16
Troubleshooting
Replacing sensor.
If you need to replace a non-functioning
fi
ngerprint
reader, follow this procedure:
Enrollment to the hard disk:
If enrollment to hard disk is used, “Protector Suite”
has not stored any data on the device and therefore
has no problem to continue after you replaced the
sensor. However, in case you use the Power-on
security (Preboot Authentication), you may need to
use the “Manage Fingerprints” wizard to update the
related data.
Enrollment to the device:
If the
fi
ngerprint have been enrolled to the device, a
new passport will be required. Follow the procedure
in the section “Starting Over” (
Î
page 18).
Protector Suite
reinstallation.
Uninstall Protector Suite (
Î
page 12) before
reinstalling it. After uninstallation, reinstall Protector
Suite (
Î
page 5).
During Protector Suite uninstallation, you can select
whether to delete the Protector Suite Data - including
passports.
To use password data or “Password Bank” data after
reinstalling Protector Suite, select [Leave Protector
Suite *.* data for later use]. After the new installation,
you will be able to use your data again.
If you select [Remove all Protector Suite *.* data],
you need to enroll
fi
ngerprint data again after
reinstalling Protector Suite.
In case of changing the Enrollment mode, reinstalling
Protector Suite is necessary.
Lost “File Safe”
backup password.
It is necessary to change the backup password for
“File Safe”, refer to the Protector Suite Help menu.
A
Start “Control Center” (
Î
page 8)
B
Click [Help] - [Help].
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Summary of Contents for CF-T8 series
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