Blackberry Z10 User Manual Download

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BlackBerry Z10 Smartphone

Version: 10.0.0

User Guide

Summary of Contents for Z10

Page 1: ...BlackBerry Z10 Smartphone Version 10 0 0 User Guide ...

Page 2: ...Published 2013 03 22 SWD 20130322143003202 ...

Page 3: ...erry Link 18 After you switch devices 19 Restoring your BBM contacts and groups 19 Transfer passwords from the BlackBerry 7 Password Keeper app 19 Add an email or social networking account 19 Tips after switching devices 20 Troubleshooting Device Switch 20 What makes my BlackBerry 10 device different from other BlackBerry devices 22 What is BlackBerry Link 25 Navigation 26 Keep moving 26 Home scre...

Page 4: ... on flight mode 43 Connect to a Wi Fi network 44 Turn on Bluetooth technology 45 Pair and connect with a Bluetooth enabled device 46 What is NFC 46 Turn on NFC 47 Send a file using NFC 47 Stay connected with BlackBerry Hub 48 About the BlackBerry Hub 48 Add an email or social networking account 49 I can t add an email account 49 Email icons 49 Text message icons 50 Peek at BlackBerry Hub from anyw...

Page 5: ...c and videos 65 Change your payment options 65 Rate and review an app or a game that you have downloaded 65 Download an update to an app or a game 66 Deleting apps 66 Keep current with Calendar 68 About the Calendar app 68 Add an email or social networking account 68 View your events 68 Find emails and files associated with an event 69 Check who you re meeting with 69 Create an event 69 Change or ...

Page 6: ...Legal notice 73 ...

Page 7: ... to learn about BlackBerry 10 OS so you can access the full updated User Guide by tapping Help on the home screen From the Help app you can search for a specific help topic or browse the areas that interest you You can also visit the How to website at www blackberry com startdocs on your computer or tablet Check throughout this guide for examples of how you can integrate your new smartphone into y...

Page 8: ...s to help you type faster more accurately and with the least amount of effort When a suggested word appears on the keyboard simply flick it up onto the screen to type efficiently with just one hand You can even type in two or more languages at once BBM Video with Screen Share Have face to face video conversations with your BBM contacts over HSPA 4G LTE and Wi Fi networks Start BBM Video from the P...

Page 9: ...ontacts Calendar The Calendar app is integrated with the BlackBerry Hub the Contacts app and other apps and accounts You can filter your calendar events for each of your social networking accounts At a glance you can view the people you are meeting on a particular day The Calendar even suggests participants and locations based on previous email and meetings BlackBerry Browser The new BlackBerry Br...

Page 10: ...n the side of the device or from the keyboard by tapping and holding the microphone icon BlackBerry World Discovering great apps is easier than ever with app recommendations based on similar purchases You can choose an app then share it to social sites with a couple of gestures from within the app or to a friend s NFC enabled BlackBerry device with a tap it s quick and simple BlackBerry World feat...

Page 11: ... and data without compromising the personal use of your device Your personal apps and information are kept separate and private from work data and apps Easily switch between your work space and personal space with a simple gesture User Guide BlackBerry 10 new apps and features 11 ...

Page 12: ...tery door Insert or remove the SIM card The location of the SIM card slot depends on your BlackBerry device model 1 Do one of the following To insert the SIM card slide it into place as shown in one of the following images To remove the SIM card using gentle pressure slide it out Tip Start by pushing the SIM card out from one end then place your thumb on the top of the other end User Guide Getting...

Page 13: ... it is recommended that you charge the battery The battery in the box that your device came in isn t fully charged A media card is optional If a media card is included it might already be inserted 1 Do one of the following To insert the battery align the contacts User Guide Getting started 13 ...

Page 14: ...ion so make sure your device is connected to a mobile network or is within range of a Wi Fi network After the initial setup you can open the Setup app by tapping the Setup icon on the home screen The Setup app prompts you to enter an existing BlackBerry ID or create a new one If you are not sure whether you already have a BlackBerry ID visit www blackberry com blackberryid on your computer You can...

Page 15: ...ront and keep apps you downloaded when you switch devices If you have previously created a BlackBerry ID you must use it when you set up your new device instead of creating a new BlackBerry ID You can log in to both a tablet and smartphone using the same BlackBerry ID Set up a new BlackBerry ID Tip It s important to choose a password that you can remember For your BlackBerry ID username be sure to...

Page 16: ... If you re switching from a device running BlackBerry Device Software 5 0 or later you can use BlackBerry Link on your computer to transfer most of your important files To download BlackBerry Link visit www blackberry com BlackBerryLink on your computer and select the Windows or Mac option Devices running BlackBerry 7 or BlackBerry 7 1 If you re switching from a device running BlackBerry 7 or Blac...

Page 17: ...f BBM before you switch devices If you update your version of BBM your BBM contacts on your old device will be automatically backed up based on your BlackBerry ID 1 To check which version of BBM that you re currently running in the device settings on your old device look for BlackBerry Messenger in your list of installed applications 2 If you aren t running BBM 7 0 or later on your old device do o...

Page 18: ...7 device and insert it into your BlackBerry 10 device 5 On your BlackBerry 10 device on the home screen tap 6 Complete the instructions on the screen Note Email accounts and unsupported applications aren t transferred to your new device You can set up your email accounts on your new device in the BlackBerry Hub To download applications that weren t transferred to your new device visit the BlackBer...

Page 19: ...iously associated BBM with your BlackBerry ID for example on your current device you can sign in with the same BlackBerry ID to restore your BBM data over the wireless network After setting up BBM your contacts profile and groups are automatically backed up over the wireless network based on your BlackBerry ID It s still a good idea to regularly save a back up file for your device on a computer us...

Page 20: ... new device Wipe your old device to delete all of your data To delete all of your device data if necessary set a device password and then enter the password incorrectly ten times Download apps from the BlackBerry World shopfront Explore the Help app on your device and discover tips and tricks Troubleshooting Device Switch I can t switch my SIM card to my new BlackBerry 10 device The BlackBerry 10 ...

Page 21: ...running an older software version Try any of the following Check that your personal email accounts have been set up Email accounts aren t transferred and need to be set up in the BlackBerry Hub on the device Check that your work email accounts have been set up For a Microsoft ActiveSync email account on a BlackBerry Enterprise Server contact your administrator for the information required to activ...

Page 22: ...k to return to the previous screen To minimise an app swipe up from the bottom of the screen How do I change my settings and options To change your BlackBerry device settings and connect to mobile and Wi Fi networks on the home screen swipe down from the top of the screen and tap Settings You can change the settings in an app by swiping down from the top of the screen and tapping In many apps you ...

Page 23: ... voicemail messages can be found in the BlackBerry Hub To get to the BlackBerry Hub on the home screen slide your finger to the right You can peek at the BlackBerry Hub or open it from any app on your BlackBerry device using a simple gesture Where are my apps Some of the apps that you previously used on your old BlackBerry device might not be available on your BlackBerry 10 device In the BlackBerr...

Page 24: ...here can I find my PIN In BBM tap your profile picture On your profile page your PIN appears below your barcode In an email or text message you can also type mypin to display your PIN How do I find my own phone number On the home screen tap the icon In the Calls or Contact view in the centre of the screen swipe down and your phone number will appear at the top of the screen In an email or text mes...

Page 25: ...e You can use BlackBerry Desktop Software with devices that are running BlackBerry 7 1 and earlier BlackBerry Link is software that you can install on your computer to link data media files and applications on your BlackBerry device to your desktop computer To download BlackBerry Link visit www blackberry com BlackBerryLink on your computer and select the Windows or Mac option User Guide What make...

Page 26: ... in mind Features and apps work seamlessly together allowing your every move to flow into the next Your professional and personal worlds are always moving so your BlackBerry smartphone moves with you Imagine that you need to travel to attend your brother s birthday party and mother s piano recital while also staying on top of events at work Your smartphone keeps all of the details clear and close ...

Page 27: ...es with up to 30 BBM contacts Text Messages Send and receive SMS and MMS messages if provided as part of your wireless service plan BlackBerry World Download buy rate and review apps games music and videos Remember A productivity app for collecting and categorising the information you want to remember Docs To Go Create edit and format Microsoft Word documents and Microsoft Excel spreadsheets Edit ...

Page 28: ...reer Maps Search for places get turn by turn directions and save favourite places Games Find games to download and play Add your friends so that you can view their games or challenge them to a game YouTube Share your videos with friends family and the world Voice Control Speak your commands to make a call send messages search the Internet and more Clock Track the time using a world clock stopwatch...

Page 29: ...e a call to BBM Video Camera Includes front and rear cameras and a Time Shift mode to help you capture the perfect picture Setup Set up your accounts personalise your device and watch tutorials about using BlackBerry 10 OS Help Find out how to do things quickly on your device read FAQs and learn tips that can help increase your productivity Notification icons The notification icons show you that y...

Page 30: ...ough a list pan around a web page or move between pictures You can also use this gesture to move between panels For example if you re looking at the BlackBerry Hub you can slide your finger to the left to move to the panel that shows all of your running apps 1 Slide your finger up and down or right and left Tip To quickly scroll to the top or bottom of a page use two fingers to swipe up or down Us...

Page 31: ...he slider handle Select items 1 Do any of the following To select an item simply tap it If the item can be opened it will open if not it will be highlighted To highlight an item without opening it touch and hold the item To highlight multiple items such as pictures or songs that you want to share touch and hold one item Tap and tap additional items To deselect an item tap it again User Guide Navig...

Page 32: ...you can magnify the screen by zooming in To see more of the screen zoom out 1 Slide your fingers apart to zoom in or slide your fingers together to zoom out Move items from one place to another 1 Touch and hold the item that you want to move 2 When the item starts to pulsate slide your finger to where you want the item to be User Guide Navigation 32 ...

Page 33: ...tasking as you don t need to do things like save and close documents before you use the browser or restart your browser session after you check your email 1 Swipe up from the bottom of the screen Tip When you ve finished using your app you can close it by tapping on the bottom right corner of the app User Guide Navigation 33 ...

Page 34: ...for that particular app If you do this from outside of an app you ll see the device s settings Using the BlackBerry Voice Control app The Voice Control app can make multitasking easier by allowing you to perform a variety of actions and tasks with your voice Instead of navigating to a specific app you can simply open the Voice Control app and speak your commands You can use the Voice Control app t...

Page 35: ...he Voice Control app do one of the following On the home screen tap the Voice Control icon Press and hold the Mute key on the right hand side of your device 2 After the beep say a command User Guide Navigation 35 ...

Page 36: ...s stay connected with BBM or work on an important document on the go As you plan your trip to see your family the keyboard analyses your style and learns the names of your brother mother and their city and suggests the names as you type The names are added to your messages with just a flick of your thumb Keyboard and typing at a glance Show the keyboard 1 Using two fingers swipe up from the bottom...

Page 37: ... keyboard Note If you type in a right to left language swipe from left to right Type an accented character 1 On the keyboard touch and hold the letter that you want to add the accent to User Guide Get your message out with the BlackBerry Keyboard 37 ...

Page 38: ...ol Slide your finger onto the symbol that you want to type or tap to see all the remaining symbols Type an upper case character 1 On the keyboard tap 2 Tap a letter Tip To turn on CAP lock touch and hold Type faster with automated assistance settings You can change your typing settings to help you type faster on your BlackBerry device keyboard For example you can change your settings so that your ...

Page 39: ...on your keyboard Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it Your device uses this information to try to predict what word you ll type next and displays suggested words on the keyboard Select a suggested word 1 To use a word that appears on the keyboard place your finger just below the word and flick it up onto the screen User Guide G...

Page 40: ...ile network Before you begin To turn on your mobile network connection flight mode must be turned off 1 On the home screen swipe down from the top of the screen 2 Tap Settings Network Connections Mobile Network 3 Set the Mobile Network switch to On To turn off your connection to the mobile network set the Mobile Network switch to Off Wireless connections icons The following icons might appear in t...

Page 41: ...tions are off You can turn on Wi Fi or Bluetooth technology but not your connection to the mobile network There is an error with your SIM card For information about what the error is from the top of the home screen swipe down Tap Settings Network Connections Mobile Network You can only make emergency calls The following icons appear in the top left corner of the home screen if your device is conne...

Page 42: ...as you re in range of a saved Wi Fi network your device connects to it automatically but remember that if you leave Wi Fi on all the time your battery can drain faster Connections between devices USB You can use a USB cable to create a two way connection between your BlackBerry device and your computer When you connect your device to your computer using a USB cable your device appears on your comp...

Page 43: ...e resolution of the HDMI display that your device is connected to However if you need to change the resolution on the home screen swipe down from the top of the screen Tap Settings Display In the HDMI Display Mode drop down list tap the display mode that you want to use Turn on flight mode In some places such as on an aeroplane or in a hospital you need to turn off all the connections on your Blac...

Page 44: ...PS 6 If necessary enter the username or password for the Wi Fi network 7 Tap Connect Tip The next time you want to connect to a saved Wi Fi network if the network is within range of your device swipe down from the top of the home screen and tap Manually connect to a Wi Fi network If you want to connect to a hidden Wi Fi network or you re having trouble automatically connecting you can connect manu...

Page 45: ...information that came with your router for a work Wi Fi network talk to your administrator for a public hotspot refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about how to connect If you use the Press WPS Button on Router setting in Wi Fi Protected Setup check that the Wi Fi router uses Wi Fi Protected Setup and that it is set to send...

Page 46: ...g it discoverable you might need to initiate pairing from the device On your BlackBerry device in the Discoverable drop down list tap On or 2 Minutes and then start the pairing process according to the documentation that came with the device Your devices are now ready to share and communicate over the Bluetooth connection Depending on the device you paired with your devices are either connected or...

Page 47: ...b pages between your BlackBerry device and other NFC enabled devices 1 Depending on how many files you want to send do either of the following To send a single file find and highlight or open a file To send multiple files find and highlight the files that you want to send 2 Tap 3 Tap NFC 4 Align the back of your BlackBerry device with an NFC enabled device 5 If necessary tap Send Tip In most cases...

Page 48: ...ing events and more Email You can add practically any existing email account to your device both work and web based email Text messages SMS MMS If text messaging is a part of your wireless service plan you can find and reply to your text messages in the BlackBerry Hub Social networking If you add a Facebook account to your device you can receive and respond to notifications update your status and ...

Page 49: ... If you recently changed an account password make sure that you update the password in the Accounts settings on your BlackBerry device On the home screen swipe down from the top of the screen Tap Settings Accounts Tap an account Make your changes Tap Save Check your network connection settings to make sure that your device is connected to a Wi Fi or mobile network If you re not in a wireless cover...

Page 50: ... at BlackBerry Hub from anywhere on the device Whether you re examining your home screen or using an application you can peek at or open the BlackBerry Hub from anywhere on the device 1 From the bottom of the screen slide your finger up just a little bit The current view shrinks to show your notifications 2 Slide your finger to the right to peek at BlackBerry Hub To fully open the BlackBerry Hub c...

Page 51: ...s that you want to see To see all of your messages again tap Hub Search for a message 1 In the BlackBerry Hub tap 2 Type a search term To filter your search results by sender date subject and more tap Send a message from the BlackBerry Hub From the BlackBerry Hub you can send email text messages Facebook messages direct Twitter messages LinkedIn messages BBM messages or other types of chat message...

Page 52: ...d an email 1 In an email do one of the following To reply to the email tap To reply to all recipients of the email tap To forward the email tap Attach a file to an email or text message If your wireless service plan supports MMS messages you can add an attachment to a text message 1 While composing an email or text message tap You might need to hide the keyboard to see the icon 2 Browse to the fil...

Page 53: ...were doing slide your finger back to the left and down Peek at your list of messages and notifications while you re composing or viewing a message 1 In a message slowly slide your finger from the left edge of the message to the right Continue sliding to bring your list of messages and notifications into view User Guide Stay connected with BlackBerry Hub 53 ...

Page 54: ...ar The more you drag the more you see Create a meeting from an email When you create a meeting or event from an email your BlackBerry device populates the invitation with the subject line from the email and the recipients of the email become the invitees 1 In the BlackBerry Hub touch and hold an email 2 Tap 3 Enter any additional information for the meeting 4 Tap Save Add a sender to your contact ...

Page 55: ...mple you can see when someone has read your message and when the person is typing a reply You can also share pictures voice notes your location and files You can use BBM Groups to plan events delegate tasks and see when members add or change items A social space is created in BBM for each of your groups so that you can chat and share pictures lists and calendar appointments with up to 30 people at...

Page 56: ...ion by selecting an existing BlackBerry contact or by using NFC technology 1 Tap 2 At the bottom of the screen tap 3 Follow the directions on the screen Start a BBM chat Use BBM to chat in real time with your BlackBerry contacts and know when someone has read your message Share pictures voice notes your location or other files Unlike text messaging where you might pay for each text message that yo...

Page 57: ...1 To hide the keyboard tap anywhere in the chat history 2 Slide your finger to the right Send a file or ping someone You can send different types of files to BBM contacts including pictures voice notes your location events etc When you ping someone in BBM the other person s BlackBerry device vibrates unless it s set to Silent and the person sees the word PING in red 1 To hide the keyboard tap anyw...

Page 58: ...roup s profile picture or name and disband the group and delete all of the shared data Additional admins can be added after that 1 Swipe down from the top of the screen 2 Tap 3 Scan the group s barcode if you have it or show your BBM barcode and ask a group member to scan it To see the groups that you re currently in tap Start a BBM Video chat You can start a BBM Video chat from any BBM chat or fr...

Page 59: ...1 In a BBM Video chat do any of the following To switch to your rear facing camera tap To share your screen tap User Guide See the world through BBM 59 ...

Page 60: ... brother to pose for a quick family portrait before you run to the taxi to get to the airport There is only time for one shot but Time Shift mode allows you to adjust the picture so that your mother s eyes are open and your brother is smiling You save the perfect photo as you are riding in the taxi email it to both of them and post it on your social networks Camera app at a glance Taking photos an...

Page 61: ...you take your finger off the screen Record a video Before you begin To make sure that your recorded video looks its best when being played on devices other than your BlackBerry device such as a computer screen make sure you hold the camera in landscape view before you record the video 1 Make sure is selected 2 To change what the video camera focuses on drag the focus box anywhere on the screen 3 T...

Page 62: ...re is selected 2 Take a picture and keep the camera steady until the picture appears 3 Drag the slider at the bottom of the screen backwards and forwards until you find the best picture 4 Tap If you don t like any of the pictures tap All the pictures are deleted and you can take a new set of pictures Replace a person s expression using Time Shift mode 1 Make sure is selected 2 Take a picture 3 Dra...

Page 63: ...7 Tap User Guide Time travel with your camera 63 ...

Page 64: ...e BlackBerry World shopfront to download games and apps to keep you entertained during the long flight to visit your family You find several games that your brother might like so you plan to share these with him using NFC technology when you arrive so that he can download them easily BlackBerry World at a glance Search for apps games music or videos You can search the entire BlackBerry World shopf...

Page 65: ... on it 3 To change your payment method before you pay for an item in the Bill Through drop down list tap a payment method 4 Tap Purchase Tip To share an app game album song or video tap To share an app with someone using NFC technology on the Details screen of the app that you want to share align the backs of your devices Change your payment options 1 In the BlackBerry World shopfront swipe down f...

Page 66: ... of your BlackBerry device or you can delete the apps that you have download from the BlackBerry World shopfront Delete a downloaded item from BlackBerry World 1 On the BlackBerry World home screen tap 2 Tap My Apps Games My Video or My Music 3 Tap Downloaded 4 Touch and hold an item and tap If you think that you might want to reinstall the app later tap Uninstall If you want to permanently delete...

Page 67: ...game 1 On the BlackBerry World home screen tap My World My Apps Games 2 At the top of the screen if necessary tap the drop down list 3 Tap Available To reinstall one app or game tap next to the app or game that you want to install To reinstall all of your uninstalled apps and games at the bottom of the screen tap Install All User Guide Enhance your experience with BlackBerry World 67 ...

Page 68: ...pp to create and manage meetings appointments or events Add an email or social networking account 1 On the home screen swipe down from the top of the screen 2 Tap Settings Accounts 3 If you ve already added an account to your device to add another account tap 4 Tap the type of account that you want to add 5 Enter the account information Tap Next 6 Change any additional settings such as synchronisa...

Page 69: ...e meeting with at a meeting or event tap the event Tap People Tip Tap on any person to view more info Create an event 1 In the Calendar app tap 2 Enter the information for the event 3 Tap Save Tip You can also create an event in any schedule view for example in the day schedule view or in the week view Just tap a spot on the schedule Tap the block called New Event that appears to change the event ...

Page 70: ...icipants availability After you have added all of the participants to the event tap View Availability If any of your participants have a conflicting appointment you can slide the green meeting bar to a time that works for everyone Change or delete an event If you re the organiser of an event you can change or delete it 1 In the Calendar app touch and hold an event To change an event tap Make your ...

Page 71: ...nc with the accounts that you add to your BlackBerry device If you have added a work email account to your device your tasks and notes from your work account are kept in sync with the Remember app in the Tasks and Notes folders and your flagged messages are synced in the Flagged folder If you have added an Evernote account to your device you can access your Evernote notebooks in the Remember app a...

Page 72: ...you re adding or editing a Remember entry tap 2 Tap 3 Say your voice note 4 When you ve finished tap 5 Tap Save Send something to the Remember app Using the sharing capabilities of your BlackBerry device you can send photos videos audio files websites or Documents To Go files to BlackBerry Remember 1 In an app touch and hold the item that you want to send to the Remember app 2 Tap Remember 3 Edit ...

Page 73: ...for any Third Party Products and Services including without limitation the content accuracy copyright compliance compatibility performance trustworthiness legality decency links or any other aspect of Third Party Products and Services The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or...

Page 74: ... installing or using any Third Party Products and Services it is your responsibility to ensure that your airtime service provider has agreed to support all of their features Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry Internet Service Check with your service provider for availability roaming arrangements service plans and fea...

Page 75: ...TL100 4 Research In Motion Limited 295 Phillip Street Waterloo ON N2L 3W8 Canada Research In Motion UK Limited 200 Bath Road Slough Berkshire SL1 3XE United Kingdom Published in Canada User Guide Legal notice 75 ...

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