Panasonic KX-HNA101 User Manual Download Page 3

Page: 3 / 120

Troubleshooting
About this document

Table of Contents

Summary of Contents for KX-HNA101

Page 1: ...User s Guide Text entity en_us Model No ...

Page 2: ...nsors and door sensors 56 Sensor settings 56 Camera features overview 57 Viewing the camera list 57 Viewing live camera images 57 Recording camera images manual recording 58 Taking snapshots 59 Talking to the camera 59 Playing a lullaby indoor cameras only 59 Viewing the recording list 60 Playing back recordings 61 Erasing recordings 61 Temperature alert indoor cameras only 62 Sound alert indoor c...

Page 3: ...ion settings 96 General settings 98 Login password 99 Quick access 99 Hub firmware 99 Network features 100 Setting the hub s Wi Fi settings again 101 Storing your security service account number certain models only 102 Reducing battery consumption iPhone iPad only 102 Resetting the app s settings 102 Resetting the hub s settings 103 Copyright information 103 Open source software information 104 So...

Page 4: ... Network System is a wireless network of powerful devices that help you monitor control and manage your home Its easy to use app allows you to stay in charge even when away from home 4 Welcome to the Panasonic Home Network System ...

Page 5: ...n use your smartphone or tablet to watch live images from your cameras even when away from home You can even talk to and listen to your cameras Select an item to learn more 5 Welcome to the Panasonic Home Network System ...

Page 6: ... to trigger camera recording features call a pre programmed phone number when the alarm system is triggered sound a siren or send a notification to your smartphone or tablet Additionally backup batteries can supply power to your devices in the event of a power failure Select an item to learn more 6 Welcome to the Panasonic Home Network System ...

Page 7: ...trances you can arm and disarm the system easily on your way out or as soon as you walk in the door Additionally keychain remotes allow you to quickly arm and disarm the system with a simple press of a button with no screen locks or passwords to slow you down Select an item to learn more 1 Smart plug appearance varies by region 7 Welcome to the Panasonic Home Network System ...

Page 8: ...Damage protection You can use water leak sensors to notify your smartphone or tablet when water is detected Select an item to learn more 8 Welcome to the Panasonic Home Network System ...

Page 9: ...o suit your needs You can choose a pre configured bundle add individual devices to an existing bundle or build your own system by selecting the desired devices Maximum number of devices The maximum number of devices for each device type is listed below Note R Availability and release dates of devices and bundles may vary by region R Device appearance may vary by region 9 Welcome to the Panasonic H...

Page 10: ...Hub KX HNB600 1 Indoor Camera KX HNC200 KX HNC210 4 Outdoor Camera KX HNC600 10 Welcome to the Panasonic Home Network System ...

Page 11: ...ater Leak Sensor KX HNS103 Glass Break Sensor KX HNS104 Indoor Siren KX HNS105 Smart Plug KX HNA101 Access Keypad KX HNK101 Keychain Remote KX HNK102 Backup Battery KX HNP100 Digital Cordless Handset KX HNH100 6 11 Welcome to the Panasonic Home Network System ...

Page 12: ...00 R Joins all system devices together R Connects to your landline for making and receiving calls R Supports SD card connection for recording camera video and audio 12 Welcome to the Panasonic Home Network System ...

Page 13: ... for live monitoring and recording R Built in motion sensor visual detection sound sensor and temperature sensor can be used to trigger other actions camera recording turning on a light etc R Built in microphone and speaker for two way communication 13 Welcome to the Panasonic Home Network System ...

Page 14: ... recording R Built in motion detection features image sensor and infrared sensor can be used to trigger other actions camera recording turning on a light etc R Built in microphone and speaker for two way communication R Splash proof design for outdoor installation 14 Welcome to the Panasonic Home Network System ...

Page 15: ... Door Sensor KX HNS101 R Detects when the corresponding window or door is opened R Can be used to trigger other actions camera recording turning on a light etc 15 Welcome to the Panasonic Home Network System ...

Page 16: ... HNS102 R Uses an infrared sensor i e heat sensor to detect motion in the surrounding area R Can be used to trigger other actions camera recording turning on a light etc 16 Welcome to the Panasonic Home Network System ...

Page 17: ...Water Leak Sensor KX HNS103 R Uses a small probe that can detect water R Can be used to trigger other actions camera recording turning on a light etc 17 Welcome to the Panasonic Home Network System ...

Page 18: ...4 R Uses a microphone that can detect the unique sound frequencies that are produced when glass breaks R Can be used to trigger other actions camera recording turning on a light etc 18 Welcome to the Panasonic Home Network System ...

Page 19: ...HNS105 R Uses a loudspeaker and strobe light to alert you when the alarm system is triggered R You can enable and disable the loudspeaker and strobe light for each siren 19 Welcome to the Panasonic Home Network System ...

Page 20: ...d off using the app when a sensor is triggered or according to a schedule R Built in overcurrent and overwattage detection for added peace of mind R Power consumption is logged for your reference 20 Welcome to the Panasonic Home Network System ...

Page 21: ...ypad KX HNK101 R Allows you to quickly confirm and change the system s arm mode R Can be wall mounted inside your home near the entrances and exits for easy access 21 Welcome to the Panasonic Home Network System ...

Page 22: ...system s arm mode when you come home or are going out R Can be used to trigger a pre programmed operation such as turning on a smart plug or sounding an alert R Can be attached to a set of keys for added convenience 22 Welcome to the Panasonic Home Network System ...

Page 23: ...R Supplies power to your hub or other devices in the event of a power outage R Can be used to trigger the hub to call a pre programmed phone number in the event of a power outage 23 Welcome to the Panasonic Home Network System ...

Page 24: ...Digital Cordless Handset KX HNH100 R Makes and receives calls using your landline R Can be used to change the system s arm mode R Displays system status 24 Welcome to the Panasonic Home Network System ...

Page 25: ...ter Minimum recommended screen size 1280 720 screen content may not be displayed properly on devices with smaller screens Note R The Home Network app may not function properly depending on the system environment such as the model of your mobile device the peripherals connected to your mobile device and the apps installed on your mobile device R The following Android devices are not compatible with...

Page 26: ...f the initial setup procedure is displayed 3 When prompted press the Wi Fi SETUP button on the hub R The hub s LED indicator blinks in yellow 4 Change your mobile device s Wi Fi setting temporarily so that it connects to the hub directly R Open your mobile device s Settings app tap Wi Fi select KX HNB600_Panasonic enter 00000000 as the password and then tap Join R If more than one item named KX HN...

Page 27: ...tal until the hub s LED indicator blinks slowly in green and yellow 2 Wait for the hub s LED indicator to light in yellow 3 Repeat the initial setup procedure Initial setup for iPhone iPad Page 26 Initial setup for Android devices 1 Start the Home Network app by tapping its icon shown below R The end user license agreement is displayed the first time you start the app 2 Tap Set up the Hub 3 When p...

Page 28: ...og in to the hub while away from home Login password Page 99 and then tap OK 5 When prompted enter a name for your mobile device and then tap OK R This setting allows you to change the name assigned to your device It can help you identify your mobile device when performing certain operations such as deregistering or making intercom calls using a cordless handset 6 When prompted select whether you ...

Page 29: ...e desired sensor is enabled for the Arm Away arm mode See Alarm system settings Page 46 R Use the Home Network app to set the arm mode to Arm Away See Arming and disarming the alarm system Page 45 While away from home you can access the system and view live camera images Required devices R Mobile device smartphone or tablet with an Internet connection R Wireless router R Hub KX HNB600 R A camera I...

Page 30: ...tion Refer to the System Setup Guide included with your hub R Smart plug registration if you didn t purchase the smart plug as part of a pre configured bundle Refer to the Installation Guide included with your smart plug R Use the Home Network app to configure a smart control scenario Select Trigger when Home Wi Fi Connects as the trigger and your smart plug as the target device See Creating a sce...

Page 31: ...istration required if you want to receive power outage notifications Refer to the Installation Guide included with your backup battery R Make sure the hub is connected to your landline Refer to the System Setup Guide included with your hub R Make sure the hub can use your landline in the event of a power outage Consult your landline phone service provider for details if necessary R Use the Home Ne...

Page 32: ...example Note R The password is set during initial setup Initial setup Page 25 R You can change the password if necessary Login password Page 99 R Running the app while away from home when your mobile device is connected to a mobile network 3G 4G etc may cause your mobile device s battery to deplete faster than normal R If the app s connection to the hub is terminated when accessing while away from...

Page 33: ...your mobile device is connected to the hub while at home i e your mobile device is connected to the same wireless router as the hub Remotely Connected is displayed when your mobile device is logged in to the system while away from home i e your mobile device is not connected to the same wireless router as the hub In this case certain features and settings are unavailable Arm mode icons The icons d...

Page 34: ...from another screen Feature icons The icons displayed on the left side of the home screen provide easy access to system features Displays the camera list At least one camera must be registered to the hub in order to select this icon Displays the sensor status screen or sensor history screen Displays the smart plug status screen At least one smart plug must be registered to the hub in order to sele...

Page 35: ...ated menu button Tap Using the shortcuts menu The shortcuts menu is available in most app screens It allows you to quickly return to the app s home screen and to access this document When the shortcuts menu is available a tab or is displayed on the side of the app s screen To display the shortcuts menu simply swipe the tab toward the center of the screen To hide the shortcuts menu tap the tab Chan...

Page 36: ...ndline calls can be received but not made R Other settings and features may be temporarily unavailable Sensor features while accessing at home If a mobile device is accessing the system s sensor features There are no limitations on other mobile devices Smart plug features while accessing at home If a mobile device is accessing smart plug features R Other mobile devices cannot use smart plug featur...

Page 37: ...r mobile device s notifications features Status notifications Page 37 Displaying animations and messages in the Home Network app home screen Confirming status in the Home Network app home screen Page 39 Lighting the LED indicators on each device Device LED indicators Page 39 Notifying you by telephone when the alarm system is triggered Alert by phone call Page 47 Sounding an alert using the hub s ...

Page 38: ...rded Indoor camera sound sensor was triggered Indoor camera temperature sensor was triggered Backup battery detected a power outage or power was restored to the backup battery Smart plug overcurrent or overwattage sensor was triggered Smart plug on off error App is connected to hub 1 App is not connected to hub 1 Landline call is being received This mobile device is talking on a landline call or h...

Page 39: ...nd messages in the Home Network app home screen The icons shown below are animated in the following situations Camera audio and video are being recorded indoor camera sound sensor was triggered or indoor camera temperature sensor was triggered Standalone sensor window door sensor motion sensor etc or camera motion sensor was triggered Smart plug overcurrent or overwattage sensor was triggered or t...

Page 40: ...tial setup is starting 1 You can configure the hub so that its LED indicator does not light in most states See General settings Page 98 Camera LED indicator Off No power or LED indicator is turned off 1 Green Normal operation Registration mode Red Motion detected 2 Live images are being viewed or recorded Camera is out of range of the hub or device malfunction Orange Camera is not registered to a ...

Page 41: ...uring normal operation You can press and check the LED indicator to confirm the sensor s status Off No battery power Green Window door is closed Registration mode you pressed and held Red Window door is open Sensor is out of range of the hub or is not registered to a hub Note R After pressing and confirming the sensor s status press again to turn off the LED indicator and conserve battery power Wa...

Page 42: ...rming the sensor s status press again to turn off the LED indicator and conserve battery power Siren LED indicator Off No power or LED indicator is turned off 1 Green Normal operation Registration mode you pressed and held Red Sensor is out of range of the hub or is not registered to a hub Alarm system was triggered 1 You can configure the siren so that its LED indicator does not light in most sta...

Page 43: ...ration mode you pressed and held Orange Battery is charging 1 Red Backup battery is out of range of the hub or is not registered to a hub No battery power or device error 1 You can configure the backup battery so that its LED indicator does not light in this state See Setting device profiles device names locations and other settings Page 92 Smart plug LED indicator Off No power smart plug is off o...

Page 44: ...03 Glass break sensors KX HNS104 Built in motion sensors in outdoor cameras KX HNC600 Built in motion sensors in indoor cameras KX HNC200 KX HNC210 Note R The following sensors cannot be used to trigger alarm system features Built in sound and temperature sensors in indoor cameras KX HNC200 KX HNC210 Built in overcurrent and overwattage detection sensor in smart plugs KX HNA101 Triggering the alar...

Page 45: ... 6 If the sensor is configured to execute a smart control scenario the scenario starts R See Smart control features overview Page 49 Canceling an alert When the alarm system is triggered you can confirm the triggered event in the Home Network app home screen or by using your mobile device s notification features If the sensor alert screen is displayed tap Stop to cancel the alert If the Dismiss ic...

Page 46: ...Phone Call See Alert by phone call Page 47 Change Arm PIN See Alarm system PIN Page 49 4 Select the desired setting 5 Change the settings as desired R Each setting is explained in this section 6 Follow the on screen instructions Enabling and disabling individual sensors While configuring the settings for an arm mode tap the name of the desired sensor and then select the desired operating mode Enab...

Page 47: ...ing down To adjust the volume tap select the desired volume and then tap OK While adjusting this setting the alert will sound from the hub so that you can confirm what the alert sounds like and its volume Alert duration time and alert volume The hub sounds an alert when the alarm system is triggered This setting determines how long the alert will sound Setting the alert time Tap the current time s...

Page 48: ...eat this step and enter the desired phone number R You can also select a contact that is stored in your mobile device by tapping Add from Contacts List R These settings are shared with the power outage notification feature for backup batteries Configuring power outage notifications Page 67 9 When finished tap OK Note R Water leak sensors are always enabled If a water leak sensor detects water whil...

Page 49: ...igure smart control settings by creating scenarios Each scenario answers three questions 1 Which devices do you want to control Example entrance camera Example foyer smart plug 2 When do you want the devices to operate At a set time When a sensor is triggered When you come home 3 What do you want the devices to do Cameras record audio and video Smart plugs turn on Motion lights turn on or flash Ex...

Page 50: ...ol scenarios Page 52 Note R The following sensors cannot be used to trigger smart control scenarios Built in overcurrent and overwattage detection sensor in smart plugs KX HNA101 Creating smart control scenarios Smart control scenarios can be executed on a schedule and when a sensor is triggered You can create up to 50 smart control scenarios Important R If you are unable to perform the procedures...

Page 51: ...e to control is a smart plug you can use your mobile device s Wi Fi connection to your wireless router as a trigger by selecting Trigger when Home Wi Fi Connects For more information see Using Trigger when Home Wi Fi Connects to trigger smart control scenarios Page 52 6 If you selected a camera as the device to control Tap the field next to Recording Duration select the desired setting and then ta...

Page 52: ...camera images You can use smart control scenarios to record camera images and save them on the hub s SD card For information about SD cards and how recordings are saved see Information about SD cards Page 66 Turning smart control scenarios on and off 1 From the Home Network app home screen tap Smart Control 2 Select the device that you want to control R If the desired device is not displayed there...

Page 53: ...s between them caused by contact with water Alarm system 3 Glass break sensor KX HNS104 Uses a microphone that can detect the unique sound frequencies that are produced when glass breaks Alarm system 2 Smart control 1 Whether the sensor operates as a window sensor or door sensor depends on the sensor s Installation Type setting See Setting device profiles device names locations and other settings ...

Page 54: ...ndoor cameras only Page 66 3 For more information see Temperature alert indoor cameras only Page 66 4 For more information see What is overcurrent and overwattage Page 69 5 For more information see Configuring power outage notifications Page 67 Viewing sensor status You can view the current status of each sensor 1 From the Home Network app home screen tap Sensor 2 Select the Status tab R Each sens...

Page 55: ...the latest information tap Refresh Viewing the history for a specific sensor 1 From the Home Network app home screen tap Sensor 2 Select the Status tab 3 Select the desired sensor R Sirens are displayed on this screen but there is no information logged for sirens R To update the information displayed and view the latest information tap Refresh Viewing the history for the alert by phone call featur...

Page 56: ...sable each sensor for Arm At Home and Arm Away arm modes See Alarm system settings Page 46 Note R Water leak sensors are always enabled They cannot be disabled Changing the name and location assignment of a sensor See Setting device profiles device names locations and other settings Page 92 Changing the sensor type window door sensors only You can select whether a KX HNS101 Window Door Sensor func...

Page 57: ...ed is displayed in the camera list R If a camera s sensor features have been triggered is displayed in the camera list Camera list options While viewing the camera list you can open the options menu see Displaying the options menu Page 35 and configure various settings that are applied to all cameras registered to the system These settings are explained in General camera settings Page 63 Viewing l...

Page 58: ...uch as the camera s name and location Recording camera images To record camera images manually see Recording camera images manual recording Page 58 To record images automatically according to a schedule see Creating a scenario that uses a schedule as the trigger Page 50 To record images automatically when a sensor is triggered see Creating a scenario that uses a sensor as the trigger Page 51 Takin...

Page 59: ...bile device s Photos app R Android devices Snapshots are saved as JPEG files in your mobile device s Pictures directory The file naming convention is device name the date and time Talking to the camera You can use your mobile device s microphone and the camera s built in speaker to talk to someone where the camera is installed 1 From the Home Network app home screen tap Camera 2 Tap the camera ima...

Page 60: ...ach recording 1 From the Home Network app home screen tap Camera 2 Tap Recording List R A list of recording dates is displayed 3 Select a recording date R A list of all recordings recorded on the selected date is displayed R The icons displayed indicate details about each recording The recording was recorded when a sensor was triggered The recording was recorded according to a timer The recording ...

Page 61: ...ses the current recording Copying recordings to your mobile device From the playback screen open the options menu see Displaying the options menu Page 35 and then tap Save to Mobile Device OK Recordings are saved in your mobile device s Photos app iPhone iPad or Movies directory Android devices Erasing recordings 1 From the Home Network app home screen tap Camera 2 Tap Recording List 3 To erase re...

Page 62: ... Units switch to select whether the temperature is displayed and specified in Fahrenheit or Celsius 8 Tap the upper threshold of the acceptable temperature range select the desired temperature and then tap OK 9 Repeat the previous step for the lower threshold of the acceptable temperature range Note R You can also change these settings while viewing live camera images by opening the options menu a...

Page 63: ...nu see Displaying the options menu Page 35 4 Tap Alert Log Camera settings General camera settings The settings explained below are applied to all cameras registered to the system Each mobile device can adjust these settings as desired 1 From the Home Network app home screen tap Settings 2 Tap Device Profiles 3 Tap Camera 4 Tap Common Settings 5 Select the desired setting Mobile Device Volume Andr...

Page 64: ...mes locations and other settings Page 92 Image and infrared sensor sensitivity outdoor cameras only You can adjust the sensitivity of the camera s motion detection features 1 From the Home Network app home screen tap Settings 2 Tap Device Profiles 3 Tap Camera 4 Select the device that you want to change settings for 5 Tap Motion Sensitivity 6 Select the desired setting High The image sensor and in...

Page 65: ...es Very Low The image sensor is only slightly sensitive to changes i e a large change is required to trigger the sensor OFF The image sensor is disabled 7 Tap OK Note R You can also change these settings while viewing live camera images by opening the options menu and selecting Indoor Camera Settings Detection area You can select which areas of the camera image are monitored for motion detection T...

Page 66: ...ger than 32 GB cannot be used R The times listed here are calculated theoretically Actual recording time may vary R The file system and other information is stored on the SD card therefore the card s actual available capacity will be less than the card s noted capacity SD card formatting Before inserting an SD card in the hub format the SD card using your computer and the SD formatting tool availa...

Page 67: ...and then tap OK R This setting determines the amount of time that passes after a power outage occurs before the backup battery triggers a power outage notification 7 Tap the desired memory location 1 5 R When the system calls a phone number it calls the phone number assigned to the lowest memory location If the called party does not answer or does not press the system calls the phone number assign...

Page 68: ...g or sounding an alert Configuring the smart button You can assign a feature to the smart button 1 From the Home Network app home screen tap Settings 2 Tap Device Profiles 3 From the Keychain Remote 4 Select the device that you want to change settings for 5 Tap the field under Smart Button 6 Assign the desired feature to the smart button Smart Plug Allows you to select a smart plug that will turn ...

Page 69: ...l smart plugs on and off 1 From the Home Network app home screen tap Smart Plug 2 Select the Individual tab R The smart plug s icon indicates whether it is currently turned on or off Turned off Turned on 3 Tap the desired smart plug s icon Turning groups of smart plugs on and off If you have grouped smart plugs together by location Setting device profiles device names locations and other settings ...

Page 70: ...rt plug overcurrent and overwattage detections 1 From the Home Network app home screen tap Smart Plug 2 Open the options menu see Displaying the options menu Page 35 3 Select Alert Log R A list of previous overcurrent and overwattage detections is displayed R To update the information displayed and view the latest information tap Refresh Viewing smart plug energy consumption You can view a daily l...

Page 71: ... devices can be registered to the hub however only the first 4 can use phone features If you want to use phone features with an additional mobile device use the procedure described in There are more than 4 mobile devices registered to the hub Page 116 R Mobile call features are not available when using iPad or an Android device that does not support mobile calls Other features may not be available...

Page 72: ...want to use to make the call 5 If you made a landline call tap Disconnect to end the call Other features available during landline calls The following features are available while talking on a landline call Keypad Tap Keypad during a call if you need to enter numbers such as when navigating a call center s voice guided menu system To hide the keypad tap Cancel For pulse or rotary line users certai...

Page 73: ... devices and cordless handsets registered to the system will continue to ring R To change the ringtone heard for landline calls and intercom calls see Sound settings Page 79 R iPhone iPad If you want the app to receive calls even when it is in the background turn the App Battery Save feature off see Reducing battery consumption iPhone iPad only Page 102 When a call is received your mobile device b...

Page 74: ...ces Creating conference calls You can talk together on a landline call with a cordless handset user 1 While on a landline call open the options menu see Displaying the options menu Page 35 2 Tap Intercom 3 Select the desired cordless handset and then wait for the user to answer R You can cancel and return to the call by tapping Hold 4 After the other user answers open the options menu and tap Conf...

Page 75: ...reen tap Phone 2 Open the Call log screen 3 Tap the desired tab to view outgoing or incoming landline calls 4 iPhone iPad Tap the desired phone number or person Android devices Tap next to the desired phone number or person 5 Make the call from the Keypad screen Adding information from the call log to your contacts 1 From the Home Network app home screen tap Phone 2 Open the Call log screen 3 Tap ...

Page 76: ...ed that asks whether you want to allow the app to access your contacts If desired you can change this setting later in the privacy section your mobile device s Settings app If you change the privacy setting while on a landline call the call will be disconnected therefore we recommend changing the setting only when you are not on a call Copying contacts to the hub You can copy contacts from your mo...

Page 77: ...ntacts that you want to copy tap Next 6 Tap Send R The selected contacts are copied and the results are displayed Tap Close when finished Copying all contacts 1 From the Home Network app home screen tap Phone 2 Open the More screen 3 Tap Send contacts Send all OK Next Send Close Blocking incoming calls You can use the caller barring feature to block junk calls or calls from certain people When a l...

Page 78: ...information will be blocked First Ring setting See First ring setting certain models only Page 80 Editing or erasing blocked phone numbers or ranges of numbers 1 From the Home Network app home screen tap Settings 2 Tap Telephone Settings 3 Tap Call Block 4 To edit or erase a blocked phone number Tap Block a Single Number To edit or erase a range of phone numbers Tap Block a Range of Numbers 5 To e...

Page 79: ...ad only This setting determines whether key tones are heard when you dial phone numbers Mobile Device Volume setting Android devices only Allows you to adjust the volume of your mobile device s microphone which determines the volume of your voice that is heard by the other party when talking on a landline call and your mobile device s speaker which determines the volume of the other party that is ...

Page 80: ...landline call is received If your landline has Caller ID service and you do not want your mobile devices and cordless handsets to ring before caller information is received turn this setting off Note that you can only remove the first ring if the system rings 2 times or more by default which depends on your landline phone service 1 From the Home Network app home screen tap Settings 2 Tap Telephone...

Page 81: ...y 1 Select Tone if your landline phone service supports tone dialing select Pulse if your landline phone service supports pulse or rotary dialing Flash Time setting 2 Determines how the hub s flash recall feature functions The appropriate flash time setting varies depending on your landline phone service If the hub s flash recall feature does not function properly contact your landline phone servi...

Page 82: ...wing codes 1 From the Home Network app home screen tap Settings 2 Tap Telephone Settings 3 Tap Phone Number Settings 4 Change the settings as desired International Code setting Store the international dialing prefix that you need to dial when dialing international phone numbers manually Country Code setting Store the country code that is required when someone calls you internationally Trunk Prefix...

Page 83: ...he stored name is displayed and logged in the call log displayed on that mobile device Voicemail support Voicemail is an automatic answering service that may be offered by your landline phone service provider After you subscribe to this service your landline phone service provider s voicemail system answers calls for you when you are unavailable to answer the landline or when the landline is busy ...

Page 84: ...greeting message the hub will answer calls with a different pre recorded message that asks callers to call again later If you have recorded your own greeting message it will continue to be played for callers No new messages will be recorded Turning the answering system on and off Activating the answering system You must activate the answering system before you can use it The answering system is di...

Page 85: ...e previous screen Erase Erases the current message Disconnect Stops message playback and exits the answering system Audio Source iPhone iPad only Allows you to select a different audio output device for playback Speaker Android devices only Switches between your mobile device s speaker and earpiece If a Bluetooth compatible device is connected to your mobile device tap the audio icon speaker Bluet...

Page 86: ...d OK Remote operation features overview While away from home you can use a standard touch tone phone to access the hub and listen to answering system messages or change answering system settings This is called remote operation When using remote operation the answering system s voice guidance prompts you to press certain dial keys to perform different operations There are two methods of remote oper...

Page 87: ... may be called Answering System 3 Tap New Message Alert 4 Tap Outgoing Call 5 Turn the Remote Code Activated switch on or off to determine whether remote code entry is required or not required respectively 6 Tap OK Note R To set the remote access code see Remote Code setting Page 91 Turning the new message beep on and off This setting determines whether the hub beeps when a new message has been re...

Page 88: ...he code 3 Follow the voice guidance prompts as necessary or operate the answering system using remote commands Remote commands Page 88 4 When finished hang up Standard remote access You must set the remote access code in order to use standard remote access Remote Code setting Page 91 1 Dial your home phone number from a touch tone phone 2 After the greeting message starts enter the remote access c...

Page 89: ...ng to new messages All other models 1 Repeat message during playback 1 2 Skip message during playback 4 Play new messages 5 Play all messages 6 Play greeting message 7 Record greeting message 9 Stop playback or recording Start voice guidance 2 0 Turn answering system off 9 Turn new message alert off 3 4 Erase message during playback 5 Erase all messages 6 Reset to the pre recorded greeting message...

Page 90: ...ting allows you to change the number of times the system rings before the answering system answers a call When Toll Saver is selected If you set the Ring Count setting to Toll Saver the number of rings varies depending on whether there are new messages or not If you call your home phone from outside to listen to new messages Standard remote access Page 88 you will know if you have new messages or ...

Page 91: ... voicemail service does Contact your landline phone service provider as necessary Recording Time setting This setting determines the maximum recording time allowed for each caller Note R If you select Greeting Only the answering system does not record caller messages R If you do not record your own greeting message and Greeting Only is selected the answering system will play the pre recorded greet...

Page 92: ... sounds several short beeps Note R If you register a large number of devices to the hub you may forget which name is assigned to each device In this case see I cannot remember the names I assigned to my devices Page 114 R You can customize the name of each device and assign them to locations for easier management For details see Setting device profiles device names locations and other settings Pag...

Page 93: ...This setting determines the name assigned to the device Installation Type This setting determines whether the device functions as a window sensor or as a door sensor For details see Differences between window sensors and door sensors Page 56 Device profiles for motion sensors 1 From the Home Network app home screen tap Settings Device Profiles Motion Sensor 2 Select the device that you want to cha...

Page 94: ...te that it has detected the sound of breaking glass R If the LED indicator does not light in red confirm the following and try again Make sure your mobile device s speaker volume is set to the highest setting iPhone iPad Use your mobile device s volume controls to increase the volume Android devices Adjust the volume used for alerts This setting can be found in your mobile device s Settings app Re...

Page 95: ...4 Tap Keypad Settings 5 Change the settings as desired and then tap OK Show Arm Status This setting determines whether the touchpanel buttons light to indicate the current arm mode Talking Notification 1 This setting determines whether alarm and other events are announced by the keypad Key Tone This setting determines whether key tones are heard when you enter numbers using the touchpanel buttons ...

Page 96: ... not Important R In order to receive notifications your mobile device must be able to access the Internet If your mobile device is not connected to a Wi Fi network a mobile network connection is required 1 From the Home Network app home screen tap Settings 2 Tap Notification Settings 3 Change the settings as desired R Each setting is explained in this section System notifications Arm Alert This se...

Page 97: ... This setting determines whether a notification is displayed when a water leak sensor has detected a water leak Backup Battery notifications Power Outage Notification This setting determines whether a notification is displayed when a backup battery has detected a power outage Phone notifications Missed Call This setting determines whether a notification is displayed when there is a missed landline...

Page 98: ...s without first starting the app Hub LED setting This setting determines whether the hub LED indicator lights or is disabled Shortcut Menu setting This setting determines whether the shortcuts menu tab is displayed on the left or right side of the screen or is turned off Time Adjustment setting This setting allows you to synchronize the hub s date and time setting with the date and time setting of...

Page 99: ...t home Quick access You can use this feature to choose the screen that is displayed when you start the app or tap a notification 1 From the Home Network app home screen tap Settings 2 Tap General 3 Tap Quick Monitoring Access 4 Select the desired setting and then tap OK Auto The app s home screen is displayed If a sensor was triggered or images from a camera are being recorded the corresponding sc...

Page 100: ...n R If you select Manual Static other settings on this screen become available If these settings are not configured to match your wireless router s requirements the hub will not be able to connect to your wireless router and all app features will become unavailable 5 Configure the settings as needed and then tap OK Note R If you make a mistake while configuring the hub to use a static IP address a...

Page 101: ...w data is sent over the network Typically this setting does not need to be changed 1 From the Home Network app home screen tap Settings 2 Tap Wi Fi Settings 3 Tap MTU Settings 4 Select the desired value and then tap OK Setting the hub s Wi Fi settings again If your wireless router s SSID i e network name or password changes or if you replace your wireless router with a new one that uses a differen...

Page 102: ...one number is saved in memory location 1 it will be deleted and items previously saved in memory locations 2 5 will be moved to memory locations 1 4 Model information 1 This feature is available for the following hub model numbers KX HNB600G Reducing battery consumption iPhone iPad only The App Battery Save feature can help you conserve your mobile device s battery power When this feature is turne...

Page 103: ...C adaptor from the hub 2 While pressing the Wi Fi SETUP button on the rear of the hub and the CAMERA and OTHER DEVICE buttons on the side of the hub 3 buttons total connect the AC adaptor to the hub Do not release the buttons yet 3 Continue to hold the buttons down until the hub s LED indicator lights in yellow then release the buttons R If the hub s LED indicator blinks in green and yellow repeat...

Page 104: ... Networks Co Ltd will give to any third party who contacts us at the contact information provided below for a charge of no more than the cost of physically distributing source code a complete machine readable copy of the corresponding source code and the copyright notices covered under the GPL and the LGPL Please note that software licensed under the GPL and the LGPL is not under warranty www pana...

Page 105: ...ly 1 Make sure your wireless router any other network devices cable or DSL modem network switches etc are turned on Refer to the operating instructions included with your wireless router and any other devices for troubleshooting information if necessary 2 Make sure all cables connected between your wireless router and any other network devices are functioning and connected properly 3 Make sure tha...

Page 106: ...ed Error code E1 02 R Your mobile device s Wi Fi feature is turned off Turn it on R Your mobile device cannot connect to your wireless router Make sure your wireless router is turned on and functioning Not connected is displayed Error code E1 04 R Your mobile device cannot connect to the hub Make sure the hub and your wireless router are turned on and functioning R You replaced your wireless route...

Page 107: ...s router s port forwarding feature to forward ports 62000 63000 to the hub Refer to the operating instructions included with your wireless router for details 3 Configure the hub s port forwarding feature Port Forwarding settings Page 101 Waiting for configuration data is displayed Error code S1 03 R Your mobile device and the hub are connected to different wireless routers Make sure your mobile de...

Page 108: ...s 6 Within 2 minutes activate your wireless router s WPS mode e g press and hold its WPS button etc 7 Wait for the hub s LED indicator to light in green R Initial setup is now complete 8 Register your mobile device to the hub Registering other mobile devices to the hub Page 28 Refer to the following after checking the general troubleshooting information described in General information Page 105 De...

Page 109: ...network traffic to decrease I cannot access the system R You replaced your wireless router with a new router or changed your wireless router s SSID i e network name or password See Setting the hub s Wi Fi settings again Page 101 R Your wireless router is using the 5 GHz band for wireless communication See I cannot perform initial setup Page 107 R Your wireless router at home is connected to anothe...

Page 110: ...the arm mode If another user changes the arm mode the arm mode icons displayed at the top of the home screen of your mobile device will not change immediately The icons will be updated and display the current arm mode the next time the app refreshes the home screen such as when you start the app or return to the home screen from another screen Status notifications are not received R The system s s...

Page 111: ... the same device Edit the scenario so that it does not conflict with another scenario Camera recording does not start immediately after the sensor is triggered R When using a smart control scenario to record camera images there may be a short delay after the sensor is triggered before recording starts This is not a malfunction Camera recordings are shorter than they should be R If you configure a ...

Page 112: ...wing after checking the general troubleshooting information described in General information Page 105 Device is in use is displayed R Another user i e mobile device is already accessing the hub the same screen or the same feature Wait for the other user to finish and then try again The hub s SD card is full is displayed R The SD card is full Erase unnecessary images from the SD card If you saved o...

Page 113: ... Page 63 I have to wait a long time before camera images are displayed while away from home R There is too much traffic on your home network or on the mobile device s network Wait for network traffic to decrease Camera recording does not start immediately after the sensor is triggered R See Camera recording does not start immediately after the sensor is triggered Page 111 The camera s sensor is tr...

Page 114: ...ut of Range message will be cleared when you operate the sensors I cannot remember the names I assigned to my devices R If you register a large number of devices to the hub you may forget which name is assigned to each device Window door sensors Close all the windows and doors that have sensors attached to them Open one window or door You can find the name of the corresponding window door sensor b...

Page 115: ...ther user to finish and then try again Failed is displayed R The smart plug is out of range of the hub Move the smart plug closer to the hub and try again R An error occurred while accessing the smart plug Check all connections and try again System is busy Please try again later R Another event such as a sensor detection or a landline call being received interrupted the current operation Wait and ...

Page 116: ...he following procedure 1 Deregister the mobile device that you want to use phone feature with Deregistering devices Page 92 2 Deregister one or more of the previously registered mobile devices R There should be 3 or fewer mobile devices registered to the hub when you proceed to the next step You can confirm the number of mobile devices registered on the deregistration screen 3 Register your mobile...

Page 117: ...iPad are registered trademarks of Apple Inc R Android and Google Play are trademarks of Google Inc R microSDHC is a trademark of SD 3C LLC R Wi Fi is a registered trademark of the Wi Fi Alliance R All other trademarks identified herein are the property of their respective owners Other information R The suffix is omitted from most model numbers listed in this document It is included only when relev...

Page 118: ...118 Notes ...

Page 119: ...119 Notes ...

Page 120: ...PNQP1107MA eng CC1014WK12016 ...

Search results

Summary of Contents for KX-HNA101

Reviews:

Related manuals for KX-HNA101

Brands by name

Popular brands

Panasonic KX-HNA101, User Manual

Search results

Summary of Contents for KX-HNA101

Reviews:

Related manuals for KX-HNA101

Brands by name

Popular brands