...dentification Presentation CLIP COLP and Calling Connected Name Identification Presentation CNIP CONP by QSIG Calling Line Identification Restriction CLIR Prevents the caller s CLI being presented to...

Page 355: ...n Presentation CLIP COLP and Calling Connected Name Identification Presentation CNIP CONP by QSIG Call Forwarding CF by QSIG Forwards a call to the QSIG network 1 30 4 3 Call Forwarding CF by QSIG Cal...

Page 356: ...is answered CLIP CNIP Example 1 Dials 202 2 John 101 is displayed PBX 1 PBX 2 CLIP 101 CNIP John Called party Extn No 202 Caller Extn No 101 Extn Name John COLP CONP Example PBX 2 PBX 1 FWD IRNA etc...

Page 357: ...Slot Port Property BRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E 3PTY 3 32 1 1 Slot Port Property PRI Port Supplementary Service COLP CLIR COLR CN...

Page 358: ...Trunk Calls 1001 Call to 2000 1 Forwarded to 1001 2 3 Extn 1000 Extn 1000 1 Extension 1000 of PBX 1 dials extension number 2000 and the call is sent to extension 2000 of PBX 2 through QSIG network 2...

Page 359: ...LIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E 3PTY 3 32 1 1 Slot Port Property PRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E E911 3...

Page 360: ...n number 2000 and the call is sent to extension 2000 of PBX 2 through QSIG network 2 The call is transferred from extension 2000 to extension 1001 of PBX 1 3 The call between PBX 1 and PBX 2 is releas...

Page 361: ...CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E 3PTY 3 32 1 1 Slot Port Property PRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E E911 3PTY User...

Page 362: ...arty s PBX is capable of accepting CCBS To receive and send CCBS receiving and sending CCBS must be enabled individually on an ISDN QSIG port basis through system programming An extension user can set...

Page 363: ...3 Extn 2001 Extn 2002 Extn 4001 1001 busy Extn 1001 Extn 2002 Monitor extension Monitor extension Programming Procedure 1 Routing Table Assignment TIE Line Routing and Modification tables must have be...

Page 364: ...ormation from other PBXs forward it to other QSIG ports of the PBX Set the transmission setting for each port according to the layout of your network so that extension status information can travel be...

Page 365: ...Network Extn No Network Extn Name 001 2001 Branch 1 T Durden 002 2002 Branch 1 M Singer 003 4001 Branch 2 R Paulson 250 When using the PBX Access Code numbering method the relevant access code must be...

Page 366: ...ements for KX TDA KX NCP series PBXs that will monitor extensions or have extensions monitored refer to the corresponding Feature Guide Each of Network PBX IDs 1 8 can only be assigned to one PBX with...

Page 367: ...ng the TIE Call by Own PBX Extension Number feature 1 30 1 TIE Line Service PC Programming Manual References 3 30 1 1 Slot Port Property BRI Port ISDN CO Networking Data Transfer 3 32 1 1 Slot Port Pr...

Page 368: ...Setup No Yes 2 FWD to a Mailbox of the VPS Yes Yes 3 Intercept Routing to a Mailbox of the VPS Yes Yes 4 Transferring to a Mailbox of the VPS No Yes 5 Transfer Recall to a Mailbox of the VPS No Yes 6...

Page 369: ...enters extension number 201 so the call is transferred over the private network to extension 201 If extension 201 does not answer mailbox 201 in the VPS will answer it and play the appropriate messag...

Page 370: ...nation Extension 102 does not answer the trunk call so the call is forwarded to the VPS using a VPS mailbox number containing the TIE line access number the PBX code of the PBX that received the call...

Page 371: ...en using a mailbox number containing more than 5 digits the version of the KX TVM series VPS must be 2 1 Main Software Version 2 50 or later Transfer to Mailbox It is possible to transfer calls to a m...

Page 372: ...ons to receive calls together PBX 2 PBX 1 Private network PBX 5 PBX 4 PBX 3 ICD Group ICD Group ICD Group ICD Group Telephone Company ICD Group Virtual PS 1 Virtual PS 2 Virtual PS 3 Virtual PS 4 Cond...

Page 373: ...Feature Guide References 1 2 2 3 Outside Destinations in Incoming Call Distribution Group 1 25 6 Virtual PS Feature Guide 373 1 30 6 Network ICD Group...

Page 374: ...all of the PBXs Each PBX can store the current communication status of each PS In Range or Out of Range If the status of the PS is set to Out of Range when a call is received the call will be refused...

Page 375: ...PBX to another PBX during a conversation is not possible PC Programming Manual References 4 5 2 3 Timers Counters Miscellaneous System Wireless PS Out of Range Timer 4 18 2 9 System Options Option 4 S...

Page 376: ...the IP Networking Guide The following features cannot be used with an IP PT XDP 1 11 9 Parallelled Telephone Digital XDP 1 11 9 Parallelled Telephone OHCA 1 8 4 3 Off hook Call Announcement OHCA Using...

Page 377: ...ows V IPEXT Card IP EXT Card KX NT136 KX NT265 KX NT265 version 2 00 or later KX NT300 series except KX NT366 KX NT305 KX NT366 KX NT305 Available Installation Manual References KX TDE100 KX TDE200 3...

Page 378: ...9 6 Verification Code Entry 1 As a member only not as an originator 2 Assigned through system programming only 3 Feature number is not supported KX HGT100 extensions support the following additional f...

Page 379: ...tual Cards PC Programming Manual References 3 17 1 1 Slot Card Property Virtual SIP Extension 3 18 1 1 Slot Port Property Virtual SIP Extension Port 3 19 1 1 Slot Port Property Virtual SIP Extension P...

Page 380: ...r peer to peer calls depend on the IP telephones being used as follows G 711 G 729A G 711 G 729A G 722 G 711 G 729A G 711 G 729A G 711 G 729A G 711 G 729A SIP Extension KX NT300 Series KX NT300 Series...

Page 381: ...m Capacity KX TDE600 1 4 3 System Capacity PC Programming Manual References 3 15 1 1 Slot Port Property Virtual IP Extension Option IP Codec Priority Feature Guide References 1 31 1 IP Proprietary Tel...

Page 382: ...Log in out LCS CO 13 CO 12 CO 11 CO 10 CO 09 CO 08 CO 07 CO 06 CO 05 CO 04 CO 03 CO 02 CO 01 Conditions Up to 12 characters can be assigned to the LCD of each flexible button through personal system p...

Page 383: ...User Manual References 1 14 1 Self Labelling KX NT366 only Feature Guide 383 1 31 4 Self Labelling KX NT366 only...

Page 384: ...the status of the DPT and controls the DPT PBX PC USB DPT 2 Third Party Call Control A CTI Server is connected to the PBX using a LAN port of the IPCMPR IPCEMPR card as a CTI interface PCs monitor the...

Page 385: ...arty Call Control depends on your CTI application software For details refer to the manual for your CTI application software Third Party Call Control cannot be performed when two or more CTI Servers a...

Page 386: ...PC Console Pop up Screen An image containing information about the caller appears when a call is received Voice Memo Conversations are recorded at any time and can be saved sent by e mail etc Text Mem...

Page 387: ...PT Programming Manual References 601 Terminal Device Assignment Feature Guide References 3 1 Capacity of System Resources Feature Guide 387 1 32 2 PC Phone PC Console...

Page 388: ...oup Cellular Phone XDP Parallel Mode A PT user can set up to 4 cellular phones to ring in parallel for incoming calls 1 2 2 3 Outside Destinations in Incoming Call Distribution Group DISA Automatic Wa...

Page 389: ...Section 2 System Configuration and Administration Features Feature Guide 389...

Page 390: ...hat they can act as completely different extensions To use XDP mode XDP mode must be enabled on the port through system programming Conditions Automatic Detection on Super Hybrid Port A DPT SLT or PT...

Page 391: ...6 17 4 3 DSS Console Pair Extension PT Programming Manual References 007 DSS Console Paired Telephone 600 EXtra Device Port XDP Mode Feature Guide 391 2 1 1 Extension Port Configuration...

Page 392: ...isper OHCA k 1 9 1 Toll Restriction TRS Call Barring Barring l 1 9 3 Extension Dial Lock m 1 9 5 Walking COS n 1 11 8 Trunk Call Limitation o 1 12 1 Call Transfer p 1 17 2 Door Open q 1 17 6 Direct In...

Page 393: ...ual References 2 1 8 COS Programming 602 Class of Service Feature Guide References 3 1 Capacity of System Resources User Manual References 1 2 7 Calling without Restrictions Feature Guide 393 2 2 1 Cl...

Page 394: ...up 5 7 3 2 User Group 603 Extension User Group Assignable Extensions PT SLT PS SIP Extension ISDN Extension T1 OPX Example Extension User Group 1 Extn 100 Extn 101 Extension User Group 2 Extn 102 Extn...

Page 395: ...ting Group Member List 680 Idle Extension Hunting Type 681 Idle Extension Hunting Group Member 4 Incoming Call Distribution Group An incoming call distribution group is a group of extensions which rec...

Page 396: ...tings Member List 660 VM Group Floating Extension Number Example DPT Port PBX VM DPT Group DPT Port DPT Port DPT Port DPT Port SLT Port SLT Port SLT Port SLT Port VPS DPT Digital Integration VM DTMF G...

Page 397: ...Incoming Call Distribution Group Floating Extension Number 623 Incoming Call Distribution Group Name 640 Extension User Groups of a Paging Group 650 Extension User Groups of a Pickup Group 660 VM Gro...

Page 398: ...Extension User Group 6 2 System Management Each of the following system management items can be assigned to each tenant a Tenant Operator extension number floating extension number of incoming call d...

Page 399: ...umber Conditions Tenant to Tenant Call Block The following features can be restricted based on the COS for each extension not based on the tenant by the Internal Call Block feature 1 1 2 2 Internal Ca...

Page 400: ...elong to one tenant because the following features are determined on a tenant basis 1 2 2 1 Incoming Call Distribution Group Features SUMMARY Music on Hold while a call is waiting in the queue The Tim...

Page 401: ...le Tenant Number 12 6 10 4 MSN Table MSN Tenant Number PT Programming Manual References 001 System Speed Dialling Number 006 Operator Assignment 320 ARS Mode 711 Music on Hold Feature Guide References...

Page 402: ...itching mode day lunch break night mode can be changed manually 2 Time Table Each tenant has a Time Table used for the Automatic Switching mode The Start and or End time of each mode can be set for ea...

Page 403: ...each DID DDI number and a tenant Time Table number is assigned to each DID DDI number DIL table can be programmed for each trunk and a tenant Time Table number is assigned to each trunk DID DDI Table...

Page 404: ...et the following three time periods for break mode per day Break 1 Start Break 1 End Day restart Break 2 Start Break 2 End Day restart Break 3 Start Break 3 End Day restart Time Service Switching Mode...

Page 405: ...e PT Programming Manual References 101 Time Service Switching Mode 102 Time Service Starting Time 514 Time Service Manual Switching Feature Guide References 1 9 1 Toll Restriction TRS Call Barring Bar...

Page 406: ...ding to the corresponding time mode If the Tenant Service is in use The call is directed to the extension s tenant operator If a tenant operator is not assigned the call is directed to the PBX operato...

Page 407: ...f an extension remotely and a verification code PIN PIN Lock is also unlocked 1 28 1 Extension Personal Identification Number PIN 1 9 6 Verification Code Entry Required Remote Extension Dial Lock Sets...

Page 408: ...be billed to the owner renter of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Keeping PINs secret b Selecting complex random PINs that cannot be easily guessed...

Page 409: ...face 64 kbps through an ISDN Extension Line 1 Assign the floating extension number of the ISDN remote maintenance default 699 and dial this number from the PC to connect to the PBX The RMT card is not...

Page 410: ...of the ISDN remote maintenance The RMT card is not required for this method This method is available only when an user supplied ISDN TA that supports CAPI is used Conditions Only one system programmin...

Page 411: ...ferences 801 External Modem Control 810 Remote Programming 811 Modem Floating Extension Number 812 ISDN Remote Floating Extension Number Feature Guide References 1 1 1 2 Direct In Line DIL 1 1 1 3 Dir...

Page 412: ...to perform system or manager programming at one time The maximum number of simultaneous programmers that each PBX supports is as follows one system programmer 63 personal programmers one manager prog...

Page 413: ...User Manual References 3 1 Customising Your Phone Personal Programming 3 2 Manager Programming 3 3 Customising Your System System Programming Feature Guide 413 2 3 2 PT Programming...

Page 414: ...ller Used with the installer level programmer code to access installer level PC programming All system programming settings are available The three programmer codes used for PC programming can be set...

Page 415: ...PC Programming Manual References 2 1 2 Access Levels 13 1 11 1 Main Password Feature Guide References 3 1 Capacity of System Resources Feature Guide 415 2 3 3 Password Security...

Page 416: ...sion user wants to use a feature Example Call Pickup feature number Type 1 with 41 Type 2 without 41 For default of the flexible numbers refer to the Flexible Numbering Table available while a dial to...

Page 417: ...install a V IPEXT V SIPEXT or V SIPGW card 1 If the DHCP Client setting is set to Enable this parameter can not be set Note that the programmable items may vary depending on the version of Maintenanc...

Page 418: ...start date the setting between 2 00 AM and 3 00 AM will not happen On the summer time end date the setting between 1 00 AM and 2 00 AM will ring twice b Time Information from Telephone Company Time i...

Page 419: ...zone PC Programming Manual References 2 5 Tool 2 5 2 Tool BRI Automatic Configuration 4 1 2 1 1 Date Time Date Time Setting 4 2 2 1 2 Date Time SNTP Daylight Saving 4 3 2 1 2 Date Time SNTP Daylight...

Page 420: ...hrough 9 can be assigned as follows Numbering schemes 1 64 Leading number up to three digits Additional number up to two digits default two digits b Feature Numbers A number of up to four digits consi...

Page 421: ...24 Extension Numbering Scheme 16 Leading Number None 25 35 25 Extension Numbering Scheme 17 Leading Number None 26 36 26 Extension Numbering Scheme 18 Leading Number None 27 37 27 Extension Numbering...

Page 422: ...ager 42 42 42 Group Paging answer 43 43 43 Automatic Callback Busy cancel CCBS cancel 46 46 46 User Remote Operation Walking COS Verification Code Entry 47 47 47 Wireless XDP Parallel Mode set cancel...

Page 423: ...FWD set cancel External 715 715 715 Group FWD set cancel Internal 716 716 716 Call Pickup Deny set cancel 720 720 720 Paging Deny set cancel 721 721 721 Walking Extension Enhanced Walking Extension 72...

Page 424: ...re number See 4 4 1 Registering IP Telephones in the IP Networking Guide for programming details 2 It is possible to register Quick Dialling numbers that overlap with other registered numbers This is...

Page 425: ...l it the same feature number should be followed by 0 If a feature number includes or rotary SLT users cannot use it ISDN extension users cannot use the following features OGM playback record Call Hold...

Page 426: ...References 100 Flexible Numbering Feature Guide References 1 24 2 1 Voice Mail VM Group 1 25 1 Portable Station PS Connection 3 1 Capacity of System Resources User Manual References 4 2 1 Feature Num...

Page 427: ...de through the ISDN interface on a PC 699 Group Incoming Call Distribution Group Used to call an incoming call distribution group 1 2 2 1 Incoming Call Distribution Group Features SUMMARY 6 two digit...

Page 428: ...g Extension Number 700 External Pager Floating Extension Number 730 Outgoing Message OGM Floating Extension Number 731 Outgoing Message OGM Name 811 Modem Floating Extension Number 812 ISDN Remote Flo...

Page 429: ...PT display except for PT system programming 2 3 2 PT Programming 5 languages max Type 2 PT system programming data one language max LPR software on a slot card software data Flash ROM on the slot car...

Page 430: ...ension Cards MSLC16 4 PFT ports CSLC16 4 PFT ports SLC16 4 PFT ports DHLC8 2 PFT ports and SLC8 2 PFT ports Only connect one extension card to each trunk card Note Through system programming it is pos...

Page 431: ...when power returns Installation Manual References KX TDE100 KX TDE200 3 2 6 Backup Battery Connection 3 15 1 Power Failure Connections KX TDE600 3 2 11 Backup Battery Connection 3 17 1 Power Failure...

Page 432: ...ord the event System Restart in the error log Conditions In the event of a power failure PBX memory is protected by a factory provided lithium battery There is no memory loss except the memories of Au...

Page 433: ...r Code Shows three digit error code 2 Sub Code Shows six digit sub code WXYYZZ W Shelf type Physical shelf blank Virtual shelf X Shelf number 1 4 YY Slot number 00 11 ZZ Physical port number 01 16 Con...

Page 434: ...DSS Console Type 13 1 11 1 Main SMDR Print Information Error Log Maintenance Local Alarm Display Extension 1 Extension 2 Maintenance Daily Test Start Time Set Maintenance Daily Test Start Time Hour M...

Page 435: ...y of information from the PBX when a status change occurs or an alarm is detected PBX PC Sends Information Manager TRAP Implementation The PBX will send the two types of TRAP as follows Type TRAP Name...

Page 436: ...e Installation Manual For a list of the MIB object groups supported by this PBX refer to 3 3 Supported Management Information Base MIB Table in the Appendix Through system programming it is possible t...

Page 437: ...ugh system programming Notice It is important to set your DHCP server to not change the IP addresses of the IPCMPR IPCEMPR and DSP cards once IP telephones are registered to the PBX The IP telephones...

Page 438: ...l send a Internet Control Message Protocol ICMP echo request through the PC programming terminal and receive an ICMP message confirming connection Conditions This PBX performs PING as follows Test pac...

Page 439: ...Section 3 Appendix Feature Guide 439...

Page 440: ...r Number MSN 10 entries per ISDN BRI port Number of Characters of Name 20 Printing message 8 Queuing Time Table 64 128 Ring Tone Pattern Plan 8 Simultaneous Programmers one system programmer 63 person...

Page 441: ...28 32 extensions group 128 128 extensions group Paging Group 32 96 PS Ring Group 32 Trunk Group 64 96 VM DPT Group 2 groups x 12 ports 24 channels 8 groups x 12 ports 24 channels VM DTMF Group 2 group...

Page 442: ...Message Waiting PS Incoming Call Distribution Group 256 640 Message Waiting PT SLT 512 1032 Voice Message Item KX TDE100 KX TDE200 KX TDE600 Outgoing Message OGM 64 OGM Total Recording Time MSG4 Card...

Page 443: ...00 KX TDE600 PC Console 8 PC Phone 64 128 Password Item KX TDE100 KX TDE200 KX TDE600 System Password for Installer 4 10 characters System Password for Administrator for PC Programming 4 10 characters...

Page 444: ...Item KX TDE100 KX TDE200 KX TDE600 Administrator Level Programmer Code 4 16 characters User Level Programmer Code 0 16 characters 444 Feature Guide 3 1 Capacity of System Resources...

Page 445: ...on Tone 1 1 s Confirmation Tone 2 Confirmation Tone 3 Confirmation Tone 4 Dial Tone 1 Dial Tone 2 Dial Tone 3 Dial Tone 4 Busy Tone Reorder Tone Ringback Tone 1 Ringback Tone 2 Trunk Call Limit Warnin...

Page 446: ...larm Tone 15 s Call Waiting Tone 1 Single Double Triple S Double 1 s Call Waiting Tone 2 Ring Tone Patterns Default OR 1 s Cyclic Tone The duration of a ring tone may vary by country area 446 Feature...

Page 447: ...ifMtu Maximum Datagram Length which can be sent received 2 1 5 ifSpeed Maximum Transfer Speed 2 1 6 ifPhysAddress Physical Address MAC Address 2 1 7 ifAdminStatus The desired state of the interface 2...

Page 448: ...iscards The number of incoming Packets discarded because of an insufficient reception buffer 9 ipInDelivers The total number of Packets received including ICMP normally 10 ipOutRequests The total numb...

Page 449: ...error 21 icmpOutEchos The number of ICMP Echo request messages sent 22 icmpOutEchoReps The number of ICMP Echo Reply messages sent TCP Group 1 3 6 1 2 1 6 Object ID Item Description 1 tcpRtoAlgorithm...

Page 450: ...arseErrs The total number of SNMP messages with incorrect OID type 13 snmpInTotalReqVars The total number of Objects which have been retrieved value successfully 15 snmpInGetRequests The total number...

Page 451: ...Mail PBX Code Method Changed Contents 1 1 1 3 Direct Inward Dialling DID Direct Dialling In DDI 1 17 5 Outgoing Message OGM 1 17 6 Direct Inward System Access DISA 1 24 1 Built in Simplified Voice Me...

Page 452: ...etooth compatibility 1 12 1 Call Transfer Transfer Recall for Call Transfer without Announcement 1 31 2 SIP Session Initiation Protocol Extension KX HGT100 compatibility 1 32 Computer Telephony Integr...

Page 453: ...Index Feature Guide 453...

Page 454: ...WD 72 73 Call Hold 173 Call Hold HOLD by ISDN 247 Call Hold Retrieve Deny 173 Call Hold Automatic 173 Call Log Incoming 215 Call Log Outgoing 112 Call Monitor 126 Call Park 176 Call Park Recall 176 Ca...

Page 455: ...l Speed Dialling 114 Directory PS 288 DISA Direct Inward System Access 198 DISA AA Service DISA Built in Automated Attendant Number 198 DISA Automatic Walking COS 200 DISA Built in Automated Attendant...

Page 456: ...Routing Overflow in an Incoming Call Distribution Group 63 Intercept Routing DISA Busy 199 Intercept Routing DISA DND 199 Intercept Routing DISA No Answer 199 Intercept Routing DISA No Dial 198 Inter...

Page 457: ...rietary Telephone Features 223 PT Programming 412 Pulse to Tone Conversion 96 Q QSIG Enhanced Features 363 QSIG Standard Features 354 Queue Redirection Manual 60 Queuing Feature 59 Quick Dialling 116...

Page 458: ...Station TAFAS 193 Trunk Busy Out 99 Trunk Call Features 92 Trunk Call Limitation 163 Trunk Group 394 Trunk Group Access 106 Trunk to Trunk Call Duration 163 Two way Recording into the VPS 279 U UCD U...

Page 459: ...Feature Guide 459 Notes...

Page 460: ...reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic Communications Co Ltd Panasonic Communications Co Ltd 2007 KK0607GJ61...

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