10. Help
83
For Fax Advantage assistance, call 1-800-435-7329.
Troubleshooting
10.3 When a function does not work, check here
10.3.1 Initial settings
10.3.2 General
Problem
Cause & Solution
I cannot hear a dial tone.
L
If you used a splitter to connect the unit, remove the splitter and
connect the unit to the wall jack directly. If the unit operates
properly, check the splitter.
L
Disconnect the unit from the telephone line and connect a known
working telephone. If the working telephone operates properly,
contact our service personnel to have the unit repaired. If the
working telephone does not operate properly, contact your
telephone company.
L
The power cord or telephone line cord is not connected. Check the
connections.
L
If you connected the fax machine through a computer modem,
connect the fax machine directly to a telephone line jack.
I cannot make calls.
L
The dialing mode setting may be wrong. Change the setting
(feature #13 on page 70, or page 76).
The unit does not work.
L
Check the battery is installed correctly (page 17).
L
Check the connections (page 19).
L
Fully charge the battery (page 20).
The unit does not ring.
L
The ringer volume is turned OFF. Adjust it (page 27, 28).
Problem
Cause & Solution
The unit displays “
CHECK
PAPER
” even though
paper is inserted.
L
The paper is inserted halfway. Insert it correctly (page 91) and
press
{
START
}
to clear the message.
The other party complains
they only hear a fax tone
and cannot talk.
L
FAX ONLY mode is set. Tell the other party the number is only used
for faxes.
L
Change the receiving mode to TEL mode (page 51) or TAM/FAX
mode (page 52).
L
If you use a Distinctive Ring service, make sure you have set the
same ring pattern assigned by the telephone company (page 55).
The
{
REDIAL/PAUSE
}
button does not function
properly.
L
If this button is pressed during dialing, a pause will be inserted. If
pressed immediately after a dial tone is obtained, the last number
dialed will be redialed.
The receiving mode does
not function properly.
L
The Distinctive Ring is set (feature #31 on page 71).
During programming, I
cannot enter the code or
ID number.
L
All or part of the number is the same as another code or ID.
Change the number:
–
remote operation ID (code): feature #11 on page 69, or page
77,
–
fax activation code: feature #41 on page 72,
FPG379-PFQX2138ZA-en.book Page 83 Wednesday, January 12, 2005 4:49 PM
Summary of Contents for KX-FPG378
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