1.15 Optional Device Features
Feature Guide
107
PBX will assume the caller is trying to access a specific feature.
[Programming Example: DISA OGM Setting]
Each DISA OGM can be assigned a floating extension number, a destination for each DISA AA number, and
the OGM number of the OGM played when the called destination is busy or in Do Not Disturb (DND) mode.
DISA Intercept Routing—No Dial
If the caller fails to dial any digits within a preprogrammed time period (DISA First Digit Time for Routing to
Operator When No Dial) following the OGM, the call is redirected to an operator extension.
DISA Intercept Routing—Busy/DND
If the destination of a DISA call is in DND mode or is busy (and has not set Call Waiting or FWD), the call
will be redirected to an idle extension in the destination's idle extension hunting group. (
→
Extension Hunting) If no extension in the group is available, or if the destination of the DISA call is not a
member of an idle extension hunting group, the call will be handled in one of the following ways, according
to system programming:
a)
Busy Tone:
The caller hears a busy tone.
b)
Intercept Routing:
The call will be routed to the Intercept Routing—Busy/DND destination
assigned for the extension.
c)
OGM:
An OGM used only for when the destination is busy or DND can be played for the caller.
("The party you called is unavailable...")
DISA Intercept Routing—No Answer
If the destination of a DISA call does not answer the call within a preprogrammed time period (DISA
Intercept time) (
→
DISA Intercept Time [211]), the call will be redirected to the preprogrammed intercept
destination. (
→
If the intercept destination does not answer the call within a preprogrammed time period (DISA Disconnect
Time after Intercept) after the DISA Intercept time expires, the call will be disconnected.
Call Retry
While hearing a ringback, reorder, or busy tone, the caller can press " " to "retry" the call. When a DISA
call is retried, the caller will hear the original DISA OGM once again and can make the same or a different
selection.
During a CO-to-CO line call, the caller can press " " to disconnect the CO line call and return to the original
DISA OGM. If "
Mode When DISA Receives DTMF *
" is set to "
Send DTMF *
" the " " tone will be sent—
the call will not be retried.
DISA Security Mode
Security can be enabled for the PBX to control the types of calls that can be made by callers using DISA.
(
→
DISA Security Mode [732]) However, note that the security setting does not effect DISA AA calls (AA
*1
→
Outgoing Message (OGM) Floating Extension Number [730]
OGM No.
01
02
0
100
1
301
2
200
3
103
4
202
5
101
6
102
7
400
8
104
9
205
Floating
Extn.
No.
*1
300
301
Busy/DND
Message No.
04
05
Automated Attendant No.
Summary of Contents for KX- TAW848
Page 5: ...Feature Guide 5 V VM Voice Mail VPS Voice Processing System X XDP eXtra Device Port ...
Page 13: ...Feature Guide 13 Section 1 Call Handling Features ...
Page 60: ...1 5 Making Call Features 60 Feature Guide User Manual References 1 2 1 Basic Calling ...
Page 167: ...Feature Guide 167 Section 2 System Configuration and Administration Features ...
Page 182: ...2 2 System Configuration Software 182 Feature Guide 3 2 2 Manager Programming ...
Page 196: ...2 4 Fault Recovery Diagnostics 196 Feature Guide ...
Page 197: ...Feature Guide 197 Section 3 Programming Instructions ...
Page 232: ...3 3 PT Programming 232 Feature Guide ...
Page 233: ...Feature Guide 233 Section 4 KX TAW848 Maintenance Console Operating Instructions ...
Page 545: ...4 14 ARS 8 Feature Guide 545 Feature Guide References 1 9 1 Automatic Route Selection ARS ...
Page 568: ...4 16 Maintenance 10 568 Feature Guide ...
Page 569: ...Feature Guide 569 Section 5 Appendix ...
Page 577: ...Feature Guide 577 Index ...
Page 583: ...Index Feature Guide 583 ...