• To reset your password on a computer, visit
www.blackberry.com/blackberryid
. Click
Reset your password
.
Complete the instructions on the screen.
• To recover your password on your BlackBerry device, click
Forgotten Password
. Answer your security question and
complete the instructions on the screen.
When you follow the steps to reset your password on a computer, the password reset email can only be viewed on a
computer and is not delivered to your BlackBerry device. If you follow the steps to reset your password on your device, the
password reset email can be delivered to your BlackBerry device.
Some of the data from my previous device
isn't on my new device
When you switch to a new BlackBerry 10 device, the version of the device software on your previous BlackBerry device
determines which data can be transferred to your new device. The transfer of some data might not be supported if you
switch from a device running an older software version.
Try any of the following:
• Check that your personal email accounts have been set up. Email accounts aren't transferred and need to be set up in
the BlackBerry Hub on the device.
• Check that your work email accounts have been set up. For a Microsoft ActiveSync email account on a BlackBerry
Enterprise Server, contact your administrator for the information required to activate the account.
• Look for memos and tasks in the BlackBerry Remember app.
• Transfer apps by downloading them from the BlackBerry World shopfront.
I can't transfer items using my media card
Try any of the following:
• Back up items from your media card to another source, such as your BlackBerry device's built-in media storage or your
desktop computer. Format your media card or purchase a new media card. Save the items that you backed up to the
media card and then try transferring the items again.
• Use BlackBerry Link to transfer your info from one device to another. To download BlackBerry Link, visit
www.blackberry.com/BlackBerryLink
on your computer and select the Windows or Mac option.
User Guide
Device Switch
21
