11. Help
93
I cannot hear a dial tone.
L
The telephone line cord is connected to the
[
EXT
]
jack on the unit. Connect
to the
[
LINE
]
jack (page 20).
L
If you use a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall jack directly. If the unit operates properly,
check the splitter/coupler.
L
Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
L
The power cord or telephone line cord is not connected. Check the
connections (page 20).
L
If you connected the unit through a computer modem, connect the unit
directly to a telephone line jack.
I cannot make calls.
L
The dialing mode setting may be wrong. Change the setting (feature #120
on page 21).
The unit does not ring.
L
The ringer volume is turned OFF. Adjust it (page 24).
The other party complains
they only hear a fax tone and
cannot talk.
L
FAX ONLY mode is set (page 53). Tell the other party the number is only
used for faxes.
The
{
Redial
}
or
{
Pause
}
button does not function
properly.
L
If this button is pressed during dialing, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialed will be
redialed.
I cannot receive a fax
document on the computer.
L
Make sure the following features are set beforehand.
–
PC fax reception (feature #442 on page 69)
–
Computer setting for the PC fax reception (feature #443 on page 27)
Problem
Cause & Solution
MC6020HX-PNQX1501ZA-OI-en.book Page 93 Tuesday, April 22, 2008 3:40 PM
Summary of Contents for KX-MC6020HX KX-FAP317E
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