10. Help
88
For Fax Advantage assistance, call 1-800-435-7329.
10.3.7 Answering machine
10.3.8 If a power failure occurs
L
The unit will not function.
L
The unit is not designed for making emergency telephone calls when the power fails. Alternative
arrangements should be made for access to emergency services.
L
Fax transmission and reception will be interrupted.
L
If delayed transmission (feature #25, page 70) is programmed and a power failure prevents the
document from being sent at the set time, the document will be sent after power is restored.
L
If any fax documents are stored in the memory, they will be lost. When power is restored, a power
down report will be printed stating which documents in memory have been erased.
The printing quality is
poor.
Please do not reuse the ink film!
Please use genuine Panasonic replacement film. Refer to page 9 for
further details.
Original
Copy
L
The thermal head is dirty. Clean it (page 93).
L
Some paper has instructions recommending which side to print on.
Try turning the recording paper over.
L
You may have used paper with a cotton and/or fiber content that is
over 20%, such as letterhead or resume paper. We recommend
smooth paper such as “Hammermill Jet Print” for clearer printing.
Problem
Cause & Solution
I cannot listen to
messages from a remote
location.
L
Press the remote operation ID (code) correctly and firmly (feature
#11 on page 69, or page 77).
L
The unit is not in TAM/FAX mode. Change to TAM/FAX mode (page
64).
The other party complains
that they cannot leave a
voice message.
L
The recording time is set to
“
GREETING ONLY
”
. Select
“
1 MIN
”
,
“
2 MIN
”
or
“
3 MIN
”
(feature #10 on page 69, or page 77).
L
The memory is full. Erase unnecessary messages (page 61, 62).
I cannot operate the
answering machine with
the handset.
L
Someone is operating the answering machine.
L
You are too far from the base unit. Move closer to the base unit.
During message
playback, the unit rings.
L
A call is being received. To answer the call, if you are using the
base unit, press
{
SP-PHONE
}
on the base unit. If you are using
the handset, press
{
TALK
}
or
{
SP-PHONE
}
on the handset. For
playback, start again from the beginning after hanging up.
The Ringer/Message alert
indicator flashes slowly
when the handset is not
ringing and in use.
L
The message alert is turned ON and new messages have been
recorded. Turn the message alert OFF (page 77) or listen to the
new messages (page 60, 61).
Caller ID information does
not display during
message playback.
L
The caller information will not be displayed if a message is
recorded by using
{
RECORD
}
(page 62).
Problem
Cause & Solution
A B C
FPG379-PFQX2138ZA-en.book Page 88 Wednesday, January 12, 2005 4:49 PM
Summary of Contents for KX-FPG378
Page 68: ...7 Answering Machine 66 your pager will display the caller s telephone number ...
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