1.2 Receiving Group Features
28
Feature Guide
[Example of ICD Group 1 (Above)]
A through F below indicate settings shown above in "Programming Example: ICD Group". The numbers
found in circles below indicate calls and the order in which they arrived.
1.
Group Call Distribution
[
→
1.2.2.2 Group Call Distribution]
Incoming calls are distributed to agents of an ICD group using one of three methods, described below.
2.
Queuing Feature
[
→
If a preprogrammed number of extensions in an ICD group are busy, a preprogrammed number of
additional calls can be placed in a queue as they are received.
While calls are waiting in the queue, an outgoing message (OGM) or Music on Hold can be played for
waiting callers.
*10
→
*11
→
Distribution Method
Description
Uniform Call Distribution
(UCD)
Each call is distributed to the extension following the last extension to
answer a call, ensuring calls are distributed evenly.
Priority Hunting
An idle extension is searched for in a preprogrammed order.
Ring
All extensions in the ICD group ring simultaneously.
Manual Queue Redirection
The longest waiting call in a queue
can be redirected to the overflow
destination by pressing the Hurry-up
button.
ICD Group 1
Floating extension no.: 601
Name: Sales
Agents: 3
Logged-out
Logged-in
Extn.
101
Extn.
102
Extn.
103
Extn.
104
Extn.
105
Extn.
105
Calls arrive at ICD group 1.
Queuing Feature
Five calls are waiting
in the queue. (Calls
4 through 8)
Call Distribution
Calls are distributed
using the assigned
method.
Overflow Feature
Redirects to the overflow destination.
*
11
*
10
9
10
13
11
12
4
5
6
7
8
A
B
C
D
E
F
Summary of Contents for KX- TAW848
Page 5: ...Feature Guide 5 V VM Voice Mail VPS Voice Processing System X XDP eXtra Device Port ...
Page 13: ...Feature Guide 13 Section 1 Call Handling Features ...
Page 60: ...1 5 Making Call Features 60 Feature Guide User Manual References 1 2 1 Basic Calling ...
Page 167: ...Feature Guide 167 Section 2 System Configuration and Administration Features ...
Page 182: ...2 2 System Configuration Software 182 Feature Guide 3 2 2 Manager Programming ...
Page 196: ...2 4 Fault Recovery Diagnostics 196 Feature Guide ...
Page 197: ...Feature Guide 197 Section 3 Programming Instructions ...
Page 232: ...3 3 PT Programming 232 Feature Guide ...
Page 233: ...Feature Guide 233 Section 4 KX TAW848 Maintenance Console Operating Instructions ...
Page 545: ...4 14 ARS 8 Feature Guide 545 Feature Guide References 1 9 1 Automatic Route Selection ARS ...
Page 568: ...4 16 Maintenance 10 568 Feature Guide ...
Page 569: ...Feature Guide 569 Section 5 Appendix ...
Page 577: ...Feature Guide 577 Index ...
Page 583: ...Index Feature Guide 583 ...