Panasonic KX-NS300 Installation Manual Download Page 254

Page: 254 / 300

7.1 Troubleshooting

7.1.1 Installation

PROBLEM

PROBABLE CAUSE

SOLUTION

You cannot make/receive
calls via an IP network.

•

DSP card malfunction

•

Replace the corresponding card.

•

Mother board
malfunction

•

Replace the mother board (be sure to turn
off the PBX when replacing).

•

Not enough activation
keys

•

Purchase additional activation key codes.
Please consult a certified dealer for
details.

•

Poor connection

•

Make sure that an 8-pin twisted pair cable
is used for connection.

•

Make sure that none of the CAT 5/CAT 5e
cables in use are over 100 m in length.

•

Make sure that a straight cable is used for
connection to a switching hub.

•

Network malfunction

•

Make sure that all network devices in use
are switched on.

•

Make sure that there is no unwanted
firewall in the IP network.

IP-PTs/SIP phones do not
operate.

•

DSP card malfunction

•

Replace the corresponding card.

•

Mother board
malfunction

•

Replace the mother board (be sure to turn
off the PBX when replacing).

•

Not enough activation
keys

•

Purchase additional activation key codes.
Please consult a certified dealer for
details.

•

IP-PT/SIP phone not
registered

•

IP-PT/SIP phone
malfunction

•

Replace the IP-PT/SIP phone.

•

Poor connection

•

Make sure that an 8-pin twisted pair cable
is used for connection.

•

Make sure that none of the CAT 5/CAT 5e
cables in use are over 100 m in length.

•

Make sure that a straight cable is used for
connection to a switching hub.

•

Network malfunction

•

Make sure that all network devices in use
are switched on.

•

Make sure that the IP-PT/SIP phone is not
blocked by the firewall or other network
devices.

254

Installation Manual

7.1.1 Installation

Summary of Contents for KX-NS300

Page 1: ...anual carefully before using this product and save this manual for future use In particular be sure to read 1 1 For Your Safety Page 14 before using this product KX NS300 PFMPR Software File Version 0...

Page 2: ...one Activation Key 1 IPSoftphone IP PT KX NSM205 5 Channel IP Softphone IP Proprietary Telephone Activation Key 5 IPSoftphone IP PT KX NSM210 10 Channel IP Softphone IP Proprietary Telephone Activatio...

Page 3: ...nified Messaging E mail Notification for All Users UM E mail All Users KX NSU301 Activation Key for Two way Recording for 1 User 2way REC 1 User KX NSU305 Activation Key for Two way Recording for 5 Us...

Page 4: ...CD Report Announcement of waiting number for Queuing Call Centre Feature Enhancement KX NSF990 Activation key for VoIP Unified Message UM feature Physical Cards DSP Card Slot KX NS5110 VoIP DSP Card S...

Page 5: ...ent Compatibility for Main Unit KX NS300 The PBX supports the following equipment Cell Stations DECT DECT 2 Channel Cell Stations Unit Using DLC Card for DECT Portable Station KX TDA0155CE DECT 8 Chan...

Page 6: ...E1 Trunk Adaptor KX NS8188 PRI Adaptor KX NS8290 Equipment Compatibility for Expansion Unit KX NS320 You can connect Expansion Unit KX NS320s to expand the usage of legacy terminals and trunks If a ex...

Page 7: ...e following interoperability and compatibility with all devices and systems connected to this product proper operation and compatibility with services provided by telecommunications companies over con...

Page 8: ...and the PBX Further information on programming the PBX for use with SIP trunks and a VoIP network is included Section 6 Information about Stacking Expansion Unit Provides information about stacking E...

Page 9: ...and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Mozilla and Firefox are registered trademarks of the Mozilla Foun...

Page 10: ...and Locations 63 4 2 3 Opening Closing the Top Cover 65 4 2 4 Frame Earth Connection 67 4 2 5 Installing Removing the Optional Service Cards 68 4 2 6 Installing Removing the SD Memory Card 82 4 2 7 T...

Page 11: ...aintenance Console 152 5 2 PC Connection 153 5 3 Starting Web Maintenance Console 156 5 4 Programming the PBX 165 5 4 1 Easy Setup Wizard 165 5 4 2 Enabling the DHCP Server Feature 169 5 4 3 Installin...

Page 12: ...4 Jitter Buffer 271 8 1 5 Voice Activity Detection VAD 271 8 1 6 Network Configuration 272 8 1 7 Network Devices 276 8 1 8 QoS Quality of Service 277 8 1 9 Network Time Protocol NTP 278 8 2 H 323 Tru...

Page 13: ...Section 1 Safety Precautions This section provides important information intended to prevent personal injury and property damage Installation Manual 13...

Page 14: ...could result in death or serious injury CAUTION This notice means that misuse could result in injury or damage to property The following types of symbols are used to classify and describe the type of...

Page 15: ...ric shock or damage to the product Follow all warnings and instructions marked on the product Small objects such as the hook clip SD card and battery connector cover pose a choking hazard Keep small o...

Page 16: ...ompleting all wiring and cabling plug the power cord back into the outlet b When laying cables do not bundle the product s power cord with the power cords of other devices c Do not place any objects o...

Page 17: ...at least 5 cm to the sides of the PBX for ventilation e Locations where condensation can occur Do not block the openings of the PBX Allow space of at least 20 cm above and 10 cm at the sides of the PB...

Page 18: ...id touching any metal laths wire laths or plates in the wall When opening the top cover the power switch must be turned off For safety reasons close the top cover and tighten the screws before operati...

Page 19: ...s follow this procedure to test the trunks a Disconnect the PBX from all trunks b Connect known working SLTs to those trunks c Make a call to an external destination using those SLTs If a call cannot...

Page 20: ...tructions The following or similar rack mount instructions are included with the installation instructions a Elevated Operating Ambient If installed in a closed or multi unit rack assembly the operati...

Page 21: ...ling For more information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased the i...

Page 22: ...r to 7 2 2 Utility File File Transfer PBX to PC in the PC Programming Manual For details about backing up the system data to a USB memory device refer to 6 1 1 Tool System Data Backup Backup to USB in...

Page 23: ...Section 2 System Outline This section provides general information on the PBX including the system capacity and specifications Installation Manual 23...

Page 24: ...KX NS300 To connect a KX NS320 as an expansion unit install a EXP M card in the KX NS300 Then connect the EXP M card and the EXP S which is in KX NS320 directly with Category 5 cable For details abou...

Page 25: ...tes is necessary In a QSIG network resources are not available to extension users of other PBXs without explicit programming For details about programming the H 323 QSIG network refer to 5 5 Programmi...

Page 26: ...IP Network ITSP 1 Network DCE 2 e g ADSL Modem WAN SIP Phone IP CS PS CTI Server PC Trunk Adaptor Trunk Telephone Company Lines E1 PRI Trunk Telephone Company Lines Analogue PRI SIP CS S PS PC PC Expa...

Page 27: ...EXP S Analogue Trunk Pre installed LCOT6 LCOT6 ISDN PRI E1 Line Digital Trunk PRI30 E1 Pre installed DLC2 DHLC4 SLT Wireless Phone Fax Machine Pre installed MCSLC16 MCSLC8 16 DLC8 16 RMT Main Unit 2 S...

Page 28: ...DPT is not available for this connection 2 KX NS320 2 2 Optional Equipment 2 2 1 Optional Equipment KX NS300 Model No Model Name Description KX NS5110 VoIP DSP Card S Type DSP S A DSP card is a digita...

Page 29: ...install SD card or USB memory card KX NS3136 SD Memory Card M Type SD Memory M A combination card including Memory with maximum of 400 hours Voice Mail recording time Memory with Maximum of 40 000 SMD...

Page 30: ...consoles and PT interface CSs KX NS5172 16 port Digital Extension Card DLC16 16 port digital extension card for DPTs DSS consoles and PT interface CSs KX NS5173 8 Port Single Line Telephone Extension...

Page 31: ...Super Hybrid Extension Card DHLC4 4 port digital hybrid extension card for DPTs APTs SLTs DSS consoles and PT interface CSs KX NS5171 8 Port Digital Extension Card DLC8 8 port digital extension card f...

Page 32: ...Conversion DP DTMF DTMF DP Ring Frequency 20 Hz 25 Hz selectable Operating Environment Temperature 0 C to 40 C Humidity 10 to 90 non condensing Conference Call Trunk From 10 3 party conference call to...

Page 33: ...er ID FSK DTMF Port 1 4 on pre installed MCSLC16 support PFT feature Refer to 4 12 Power Failure Connections for more information Mode Conversion DP DTMF DTMF DP Ring Frequency 20 Hz 25 Hz selectable...

Page 34: ...nder 100 W Paging Terminal Impedance 600 W MOH Music on Hold Terminal Impedance 10 000 W KX NS320 Terminal Equipment Loop Limit SLT 600 W including set Doorphone 20 W Minimum Leakage Resistance 15 000...

Page 35: ...sion Card 4 Virtual IP CS Card 4 1 For details about the available installation combination of cards see Trunk Option Card Installing Restrictions 2 If you want to use IP Extension IP Trunk IP CS or U...

Page 36: ...r plate for the EXP M Slot B Front cover plates for Trunk Doorphone Card Slots C Front cover plates for the Extension Card Slots D Extension Card Slot E Trunk Doorphone Card Slot F EXP M Card Slot G S...

Page 37: ...er is removed C D E B A A Front cover plates for Trunk Doorphone Card Slots B Front cover plates for the Extension Card Slots C Extension Card Slot D Trunk Doorphone Card Slot E SD Card Slot not avail...

Page 38: ...Virtual Slots of the Mother Board Example Virtual Slots V SIPGW4 V IPGW4 V IPEXT8 V UTEXT8 V SIPEXT8 V IPCS4 Mother Board 38 Installation Manual 2 3 3 System Capacity...

Page 39: ...Slot DSP S 1 SD Card Slot 1 SD XS 1 SD S 1 SD M 1 Remote Card Slot RMT 1 EXP M Card Slot EXP M 1 Trunk Slot 1 1 LCOT6 1 PRI30 E1 1 DPH2 1 Extension Slot 2 Pattern 1 2 DHLC4 2 DLC8 2 MCSLC8 2 Pattern 2...

Page 40: ...KX NS320 Physical Slot Slot type Card Name Maximum Number Pre installed MCSLC16 1 Trunk Slot DPH2 1 Trunk Slot 2 LCOT6 2 PRI30 E1 1 Extension Slot 1 Pattern 1 2 DHLC4 2 DLC8 2 MCSLC8 2 Pattern 2 1 DL...

Page 41: ...0 E1 DPH2 1st Slot LCOT6 1 PRI30 E1 1 1 DPH2 1 1 This installation combination is not available due to software restrictions Extension Option Card Installing Restrictions KX NS300 KX NS320 2nd Slot MC...

Page 42: ...k Card 6 36 66 96 126 LCOT 6 12 24 36 48 PRI30 0 30 60 90 120 E1 0 30 60 90 120 Trunk Virtual Trunk Card 0 16 H 323 Trunks 0 16 SIP Trunks 0 16 Total Number of Extensions 18 66 72 98 112 130 152 162 1...

Page 43: ...0 20 24 28 32 DPT CS 2ch 2 4 8 12 16 DPT CS 8ch 0 2 4 6 8 IP CS 0 16 SIP CS 0 16 Total Number of PS 128 Total Number of Doorphone 0 2 4 6 8 Doorphone 0 2 4 6 8 Door Opener 0 2 4 6 8 Sensor 0 2 4 6 8 V...

Page 44: ...sources UM Tone Generator 2 Echo Canceller 3 3 2 2 G 729A G 711 1 IP CS PS DPT APT 2 1 1 Connections that arrive over a stacking connection require the same amount of DSP resources as shown in this ex...

Page 45: ...Configuration DSP Resource Setting DSP Resource Advisor in the PC Programming Manual Example In this example the DSP S card 63 DSP resources is installed and resources are reserved for the following...

Page 46: ...PH Card DSP Card Terminal DPT APT SLT PT interface CS PS IP CS IP PT KX UT Series SIP Phone SIP CS 1 Doorphone IP Softphone 1 Activation Key Any Activation key 1 IP terminals except for KX NT265 softw...

Page 47: ...Section 3 Information about the Activation Keys This section provides information on activation keys including how to obtain activation keys Installation Manual 47...

Page 48: ...en be reinstalled in an emergency situation For information about how to obtain the additional activation keys refer to 3 1 2 Activation Key Code and Key Management System For information about how to...

Page 49: ...e use of 20 IP PTs KX UT series SIP phones KX NSM701 1 SIP Extension Allows the use of 1 IP Conferencing Phone third party SIP phone Total 128 IP Conferencing Phones third party SIP phones KX NSM705 5...

Page 50: ...KX NSU003 Message Backup Allows the automatic backup of messages 1 activation key Feature Guide References for Related Features of Activation Keys Two way REC Control 3 2 1 4 Automatic Two way Recordi...

Page 51: ...s limit Feature Guide References for Related Features of Activation Keys 3 2 1 28 Message Waiting Notification E mail Device 3 3 1 Integration with Microsoft Outlook 3 3 2 IMAP Integration Unified Me...

Page 52: ...Users Allows the use of 20 cellular phone extensions Feature Guide References for Related Features of Activation Keys 2 2 2 3 Outside Destinations in Incoming Call Distribution Group 2 3 2 Call Forwar...

Page 53: ...llows the use of CA Server network features for 10 users KX NSA940 CA Network 40 users Allows the use of CA Server network features for 40 users KX NSA949 CA Network 128 users Allows the use of CA Ser...

Page 54: ...l 128 user 128 mailboxes Two Way Recording 30 users 30 Two way Recording Two way Transfer users Mobile Extension 30 users 30 cellular phone extensions CA PRO 128 users 128 CA Pro users CA Supervisor 1...

Page 55: ...ation Key KX NSM104 Desired Item 4 H 323 trunks Required Activation Key KX NSM104 Desired Item 10 IP PTs 5 IP softphones Required Activation Key KX NSM510 KX NSM205 Desired Item 5 KX UT series SIP pho...

Page 56: ...ctivation Keys Note You can only download the activation key file once using the activation key number and registration ID provided on the activation key code Up to 8 activation keys can be downloaded...

Page 57: ...erver In the example below an activation key is not required to use CA Server Example 2 PBX Single CSTA Connection CA Server To use 2 or more CTI applications the CSTA Multiplexer application is requi...

Page 58: ...for each CTI application When a 3rd party CSTA multiplexer is used a CTI interface activation key KX NSF101 is required for the CSTA connection In this case Activation Key for Multiple CSTA Connection...

Page 59: ...nstall the PBX Detailed instructions for planning the installation site installing the main unit and optional service cards and cabling of peripheral equipment are provided Further information on peri...

Page 60: ...nstallation Precautions The PBX is suitable for mounting on a 19 inch rack mounting on a wall or placing on a desktop and should be installed in a location where it is accessible for inspections and m...

Page 61: ...ation Notice Use 1 pair telephone cables when connecting SLTs data terminals answering machines computers etc Mis wiring may cause the PBX to operate improperly Refer to Section 4 Installation when wi...

Page 62: ...x 3 For Wall Mounting 1 The number of included CD ROMs varies according to the country area KX NS320 Unpack the box and check the items below Expansion unit CD ROM s 1 AC power cord Hook clip Ferrite...

Page 63: ...ator Unused C System Mode Switch D LAN Port E USB Port F LCOT Ports G DPT Port H SLT Ports I EXP M slot J Trunk Doorphone Free Slot K Extension Free Slot L Top Cover M Sub Board N Main Board O FG Term...

Page 64: ...Indicator B EXT S Port C PFT Port D SLT Slot E Trunk Doorphone Free Slot F Extension Free Slot G Top Cover H Sub Board I Main Board J FG Terminal K AC Inlet L Power Switch M External Battery N Batter...

Page 65: ...power switch is turned off and pull the power cable Power Switch Note In order to turn off the PBX s power a system shutdown using Web Maintenance Console must first be performed For details refer to...

Page 66: ...the top cover onto the PBX Then slide the top cover until it closes properly 2 Turn the screws clockwise to tighten CAUTION For safety reasons close the top cover and tighten the screws before operati...

Page 67: ...ase of a lightning strike The earthing wire of the AC cable has an effect against external noise and lightning strikes but it may not be enough to protect the PBX and to ensure electromagnetic compati...

Page 68: ...ction due to static electricity When installing or removing the optional service cards the power switch must be turned off When installing or removing the optional service cards do not put pressure on...

Page 69: ...d Slot 1 Place the front end of the card under the hook and then lower the rear end of the card so that the holes of the card are aligned with the screw holes Installation Manual 69 4 2 5 Installing R...

Page 70: ...oles on the card and tighten the screws to secure the card Screws Removing a DSP Card Installed in the DSP Card Slot 1 Loosen and remove the screws Screws 70 Installation Manual 4 2 5 Installing Remov...

Page 71: ...re Free slot for Trunk Doorphone cards and Free slot for Extension cards In Free slot for Trunk Doorphone card you can install the following cards LCOT6 PRI30 E1 Doorphone card In Free slot for Extens...

Page 72: ...1 Remove the front cover plate for the Free slot Dummy Cover Plate 72 Installation Manual 4 2 5 Installing Removing the Optional Service Cards...

Page 73: ...t the tabs on the both sides of the card fit into place Then holding the card firmly in place lower the rear end so that the holes of the card are aligned with the screw holes Installation Manual 73 4...

Page 74: ...nstall the larger sized cards in the bottom 4 Connect cables to appropriate ports of the card For details about pin assignments refer to the appropriate section in 4 5 Physical Trunk and Extension Car...

Page 75: ...ice Card from the Free Slot 1 Loosen and remove the spacers Spacer 2 Holding the rear end of the card pull the card in the direction of the arrows Installation Manual 75 4 2 5 Installing Removing the...

Page 76: ...Installing the EXP M Card in the EXP M Card slot 1 Remove the front cover plate for the EXP M card Dummy Cover Plate 76 Installation Manual 4 2 5 Installing Removing the Optional Service Cards...

Page 77: ...that the tabs on the both sides of the card fit into place Then holding the card firmly in place lower the rear end so that the holes of the card are aligned with the screw holes Installation Manual 7...

Page 78: ...rd For details about pin assignments refer to the appropriate section in 4 6 1 EXP M Card KX NS5130 Note Make sure to connect the cables after installing the card in the PBX not before Removing the EX...

Page 79: ...2 Holding the rear end of the card pull the card in the direction of the arrows Installation Manual 79 4 2 5 Installing Removing the Optional Service Cards...

Page 80: ...t a slot cover included with the option service card as shown in the following procedure To insert a slot cover 1 With the clip side of the slot cover on the left insert the right edge of the cover in...

Page 81: ...to Opening the Top Cover in 4 2 3 Opening Closing the Top Cover 2 From the inside push the tab of the slot cover to the right and push out the left edge of the slot cover Tab Installation Manual 81 4...

Page 82: ...ard before startup Note The maximum length of file names for files that are to be stored in the SD Memory Card is 60 characters Installing the SD Memory Card 1 Insert the SD Memory Card into the slot...

Page 83: ...up the desired system prompts to the USB memory device For details refer to 6 8 Tool UM Data Backup in the PC Programming Manual 3 Shut down the PBX and then turn the power switch off For details abou...

Page 84: ...Removing the SD Memory Card 1 Remove the SD Memory Card installed in the slot on the mother board 84 Installation Manual 4 2 6 Installing Removing the SD Memory Card...

Page 85: ...o the Pin Assignments section of each card in Section 4 Installation KX TDA0158 connecting to KX NS300 CS1 RJ45 PIN No Signal Name D1C D2C D1B D1A Master D2A D2B D1A D2A D1B D2B D1D D2D 1 2 3 4 5 6 7...

Page 86: ...the PBX using the Web Maintenance Console For information about how to view CS information using the Web Maintenance Console refer to 4 1 2 Status Equipment Status CS Information in the PC Programming...

Page 87: ...he EXP M card or EXP S card For the EXP M EXP S Cards Wrap the cable once around the ferrite core then close the case of the ferrite core Attach the ferrite core 5 cm away from the connector The ferri...

Page 88: ...nch rack do not block the openings of the PBX Allow space of at least 10 cm around the PBX s fan If the PBX is not installed properly using the securing correct methods the PBX may fall causing seriou...

Page 89: ...necessary to install or remove a card make sure to detach the PBX from the wall before installing or removing the card Do not block the openings of the PBX Allow space of at least 20 cm above and 10...

Page 90: ...the screw to this position Note As indicated above do not tighten the screw fully The pull out strength of the installation area must be at least 294 N 30 kgf per screw Do not block the operations of...

Page 91: ...Hammer 29 mm Anchor Plug 6 4 mm 3 Fit the washers on the screws and drive the screws into the anchor plugs Drive the screw to this point Note As indicated above do not tighten the screw fully The pull...

Page 92: ...4 Hook the main unit on the screw heads 92 Installation Manual 4 2 10 Wall Mounting...

Page 93: ...uipment To protect the system from electrical surges we strongly recommend connecting the system to a surge protector that meets the following specifications Surge arrestor type 3 electrode arrestor D...

Page 94: ...an extension outside of the building the following precautions are recommended a Install the extension wire underground b Use a conduit to protect the wire Note The surge protector for an extension i...

Page 95: ...ire should be as short as possible 3 The earthing wire should run straight to the earth rod Do not run the wire around other objects 4 Bury the earth rod at least 50 cm underground Note The above figu...

Page 96: ...or the PSU Notice Be sure to comply with applicable local regulations e g laws guidelines Note Turn on the battery switch on the PSU only after the installation of the PBX is finished and AC power is...

Page 97: ...Cable to a set of 3 identical backup batteries Backup Batteries VRLA 12 V DC x 3 Red Black Battery Connector Fuse Battery Switch Back up Battery Cable Battery Connector Cover Installation Manual 97 4...

Page 98: ...ted on a private IP network Mountable Cards DSP S Card refer to 4 3 3 DSP S Card KX NS5110 SD Memory Card refer to 4 3 2 SD Memory XS Card KX NS3134 SD Memory S Card KX NS3135 SD Memory M Card KX NS31...

Page 99: ...ns Pin Assignments LAN Port 10BASE T 100BASE TX No Signal Name Input I Output O Function 8 1 1 TPO O Transmit data 2 TPO O Transmit data 3 TPI I Receive data 4 5 Reserved 6 TPI I Receive data 7 8 Rese...

Page 100: ...e installed processing board with the EXP S card PFT card MCSLC16 card To EXP M LED EXP S Card PFT4 MCSLC16 Card EXP S Port LED Indication Indication Colour Description STATUS Off Power Off Green On O...

Page 101: ...recording time SD Memory S SD Memory with maximum of 200 hours Voice Mail recording time SD Memory M SD Memory with maximum of 400 hours Voice Mail recording time SD Card Mother Board SD Card Slot Acc...

Page 102: ...ed Screws 2 User supplied not included none CAUTION When installing or removing the optional service cards do not put pressure on any parts of the mother board Doing so may result in damage to the PBX...

Page 103: ...he DSP card during Easy Setup Wizard or through system programming For details about Easy Setup Wizard refer to 5 4 1 Easy Setup Wizard For details about assigning IP addresses through System Programm...

Page 104: ...pe CO use default MOH or External Pager use for each port by using WEB Maintenance Console Pair of an ODD port number and an EVEN port should be CO use or MOH Pager use Example If you select Port 5 as...

Page 105: ...about power failure transfer refer to 4 12 Power Failure Connections To confirm the trunk connection refer to Confirming the Trunk Connection in 4 13 Starting the KX NS300 Pin Assignment For Trunk Use...

Page 106: ...nction 8 1 1 M P1 A Music Pager port 1 2 M P2 A Music Pager port 1 3 Reserved 4 Reserved 5 Reserved 6 Reserved 7 M P1 B Music Pager port 2 8 M P2 B Music Pager port 2 106 Installation Manual 4 3 4 LCO...

Page 107: ...T interface CSs To Extension Pin Assignments For DLC port No Signal Name Function 8 1 1 D1 A Data port 1 Low 2 D2 A Data port 1 High 3 D1 B Data port 2 Low 4 Reserved 5 Reserved 6 D2 B Data port 2 Hig...

Page 108: ...0 V for Message Waiting Lamp control To Extension Note For details about power failure transfer refer to 4 12 Power Failure Connections Pin Assignments For MCSLC16 port 1 2 and port 3 4 No Signal Name...

Page 109: ...t 13 16 No Signal Name Function 8 1 1 TA Tip port 1 2 RA Ring port 1 3 TB Tip port 2 4 TC Tip port 3 5 RC Ring port 3 6 RB Ring port 2 7 TD Tip port 4 8 RD Ring port 4 Installation Manual 109 4 3 6 MC...

Page 110: ...connecting the RJ45 connector attach the ferrite core included with the KX NS320 Refer to 4 2 8 Attaching a Ferrite Core Pin Assignments For EXP S port No Signal Name Function 8 1 1 UHW Receive data...

Page 111: ...on Refer to 5 6 2 Power Failure Transfer in the Feature Guide for further information The detail information about this card refer to 4 12 Power Failure Connections Pin Assignments For PFT port No Sig...

Page 112: ...4 Reserved 5 Reserved 6 Reserved 7 TB 8 RB Reserved CO1 Ring CO2 Tip CO2 Ring Optional card KX NS5180 No Signal Name 8 1 1 TC 2 RC 3 4 Reserved 5 Reserved CO3 Tip 6 Reserved 7 TD 8 RD PFT3 4 Reserved...

Page 113: ...90 V for Message Waiting Lamp control To Extension Note For details about power failure transfer refer to 4 12 Power Failure Connections Pin Assignments For MCSLC port 1 2 and Port 3 4 No Signal Name...

Page 114: ...13 16 No Signal Name Function 8 1 1 TA Tip port 1 2 RA Ring port 1 3 TB Tip port 2 4 TC Tip port 3 5 RC Ring port 3 6 RB Ring port 2 7 TD Tip port 4 8 RD Ring port 4 114 Installation Manual 4 3 9 MCS...

Page 115: ...ard for remote communication with the PBX IUT T V 90 support To be mounted on the KX NS300 MPR card RMT Card Slot RMT Card Screw Screw Accessories and User supplied Items Accessories included Screw x...

Page 116: ...3 trunk Compliant with VoIP H 323 V 5 protocol and ITU T G 729A and G 711 codec methods Also supports T 38 protocol Virtual 8 Channel VoIP Extension Card V IPEXT8 Virtual Card for 8 IP PTs KX NT300 se...

Page 117: ...Example Virtual Cards in the Virtual Slots of the PBX Virtual Slots V SIPGW4 V IPGW4 V IPEXT8 V UTEXT8 V SIPEXT8 V IPCS4 Mother Board Installation Manual 117 4 4 Virtual Cards...

Page 118: ...3 slot cover 1 User supplied not included RJ45 connector Copper wire Note For details about power failure transfer refer to 4 12 Power Failure Connections To confirm the trunk connection refer to Con...

Page 119: ...card should be CAT 5 Category 5 or higher Note You can select PRI30 use or E1 use by Web Maintenance Console For switching from PRI30 use to E1 use Delete the PRI30 card first and select the E1 card i...

Page 120: ...ata 5 TX TX TX Transmit data 6 8 Reserved For Extension QSIG Use Reserved No Signal Name Level V Function 8 1 1 RX Receive data 2 RX Receive data 3 4 TX Transmit data 5 TX Transmit data 6 8 Reserved R...

Page 121: ...n At lease one port is In Service Flashing 60 times per minute Normal a port is in use Maximum Cabling Distance of Extension Connection The maximum length of the extension cable that connects the PRI...

Page 122: ...pplied Items Accessories included Spacer 3 slot cover 1 User supplied not included RJ45 connector Twisted pair cable Pin Assignments No Signal Name Function 8 1 1 D1A Data port 1 low 2 D2A Data port 1...

Page 123: ...cluded Spacer 4 slot cover 1 User supplied not included RJ45 connector Twisted pair cable Pin Assignments No Signal Name Function 8 1 1 D1A Data port 1 Low 2 D2A Data port 1 High 3 D1B Data port 2 Low...

Page 124: ...cluded Spacer 4 slot cover 1 User supplied not included RJ45 connector Twisted pair cable Pin Assignments No Signal Name Function 8 1 1 D1A Data port 1 Low 2 D2A Data port 1 High 3 D1B Data port 2 Low...

Page 125: ...nd User supplied Items Accessories included Spacer 3 slot cover 1 User supplied not included RJ45 connector Copper wire Pin Assignments No Signal Name Function 8 1 1 TA Tip port 1 2 RA Ring port 1 3 T...

Page 126: ...nd User supplied Items Accessories included Spacer 3 slot cover 1 User supplied not included RJ45 connector Copper wire Pin Assignments No Signal Name Function 8 1 1 TA Tip port 1 2 RA Ring port 1 3 T...

Page 127: ...Notice When connecting the RJ45 connector attach the ferrite core included with the KX NS320 Refer to 4 2 8 Attaching a Ferrite Core Note Status LED on KX NS320 indicates the connection status betwee...

Page 128: ...Cabling Length of Extension Connection The maximum length of the extension cable that connects the Main Unit to the Expansion Unit is shown below Under 3 m 128 Installation Manual 4 6 1 EXP M Card KX...

Page 129: ...supplied not included Copper wire Note For details about connecting to a doorphone and or door opener refer to 4 9 Connecting to a Doorphone Door Opener and or External Sensor PIN Assignment PIN Assi...

Page 130: ...l sensor is provided from the DPH2 card and must be grounded through the DPH2 card as indicated in the diagram below A pair of sensor and common lines are connected to the DPH2 card for each external...

Page 131: ...8 m 0 5 mm 1128 m 0 6 mm 1798 m CAT 5 1128 m SLT APT and DSS Console PT interface CS DPT Cable Maximum Distance 0 4 mm 500 m 0 5 mm 720 m 0 6 mm 830 m CAT 5 720 m Notice The maximum cabling distance m...

Page 132: ...mation To DHLC4 card 4 conductor wiring cord Connect pins T R D1 and D2 2 conductor wiring cord Connect pins T and R SLT APT Modular T Adaptor With DPT Parallel mode or eXtra Device Port XDP mode can...

Page 133: ...uctor wiring cord Connect pins T and R 4 conductor wiring cord Connect pins T R D1 and D2 TO MAIN UNIT PABX TO TEL 1 Available for KX DT300 Series DPT except KX DT321 KX T7600 Series DPT except KX T76...

Page 134: ...system programming parallel connection is not possible Refer to 2 11 10 Parallelled Telephone and 5 2 6 Extension Port Configuration in the Feature Guide for further information Example With KX DT300...

Page 135: ...ard To DHLC4 card for connection of SLT To SLT Slave DPT Master DPT Cable Maximum Distance 0 4 mm 30 m 0 5 mm 50 m 0 6 mm 60 m CAT 5 50 m Back View of DPTs To DLC2 DLC8 DLC16 card To DHLC4 card for co...

Page 136: ...Maximum Cabling Distance Doorphone Door Opener Cable Maximum Distance 0 42 mm 70 m 0 5 mm 113 m 0 6 mm 180 m CAT 5 113 m External Sensor Installing the Doorphone KX T30865 KX T7765 Note The illustrati...

Page 137: ...are included with the doorphone Please choose the appropriate kind for your wall type when a doorphone plate has been fixed to the wall when you wish to install the doorphone directly onto the wall 3...

Page 138: ...port is an SELV port and should only be connected to an approved SELV device via a Line Isolation Unit with a Telecommunications Compliance Label Notice Wiring should be done carefully to prevent undu...

Page 139: ...PBX When you update the Main Unit software you need to install SD card or USB memory card The PBX supports USB memory devices that meet the following specifications File system FAT Maximum capacity 3...

Page 140: ...nnection for 10BASE T 100BASE TX Ethernet Cable Trunk Adaptor SIP CS TX TX RX RX 1 2 3 6 1 2 3 6 RX RX TX TX Note Use an Ethernet cable with an RJ45 connector for connection to a switching hub The cab...

Page 141: ...application software For details refer to the manual for your CTI application software When using the VLAN feature on the network make sure that the PBX is connected to a layer 2 switch that is IEEE...

Page 142: ...CAT 5 Category 5 or higher for 10BASE T 100BASE TX or CAT 5e Enhanced Category 5 When using the VLAN feature on the network make sure that the switching hub to be connected is IEEE 802 1Q compliant an...

Page 143: ...port In this case only a single port from the LAN s network interface switching hub is required to connect both the IP telephone and PC to the LAN Note Use an Ethernet straight cable with an RJ45 conn...

Page 144: ...Example KX NT346 Ethernet Straight Cable To a PC 144 Installation Manual 4 11 2 LAN Connections for IP Telephones...

Page 145: ...ow shows the maximum number of PFT connections for each stacking configurations KX NS300 Pre installed KX NS300 Maximum KX NS300 w 1 KX NS320 KX NS300 w 2 KX NS320s KX NS300 w 3 KX NS320s 2 2 6 10 14...

Page 146: ...Signal Name 8 1 1 TA 2 RA 3 4 Reserved 5 Reserved CO1 Tip 6 Reserved 7 TB 8 RB PFT1 2 Reserved No Signal Name 8 1 1 TA 2 RA 3 4 Reserved 5 Reserved 6 Reserved 7 TB 8 RB Reserved CO1 Ring CO2 Tip CO2 R...

Page 147: ...electricity Once you have started the PBX if you unplug the PBX do not initialise it again as described in System Initialisation Procedure Otherwise your programmed data will be cleared To restart the...

Page 148: ...the AC power cord To UPS 2 When not using a UPS Plug the other end of the cord into an AC outlet When using a UPS Plug the other end of the cord into the outlet of the UPS System Initialisation Proce...

Page 149: ...to the PBX that has been backed up earlier For details about backing up and restoring system data refer to 6 1 Tool System Data Backup 7 2 2 Utility File File Transfer PBX to PC and 7 2 1 Utility Fil...

Page 150: ...150 Installation Manual 4 13 Starting the KX NS300...

Page 151: ...ribes the installation procedure structure and functions of the Web Maintenance Console for programming IP telephones and the PBX Further information on programming the PBX for use with SIP trunks and...

Page 152: ...mme and control the PBX over an IP network using Web Maintenance Console This section describes programming basic items using Web Maintenance Console Login Status Menu Buttons Web Maintenance Console...

Page 153: ...ort 192 168 0 101 255 255 255 0 MNT Port 223 0 0 1 Connection via LAN Switching Hub LAN PC LAN Port Note For details about connecting a switching hub to the PBX refer to 4 11 1 LAN Connection for the...

Page 154: ...s communication Notice To access the PBX via the internet routers must have static NAT NAPT settings Port forwarding enabled Note For details about connecting a switching hub to the PBX refer to 4 11...

Page 155: ...ephone Number enter a telephone number 5 In Password enter the password 6 Click the Connect button MNT Port By connecting a USB LAN adaptor to the USB port you can access the PBX over a LAN Notice Whe...

Page 156: ...age Digest Algorithm in all material mentioning or referencing this software or this function Licence is also granted to make and use derivative works provided that such works are identified as derive...

Page 157: ...r the address exactly as shown http 192 168 0 101 Note The default subnet mask for the LAN port is 255 255 255 0 MNT Port Connection Launch your Web browser and in the address bar enter one of the fol...

Page 158: ...ng Installation Note Be sure to install the latest version of KX NS Unified Web Maintenance Console Before beginning the installation of Off line Web Maintenance Console the following software must be...

Page 159: ...Continue Online Programming Connect Online Mode 3 Continue Offline Programming Open Offline Mode 1 The PBX s system data file KX TDA100 KX TDA200 DSYS KX TEx824 xxxxxx kea 2 The software version for...

Page 160: ...leared FWD DND setting status intercom outside calls Setting Cancelled Monitor PBX ID Cleared Trunk Call Charge Total Total cleared Traffic Data Cleared Incoming Call Group Message Waiting Cancelled I...

Page 161: ...ame 6 1 System Speed Dial Extension data 009 Extension Number 4 1 1 Extension Setting Extension Number 604 Extension Name 4 1 1 Extension Setting Extension Name 601 TRS COS Day 4 1 1 Extension Setting...

Page 162: ...age Mailbox number of Recorder Sender Confirmation of hearing a message Mailbox number of the responder In this case the message is treated as if it were recorded by a non subscriber Mailbox number of...

Page 163: ...ote When using a NAS ensure that you have sufficient network bandwidth 6 The import results will be saved in a file called UM_data_restore_result txt Notice It is possible that passwords are set on KX...

Page 164: ...nverter Start Database converter Select DSYS or xxxxx kea and start conversion Set User configurations Ex Setting UserProfile MBOX etc Convert Execute Reboot KX NS300 TVM series KX TDA100 200 series K...

Page 165: ...fault value a notice about restarting the PBX is displayed Click OK to restart the PBX After the PBX restarts start Web Maintenance Console again refer to Connecting to Web Maintenance Console in 5 3...

Page 166: ...or Incoming Call Distribution Group You can select Yes or No Refer to the information on this screen for details d Click Next 6 In the LAN settings The IP addresses for the PBX DNS server and DSP card...

Page 167: ...on mode For more information about the IP terminal registration modes refer to 5 8 1 Registering IP Telephones e In DHCP Server select either Disable or Enable f If you select Enable in DHCP Server en...

Page 168: ...or details consult your network administrator If an external DHCP server is in use it must be able to use a client identifier option specified by RFC 2131 If an external DHCP server is in use the KX N...

Page 169: ...Service 2 1 Server Feature DHCP in the PC Programming Manual 4 Click OK Note If an external DHCP server is in use do not enable the DHCP Server feature Doing so may allocate inappropriate IP addressi...

Page 170: ...lly is displayed 6 Click OK Notice The activation key file can only be installed in the PBX with the MPR ID number entered when the activation key file was downloaded The activation key file cannot be...

Page 171: ...Note If you have changed the value for Number of activated IP GW you must click Execute to restart the V IPGW4 cards for the change to take effect b In Number of activated IP Softphone type the numbe...

Page 172: ...tional treaty provisions RADVISION and its suppliers retain all rights not expressly granted 5 5 1 Assigning the Hunt Pattern The hunt pattern determines how to route incoming calls through virtual IP...

Page 173: ...IPGW tab d Click GW Settings 2 In the Main tab do the following to configure the gateway entry for the remote PBX a In the GW Name cell type a unique identifier of the destination in the VoIP network...

Page 174: ...arting digit of destination extension f In the Remaining Number of Digits cell type a number of digits to dial following the leading number g In GW No GW Group Selection select GW No h In the GW No ce...

Page 175: ...ck OK 2 Note Before changing Numbering Plan settings when a V SIPEXT8 card or V UTEXT8 card is installed change the status of the card s to OUS a Click Setup PBX Configuration System b Click Numbering...

Page 176: ...card s to OUS a Click Setup PBX Configuration System b Click Numbering Plan c Click Main d Click the Other PBX Extension tab e In the Dial 3 digits cell type a starting digit of destination extension...

Page 177: ...rt Available SIP providers can be selected and a different SIP provider can be assigned to each virtual SIP gateway port Note It is necessary to import a SIP provider list file comma separated value C...

Page 178: ...below to programme these 3 parameters 1 Click an Account tab 2 In the User Name column enter the user name provided by the SIP provider 3 In the Authentication ID column enter the authentication ID r...

Page 179: ...IP PT the subnet mask address and the default gateway address to the IP PT the PBX s IP address must be assigned manually Follow the procedure below to assign the PBX s IP address If you need to set V...

Page 180: ...ndary PBX ENTER ENTER To the VLAN settings Press STORE To end programming To set VLAN parameters OR The IP PT will reboot and can then be registered to the PBX STORE Return to the Menu screen 1 1 For...

Page 181: ...PBX Press SP PHONE Press SP PHONE Select Primary PBX Press SP PHONE Select Secondary PBX Press SP PHONE To enter the IP address of the Secondary PBX if required PBX IP Address PBX IP Address Note For...

Page 182: ...mming Supply power to the IP PT PROG Press HOLD to return to the Menu screen HOLD Press VOLUME to select PBX VOL Press SP PHONE twice Press SP PHONE To the VLAN settings The IP PT will reboot and can...

Page 183: ...s without ending programming KX NT300 series except KX NT321 and KX NT500 series except KX NT511 and KX NT551 Select Network ENTER Select Disable for DHCP setting ENTER IP Address 1 ENTER To set the I...

Page 184: ...ess range 1 0 0 0 to 223 255 255 255 2 Valid subnet mask address range 0 255 0 255 0 255 0 255 except 0 0 0 0 and 255 255 255 255 3 Valid IP address range 1 0 0 0 to 223 255 255 255 4 Optional for KX...

Page 185: ...ONE Select DHCP Disable Press SP PHONE twice Press SP PHONE Select Subnet Mask Press SP PHONE Press SP PHONE Select Default GW Press SP PHONE Press SP PHONE Press HOLD to return to the Menu screen To...

Page 186: ...0 0 0 0 and 255 255 255 255 3 Valid IP address range 1 0 0 0 to 223 255 255 255 Note For KX NT511 Users For details about operating the PROGRAM button and other buttons refer to For IP PTs in 5 7 1 A...

Page 187: ...PHONE Press VOLUME to select Subnet Mask VOL Press SP PHONE Press SP PHONE Press VOLUME to select Default GW VOL Press SP PHONE Press SP PHONE To the VLAN settings The IP PT will reboot and can then b...

Page 188: ...e procedure described in 5 7 2 Setting VLAN Parameters after assigning the IP addresses without ending programming Note By assigning the PBX s IP address to one IP PT it is possible to assign the PBX...

Page 189: ...Select Default Gateway ENTER Default Gateway Address 3 ENTER ENTER Subnet Mask Address 2 ENTER Select Subnet Mask Select IP Address To start programming Press SETUP when it is displayed SETUP Supply p...

Page 190: ...1 0 0 0 to 223 255 255 255 2 Valid subnet mask address range 0 255 0 255 0 255 0 255 except 0 0 0 0 and 255 255 255 255 3 Valid IP address range 1 0 0 0 to 223 255 255 255 4 For KX NT300 series Softw...

Page 191: ...PHONE twice Press SP PHONE Select Subnet Mask Press SP PHONE Press SP PHONE Select Default GW Press SP PHONE Press SP PHONE Continued on next page Press HOLD to return to the Menu screen To enter the...

Page 192: ...255 0 255 0 255 except 0 0 0 0 and 255 255 255 255 3 Valid IP address range 1 0 0 0 to 223 255 255 255 Note For KX NT511 Users For details about operating the PROGRAM button and other buttons refer t...

Page 193: ...net Mask VOL Press SP PHONE Press SP PHONE Press VOLUME to select Default GW VOL Press SP PHONE Press SP PHONE Press HOLD twice to return to the Menu screen HOLD Press VOLUME to select PBX VOL Press S...

Page 194: ...PBX For details about registering the SIP phone refer to 5 8 1 Registering IP Telephones The IP address of the SIP phone the subnet mask address and the default gateway address must be assigned manua...

Page 195: ...e File Transfer PBX to PC c Select the config file UT_ACS_xxyyyy cfg and then download it to your PC For more details about downloading files from a PBX to a PC refer to 7 2 2 Utility File File Transf...

Page 196: ...een press b Tap Settings c Tap About Phone d Touch and hold e Press 5 3 4 and then press Enter f Select On for Embedded web Note If no operation are made for 30 minutes the port will be closed again a...

Page 197: ...hose 2 files will be exactly the same Notice When the 2 UT_ACS configuration files do not match and if the SIP phone does not work properly contact an authorised Panasonic Factory Service Centre For N...

Page 198: ...on of the SIP phone Note A SIP phone can only receive IP addressing information from a DHCP server on its own LAN Therefore when SIP phones are located on several LANs a DHCP server is required on eac...

Page 199: ...t KX NT321 and KX NT500 series except KX NT511 and KX NT551 Select VLAN ENTER ENTER VLAN ID ENTER VLAN Priority 1 1 ENTER Press STORE To set the VLAN ID for the primary port To set the VLAN ID for the...

Page 200: ...SP PHONE To set the VLAN ID for the secondary port VLAN ID VLAN Priority 1 0 7 Select VLAN Secondary Press SP PHONE Select VLAN ID Select Priority Press SP PHONE Press SP PHONE The IP PT will reboot a...

Page 201: ...UME to select VLAN VOL Press VOLUME to select QoS VOL Press SP PHONE Press SP PHONE Press VOLUME to select VLAN Enable VOL Press SP PHONE Press SP PHONE Press SP PHONE Press STORE Press HOLD to return...

Page 202: ...fferent VLANs by assigning a separate VLAN ID to each port Follow the procedure below for all IP PTs on the network using appropriate VLAN IDs Note This feature is available only for KX NT511 KX NT551...

Page 203: ...r assigning the IP addresses Select QoS ENTER The IP PT will reboot and can then be registered to the PBX VLAN ID 1 VLAN Priority 1 2 To set the Interval time for LLDP ENTER ENTER Select LLDP Secondar...

Page 204: ...Select LLDP Primary Press SP PHONE Select VLAN ID To set the VLAN ID for the secondary port 0 7 Select LLDP Secondary Press SP PHONE Select VLAN ID Select Priority Press SP PHONE Press SP PHONE The I...

Page 205: ...nd the VLAN priority are set automatically for the primary port these are reference only However the VLAN ID and the VLAN priority for secondary port must be set manually 2 The VLAN priority of the pr...

Page 206: ...series except KX NT511 and KX NT551 Select Diffserv ENTER To set the DS field value for the primary port To set the DS field value for the secondary port only for KX NT300 series To end programming S...

Page 207: ...DS Enable Press SP PHONE Press SP PHONE Press SP PHONE Press HOLD to return to the Diffserv setting screen Select Secondary Port Select DS Enable Press SP PHONE Press SP PHONE Press SP PHONE Diffserv...

Page 208: ...L Press SP PHONE Press VOLUME to select Diffserv VOL Press SP PHONE To end programming Press STORE HOLD Press VOLUME to select DS Enable VOL Press SP PHONE Diffserv 0 0 7 7 Press SP PHONE Repeatedly p...

Page 209: ...configuration of the IP ports is required Follow the procedure below to configure the port number of the IP ports Note If you wish to change the port number back to default enter 0 as the port number...

Page 210: ...t Select Primary PBX Select Secondary PBX To configure the port number of DHCP Ports ENTER 1024 65535 ENTER Port No Select PTAP Client Port ENTER 67 1024 65535 ENTER Port No Select DHCP Server Port EN...

Page 211: ...the Menu screen Continued from previous page The IP PT will reboot and can then be registered to the PBX 1 For KX NT300 series Software version 2 00 or later only and KX NT500 series Software version...

Page 212: ...Press SP PHONE Select Primary PBX Press SP PHONE Press SP PHONE 1024 65535 Port No Press SP PHONE Press SP PHONE 67 1024 65535 Port No Press SP PHONE Press SP PHONE 68 1024 65535 Port No Press SP PHO...

Page 213: ...65535 Port No Select FTP Client Data 1024 65535 Port No Press SP PHONE Press SP PHONE Press SP PHONE Press SP PHONE Press SP PHONE Press SP PHONE The IP PT will reboot and can then be registered to th...

Page 214: ...5 Port No Press VOLUME to select PTAP Client VOL Press SP PHONE Press SP PHONE 1024 65535 Port No Press VOLUME to select DHCP Server VOL Press SP PHONE Press SP PHONE 67 1024 65535 Port No Press VOLUM...

Page 215: ...Press SP PHONE Press HOLD to return to the Menu screen Press STORE Press PROGRAM while Searching is displayed Notice When a KX NT500 series IP PT is in ECO mode the following limitations are applied T...

Page 216: ...gramming Return to the Menu screen Press STORE STORE The IP PT will reboot in normal mode ENTER KX NT511 KX NT551 Select ECO Mode To start programming Supply power to the IP PT To end programming The...

Page 217: ...de or Extension Number Input mode is selected 3 IP CSs must always be registered to the PBX manually For details about registering IP CSs refer to the Quick Installation Guide for the IP CS Notice You...

Page 218: ...number that is input for an IP PT has already been set to another extension registration by this mode will fail Note that some extension numbers are pre configured to other extensions by default Avoid...

Page 219: ...on A dialogue box will appear Non registered available extension numbers and names are displayed on the left 3 a Highlight numbers and names and click the right arrow to select them for registration a...

Page 220: ...ual 8 Channel SIP Extension Card A menu will be shown under the mouse pointer d Click Port Property 2 Assign extension numbers to the SIP extensions If the Automatic Extension Number Set for Extension...

Page 221: ...is possible to set an extension number as a password for each SIP extension automatically In order to set the password automatically do the following in substitution for step c of the procedure above...

Page 222: ...the PBX match the registration is successful Note When programming the SIP extension the names of the corresponding fields may differ depending on the type of SIP phone you are using For details about...

Page 223: ...l VoIP Extension Card For KX UT series SIP phones Move the mouse pointer over the V UTEXT8 card Virtual UT Extension Card A menu will be shown under the mouse pointer d Click Port Property 3 Click De...

Page 224: ...rtual UT Extension Card A menu will be shown under the mouse pointer d Click Port Property 2 Click Forced De registration A dialogue box will appear Registered extension numbers and names are displaye...

Page 225: ...f c Move the mouse pointer over the V SIPEXT8 card Virtual 8 Channel SIP Extension Card A menu will be shown under the mouse pointer d Click Port Property 2 a Click the cell in the Connection column f...

Page 226: ...e via SBC when using the HTTPS protocol All the RTP packets in between the main site and the remote site is routed to the SBC for security and for IP address conversion When settings of remote extensi...

Page 227: ...g to the protocol used by KX UT series SIP phones in the remote site When the KX UT series SIP phones are using HTTPS WAN Side IP information of the router at the main site Web Maintenance Console Par...

Page 228: ...erver Feature NTP 2 Select Enable 3 Click OK Programming the SBC The following items need to be configured on the SBC For information about configuring the SBC refer to the documentation of the SBC IP...

Page 229: ...port forwarding on the router refer to the documentation of the router Port forwarding settings Router KX NS300 Configure the following items for port forwarding between the KX NS300 and the router A...

Page 230: ...nder the mouse pointer d Click Port Property e Click Remote Place tab f Configure the items shown below Select a protocol HTTP HTTPS for Protocol for Remote SIP MLT Note When a SIP phone at remote sit...

Page 231: ...he SIP Phones are in a different LAN Remote site installation in 5 7 1 Assigning IP Addressing Information 5 Connect the KX UT series SIP phone to the LAN at the remote site 6 Register the KX UT serie...

Page 232: ...lows Peer to peer communication is not supported for the built in Media Relay Gateway The number of terminals using TR 069 CWMP based HTTPS is limited For information about which telephone models supp...

Page 233: ...n the remote site Configure the following items in SIP Extension UT Extension WAN Side IP information of the router at the main site Web Maintenance Console Parameter SIP Port Number NAT SIP Proxy Ser...

Page 234: ...Server IP Address for Network Survivability NTP IP Address NAT NTP Server IP Address If necessary you can program the individual settings here and overwrite the NAT External IP Address setting program...

Page 235: ...1 1 Configuration Slot V SIPEXT Card Property MGCP Signalling MGCP UDP Port No Server refer to PC Programming Guide 9 15 PBX Configuration 1 1 Configuration Slot V SIPEXT Card Property NAT MGCP Server...

Page 236: ...teway NAT CWMP Server HTTPS Port No Use the same value as in step 5 of Programming the KX NS300 with Built in Media Relay Gateway SIP MLT Data HTTP Data Transmission Protocol HTTP Port No for SIP MLT...

Page 237: ...n Configuration Slot b Click Virtual V IPEXT8 c Move the mouse pointer over the V IPEXT8 card Virtual IP Extension Card A menu will be shown under the mouse pointer d Click Port Property e Click the R...

Page 238: ...the remote site 1 Log in to Web Maintenance Console of the site where the SIP phones will be registered 2 Click Utility File File Transfer PBX to PC 3 Select the config file according to the protocol...

Page 239: ...Built in Media Relay Gateway in this section g Click OK 7 Register the KX UT series SIP phone For details refer to 5 8 1 Registering IP Telephones Note You can select HTTPS for Protocol for Remote SIP...

Page 240: ...e PC Programming Manual 3 Click Setup Users User Profiles Select Rule of copy to extension name on the Option tab Rule A First Name space Last Name Rule B Last Name First Name 4 Click Setup Users User...

Page 241: ...select whether the system keeps the two synchronised i e one changes when the other does For details about the setting refer to 10 9 PBX Configuration 2 9 System System Options Option 9 in the PC Pro...

Page 242: ...the system in Mail sending Mail sender information name c Specify the e mail address for the e mail messages that will be sent from the system in Mail sending Mail Address d Specify the IP address or...

Page 243: ...Unified Message tab 3 Click Download for Unified Messaging Plug in to access the download site for the IMAP Session Controller software Note For details about installing and setting up the IMAP Sessi...

Page 244: ...SMTP server must be used i e the SMTP server used for existing mail accounts The following example setup procedure is for Microsoft Outlook 2010 Subscribers e mail client setting names and locations m...

Page 245: ...Example IMAP Account Settings Outlook 2010 Installation Manual 245 5 10 Programming E mail Integration for UM Voice...

Page 246: ...m all mailboxes In this procedure voice data e g mailbox voice data personal greetings and settings e g the password are not deleted from the managers mailboxes Be sure to make a backup of any importa...

Page 247: ...e new mailbox was successfully created Failed The new mailbox was not created Assigned The mailbox already existed but was successfully assigned to the related extension number Exist The mailbox was a...

Page 248: ...248 Installation Manual 5 11 Automatic Configuration of Mailboxes...

Page 249: ...Section 6 Methods of Stacking Expansion Units This section provides information about stacking expansion units Installation Manual 249...

Page 250: ...ed off When installing or removing the optional service cards do not put pressure on any parts of the mother board Doing so may result in damage to the PBX Notice If there is already a expansion unit...

Page 251: ...e Install 4 Select the Expansion unit connected to connection port 1 of the EXP M card and then click the arrow button 5 If a second stackable Expansion units is connected to connection port 2 of the...

Page 252: ...252 Installation Manual 6 1 Methods of Stacking Expansion Units...

Page 253: ...Section 7 Troubleshooting This section provides information on the PBX and telephone troubleshooting Installation Manual 253...

Page 254: ...is no unwanted firewall in the IP network IP PTs SIP phones do not operate DSP card malfunction Replace the corresponding card Mother board malfunction Replace the mother board be sure to turn off th...

Page 255: ...n and turn the power switch back on Noise on external paging Induced noise on the wire between the PBX and the amplifier Use a shielded cable as the connection wire between the PBX and amplifier A sho...

Page 256: ...e LED of the Expansion Unit card is not green The LAN cable is not connected properly Check the LAN cable connections There was a failure in the stacking card Replace the stacking EXP M card 256 Insta...

Page 257: ...you dial an extension Connection between the PBX and an SLT that is polarity sensitive PBX CAUSE The T is connected to the R SOLUTION T R T R Extension Reverse the connections of the T R Yes Connectio...

Page 258: ...ress or default gateway address was entered Check each parameter and enter the correct value The Ethernet cable is not connected correctly Check the Ethernet cable connections The DHCP server is not a...

Page 259: ...tops operating SDRAM error ERR 1006 0000 HARDWARE ERROR Displays error and stops operating SRAM error ERR 1007 0000 HARDWARE ERROR Displays error and stops operating Sub CPU malfunction for Self Label...

Page 260: ...isplays error for 5 seconds while starting up Sound hardware control error ERR 2009 XXXX MGCP SERVER REJECTION Resets and displays error for 5 seconds while starting up Error information from the PBX...

Page 261: ...the PBX When the PBX is set to obtain IP addressing information automatically and the PBX is not able to obtain appropriate IP addressing information from an external DHCP server the PBX starts up wit...

Page 262: ...phones more than 5 minutes PBX functions cannot be used until restarting is complete The use of a UPS is recommended even a momentary power failure can result in a long delay as the PBX restarts requ...

Page 263: ...nance Console 3 7 1 2 4 5 6 Example Station Message Detail Recording SMDR 01 01 10 01 00AM MJ ALM 014 00 10000 FAN Alarm 01 01 10 01 39AM MN ALM 091 00 10000 PT connection over 1 2 3 4 5 6 Description...

Page 264: ...de of the relevant hardware WXYYZZ For details about the contents of error sub codes refer to 7 3 1 Utility Log Error Log in the PC Programming Manual 6 Error Message A description of the error 7 Log...

Page 265: ...Section 8 Networking Information This section provides information about topics such as using the PBX in a VoIP network and the TCP ports used by the PBX Installation Manual 265...

Page 266: ...elephone network the high cost of long distance communication is virtually eliminated To establish a VoIP network the virtual cards are used according the requirement of the network For details about...

Page 267: ...Parameter Description IP telephone IP Address Identifies the location of IP telephones on the network Each IP telephone must have a unique IP address Subnet Mask Address Defines which digits of an IP...

Page 268: ...satellite communications where quality of service cannot be guaranteed Examples of recommended IP networks Digital Leased Line IP VPN Virtual Private Network Frame Relay Not recommended Satellite comm...

Page 269: ...IP Telephone Note The DHCP Server feature is disabled by default To enable the feature refer to 5 4 2 Enabling the DHCP Server Feature An IP telephone and the mother board DSP card cannot request IP...

Page 270: ...AN settings for the secondary port apply to data transmitted by a PC connected to the IP telephone When sending packets the IP telephone can attach information on which VLAN the packets are to be tran...

Page 271: ...ions must be assigned only to the secondary port of the IP telephone Any VLAN settings assigned to the PC LAN card must be disabled These settings can usually be identified by 802 1Q 802 1p or VLAN in...

Page 272: ...tic IP addresses which must be programmed to each IP telephone on the network Note When the DHCP Server feature is disabled and external DHCP servers are not used static IP addressing must also be ena...

Page 273: ...he use of an SBC will avoid this problem Note An SBC is not required for Connections via a Wide Area Ethernet or LAN Connections via IP VPN An SBC is required for Connections via a public IP network R...

Page 274: ...Global IP Address Domain Local IP Address Domain Local IP Address Domain Connection via Public IP Network Public IP Network Router SBC Router 274 Installation Manual 8 1 6 Network Configuration...

Page 275: ...interface the longer the transmission delays This is because a certain amount of delay is inevitable when packets go through each network device To prevent unnecessary delays it is recommended to con...

Page 276: ...ork conditions For more information consult your network administrator Are layer 2 or higher switches used Use of repeater hubs can increase the network load and therefore may result in degradation in...

Page 277: ...der of IP packets The V IPGW4 card has the ability to set the ToS field of outgoing voice packets When the card is appropriately configured the router can give voice packets from the card higher prior...

Page 278: ...Programming Manual If the NTP server feature is enabled Case 1 An NTP server is specified in Web Maintenance Console The SIP phones use the specified IP address and contact the NTP server directly Cas...

Page 279: ...IP Networks A huge degradation in speech quality will be produced when calls are made through multiple IP networks as shown below therefore it is recommended that you avoid establishing a VoIP networ...

Page 280: ...sed In addition there may be an adverse effect on the performance of other applications e g e mail or Web applications that use the same network Therefore care must be taken when assessing bandwidth r...

Page 281: ...speech quality the V IPGW4 card provides the more bandwidth the card requires Via LAN Codec Packet Sending Interval 20 ms 30 ms 40 ms 60 ms 90 ms G 711 87 2 kbps 79 5 kbps 75 6 kbps 71 7 kbps G 729A...

Page 282: ...card supports a total of 8 ports each having 2 separate channels By disabling some of the ports you can reduce the bandwidth required for VoIP communications To limit the number of VoIP channels Set t...

Page 283: ...5 Codecs G 711 a law and law G 729A Voice Operations Echo Cancellation 48 ms Jitter Buffer 200 ms VAD Voice Activity Detection 1 PLC Packet Loss Concealment DTMF Relay Inband Outband RFC2833 Outband H...

Page 284: ...ernet access an ISP provides voice communication on the Internet for free In this way with VoIP technology based on the SIP protocol the cost of voice communication can be much cheaper than convention...

Page 285: ...address which the SIP Server recognises as the destination IP address to reply to is actually the local IP address of the PBX not the global IP address of the router Therefore if the SIP Server recei...

Page 286: ...P Server PBX with V SIPGW4 Card ISP ITS ISP ITSP ISP ITS ISP ITSP ISP ITSP ISP ITSP Router NAT enabled PC IP PT Switching Hub Note If an ISP ITSP uses a device such as SBC Session Border Controller yo...

Page 287: ...tion consult your network administrator 8 3 3 Router Requirements Port Forwarding It may be necessary to set the NAT router so that it forwards the incoming packets to the IP address of the V SIPGW4 c...

Page 288: ...e following points about the type of codec and packet sending interval in terms of the speech quality The speech quality of the codecs varies as follows G 711 High G 729A Low The shorter the packet se...

Page 289: ...ng rport RFC4028 Session Timer Codecs G 711 a law and law G 729A Voice Options Echo Cancellation 48 ms Jitter Buffer 200 ms VAD Voice Activity Detection 1 PLC Packet Loss Concealment DTMF Relay Inband...

Page 290: ...without explicit configuration Conditions PBXs in an H 323 QSIG network must be connected over a private IP network Bandwidth Requirements Refer to 8 2 3 Bandwidth Assessment Required Items V IPGW4 V...

Page 291: ...r Changeable 53 UDP DNS Server Fixed 67 UDP DHCP Server Changeable 68 UDP DHCP Client Changeable 80 TCP HTTP Server Changeable 123 UDP NTP Server Fixed 143 TCP IMAP Server Changeable 161 UDP SNMP Serv...

Page 292: ...in Telnet Server Changeable 33333 TCP CTI 3rd Party Connection Changeable 33334 TCP CTI 1st Party Connection Changeable 33478 UDP STUN Client Changeable 33702 UDP ACS MDW WSD Server Fixed 35060 UDP SI...

Page 293: ...l control command data and LCD LED data transmission 2 Used by UPS daemon 3 Used by Unified Messaging Port Numbers for Optional DSP Card Port Number Protocol Application Client Server Changeable Fixed...

Page 294: ...294 Installation Manual 8 5 Port Security...

Page 295: ...Section 9 Appendix This section provides information about PBX Region Suffix Codes and Areas System Prompt Languages Installation Manual 295...

Page 296: ...owing table select the appropriate Suffix Code and Area for your PBX to localise PBX settings to your location For KX NS300 Model Name Area Code KX NS300BX BX KX NS300SX BX KX NS300ML KX NS300XE SG 29...

Page 297: ...Configuration 5 4 System Parameters Parameters Prompt Setting Prompt Setting in the PC Programming Manual System prompt languages stored in the System Memory KX NS300 Suffix BX SX ML XE No 1 Primary...

Page 298: ...298 Installation Manual 9 2 System Prompt Languages...

Page 299: ......

Page 300: ...ystem Networks Co Ltd 2014 CC0114AH1024 For Future Reference Please print record and retain the following information for future reference The serial number of this product can be found on the label a...

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