Panasonic KX-FPG378 Page 104 Operating Instructions Manual Download | Manualshive

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11. General Information

102

Customer Services

11.5 Customer Services directory

Customer Services Directory

Panasonic Puerto Rico, Inc.
San Gabriel Industrial Park, Ave. 65 de Infantería, Km. 9.5, Carolina, Puerto Rico 00985
Phone (787) 750-4300 Fax (787) 768-2910

For hearing or speech impaired TTY users, TTY: 1-866-741-6422

For hearing or speech impaired TTY users, TTY: 1-866-605-1277

Purchase Parts, Accessories and Instruction Books online for all Panasonic
Products by visiting our Web Site at:

http://www.pasc.panasonic.com

or, send your request by E-mail to:

[email protected]

You may also contact us directly at:
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only)

(Monday - Friday 9 am to 8 pm, EST.)

Panasonic Services Company
20421 84th Avenue South, Kent, WA 98032

(We Accept Visa, MasterCard, Discover Card, American Express, and Personal Checks)

Obtain Product Information and Operating Assistance; locate your nearest
Dealer or Servicenter; purchase Parts and Accessories; or make Customer
Service and Literature requests by visiting our Web Site at:

http://www.panasonic.com/consumersupport

or E-mail us via:

[email protected]

Contact:

For in Limited Warranty programming and Troubleshooting Support:

Fax Advantage assistance and Service Location finder: 1-800-HELP-FAX (435-7329)

For out of Limited Warranty technical and troubleshooting support:

Panasonic offers two value based, cost effective, solutions:
1. Panasonic Continued Services 900 fee based support: 1 900 FAX HELP (1 900 329 4357)

This exceptional service is charged directly to your telephone bill at only $2.49 per minute.

2. Panasonic Premier Service Club (PPSC): 1 800 435 7329

PPSC provides toll free troubleshooting support at only $7.99 for a one time sampler or $23.95 for a
one year or 5 call membership. These services are billed directly to your major credit card.

Both of these comprehensive programs provide real time, live agent support for customers who are not
eligible for coverage under the limited warranty. Terms and prices are subject to change without notice.

Accessory Purchases

Service in Puerto Rico

FPG379-PFQX2138ZA-en.book Page 102 Wednesday, January 12, 2005 4:49 PM

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Summary of Contents for KX-FPG378

Page 1: ...ng Instructions Model No KX FPG378 Model No KX FPG379 FOR FAX ADVANTAGE ASSISTANCE PHONE CALL 1 800 HELP FAX 1 800 435 7329 E MAIL TO consumer_fax us panasonic com for customers in the U S A or Puerto Rico REFER TO www panasonic com for customers in the U S A or Puerto Rico This unit is compatible with Caller ID To use this feature you must subscribe to the appropriate service of your service prov...

Page 2: ...i Location of Controls How to use the operating instructions When following operating instructions always keep the front cover page next page open for easy reference to the buttons OPEN ...

Page 3: ...M SET J CALLER ID B MIC A SLOW N COPY I MUTE R SP PHONE Q ERASE F NAVIGATOR O START J FAX START J PLAY MESSAGES E STOP K FLASH CALL WAIT S QUICK P TONE H HELP L RECORD D VOLUME O LOCATOR INTERCOM C REDIAL PAUSE T A B C D J L M N P Q R S T E F G H I K O A B C D E F G H I J Buttons FLASH CALL WAIT I HOLD INTERCOM E MENU H Navigator F OFF G REDIAL J Soft keys A SP PHONE C TALK B TONE D VOL F ...

Page 4: ...ou should complete the instructions on page 29 to page 31 L Note that the images of copied or received documents will remain on the used ink film Use discretion when disposing of the used ink film L Do not rub or use an eraser on the printed side of recording paper as the print may smear Energy Star L As an ENERGY STAR Partner Panasonic has determined that this product meets the ENERGY STAR guidel...

Page 5: ... you to dangerous voltages or other risks Incorrect reassembly can cause electric shock when the unit is subsequently used 13 Unplug this unit from power outlets and refer servicing to an authorized service center when the following conditions occur A When the power cord is damaged or frayed B If liquid has been spilled into the unit C If the unit has been exposed to rain or water D If the unit do...

Page 6: ... may be toxic if swallowed L Exercise care when handling the battery ies Do not allow conductive materials such as rings bracelets or keys to touch the battery ies otherwise a short circuit may cause the battery ies and or the conductive material to overheat and cause burns L Charge the battery ies provided with or identified for use with this product only in accordance with the instructions and l...

Page 7: ... should be kept free from dust high temperature and vibration L The unit should not be exposed to direct sunlight L Do not place heavy objects on top of the unit L When you leave the unit unused for a long period of time unplug this unit from power outlet L The unit should be kept away from heat sources such as heaters kitchen stoves etc It should not be placed in rooms where the temperature is le...

Page 8: ...he phone book 36 3 5 Editing a stored item 37 3 6 Erasing a stored item 38 3 7 Copying phone book items from the base unit to the handset 38 Caller ID 3 8 Caller ID service 39 3 9 Viewing and calling back using caller information 40 3 10 Caller ID number auto edit feature 42 3 11 Erasing caller information 43 3 12 Storing caller information into the phone book 44 Other Features 3 13 Intercom 45 3 ...

Page 9: ...registering the handset 78 10 Help Error Messages 10 1 Error messages Reports 79 10 2 Error messages Display 79 Troubleshooting 10 3 When a function does not work check here 83 Jams 10 4 Recording paper jams 89 10 5 Document jams sending 91 Cleaning 10 6 Document feeder scanner glass cleaning 92 10 7 Thermal head cleaning 93 11 General Information Printed Reports 11 1 Reference lists and reports B...

Page 10: ...tion of the unit No Item Part number 1 Quantity Notes 1 Telephone line cord PQJA10075Z 1 2 Cordless handset 1 3 Battery cover PQKK10141Z1 1 4 Battery HHR P104 1 To order a new battery the part number is HHR P104A See page 9 for details 5 Belt clip PQKE10375Z3 1 6 Paper tray PFKS1088Y1 1 7 Ink film 10 meters long 1 prints about 30 letter sized pages 2 8 Operating instructions PFQX2138Z 1 9 Quick in...

Page 11: ... part number and quantity To place an order by telephone replacement film and battery only Telephone 1 800 332 5368 Finding the Controls 1 3 Description of base unit buttons L Keep the front cover page open for button locations A MIC L The built in microphone B CALLER ID L To use Caller ID features page 41 C LOCATOR INTERCOM L To page or locate the handset page 45 L To transfer a call page 45 D RE...

Page 12: ...will change depending on the state of usage Example VE is displayed above the left soft key 1 and Mute is displayed above the right soft key 2 To select VE function press the left soft key 1 To select Mute function press the right soft key 2 L When a function does not appear above a soft key the soft key has no function B TALK L To make answer calls page 32 34 C SP PHONE L For speakerphone operati...

Page 13: ...stance call 1 800 435 7329 L The flash time can be changed feature 72 on page 73 or page 76 J REDIAL L To redial one of the last 5 numbers dialed from the handset page 32 Handset displayed items Displayed item Meaning J Voice enhancer is ON 5 Battery strength ...

Page 14: ... 3 Paper tray 4 Metal recording paper guide 5 Recording paper entrance 6 Recording paper exit 7 Tension plate 8 Antenna 9 Front cover j Document entrance k Document exit l Speaker m Green button Back cover release button n Back cover 5 3 4 7 6 2 1 8 n m l k j 9 1 Ringer Message alert indicator 2 Antenna 3 Receiver 4 Headset jack 5 Microphone 6 Speaker 3 2 1 5 4 6 ...

Page 15: ...up the center part 2 Release the back cover by pushing the green button 1 L You can also release the back cover by pushing in the green lever 2 3 Open the back cover 4 Insert the front ink film roll by inserting its blue gear into the left slot of the unit 1 Insert the rear ink film roll by inserting its white gear into the left slot of the unit 2 L The ink film is safe to touch and will not rub o...

Page 16: ...he arrow until the ink film is tight 2 L Make sure that the ink film is wrapped around the blue core 3 at least once 6 Close the back cover securely by pushing down on the notched area at both ends 1 7 Close the front cover securely Correct 1 2 Tight 1 turn 3 Incorrect The ink film is not wrapped around the blue core Slack Crease Reverse 1 ...

Page 17: ... page 13 2 Remove the used core 1 and used ink film 2 3 Remove the stoppers 1 and tags 2 from the new ink film 3 4 Insert the ink film and close the covers see steps 4 to 7 on page 13 1 7 Paper tray Insert the tabs on the paper tray 1 into the slots on the back of the unit 2 To use A4 size paper Insert the tab on the A4 paper guide 1 into the slot on the paper tray 2 and push the guide until it cl...

Page 18: ... more than 20 sheets of legal paper Please refer to page 97 for information on recording paper For superior results we recommend Hammermill Jet Print paper 1 Pull the tension plate forward 1 2 Fan the paper to prevent paper jams 3 Insert the paper print side down 1 4 Push the tension plate back 1 L If the paper is not inserted correctly readjust the paper or the paper may jam Installation Handset ...

Page 19: ...sh or Charge for 6h and 68889 are displayed the battery needs to be replaced Please use only Panasonic battery See page 9 for accessory information L Only use rechargeable battery If you install non rechargeable battery and start charging them the battery may leak electrolyte 1 Press the notch on the battery cover firmly and slide the cover 2 Replace the old battery with a new one and close the co...

Page 20: ... belt clip Pull the left edge in the direction of the arrow 1 12 Headset optional Connecting an optional headset to the handset allows hands free phone conversations Please use only a Panasonic headset See page 9 for accessory information To connect an optional headset to the handset L Model shown is KX TCA88 To switch to the speakerphone while using the headset Press SP PHONE To return to the hea...

Page 21: ...may disturb the network condition of the device Using surge protectors L The warranty does not cover damage due to power line surges or lightning For additional protection we recommend the use of a surge protector 3 If you use this unit with a computer or subscribe to an xDSL service Fax transmission reception may be disturbed noise interference may be heard during telephone conversation or Caller...

Page 22: ... handset is off the base unit even when the handset is not in use The longer you leave the handset off the base unit the time you can actually talk on the handset will be shortened Actual battery performance depends on a combination of how often the handset is in use in conversation and how often it is not in use off the base unit L Once the battery is fully charged you do not have to place the ha...

Page 23: ...e as a reference Case 1 TAM FAX Telephone Answering Machine Fax page 22 Case 2 Distinctive Ring 1 phone line with 2 or more phone numbers page 23 Case 3 TEL ONLY page 24 Case 4 FAX ONLY page 26 1 Press MENU 2 Press then 0 0 QUICK SETUP PRESS SET 3 Press SET PRINT SETUP YES SET NO STOP 4 Press SET again to print the Quick Setup Guide L If you do not wish to print it press STOP 5 Press 1 to 4 to dis...

Page 24: ... Note L You can change the ring setting in TAM FAX mode feature 06 on page 69 or page 77 L Do not connect an answering machine to the same telephone line If one is connected set the automatic answer feature on this unit to OFF L Do not subscribe to voice mail service as it may disturb fax reception If you do subscribe to a voice mail service call Panasonic Fax Advantage assistance at 1 800 435 732...

Page 25: ...INT SETUP YES SET NO STOP 5 Press SET again to print the Quick Setup Guide L If you do not wish to print it press STOP 6 Press 2 SELECT A SETUP DIST RING 7 Press SET L The AUTO ANSWER indicator turns ON 8 Press MENU Note L You can change the ring setting in TAM FAX mode feature 06 on page 69 or page 77 2 5 3 How phone calls and faxes are received If the number assigned for phone calls is called th...

Page 26: ...s heard or no sound is heard press FAX START L The fax machine will start fax reception With the handset 1 Lift the handset and press TALK or SP PHONE to answer the call 2 When document reception is required a fax calling tone slow beep is heard or no sound is heard press 9 default fax activation code firmly L The fax machine will start fax reception L You can also press FAX START on the base unit...

Page 27: ...5 For Fax Advantage assistance call 1 800 435 7329 Note L To receive fax documents using the extension telephone make sure remote fax activation is turned ON feature 41 on page 72 beforehand The default setting is ON ...

Page 28: ...Press SET PRINT SETUP YES SET NO STOP 4 Press SET again to print the Quick Setup Guide L If you do not wish to print it press STOP 5 Press 4 SELECT A SETUP FAX ONLY 6 Press SET L The AUTO ANSWER indicator turns ON 7 Press MENU Note L You can change the ring setting in feature 06 page 69 2 7 3 How faxes are received Leave AUTO ANSWER turned ON When the other party sends a fax the fax machine will r...

Page 29: ...usting handset volume Ringer volume 4 levels high medium low off are available 1 Press MENU 2 Press 1 1 L Ringer volume will be displayed 3 Press 0 to 3 to select the desired volume 4 Press Save soft key 1 To turn the ringer OFF Press 0 to display Off in step 3 L The handset will display Ringer off while not in use L The handset will not ring for outside calls The handset will ring at the low leve...

Page 30: ...FF 1 Press B repeatedly to display RINGER OFF OK 2 Press SET L The base unit will not ring for outside calls The base unit will ring at the low level for intercom calls L To turn the ringer back ON press A Ringer tone L You can select one of three ringer patterns for outside calls feature 17 on page 70 Speaker volume 8 levels high to low are available While using the speakerphone press A or B Fax ...

Page 31: ... 1 5 M 08 D 10 Y 05 TIME 10 15AM 2 Press repeatedly to display PM M 08 D 10 Y 05 TIME 10 15PM 6 Press SET L If 3 beeps sound the setting is not correct Start again from step 4 SETUP ITEM 7 Press MENU to exit Note L The other party s fax machine will print the date and time on the top of each page you send according to your unit s date and time setting L The accuracy of the clock is approximately 6...

Page 32: ...GO B I 3 Press 5 6 times LOGO BI L 4 Press to move the cursor to the next space and press 5 6 times LOGO BIL L To correct a mistake Press or to move the cursor to the incorrect character and make the correction To delete a character Press or to move the cursor to the character you want to delete and press STOP L To erase all of the characters press and hold STOP To select characters using A or B I...

Page 33: ...67 5 Press SET SETUP ITEM 6 Press MENU to exit Note L Your fax number will be printed on the top of each page sent from your unit L The button enters a and the button enters a space Example 234 5678 Press 2 3 4 5 6 7 8 L To enter a hyphen in a telephone number press FLASH CALL WAIT To correct a mistake Press or to move the cursor to the incorrect number and make the correction To delete a number P...

Page 34: ...3 When the other party answers talk into the microphone 2 4 When finished talking press OFF or place the handset on the base unit To put a call on hold Press HOLD INTERCOM L Hold will be displayed L You can search a caller information or the phone book while a call is on hold To exit the list press OFF The call will remain on hold L To release the hold press TALK or SP PHONE on the handset or SP P...

Page 35: ...off the base unit press TALK or SP PHONE If on the base unit just lift up To redial the last number dialed from the base unit Press SP PHONE then press REDIAL PAUSE To mute your conversation During a call you can mute your unit so the other party cannot listen to you When the call is muted you will be able to hear the other party Press MUTE L SP PHONE MUTE will be displayed L To release the mute p...

Page 36: ...alking press OFF or place the handset on the base unit Auto talk feature Handset This feature allows you to answer a call by simply lifting the handset off the base unit without pressing TALK or SP PHONE The default setting is OFF To activate this feature see page 76 3 2 2 With the base unit 1 Press SP PHONE and talk into MIC 2 When finished talking press SP PHONE Automatic Dialing TALK SP PHONE e...

Page 37: ...OFF To select characters with the dial keypad Note L To enter another character that is located on the same dial key press soft key 1 to move the cursor to the next space To delete a character number Press soft key 1 L To erase all of the characters numbers press and hold soft key 1 3 3 2 With the base unit L You can also send faxes using the phone book page 49 1 Press MENU repeatedly to display P...

Page 38: ...ress Search soft key 3 Press v or e repeatedly to display the desired item L To exit the phone book press OFF 4 Press TALK or SP PHONE L The unit will start dialing automatically To search for a name by initial Example LISA 1 Press Phone book soft key 2 Press Search soft key 3 Press 5 repeatedly to display any name with the initial L see the character table page 35 L To search for symbols press 1 ...

Page 39: ...Keep the front cover page open for button locations 3 5 1 With the handset Make sure the handset is not being used 1 Press Phone book soft key 2 Press Search soft key 3 Press v or e repeatedly to display the desired item 4 Press Edit soft key L If you do not need to edit the name skip to step 6 5 Edit the name For further details see the storing procedure on page 35 6 Press v L If you do not need ...

Page 40: ...You can copy one or all of the phone book items from the base unit to the handset The handset will save the items in its phone book L Keep the front cover page open for button locations Important L Make sure the base unit and the handset are not being used when copying phone book items L If an outside call is received during the phone book copy copying will be stopped You will need to copy the ite...

Page 41: ...0 base unit 50 handset most recent callers Caller information is stored by the most recent to the oldest call When the 31st base unit 51st handset call is received the oldest call is deleted Caller information can be viewed on the display one item at a time page 40 or confirmed by printing the Caller ID list page 95 L If the unit is connected to a PBX Private Branch Exchange system caller informat...

Page 42: ...e is in use or you are sending or receiving a fax document L Please contact your telephone company for details and availability of this service in your area 3 9 Viewing and calling back using caller information Using caller information you can easily see who has called you and return their calls Important L Calling back will not be possible if the caller information does not include a telephone nu...

Page 43: ... page 44 Note L The unit provides an auto edit feature for Caller ID numbers For details see page 42 3 9 2 With the base unit 1 Press CALLER ID 2 Press B to search from the most recently received caller information L If you press A the display order will be reversed 3 Press SP PHONE to return the call L The unit will start dialing automatically L To send a fax insert the document FACE DOWN and pre...

Page 44: ...g caller information without dialing the area code To activate this feature you must edit a caller information by selecting pattern 1 2 or 3 page 41 42 then make a call to that number After that calls from numbers in that area code will be edited automatically The handset and base unit can remember up to 4 area codes each to be edited according to patterns 1 and 2 When more than 5 area codes are e...

Page 45: ...Press Rcvd calls soft key v or e to display a caller information 2 Press All erase soft key L To cancel erasing press No soft key 3 Press Yes soft key With the base unit 1 Press MENU repeatedly to display CALLER SETUP 2 Press SET L CALL LIST ERASE will be displayed 3 Press SET L To cancel erasing press STOP then MENU 4 Press SET 5 Press STOP 3 11 2 Erasing specific caller information With the hand...

Page 46: ... Press Save soft key L If there is no name information for the caller Enter name will be displayed You can enter a name by performing the following steps 1 Enter the name see page 35 for instructions 2 Press v and 3 Press Save soft key If a name is not required press v then press Save soft key L To continue storing other items repeat from step 2 4 Press OFF to exit 3 12 2 Into the base unit 1 Pres...

Page 47: ... Press SP PHONE or LOCATOR INTERCOM to answer the page 2 To end the intercom press SP PHONE or LOCATOR INTERCOM Note L When the ringer volume is OFF page 27 28 the handset and the base unit will ring at the low level when paged L If you have difficulty hearing the other party decrease the speaker volume 3 14 Transferring a call A telephone call can be transferred between the base unit and the hand...

Page 48: ...SP PHONE to take the transferred call 3 Base unit To complete the transfer press SP PHONE During a transfer L If you do not announce the transfer and the paged party does not answer within 60 seconds after you hang up your extension will ring and the call will be returned to your phone You can speak to the caller again by pressing TALK SP PHONE on the handset or SP PHONE on the base unit If you st...

Page 49: ...ing it will be effective from the next page To redial the last number 1 Press REDIAL PAUSE 2 Press FAX START L If the line is busy the unit will automatically redial the number L To cancel redialing press STOP To send more than 10 pages at a time Insert the first 10 pages of the document Add the other pages up to 10 at a time on top of the previously inserted pages before the last page feeds into ...

Page 50: ...mum document size Maximum document size Effective scanning area L Shaded area will be scanned Document weight L Single sheet 45 g m2 to 90 g m2 12 lb to 24 lb L Multiple sheets 60 g m2 to 80 g m2 16 lb to 21 lb Note L Remove clips staples or other fasteners L Do not send the following types of documents Make a copy of the document and send the copy Chemically treated paper such as carbon or carbon...

Page 51: ...urning ON the connecting tone feature feature 76 on page 73 4 4 Broadcast transmission By storing the base unit s phone book items page 35 into the broadcast memory you can send the same document to multiple parties up to 20 Your programmed items will remain in the broadcast memory allowing frequent re use L Keep the front cover page open for button locations 4 4 1 Programming items into the broad...

Page 52: ...the unit will automatically print a report Broadcast sending report Note L If you select FINE SUPER FINE or PHOTO resolution the number of pages that the unit can send will decrease L If the document exceeds the memory capacity transmission will be canceled L If a party is busy or does not answer it will be skipped and redialed later To send the same document to a one time group of items You can a...

Page 53: ...r the call 2 When document reception is required a fax calling tone slow beep is heard or no sound is heard press FAX START CONNECTING L The unit will start fax reception L If you do not answer the call within 10 rings the unit will temporarily activate the answering machine The greeting message will then be played and the other party can then send a fax How to receive calls and faxes with the han...

Page 54: ...on page 72 beforehand The default setting is ON 4 6 Receiving a fax automatically Auto answer ON 4 6 1 Activating TAM FAX mode Telephone Answering Machine Fax mode 1 Make sure feature 77 is set to TAM FAX page 73 beforehand 2 Press AUTO ANSWER repeatedly to display the following TAM FAX MODE 2 RINGS L The display will show the ring setting in TAM FAX mode If you wish to change it press A or B repe...

Page 55: ...e 69 or page 77 TOLL SAVER The unit answers after 2 rings when new messages have been recorded and after 4 rings when there are no new messages If you call your unit from a remote location to listen to new messages page 63 you will know that there are no messages when the unit rings for the 3rd time You can then hang up without being charged for the call Note L If you set to 4 5 6 or 7 receiving f...

Page 56: ...H 2 Press repeatedly to display JUNK LIST SET 3 Press SET 4 Press A or B repeatedly to display the item you wish to prevent the fax reception from 5 Press SET L To program other items repeat steps 4 to 5 6 Press STOP to exit the program Note L If there is no space to store new items LIST FULL is displayed in step 3 or step 5 Erase unnecessary items To display the junk fax prohibitor list 1 Press M...

Page 57: ...coming call is for the fax number the fax machine will ring with the assigned ring pattern and automatically start fax reception If the incoming call is for the phone number the fax machine will keep on ringing in TEL mode the fax machine will record a voice message in TAM FAX mode fax communication will be attempted in FAX ONLY mode Note L Be sure to select a tone Tone 1 to 3 for the handset ring...

Page 58: ...n assigned for fax 1 A Standard ring one long ring 2 B Double ring two short rings 3 C Triple ring short long short rings 4 D Other triple ring short short long rings 5 B D default The fax will respond to calls with any of ring tone patterns B C and D 5 Press SET 6 Press MENU Triple ring short long short rings C 1st ring 2nd ring Other triple ring short short long rings D 1st ring 2nd ring Ring pa...

Page 59: ...ature This feature is helpful when you want to copy the document then remove it for other uses To use this feature activate feature 34 page 71 beforehand The default setting is OFF L The document will be fed into the unit and scanned into memory The unit will then print the data If the document exceeds the memory capacity copying of the exceeded document will be canceled and this feature will be t...

Page 60: ...copies up to 30 3 Press 2 times to display COLLATE OFF 4 Press A or B repeatedly to display COLLATE ON 5 Press START Example Making 2 copies of a 4 page original document Note L The unit will store the documents into memory while collating the copies If memory becomes full while storing the unit will only print out the stored pages L After copying the collating feature will turn OFF automatically ...

Page 61: ... tell the caller in your TAM FAX greeting message to press 9 before starting fax transmission If you change the setting from 60 seconds to 16 seconds your current greeting message will be deleted The pre recorded greeting message will be played when a call is received L If you change the maximum recording time to GREETING ONLY feature 10 on page 69 the unit will answer a call with your current gre...

Page 62: ...revious message will be played L To play back a specific message press or and search for the message you want to listen to To skip a message Press to play the next message To stop playback temporarily Press STOP L If you press PLAY MESSAGES within 1 minute the unit will resume playing the rest of the messages Voice time day stamp During playback the unit will announce the day of the week and time ...

Page 63: ...he unit will announce the number of new messages and will play back the new messages L To switch to the receiver and listen to the messages with privacy press TALK You can switch back to the speaker by pressing SP PHONE L Adjust the speaker or receiver volume using v or e 3 Press OFF to end the operation To repeat a message Press Repeat soft key 1 or 1 while listening to the message L If pressed w...

Page 64: ...l soft key 1 TALK or SP PHONE L The unit automatically dials the telephone number 7 3 2 Erasing recorded messages To erase a specific message Press 4 while listening to the message you want to erase Voice guide The message has been erased L A long beep will sound and the next message will be played To erase all messages Press 5 while listening to a message L A long beep will sound and the unit wil...

Page 65: ... tell you the number of new messages and they will be played automatically When there are no new messages Voice guide No new messages When voice memory is full Voice guide Sorry no more memory Please erase unnecessary messages Erase any unnecessary messages 4 To end remote operation hang up Answering machine remote operation 1 Call your unit 2 Enter the remote operation ID during the TAM FAX greet...

Page 66: ...rased 8 0 To turn OFF the answering machine L The unit hangs up and will not answer calls until turned ON again page 52 64 To skip the greeting message L The greeting message is skipped Turning message transfer ON or OFF You must program a transfer telephone number beforehand feature 60 on page 72 L Press 8 1 to turn ON the message transfer L Press 8 2 to turn OFF the message transfer Turning page...

Page 67: ...or button locations 1 Press MENU 2 Press then 6 1 3 Press 2 to select RECORD 4 Press SET 5 Speak clearly about 20 cm 8 inches away from the microphone L The display will show the remaining recording time 6 When finished recording press STOP L The unit will repeat your message 7 Press MENU To check the transfer greeting message 1 Press MENU 2 Press then 6 1 3 Press 1 to select CHECK 4 Press SET L T...

Page 68: ...7 Answering Machine 66 your pager will display the caller s telephone number ...

Page 69: ...e 21 Date and time 0 1 page 29 Your logo 0 2 page 30 Your fax number 0 3 page 31 Confirmation report 0 4 1 ON 2 OFF 3 ERROR default page 69 Fax ring count 0 6 1 1 2 2 3 3 default 4 4 page 69 TAM ring count 0 6 2 2 default 3 3 4 4 5 5 6 6 7 7 0 TOLL SAVER page 53 Caller s recording time 1 0 1 1 MIN 2 2 MIN 3 3 MIN default 0 GREETING ONLY page 69 Remote operation ID 1 1 page 69 Dialing mode 1 3 1 PU...

Page 70: ...OFF page 72 Fax voice guidance 4 7 1 ON default 2 OFF 3 ERROR page 72 Greeting time 5 4 1 16s default 2 60s page 59 Copy phone book 5 9 1 1 ITEM default 2 ALL ITEMS page 38 Message transfer 6 0 1 ON 2 OFF default page 72 Message transfer greeting message 6 1 1 CHECK default 2 RECORD 3 ERASE page 65 Incoming message monitor 6 7 1 ON default 2 OFF page 73 Pager call 7 0 1 ON 2 OFF default page 65 Fl...

Page 71: ...ssion fails 0 6 Changing the ring setting in FAX ONLY mode FAX RING COUNT RINGS 3 To change the number of rings before the unit answers a call in FAX ONLY mode 1 1 2 2 3 3 default 4 4 0 6 Changing the ring setting in TAM FAX mode TAM RING COUNT RINGS 2 To change the number of rings before the unit answers a call in TAM FAX mode See page 53 for details 2 2 default 3 3 4 4 5 5 6 6 7 7 0 TOLL SAVER N...

Page 72: ...receptions 2 3 Sending documents overseas OVERSEAS MODE MODE ERROR If you cannot send a fax overseas even if the number is correct and the line is connected activate this feature before sending the fax This feature improves the reliability by reducing the transmission speed 1 NEXT FAX This setting is effective only for the next attempted fax transmission After transmission the unit will return to ...

Page 73: ...l scan the document and store it into memory first then the unit will start sending or copying 2 OFF default Deactivates this feature Note L If the document exceeds the memory capacity sending of the whole document or copying of the exceeded document will be canceled and this feature will be turned OFF automatically 3 6 Receiving oversized documents RCV REDUCTION MODE 92 If the size of the documen...

Page 74: ...oblem The slow beeps will continue until you clear the printing problem and make sure the unit is supplied with enough paper to print the stored document 1 ON default You will hear a beeping sound 2 OFF Deactivates this feature 4 6 Setting friendly reception FRIENDLY RCV MODE ON To receive a fax automatically when you answer a call and hear a fax calling tone slow beep 1 ON default You do not have...

Page 75: ... correct setting L You can also program this feature with the handset page 76 7 5 Setting the Caller ID number auto edit feature CALLER ID EDIT MODE ON 1 ON default 2 OFF See page 42 for details 7 6 Setting the connecting tone CONNECTING TONE MODE ON If you often have trouble when sending faxes this feature allows you to hear connecting tones fax tone ring back tone and busy tone You can use those...

Page 76: ... see page 76 to page 77 OFF MENU 1 Feature Feature code Direct command Page Ringer volume 1 1 1 Low 2 Medium 3 High default 0 Off page 27 Ringer tone 1 2 1 Tone 1 default 2 Tone 2 3 Tone 3 4 Melody 1 5 Melody 2 6 Melody 3 7 Melody 4 page 76 Message play 2 page 61 Voice enhancer 5 1 On 0 Off default page 32 LCD contrast 0 1 1 6 Level 1 6 page 76 Key tone 0 2 1 On default 0 Off page 76 Auto talk 0 3...

Page 77: ... 5 6 6 7 7 0 Toll saver page 53 Recording time 0 6 2 1 1min 2 2min 3 3min default 0 Greeting only page 77 Remote code 0 6 3 page 77 Display language 0 8 1 English default 2 Español page 77 Message alert 0 1 On 0 Off default page 77 Feature Feature code Direct command Page ...

Page 78: ...lifting the handset off the base unit without pressing TALK or SP PHONE 1 On 0 Off default Note L If you subscribe to Caller ID service and want to view the caller s information on the handset display after lifting up the handset to answer a call turn OFF this feature 0 4 Setting the Caller ID number auto edit feature 1 On default 0 Off See page 42 for details 0 5 1 Setting dialing mode If you can...

Page 79: ...emote code will be displayed 3 Enter a remote code using a 2 digit number 00 99 L The default setting is 11 4 Press Save soft key 1 5 Press OFF Note L You can also program this feature with the base unit feature 11 on page 69 0 8 Changing the display language You can select either English default or Español for the display language 1 English default 2 Español 0 Setting the message alert You can se...

Page 80: ...ront cover page open for button locations 1 Base unit Press and hold LOCATOR INTERCOM until a beep sounds L HS REGISTRATION is displayed 2 Handset Press and hold FLASH CALL WAIT until Handset Registering is displayed L When registration is complete a beep sounds from the handset L Wait for 20 seconds after registration is completed while the handset establishes communication with the base unit Not...

Page 81: ...ine is busy or has run out of recording paper Try again L The other party s fax machine rang too many times Send the fax manually page 47 L The other party s machine is not a fax machine Check with the other party L The number you dialed is not in service PRESSED THE STOP KEY L STOP was pressed and fax transmission or reception was canceled OK L Fax transmission or reception was successful 10 2 Er...

Page 82: ...x machine is positioned near appliances such as TVs or speakers which generate an intense magnetic field FILM NEAR EMPTY L The remaining ink film is low Prepare a new ink film page 9 INCOMPLETE L The phone book copy stopped because the destination handset was out of range MEMORY FULL L When making a copy the document being stored exceeded the memory capacity of the unit Press STOP to clear the mes...

Page 83: ...ce personnel The handset will not work So if you make a call use the base unit TRANSMIT ERROR L A transmission error occurred Try again L If you send a fax overseas try the following Use the overseas transmission mode feature 23 on page 70 Add 2 pauses at the end of the telephone number or dial manually UNIT OVERHEATED L The unit is too hot Stop using the unit for a while and let the unit cool dow...

Page 84: ...tore new items in phone book Erase unnecessary items page 38 L A handset button was pressed while the handset was on the base unit Lift the handset and press the button again L The battery needs to be charged Recharge the battery page 20 L The handset has lost communication with the base unit Move closer to the base unit and try again L The base unit user is listening to messages Try again later P...

Page 85: ...17 L Check the connections page 19 L Fully charge the battery page 20 The unit does not ring L The ringer volume is turned OFF Adjust it page 27 28 Problem Cause Solution The unit displays CHECK PAPER even though paper is inserted L The paper is inserted halfway Insert it correctly page 91 and press START to clear the message The other party complains they only hear a fax tone and cannot talk L FA...

Page 86: ...ry again L Other electrical appliances connected to the same outlet may be interfering with the Caller ID information L Telephone line noise may be affecting the Caller ID information L The caller requested not to send his her information page 39 L If a call is being transferred to you the caller information will not be displayed The Caller ID list incoming phone numbers are not edited automatical...

Page 87: ...L Clean the charge contacts and charge again page 20 L The battery may need to be replaced page 17 If you install a new battery fully charge it page 20 The CHARGE indicator does not go out after the battery has been charged L This is normal I cannot receive documents by pressing 9 on the handset L You must set remote fax activation to ON feature 41 on page 72 beforehand L Press 9 firmly L The memo...

Page 88: ...eived document L The scanner glass or rollers are dirty with correction fluid etc Clean them page 92 Please do not insert a document before correction fluid has dried completely Problem Cause Solution I cannot receive documents L When you have a single telephone line and subscribe to a voice mail service you must also subscribe to a Distinctive Ring service page 55 L The ink film is empty Replace ...

Page 89: ...or clear the jammed paper page 89 The other party complains that they cannot send a document L The receiving mode is set to TEL mode Receive the document manually page 51 or change the receiving mode to TAM FAX mode page 52 or FAX ONLY mode page 53 L The memory is full of received documents due to a lack of recording paper or a recording paper jam Install paper page 16 or clear the jammed paper pa...

Page 90: ... Hammermill Jet Print for clearer printing Problem Cause Solution I cannot listen to messages from a remote location L Press the remote operation ID code correctly and firmly feature 11 on page 69 or page 77 L The unit is not in TAM FAX mode Change to TAM FAX mode page 64 The other party complains that they cannot leave a voice message L The recording time is set to GREETING ONLY Select 1 MIN 2 MI...

Page 91: ...aper has jammed in the unit The display will show the following PAPER JAMMED 1 Open the front cover by pulling up the center part 2 Release the back cover by pushing the green button 1 L You can also release the back cover by pushing in the green lever 2 3 Open the back cover 4 Remove the jammed recording paper 1 2 1 1 ...

Page 92: ...il the ink film is tight 2 L Make sure that the ink film is wrapped around the blue core 3 at least once 6 Close the back cover securely by pushing down on the notched area at both ends 1 7 Close the front cover securely Correct 1 2 Tight 1 turn 3 Incorrect The ink film is not wrapped around the blue core Slack Crease Reverse 1 ...

Page 93: ...g paper was not fed into the unit properly The display will show the following CHECK PAPER Remove the recording paper and straighten Pull the tension plate forward 1 and insert the paper Push the tension plate back then press START to clear the message 10 5 Document jams sending 1 Open the front cover by pulling up the center part Remove the jammed document carefully 1 2 Close the front cover secu...

Page 94: ... the original document when sending or copying 1 Disconnect the power cord and the telephone line cord 2 Open the front cover by pulling up the center part 3 Clean the document feeder rollers 1 and rubber flap 2 with a cloth moistened with isopropyl rubbing alcohol and let all parts dry thoroughly Clean the scanner glass 3 with a soft dry cloth Caution L Do not use paper products such as paper tow...

Page 95: ...ther there is dust on the thermal head Clean the thermal head to remove the dust 1 Disconnect the power cord and the telephone line cord 2 Open the front cover by pulling up the center part 3 Release the back cover by pushing the green button 1 L You can also release the back cover by pushing in the green lever 2 4 Open the back cover 5 Remove the ink film 1 2 1 1 ...

Page 96: ...with isopropyl rubbing alcohol and let it dry thoroughly Caution L To prevent a malfunction due to static electricity do not use a dry cloth and do not touch the thermal head directly 7 Reinstall the ink film and close the covers see steps 4 to 7 on page 13 8 Connect the power cord and the telephone line cord 1 ...

Page 97: ...ly after every 30 fax communications feature 22 on page 70 PRINTER TEST Allows you to check the print quality of your unit If the test print has a smudge or blurred points or lines clean the thermal head page 93 BROADCAST LIST Provides you with names and numbers which are stored in the broadcast memory page 49 CALLER ID LIST Keeps a record of the last 30 different callers of the base unit after su...

Page 98: ...y Dimensions Approx height 128 mm width 389 mm depth 242 mm 51 32 155 16 917 32 Mass Weight Approx 3 1 kg 6 8 lb Power consumption Standby Approx 7 0 W Transmission Approx 13 W Reception Approx 50 W When receiving a 20 black document Copy Approx 50 W When copying a 20 black document Maximum Approx 135 W When copying a 100 black document Power supply 120 V AC 60 Hz Fax memory capacity 3 Transmissio...

Page 99: ...fusing roller and cause damage Moist paper L Some paper only accepts print on one side Try using the other side of the paper if you are not happy with the print quality or if misfeeding occurs L For proper paper feeding and best print quality we recommend using long grained paper L Do not use paper of different types or thickness at the same time This may cause a paper jam L Avoid double sided pri...

Page 100: ...uble is experienced with this equipment for repair or warranty information please contact a Factory Servicenter or other Authorized Servicer If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved Connection to party line service is subject to state tariffs Contact the state public utility commissio...

Page 101: ...e separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Some cordless telephones operate at frequencies that may cause interference to nearby TVs and VCRs To minimize or prevent such interference the base of the cordless telephone should...

Page 102: ...ited Warranty service Carry In or Mail In Service For Carry In or Mail In Service in the United States call 1 800 HELP FAX 1 800 435 7329 For assistance in Puerto Rico call Panasonic Puerto Rico Inc 787 750 4300 or fax 787 768 2910 Limited Warranty Limits And Exclusions This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship and DOES NOT COVER normal wear and tear or ...

Page 103: ...oting support Panasonic offers two value based cost effective solutions 1 Panasonic Continued Services 900 fee based support 1 900 FAX HELP 1 900 329 4357 This exceptional service is charged directly to your telephone bill at only 2 49 per minute 2 Panasonic Premier Service Club PPSC 1 800 435 7329 PPSC provides toll free troubleshooting support at only 7 99 for a one time sampler or 23 95 for a o...

Page 104: ...ase Parts and Accessories or make Customer Service and Literature requests by visiting our Web Site at http www panasonic com consumersupport or E mail us via consumer_fax us panasonic com Contact For in Limited Warranty programming and Troubleshooting Support Fax Advantage assistance and Service Location finder 1 800 HELP FAX 435 7329 For out of Limited Warranty technical and troubleshooting supp...

Page 105: ...UTO ANSWER 73 80 Set default 73 A Accessories 8 A4 paper guide 15 Belt clip 18 Paper tray 15 Advanced features 70 AUTO ANSWER setting 73 Auto talk feature 34 76 B Basic features 69 Battery Charge 20 Installation 17 Replacement 17 Broadcast transmission 49 Button description Base unit 9 Handset 10 C Caller ID Calling back 40 Storing 44 Caller ID list 39 71 95 Caller ID number auto edit feature 42 C...

Page 106: ...ording Greeting message 59 65 Memo message 62 Recording paper 16 97 Recording time Incoming message 69 77 TAM FAX greeting 72 Recording time alert 72 Redialing Base unit 33 47 49 Handset 32 Redial list 32 Registration 78 Remote operation 63 Remote operation ID 69 77 Reports Broadcast programming 95 Broadcast sending 50 Caller ID 71 95 Confirmation 48 69 Journal 48 95 Power down 88 Printer test 95 ...

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Page 110: ...with the returned product Any unit that is replaced by Panasonic and not shipped with proper proof of purchase by you will be subject to a minimum 100 00 charge The original unit must be properly packaged in the same manner as the replacement unit utilizing the packing materials provided Damage due to improper or inadequate packing will be charged to you as an out of warranty cost If our 1 800 HEL...

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