Panasonic KX-HDV230NE Page 71 Operating Instructions Manual Download | Manualshive

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Troubleshooting

Common Issues and Solutions
General Use

Issue

Possible Cause

Solution

The display is blank.

The unit is not receiving power.

The unit is not designed to function
when there is a power failure. Make
sure that the device supplying PoE
is receiving power and that the
Ethernet cable is properly
connected. If an AC adaptor is
connected, confirm that the AC
adaptor is connected and receiving
power.

The display is not
shown well.

The display’s contrast is too low.

Adjust the display’s contrast.

The unit is not
performing properly.

Cables or cords are not
connected properly.

Check all connections.

Your connection settings are
incorrect.

R

Consult your administrator to
confirm that your settings are
correct.

R

If the problem persists, consult
your dealer.

An error has occurred.

Restart the unit.

I cannot hear a dial
tone.

—

Confirm that the LAN cable is
properly connected.

I cannot cancel the
phonebook lock.

The password you entered was
incorrect.

Enter the correct password.

I forgot my password.

—

Consult your administrator or dealer.

The date and time are
not correct.

—

Adjust the date and time of the unit.

The Message/Ringer
lamp is lit.

You received a voice message
while you were on the phone or
away from your desk.

Check the voice message.

The KX-HDV20 will
not turn on.

The KX-HDV230 is receiving
power via Power-over-Ethernet
(PoE).

Connect the KX-HDV230 to an AC
power outlet using the optional AC
adaptor.

Making and Receiving Calls

Issue

Possible Cause

Solution

I cannot make calls.

The phone number was entered
incorrectly.

R

Confirm that you have entered
the phone number of the other
party correctly.

R

Consult your administrator or
dealer.

71

Appendix

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Summary of Contents for KX-HDV230NE

Page 1: ...anual the suffix of each model number is omitted unless necessary R The illustrations such as some keys may differ from the appearance of the actual product R Certain products and features described in this document may not be available in your country or area Contact your phone system dealer service provider R The contents and design of the software are subject to change without notice Document V...

Page 2: ...ation are provided on the Panasonic Web site at http www panasonic net pcc support sipphone For Future Reference Record the information in the space below for future reference Note R The serial number and MAC address of this product may be found on the label affixed to the bottom of the unit You should note the serial number and MAC address of this unit in the space provided and retain this manual...

Page 3: ...ers 24 Basic Operation 25 Making Calls Making Calls 26 Basic Calling 26 Easy Dialing 26 Making a Multicast Voice Paging call 28 Receiving Calls Receiving Calls 29 Answering Calls 29 Hands free Mode 30 Training Mode 30 During a Conversation During a Conversation 31 Before Leaving Your Desk Call Forwarding Do Not Disturb 34 Listening to Voice Mail Messages 34 Using the Phonebook Using the Phonebook ...

Page 4: ...ts in accordance with your national legislation and the Directives 2002 96 EC and 2006 66 EC By disposing of these products and batteries correctly you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling For more information about collection and recycling of old products an...

Page 5: ...s in the United Kingdom R This unit is designed to be installed under controlled conditions of ambient temperature and a relative humidity R Avoid installing the unit in damp or humid environments such as bathrooms or swimming pools R 999 and 112 can be dialed on the product after accessing the outside line for the purpose of making outgoing calls to the BT emergency 999 and 112 services The metho...

Page 6: ...The Use of IP Networks through the PSTN R Internet Protocol IP by its nature introduces delay into speech signals as each data packet is formulated and addressed Telecom Access Standards recommends that suppliers designers and installers using this technology for calls to or from the PSTN refer to ITU E Model requirements in the design of their networks The overall aim is to minimize delay distort...

Page 7: ...ng R Wipe the product with a soft cloth R Do not clean the product with abrasive powder or with chemical agents such as benzine or thinner R Do not use liquid cleaners or aerosol cleaners R Clean the terminal of the charger periodically Placement R Do not place heavy objects on top of the product R Care should be taken so that objects do not fall onto and liquids are not spilled into the product R...

Page 8: ...is unit complies with the IEEE 802 3af Power over Ethernet PoE standard If PoE is available on your network this unit can receive the necessary power from the network through the Ethernet cable In this case no AC adaptor is needed However if PoE is not available or if you will use a KX HDV20 20 Key Expansion Module you will need to connect an AC adaptor to the unit 2 To order an optional AC adapto...

Page 9: ...nt adaptor for KX HDV20 1 Screws for wall mounting 3 1 Screw for attaching the KX HDV20 to the unit 1 1 The two large screws are for mounting the unit on the wall The small screw is for attaching the wall mounting adaptor to the unit 9 Before Operating the Telephones ...

Page 10: ...Location of Controls KX HDV230NE N U KL P O M J QRS BC F A E G D H I T 10 Before Operating the Telephones ...

Page 11: ...KX HDV230X KX HDV230SX N U KL P O M J QRS BC F A E G D H I T 11 Before Operating the Telephones ...

Page 12: ...KX HDV230RU N U KL P O M J QRS BC F A E G D H I T 12 Before Operating the Telephones ...

Page 13: ...EFT F a Used to display the Incoming call log 1 RIGHT E a Used to open the phonebook 1 1 When the BroadCloud Presence feature is enabled the phone will operate as follows Contact your administrator for further information LEFT Used to display Presence RIGHT Used to display Favorites CANCEL Used to cancel the selected item Ringer Message Waiting Missed Call Indicator The lamp flashes when you are r...

Page 14: ...icrophone Used for hands free conversation SP PHONE Used for performing hands free operations TRANSFER Used to transfer a call to another party CONF Used to establish a multiple party conversation Page Key Used to switch the page of program keys displayed on the self labeling LCD There are two pages of 12 program keys Self labeling LCD For details about the self labeling LCD see Sub Display Self l...

Page 15: ... Date and Time Display Missed Call New Message or Name Number Display Soft Keys For more information see Soft Keys Page 18 Note R In standby mode the line name is displayed In all other modes if only one line is configured on the telephone the line name is not displayed R Example images of the display in this manual are samples only and the actual screen on your phone may vary in color and or appe...

Page 16: ...p to 40 keys 20 keys 2 pages can be registered Pictographs Pictograph Meaning Pictograph Meaning Number No function is assigned Phonebook One Touch Dial Call History Line Simultaneous Ring Line Status Wrap Up BLF Directed Call Pickup ACD Login Logout Call Forward Hospitality Transfer Conference Blind Transfer Park Park Retrieve Function Label Name Page Information Indication Meaning Displaying pag...

Page 17: ...Indication Meaning Displaying page 2 Note R Images of the display in this manual are samples only The actual screen on your phone may vary in color and or appearance 17 Before Operating the Telephones ...

Page 18: ... default not registered unlocks the phonebook If no password has been set you cannot lock the phonebook For details about setting the password see Setting the Password Page 23 Answer Answers a call Establishes a multiple party conversation Conference Line Opens the line selection screen Soft Key B Middle key Icon Meaning Menu Opens the main menu OK Confirms the entry Call Makes a call Turns the ri...

Page 19: ... entry mode HOT0 HOT9 1 Dials the number assigned to the Hot Key Page 1 2 Used to make a Multicast Voice Paging call Park 1 2 Used to retrieve a parked call Call Parking CallLog Opens the call log Recall 1 Disconnects the current call and allows you to make another call without hanging up Pause 1 2 Inserts a dialing pause 1 This soft key can be configured to appear as Soft Key A B or C 2 This soft...

Page 20: ...C Standby Talking a OK 7 D C Function Key a OK 8 D C Select the desired item a OK Assigning Hot Key Dial keys In standby mode 1 Menu 2 D C Basic Settings a OK 3 D C Key Option a OK 4 D C Soft Key Edit a OK 5 D C Select a desired soft key a OK 6 D C Standby Talking a OK 7 D C Hot Key Dial a OK 8 D C Select the desired item a OK 20 Before Operating the Telephones ...

Page 21: ... Log Page 22 Outgoing Log Used to display the outgoing call log See Incoming Outgoing Call Log Page 22 Phonebook Used to access the local or remote phonebook See Using the Phonebook Page 35 ECO Mode Sets the ECO mode feature See ECO Mode Page 41 Line Status Used to display the status of each line on the main LCD See Checking the Line Status Page 42 Basic Settings Used to access the basic settings ...

Page 22: ... adjust the ringer volume or turn the ringer off Note R If you attach a headset while receiving an incoming call ringing will be heard from the speaker To adjust the ringer volume 1 k j volume key Adjust the ringer volume 2 Back Exit 1 The adjusted volume level will also be used for subsequent calls To turn the ringer off 1 Incoming Outgoing Call Log Displaying the Incoming Call Log In standby mod...

Page 23: ...ect Delete All instead to delete all items Setting the Password The telephone password is not set by default You must register a password 4 digits before use You cannot use the following features without setting a password R Phonebook lock See Locking the Local Phonebook Page 40 Note R To avoid unauthorized access to this product Set a password that is random and cannot be easily guessed Change th...

Page 24: ...Right Soft Key Model No Character Mode Transition KX HDV230NE KX HDV230X KX HDV230SX Latin Numeric Greek Extended 1 Extended 2 KX HDV230RU Cyrillic Numeric Latin Extended 1 Extended 2 Example To enter Anne in Latin Mode 2 a E a a 6 a 6 a E a 6 a 6 a E a 3 a 3 R To switch between uppercase and lowercase press R To enter a character located on the same dialing key as the previous character move the ...

Page 25: ...NE while the corded handset is on its cradle This enables hands free mode R Press HEADSET when using a headset R Press the corresponding function key to select a line 1 1 When a function key is assigned as a Line key this feature is available Going on hook In this manual when you see the phrase on hook you can do any of the following R Replace the corded handset on its cradle R Press SP PHONE CANC...

Page 26: ...ed only when configured on the telephone Contact your administrator for further information Basic Calling Calling by Dialing 1 In standby mode go off hook 2 Dial the outside party s number 3 Call 4 Go on hook to end the call Note R You can use a specific line by pressing a function key assigned to a line see Changing the Function Keys Program Keys and DSS Keys Page 45 or by using the Line Status s...

Page 27: ...Phonebook Page 44 Using the Hot Line If your administrator has configured this function you can make a call to a registered phone number automatically Contact your administrator for further information In standby mode 1 Go off hook Using the Incoming Outgoing Call Log Using the Incoming Call Log In standby mode 1 F 2 D C Incoming Log a OK 3 D C Select an incoming call log 4 Go off hook Note R If M...

Page 28: ...aracter s of the desired name a OK 4 D C Select the desired item a OK 2 5 Press D or C to select the desired phone number 6 Go off hook 1 If only Remote Phonebook is permitted this step is skipped 2 If you push and hold D C the next previous items will be displayed automatically Note R If the Remote Phonebook is not permitted this feature cannot be used Contact your administrator for further infor...

Page 29: ...mation stored in the phonebook for the same number the information stored in the phonebook will be displayed Answering Calls To answer an incoming call 1 Go off hook 1 1 When the handset is already off hook press and release the hook switch Note R When a call is received while another call is on hold pressing and releasing the hook switch will answer the call To answer an incoming call on a specif...

Page 30: ...u are talking in hands free mode and a headset is attached to the unit press HEADSET to continue the conversation using the headset Training Mode In training mode you can hear the other party in a conversation from both a headset and the handset This mode is useful for training an operator While the operator talks to the other party on the headset a trainer also can listen to the other party on th...

Page 31: ... put a call on hold by holding the call at your extension Holding To hold the current call 1 HOLD Note R When a function key is assigned as a Line key if you press a Line key other than the one for the current call the call is put on hold or is disconnected depending on the Automatic Call Hold settings For details contact your phone system dealer service provider To retrieve a call on hold at your...

Page 32: ...plitting When talking to one party while the other party is on hold you can swap the calls back and forth alternately To alternate between the parties leaving one party on hold temporarily 1 Press HOLD during a conversation 2 Dial the other party s extension number 3 After talking to the other party press Line 4 D C Select the original party a OK 5 Talk to the party Three party Conference During a...

Page 33: ...second call arrives you will hear a call waiting tone You can answer the second call by disconnecting or holding the current call This is an optional telephone company service You can receive a call waiting tone and the caller s information For details contact your phone system dealer service provider To disconnect the current call and then talk to the new party 1 Go on hook 2 Go off hook To hold ...

Page 34: ...s are forwarded only when your extension is in use R Fwd NA Enable Forward No answer An incoming call is forwarded if you do not answer the call within a certain amount of time 5 If a Forward setting is selected enter a new forward destination number or confirm and modify a previously set forward destination number a OK Note R When Call Forwarding and or Do Not Disturb is enabled and or appears on...

Page 35: ...ou can use it For details contact your phone system dealer service provider Local Phonebook Remote Phonebook Storing new items ü Editing stored items ü Deleting store items ü Searching the phonebook by name ü ü Searching the phonebook by category ü Phone numbers for each item Up to 5 Up to 5 1 Private Ring ü Locking the phonebook ü 1 This number depends on the service being used 35 Using the Phone...

Page 36: ...wnload it via the network In a name that exceeds 24 characters the exceeding characters will be deleted Phone numbers that exceed 32 digits are invalid Private Ring You can organize entries in the Phonebook into one of 9 Private Ring Categories It is possible to set a different ringer pattern 1 for each category When the displayed Caller ID 2 matches a phone number or name stored in the Phonebook ...

Page 37: ... 11 Save Note R Steps 7 and 8 can be omitted if you do not want to assign a category R Steps 9 and 10 can be omitted if you do not want to assign a default number The first number entered for an entry will automatically be assigned as the default number R The valid digits are 0 through 9 G B J P R If an item with the same name and number exists the new information added will be merged with the exi...

Page 38: ... telephone number a Menu 5 D C Edit a OK 6 Edit the data as necessary a OK 7 Repeat step 4 to 6 and edit the items you want to change 8 Save 1 Depending on your service provider there are cases where this menu does not appear In this case step 2 is skipped Note R To change a character or digit press F or E to highlight it press Clear to delete it and then enter the new character or digit R To clea...

Page 39: ...teps below Searching by Name You can also search for an item in the phonebook by entering a name In standby mode 1 2 D C Phonebook 1 a OK 3 Enter the name or the first character s of the desired name a OK 4 D C Select the desired item a ENTER 2 5 D C Select the desired phone number 6 To make a call go off hook 1 If only Local Phonebook is permitted this step is skipped 2 If you push and hold D C t...

Page 40: ... Я 0 Space R Pressing a key repeatedly will cycle through the characters associated with that key For example to enter the letter C in Latin Mode press 2 3 times R The illustrations of the keys in the table may differ in appearance from the actual keys on the telephone Example To enter ANNE in Latin Mode 2 a 6 a 6 a E a 6 a 6 a 3 a 3 Note R Availability depends on your phone system Contact your ad...

Page 41: ...desired name a OK 4 D C Select the desired item a OK 2 5 D C Select the desired phone number 6 To make a call go off hook 1 If only Remote Phonebook is permitted this step is skipped 2 If you push and hold D C the next previous items will be displayed automatically ECO Mode Enabling this mode reduces the amount of electricity consumed by the unit Note R When ECO mode is enabled the Link Speed sett...

Page 42: ... R When a function key is assigned as a Line Status key you can press that function key to display the line status screen Line status indication Status Display Meaning Free 1 The line is idle Action seize the line for dialing In Use The line is on a call Action none Line On Hold 2 The line is on hold Action retrieve the call on hold Incoming Call 2 The line is receiving a call Action answer the ca...

Page 43: ...alls 2 When the line is in this state call information is also displayed 3 If the shared line is set x index number is also displayed We recommend setting this with your administrator Contact your administrator for further information 43 Using the Phonebook ...

Page 44: ...to be used as a Hot Key 1 In standby mode press and hold a dial key 0 9 for more than 1 second 2 Menu 3 D C Copy from P book a OK 4 Enter the desired name a OK 5 D C Select a number a OK 6 Save a OK Note R For details about searching for an item in the phonebook see Searching for an Item in the Local Phonebook Page 39 Editing Hot Keys 1 In standby mode press and hold a dial key 0 9 for more than 1...

Page 45: ...y Time in Key Option Page 62 Changing the Function Keys Program Keys and DSS Keys Each of the function keys can be assigned one of the following functions Note R In addition to the Line function other functions can be assigned to individual lines However only lines that have been set up in advance can be selected R One Touch Dial Used to dial a previously set phone number with one touch R BLF Busy...

Page 46: ...e status of the key Status Meaning Color Light pattern Login key Wrapup key Red Off Logged In Available On Logged Out Unavailable Slow Flashing Wrap Up R Line Status Used to confirm the status of each line This allows the function key to work as a Line key such as seizing a line in order to make or receive a call R Call Forward Used to forward incoming calls to the extension assigned to the key R ...

Page 47: ...gram Key a OK 5 D C Select the key to change a OK 6 D C Select the new item to assign a OK Note R You can also assign a function by pressing the desired function key for 3 or more seconds Block anonymous calls This feature allows the unit to reject calls when the unit receives a call without phone number The default setting is Off IMPORTANT R We recommend setting with your administrator Contact yo...

Page 48: ...desired phone number a Menu 6 D C Edit a OK 7 Enter the phone number a OK Deleting the phone numbers to reject 1 Menu 2 D C Basic Settings a OK 3 D C Call Settings a OK 4 D C Block Caller ID a OK 5 D C Select a desired phone number a Menu 6 D C Delete Number 1 a OK 7 D C Yes a OK 1 To delete all items select Delete All No instead of Delete Number Making an anonymous call Before making a call speci...

Page 49: ...all Settings Block Anonymous Anonymous Call Block Caller ID Page 64 Anywhere 1 Remote Office 1 SimultaneousRing 1 System Lock Other Option Change Password Embedded Web Page 64 1 This item is displayed only when the feature is enabled Contact your administrator for further information Changing the System Settings IMPORTANT R The feature depends on your phone system Contact your administrator for fu...

Page 50: ...that are programmable through the Web user interface Contact your administrator for further information R Language Settings IP Phone Web R User Password for access to Web user interface R Default Line for Outgoing R Call Rejection Phone Numbers R Call Features Enable Anonymous Call Enable Block Anonymous Call Enable Do Not Disturb Enable Call Forwarding Always Forwarding Number Always Enable Call ...

Page 51: ...ower plug into the AC outlet Failure to do so may cause electric shock and or excessive heat resulting in a fire R Regularly remove any dust etc from the AC adaptor power plug by pulling it from the power outlet then wiping with a dry cloth Accumulated dust may cause an insulation defect from moisture etc resulting in a fire Attaching the Stand Attach the stand to the desk phone 1 Insert the stand...

Page 52: ...tand Position Push the PUSH marks in the direction indicated with both hands and tilt and slide the stand until it becomes fixed in the desired position R Lowering the stand PUSH PUSH R Raising the stand PUSH PUSH 52 Installation and Setup ...

Page 53: ...om both the KX HDV230 and KX HDV20 See Removing the Stand Page 53 2 Insert the tabs of the KX HDV20 into the designated openings in the base and then slide the KX HDV20 in the direction of the arrow 3 Fasten the KX HDV20 to the unit with the included screw 4 Attach the stand to both the KX HDV230 and the KX HDV20 See Attaching the Stand Page 51 Or if the unit will be mounted on a wall perform wall...

Page 54: ...thernet cable the Handset Cord and the AC adaptor Option to the unit 2 3 5 4 1 1 Connection cable Connect the connection cable as shown in the illustration 2 PoE HUB 3 Optional AC adaptor 4 Optional EHS headset For up to date information about EHS headsets that have been tested with this unit refer to the following web site http www panasonic net pcc support sipphone 54 Installation and Setup ...

Page 55: ...ing that may tear or crack when bent To prevent damage to the cables use cables that do not protrude from the bottom of the base Connect the cables as shown in the following illustration 1 1 60 mm 2 3 8 in or less R Use a straight CAT 5e or higher Ethernet cable not included that is 6 5 mm 1 4 in in diameter or less When connecting to a switching hub R If PoE is available an AC adaptor is not need...

Page 56: ...of the arrow until it clicks KX HDV230 With optional KX HDV20 For 2nd to 5th KX HDV20 Remove the screw from the DSS cover of the KX HDV20 and then slide the cover up to remove it 2 Fasten the wall mounting adaptor to the base with the included small screw Recommended torque 0 4 N m 4 08 kgf cm 3 54 lbf in to 0 6 N m 6 12 kgf cm 5 31 lbf in 3 Connect the AC adaptor handset cord Ethernet cables and ...

Page 57: ...KX HDV20 5 6 8 4 1 7 2 4 2 2 8 9 3 A If you will mount additional KX HDV20 units connect the connection cable for the next unit to the unit you are attaching For 2nd to 5th KX HDV20 7 7 3 3 10 10 2 2 1 Ethernet cables 57 Installation and Setup ...

Page 58: ... the Handset To Hook the Handset During a Conversation 1 Hook the handset over the top edge of the unit To Lock the Handset Hook when the Unit is Wall Mounted 1 Remove the handset hook from the slot 2 Turn it up side down 3 Slide the handset hook back into the slot until it locks 4 Handset is safely hooked when it is in the cradle Updating the software Your phone system dealer may offer new featur...

Page 59: ... 6 7 P Q R S 7 7 Π Ρ Σ 7 p q r s 7 π ρ σ 7 8 T U V 8 8 Τ Υ Φ 8 t u v 8 τ υ φ 8 9 W X Y Z 9 9 w x y z 9 0 Space 0 0 Space 0 R Press before or after entering a character to change between uppercase and lowercase R Pressing a key repeatedly will cycle through the characters associated with that key For example to enter the letter C in Latin Mode press 2 3 times R Characters that are entered using the...

Page 60: ...1 а б в Space G 1 2 Г Д Е Ё 2 2 A B C 2 г д е ё 2 a b c 2 3 Ж З И Й 3 3 D E F 3 ж з и й 3 d e f 3 4 К Л M 4 4 G H I 4 к л м 4 g h i 4 5 H О П 5 5 J K L 5 J K L 5 н о п 5 j k l 5 j k l 5 6 Р С Т 6 6 M N O 6 р с т 6 m n o 6 7 У Ф Х 7 7 P Q R S 7 у ф х 7 p q r s 7 8 Ц Ч Ш 8 8 T U V 8 ц ч ш 8 t u v 8 9 Щ Ъ Ы Ь Space 9 9 W X Y Z 9 щ ъ ы ь Space 9 w x y z 9 0 Э Ю Я Space 0 0 Space 0 э ю я Space 0 Ґ Є І ...

Page 61: ...r Volume Adjusts the ringer volume Level 1 8 Off Level 5 Ringer Type R Line 1 6 R Private Ring Category 1 9 Ringer Pattern Selects the ringtone for each type of call 1 Ringtone 1 32 Ringtone 1 2 1 The preset melodies in this product are used with permission of 2010 Copyrights Vision Inc 2 The default ringtone for each line corresponds to the line number For example the default for line 3 is ringto...

Page 62: ...e following situations R Standby R Talking Default Function Key Fwd DND 2 Flash Recall 3 Incoming Log Outgoing Log Phonebook Call Park 1 3 Pause 1 Paging 1 2 Hot Key Dial 2 Not stored Soft Key Name R Softkey A R Softkey B R Softkey C Edits the names of the soft keys in the following situations R Standby R Talking Max 5 characters Not stored Hot Key Time Selects the number of seconds before a call ...

Page 63: ...ht from Level 1 6 Auto On Off Auto LCD Contrast R Main LCD R Sub LCD R DSS LCD Adjusts the contrast of the backlight of the LCD Level 1 6 Level 3 Standby Display Selects what is shown on the display while in standby mode Phone Number Phone No Name Off Phone Number Category Name Edits the names of the categories Max 13 characters x Category 1 9 Not stored Date Format Selects the format for the date...

Page 64: ...ck Selects whether to lock the Call Settings menu On 4 Off Off 1 If the Xsi s service is available you can select this item Contact your administrator for further information 2 Displayed only when editing 3 In a phone number that exceeds 32 digits the exceeding digits will not be displayed 4 Password is required 4 digits Other Option Sub Item Description Setting Default Change Password 1 2 Changes...

Page 65: ... 3 If a password has not already been set you can skip the first step 4 For details about setting the password see Setting the Password Page 23 65 Appendix ...

Page 66: ...ress Displays the MAC address of the telephone LLDP Displays the LLDP status On Off VLAN Displays the VLAN ID and priority 1 If this item is not set 0 0 0 0 is displayed If the telephone is not connected to the network is displayed 2 If this item is not set 0 0 is displayed If the telephone is not connected to the network is displayed Network Settings Sub Item Description Setting Default IP Mode S...

Page 67: ...Enable VLAN Yes No IP Phone VLAN ID Priority PC VLAN ID Priority Enable VLAN No IP Phone VLAN ID 2 Priority 7 PC VLAN ID 1 Priority 0 Link Speed Specifies the Ethernet PHY mode settings IP Phone Auto 100M Full 100M Half 10M Full 10M Half PC Auto 100M Full 100M Half 10M Full 10M Half Auto System Settings Sub Item Description Setting Default Set Time Date 1 Specifies the time and date of the telepho...

Page 68: ...C service IM P ID 2 Password 2 Not stored Restart 5 Restart the unit DSS Restart 5 Restart any connected DSS units 1 Availability depends on your phone system Contact your administrator for further information 2 Max 128 characters 3 This item is displayed only during initial setup 4 This item is displayed only when the feature is enabled Contact your administrator for further information 5 The uni...

Page 69: ...Auto 100MB FULL 100MB HALF 10MB FULL 10MB HALF Auto MDI MDIX Wideband Codec G 722 Narrowband Codec G 711a law G 711µ law G 729a Multiple Line 6 LCD Display Monochrome graphical LCD Size 132 64 pixels 4 lines main LCD 160 384 pixels 12 lines self labeling LCD LCD Backlight 6 levels Always On Automatic Always Off VoIP Connection Method SIP Speaker 1 Microphone 1 Headset Jack 1 RJ9 EHS Jack 1 ø3 5 mm...

Page 70: ... LCD Backlight 6 levels Always On Automatic Always Off Dimensions Width Depth Height stand attached High position 110 mm 176 mm 178 mm 4 3 in 6 9 in 7 0 in Middle position 110 mm 176 mm 154 mm 4 3 in 6 9 in 6 1 in Low position 110 mm 175 mm 121 mm 4 3 in 6 9 in 4 8 in Weight with stand 430 g 0 95 lb 1 The KX HDV20 can be used only when the KX HDV230 is receiving power from the optional AC adaptor ...

Page 71: ...blem persists consult your dealer An error has occurred Restart the unit I cannot hear a dial tone Confirm that the LAN cable is properly connected I cannot cancel the phonebook lock The password you entered was incorrect Enter the correct password I forgot my password Consult your administrator or dealer The date and time are not correct Adjust the date and time of the unit The Message Ringer lam...

Page 72: ...Press MUTE AUTO ANS to turn off the mute feature If you are using the speakerphone objects may be obstructing the microphone Do not obstruct the unit s microphone during calls Keep your hands as well as common objects such as folders cups and coffee pots away from the unit during calls Sound cuts out I can hear myself through the speaker You are too far away from the microphone Try speaking closer...

Page 73: ...und may cut out occasionally during calls For best performance the other party should use a full duplex speakerphone Phonebook List Issue Possible Cause Solution I cannot add or edit entries to the phonebook list The phonebook list is full Delete any unnecessary entries The maximum number of entries in the phonebook list is 500 73 Appendix ...

Page 74: ...stem administrator or dealer Memory Full The Phonebook is full and cannot store the new item Remove unnecessary data in the Phonebook and try again No Entries When trying to view the Phonebook No items have been stored See Storing an Item in the Local Phonebook Page 36 When trying to view the Incoming or Outgoing Call Log No logs have been stored Need Repair Device fault Contact your phone system ...

Page 75: ...h 1 attached KX HDV20 1 Drive the screws into the wall as indicated 2 Hook the unit onto the screw heads Note Make sure to set the print size to correspond with the size of this page If the dimensions of the paper output still deviate slightly from the measurements indicated here use the measurements indicated here 179 3 mm 7 1 16 in For KX HDV230 For KX HDV20 ...

Page 76: ...ts 1 Drive the screws into the wall as indicated 2 Hook the unit onto the screw heads Note Make sure to set the print size to correspond with the size of this page If the dimensions of the paper output still deviate slightly from the measurements indicated here use the measurements indicated here 111 mm 4 in Previously mounted KX HDV20 for reference For KX HDV20 to mount ...

Page 77: ...77 Notes ...

Page 78: ...78 Notes ...

Page 79: ...79 Notes ...

Page 80: ...phone Copyright This material is copyrighted by Panasonic System Networks Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic System Networks Co Ltd Panasonic System Networks Co Ltd 2015 PNQX7484ZA DD0715YY0 ...

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