46
Troubleshooting
Symptom
Please check the following:
The clean sign remains red
even when the operation
continues.
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The indicator may illuminate red when the product is exposed to steam in
the bathroom or vapor emitted from sprayers.
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Are there external dusts such as yellow sand entering the room?
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Is the dirt sensor dirty? (P.28)
The clean sign remains blue
even when the air is dirty.
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Has the product been placed in an area that makes it difficult to suck in
dirt, or in a room larger than the applicable floor area? (P.4, 50)
Ɣ
Is the dirt sensor dirty? (P.28)
Polluted air is difficult to be
removed.
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Is the nanofiber HEPA filter dirty? (P.28)
ĺ
Clean it. If the symptom persists, replace it with the new one.
The product makes a noise.
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The sound of dripping water can sometimes be heard as the humidifying
filter set rotates, but this is not a malfunction.
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A bubbling sound can be heard as water drains out of the tank, but this is
not a malfunction.
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A noise can be heard when the front panel or louvers move, but this is not
a malfunction.
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Are the 5 tabs around the filter frame of the humidifying filter set secure?
(P.32)
The air volume is small.
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Are the humidifying filter set or nanofiber HEPA filter dirty? (P.28, 32)
ĺ
Clean them. If the symptom persists, replace them with the new ones.
The odor from the product is
unpleasant.
Ɣ
Is the main body, the front panel or the filter dirty?
ĺ
Clean them. If the symptom persists, replace them with the new ones.
(P.28)
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Is the tank, tray or the humidifying filter dirty? (P.30, 32)
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Is water in the tank replaced with fresh tap water every day? (P.8)
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If humidification is not required, discard the water in the tank and tray.
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If the product is used in a room where people smoke or barbecue, a
shorter replacement cycle of filters may be required. (P.28)
ĺ
When the product is used in such environment, we recommend that you
use the ventilation system of the room simultaneously.
The water amount in the tank
does not decrease.
There is no humidification
even though the
“Humidification” indicator is lit.
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Is the “Humidification” set to OFF?
ĺ
Humidification will not operate unless “Humidification” is set to a position
other than OFF.
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Is the tray installed completely?
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Is the humidifying filter installed properly? (P.32)
ĺ
When the humidifying filter is installed incorrectly, the product will sound
abnormally, and not humidify.
Ɣ
Is the humidifying filter set dirty? (P.32)
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Has the ion sterilization unit (anti-fungus agent containing) been installed
correctly? (P.30)
The humidity does not
increase.
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The room size may be too large for the product? (P.50)
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Is the room ventilated or having a carpet on the floor?
ĺ
A carpet floor or some types of ventilation and floor/wall materials may
prevent smooth humidification.
There is condensation inside
the tray.
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Immediately after the product stops operation or when the room is cold,
there may be condensation. This is normal.
If a problem has occurred, investigate it by referring first to the table below. If the problem still persists, please
disconnect the power plug and contact the dealer for a check or repair.
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